Good Time but Some Inconveniences

We are a family of three with two adults and one six year old. This was a smaller resort compared to others we've been to. When you first get there, they check you in and a bell boy helps you with your luggage and takes you to your room in a golf cart. They tell you to meet a staff member in the main resort building for your welcome package. The main resort building felt like a maze and we were 3/4 of the way into our stay, when we finally started to get the hang of where things were. The we [... read more]lcome package was a staff member trying to get you to go to a time share meeting so you can get free discounts on excursions or spa packages. They also try and get you to visit their new resort next door which is currently under construction. We did none of that. We did try and book an excursion through the resort's travel guide but it ended up being expensive. If you can get cheaper rates through your travel agent, I recommend going that route instead. The resort felt like you were immersed in the jungle, with several pockets of natural vegetation throughout. Our room building was set along the outskirts of the resort, with paved pathways lined with native shrubs, trees, and plants. We saw several animals during our walks to and from our room to the main hub, as well as some within the main area of the resort; Coati's, Mexican Raccoons, Iguanas and tinier lizards. There were a lot of Grackles in the pool area that were used to tourists, so you had to really watch your food, because they did not mind flying close to swipe something off your plate. Maybe it's because of how naturalized the resort was, but we did notice fleas jumping on us while we were on the paths between the rooms and the main building, or on the beach. They were never in our rooms though, or inside the main resort building. The beach was okay, but we went in April when the seaweed starts coming in. We learned via a notice at the concierge desk that seaweed season is from April-November, which we hadn't considered before that there would be a "season" for it. Regardless, the beaches were kept fairly clear of seaweed during our stay. They had the tractors clearing out the excess. This resort had a closed off area for swimming in the ocean, but most of our days were spent at the pool, since it was closer to all the food and drinks. They did have servers on the beach that would run from your beach chair to the bar to get you drinks, but they were the same servers running around the pool area, so I can imagine the service wasn't consistent or as quick. We were worried that the pool would be small since it seemed to be the only one available for the whole resort (other than the adults only pool), but it ended up being quite large and never felt too crowded. It also naturally divided between people with families on one end and child-free on the other end, which was closer to the bar and pool activities. The stairs leading into the pool were wide and provided shallow water for kids who weren't swimmers yet. It was nice even for us because our six year old is a swimmer, but we told her if mom or dad aren't in the pool with her, she needs to stay on the stairs which she was happy to do, since she could still play pretend on the deeper steps closer to the pool. Trying to get pool side chairs in the shade meant waking up early. There were a lot of chairs available but not many truly shaded ones, and chairs with a straight view to the pool so you could watch your kids from your chair were also scarce. Everyone seemed to "hold" their chairs with the resort pool towels, but there always ended up being so many chairs with towels and no one showing up, even toward the middle of the day. Resort staff didn't monitor the chairs. There was a splash pad for littles and two waterslides in a separate area, but it was not connected to the main pool, so you had to either plan to be at the waterslide pool or go back and forth between areas. Depending on the ages of your family members, I can see how this might be inconvenient and split members up. We tried booking a Balinese bed for one of the days, but it took quite a bit of effort to find someone who could help. The concierge said to go to the pool desk in the lobby, the pool desk said to find the staff at the towels, but the staff at the towels was not always there. We did finally end up connecting with someone after a few days of trying, but I feel like it should be a lot easier to book. Because the hub with all the food, pools, and activities was at the main resort building, which was in the middle of the resort, we tended to pack up and plan to stay for the day at the pool. It wasn't a quick trip to our room, which was on the outskirts of the hotel. There were buildings with rooms that were closer to the pool area, we just ended up on the outskirts. This wasn't convenient during the day if we forgot to bring something with us. However, it was in the evening when we were walking back to our room so our child could go to sleep, and the noise of the hub kept lessening the closer we got to our building, until all we heard was the breeze and crashing of waves. The room was a nice size for the three of us. We ended up with a king bed and the couch turned into a pull-out. The room was pretty standard in terms of amenities; nice sized tv, stocked fridge, safe, and small seating area. It was a nice surprise to get comfy bathrobes in our room though. Our balcony was close to the path but you couldn't tell because all we saw were trees and other vegetation. There was a family of pretty yellow birds living in one of the trees, who we saw flying around chirping every day. Again, it felt like we were immersed in the jungle. Room service did a great job of housekeeping, except they didn't come the day before we had to leave-I don't know if that's standard or if they just missed us that day. The beginning of our stay was a little inconvenient. We were told by the concierge that they had provided bedding for the pull-out, but it wasn't there when we got to our room. Our daughter slept in the king bed with us the first night which was fine. The next few days I put in two requests through their app, called the housekeeping line and also talked to the concierge for extra bedding because it kept not showing up, even though the app would say the service was completed for example, or the concierge and housekeeping would say they'd get to it right away, and it never showed up. Our daughter slept with us again on the second night, but we finally got the extra bedding on the third night. At one point, housekeeping took all our wash cloths and hand towels, but didn't replenish them. It took two attempts to finally get some back, but only after speaking to someone in person about it, who was actually there to replenish our water. My earring fell down the sink drain at one point during our stay and the maintenance staff was quick to respond and very courteous. The food was okay but nothing to rave about. It seemed most of the food at the buffet was geared toward tourists, rather than providing an authentic Mexican experience. There were a lot of curries at the buffet for some reason. As a Mexican, I was excited to get authentic Mexican food every day, which was my experience at the previous resort we went to, but I had a hard time even finding a good taco. They would have taco type toppings, but sometimes they didn't have tortillas out. When they did have tortillas out, the tortillas didn't seem to be heated up properly, they still seemed rather stiff. This resort seemed to specialize in chilaquiles instead, since the stuff to put them together was always out, including instructions. There weren't any real authentic tacos at the buffet, no authentic soups, no floutas etc., and even the pan dulce only seemed to come out for breakfast. I did end up finding a small taco stand vender inside the main resort building closer to the end of our stay, but he was only there for supper time and only sold tacos al pastor, which can get repetitive for meals. The resort set up a bbq place of some sort near the pool area one time, but they set it up after we had just had lunch, and closed down before supper time. It would have been nice if they had announced what special food they were going to serve and when, or even if they had a sign at the stall about it so we could plan better. This resort had a few snack places like a smoothie bar, and a cafe. They had several themed restaurants. We never had to make a reservation for any of the restaurants, except if you wanted a teppanyaki experience at the Japanese restaurant. It seemed that they rotated when one of the restaurants closed for the day. We went to try one of their restaurants for supper and turns out it wasn't going to be open that day, which we found out through the app when we went to check what time it opened. Another time we went to eat at the buffet, and turns out it was closed and turned into another restaurant for that night. Again, we didn't find out until we went to eat and they told us in person. If this was part of the information they gave us at the beginning of our stay, we could plan better so we could make sure to try all the restaurants while we were there. The Mexican restaurant was great though. I got some great authentic food there, but it's not a place the whole family wants to eat at every day, and the restaurants do have a limited menu, so it's the same three main meals every day. The Italian restaurant was really good but the portions were HUGE. We felt so bad because we couldn't finish our pastas, so the remainder was thrown out. Our daughter had a hard time finding something she would like at the Japanese restaurant, but the waiter was fantastic and brought her several plates of salmon sashimi, which she loves but was off menu. There was entertainment nightly and we got to see the magician and the Mexican dancers, but my favorite were the Maya pre-Colombian storytellers in the lobby. Overall, we had a great time, but there were some inconveniences like the location of our room/the beach compared to the location of the food and drinks, the room service debacle, and the lack of authentic Mexican food.

Wasn't as good as looked

People were very nice...food very mediocre....no bath tub service was very slow pool was freezing Japanese restaurant was very good the kids also really enjoyed the entertainment and dancing at night they went to kids club alot and enjoyed that

Wonderful Staff!

Great family resort with exceptional food for an all inclusive. This is an older resort that needs a bit of revamping….new building Indigo is beautiful with large rooms and beautiful ocean views. Make sure your travel agent books the correct room. Preferred club is NOT the new building as had been confirmed prior to our trip. We ended up paying $600.00 US to upgrade. Very dissappointed with travel agent as this was confirmed by email prior to trip! Roof top pool is amazing with staff (Vict [... read more]or, Israel) being very attentive. Would we go back, maybe, if a good sell off popped up but there are so many other resorts in this area to try! Keep up the good work Dreams Sapphire

Beautiful resort

Friendly staff, excellent food and very clean. The only issue is people placing towels on chairs to reserve their spots on the beach and at pools and not being there most of the day. The a-la-carte restaurants were very good however unless you arrived early because it was open with no reservation required you could wait 1 to 2 hours with a buzzer.

8/10

Really liked this hotel. It is definitely a family resort though I went with my fiancé and we wanted to relax, but also have a good time and I guess it was our fault for booking a family resort because there were a lot of kids and young couples with kids, which is why it was kind of dead at night past 11 PM Ish, regardless of that the resort itself was absolutely amazing. The staff was like no other resort I’ve ever been to so accommodating so kind every single one of them goes above and beyond  [... read more]to make your stay memorable and tries to help you the most they can and the property was really clean and beautiful well maintained the restaurants all had really good food so overall the resort experience was amazing if you are looking for something a little bit more quieter With minimal entertainment at night. During the day there’s lots to do.

Dreams Sapphire - January 202

Stayed at this resort for 11 nights in January 2025. We stayed at the Building #8. The room was clean and well equipped. There is no elevator but it was not an issue for accessing a room on the top (third) floor. Our balcony was facing a next resort's maintenance yard, so we did experience constant noise from coming trucks, staff and delivery. The resort grounds are lovely and well maintained. The beach is as clean as possible as they try their best to remove seaweeds. There are plenty of comfor [... read more]table palapas and majority of beach chairs have matrasses. Taking a fresh beach towel is not an issue and this hotel does not have a card system for towels exchange. Rooms are cleaned and stocked very well. Water pressure in the shower is good. There are several a la cart restaurants with NO RESERVATIONS policy. We managed to get into a French restaurant. While slow (the dinner took about 1.5 hours), the atmosphere at the restaurant and menu was enjoyable. We tried to get to other restaurants three times with no luck (the wait time varies between 40 min - 1h45min) and did not have any luck. People complained about this inconvenience and we also found it challenging not being able to plan the evening because of undetermined dinner time. The World Café (buffet restaurant) was good. Special notice for hostess who were very friendly and responsive. Food was flavorful with lots of options. Grilled options were our typical choice. Interesting selection of infused waters. Service was good. A couple BBQ/Mexican style dinners were interesting but a little awkward as we felt like wedding guests at the "other party" table. Drinks were good, both cocktails and mocktails. A coffee shop and gelato places were great. We enjoyed shows, especially the fire one. Singers in the lobby was very professional and set the special vacation mood. The Indigo/privilege part of the resort is great. The rooms are new and a balcony view is great. We did not find too much difference in the room décor. Overall, I'd give 4+ out of 5 for this resort.

Not as advertised

We went to this resort as it is owned by a very well known international Hotel chain that operates over 60 + resorts in Mexico, Caribbean and Overseas. The stock picture from the Dreams website was impressive, the room that we started with was not even close to reality, we confronted the issue with the front desk and we were graciously upgraded to a new section called Indigo. The initial cost of the Preferred room was not worth the additional cost, and the resort itself is in very sad tired con [... read more]dition. At best I would think that this resort should get a 3 star rating at best, food was average and service was the same and we would never GO BACK.

Great Vacation Resort

Our family had a great vacation at Dreams Sapphire. The resort was great on all fronts. The resort is not huge, but there are sufficient restaurants for a week and lots of activities during the day and evening. The food was good and I appreciated not having to make reservations for dinner - the teppanyaki table was the only one that allows reservations and was definitely worth it. Rooms and public areas were very clean. Perhaps the best thing was the staff - they were all very friendly and [... read more] helpful. The only downside was that people got up early to reserve pool / beach chairs and trying to get towels - they seemed to be in short supply in the mornings. We learned to get fresh ones every afternoon for the next day.

Amazing resort!

What an amazing resort! Everything was perfect from the staff, the rooms, the service, the activities and the food. I highly recommend Dreams Sapphire Resort and Spa for singles or couples. I will definitely go back there!

Amazing resort- great vacation

It is one of the best I have experienced. We were party of 10 and none of us had anything bad to say. Great rooms, clean resort and amenities. There was great selection for food, fewer restaurants than they had listed but still good selection. I would have been nice to experience Mexican a la carte restaurant. Over all I would give 5+. Most staff was friendly, some more the other.

Wonderful Resort

The resort was beautiful. Staff was lovely and accommodating. The food was great. Beach wasn't the greatest, too much seaweed and sharp rocks under foot, small beachfront. Amazing pool that runs across the resort.

Great resort but could use a little updating.

I visited this resort back in 2011when it was a Now resort. It was in pristine condition and everything was great. Revisiting 11 years later, while the staff is still fantastic, there is some general repair that doesn't seem to have been done and so the pricing is a little high. While still a great resort with lots of dining options, attentive servers and bar staff, perhaps not to the same standard it used to be. Minor things, our safe had to be repaired 5 times, robes and slippers had to be [... read more] asked for, cleaning was done so late in the day we just declined it on our last day. Great things is that you could always get chairs and shade on the beach and we were able to get chairs and shade at the pool and adult pool no problem. We would drop a towel on chairs on to the way to breakfast and then go after, so bums in chairs by 930am. However if you slept in your only option was the beach. I would probably not come during seaweed season again as I love to frolic in the ocean, and while you still could it just wasn't as nice. Also, I saw comments about huge line ups for dining and the longest we waited was for dinner one night for maybe 15 minutes, but we sat and had a drink. Otherwise a great trip, a lovely resort, maybe priced a little too high.

Great Place

Loved this resort. Especially the staff. And the entertainment was outstanding. Not only in the theatre but the music in the lobby and poolside. Food was good, room and grounds nice. Never left the resort during our weeks stay.

Beautiful Resort - Definitely 5 star

I had such an amazing time at the Now Sapphire resort. I do not have any complaints. The staff was so nice, always smiling and happy, no one was aggressive or pressured you to buy anything. The beach was amazing and they did a great job at keeping up the the seaweed. The kayaking included in my stay was awesome and so much fun. The spa was beautiful and very professional. And the food was AMAZING! The staff at the restaurants were so friendly and made me feel very welcomed. Also at night time t [... read more]here was barely any mosquitos or bugs. I LOVED every minute I spent there and I will most definitely return to this resort in the near future.

Nice

The public areas, meaning the main floor of the hotel was lovely. The beach beautiful! The pool was too cold. The Mexican people were so lovely. They really aimed to please. We did not like the rooms. They were very plain. We felt the rooms should have been more decadent. The shower was plugged. We complained for three days then got moved to another plain room where the sink was plugged and the coffee maker was broken, but the shower worked. Drank nothing from room frig except water and the [... read more]re was never enough even though request was made for more water to be left.

Now Sapphire

The hotel was very clean, staff extremely friendly and food excellent. It was a great place to go for a wedding. The surrounding area was beautiful and the locals were very nice. The weather was great, sunny almost every day.

Beautiful resort, fantastic trip!

Now Sapphire is a beautiful resort, that we will definitely visit again. The grounds are very nice and well kept. Beach is beautiful! Room was nice, very standard - we stayed in a Tropical View King bedroom. What takes this place to another level is the staff; everyone is amazing, accommodating, and extremely friendly. At the end of the stay, we were asked our favourite employee, and there really are too many to name.

Amazing entertaining resort

Very friendly people. Maid service excellent. Good food. The entertainment was outstanding. Enjoyed my trip immensely ........................................................................................................................................................................................................................................................................................

Top notch service!

That's what you can expect when you stay at Now Sapphire! Staff was amazing and service was outstanding. Everyone was cheerful, friendly and helpful. Grounds were amazing, pool was beautiful and the beach was lovely. They were battling seaweed while we were there which made it undesirable to go in the ocean. Food was good! Lots of choices! Great family holiday. Would definitely recommend!

Wonderful family trip

This is a smaller resort with amazing staff. The food is great, the rooms clean and comfortable. Our room was cleaned daily before noon and nightly turn down service provided. We went to the beach each morning and spent later afternoon at the pool. There was lots of activities during the day and nightly entertainment. The favorite staff response is “it is my pleasure”.