Family get away

It was family trip of four. We had a great time. Everything was fabulous. Very clean and food was excellent. Beach was breathtaking. There was 2 things that bothered us. 1. Room service they charge you for delivery and they do not accept cash. Only credit cards. 2. Last day our bus was at 5pm. We were told after 3:00 pm we need to pay for any service.

Good hotel

The location of the hotel was very close to the market and clubs. Food was fresh but not many choices . Mediterranean food was the best. Rooms were clean and all staff were friendly the best part was ocean . The made a Brooke water and everyone could swim in it ocean .

Worth the read if you’re planning on staying here

It’s tough writing this review because the ground of the hotel were stunning and the beachfront was the best I’ve experienced in Mexico! Sadly, there are a lot of negatives to my review which others should be aware of as I wish I was. To start, we booked an all-inclusive oceanfront room for 1 week. When we arrived into our room at 1am after our delayed flight, we were very disappointed by the quality of our room, the obstructed ocean view due to a palm tree close to our balcony, and the very  [... read more]loud noise coming from the club next door which also had our room vibrating. Night 1 we got zero sleep. The next day we requested to switch rooms to another building and were told to come back the next morning. We figured we would catch up on sleep during the afternoon, but when we tried, a beach party at a club started and was even louder than the night. Going into day 2 we were exhausted from a lack of sleep. Finally we were given a new room in building 1 (the building furthest on the right when looking at the resort from the beach). This room was incredible and we couldn’t have been happier with it. Now onto food and entertainment. Again, we had all inclusive, yet we ended up spending a lot of money on food and entertainment outside the resort. Night 1 we arrived late and expected to utilize the late night snack options which were extremely limited to a couple of pre-made sandwiches. The next morning we hit the buffet and were shocked at how small it was. It was probably 1/3 of the size of any other buffet I’ve experienced. The options for breakfast were very limited and sometimes very random and not meant for breakfast. They consistently had pancake, waffles, French toast, eggs, and fruit but they never had bacon which was strange and they had cut up hot dogs which they referred to as sausages. Sometimes they had random things in the eggs like mushrooms and peas. They would also have pork chops, broccoli and carrots, and roast potatoes at breakfast which I’m thinking were leftover from dinner the night before that they were trying to use up. Lunch was the only meal I looked forward to but make sure you go to the poolside buffet for this as the main one was constantly disappointing. The poolside buffet consistently had fries, pasta, pizza, chicken fingers, nachos, fish strips, and fruit. I survived off of this most days. Dinners were strange. In the small buffet, they had theme nights which isn’t a good idea. Two of the nights during our week stay they had seafood nights. During these nights neither one of us ate as I don’t eat any seafood and there were no other options like pasta, potato’s or fries that I could have had. I never understood why they didn’t have things like pasta, fries, and chicken as daily items. There was no entertainment unless you consider them hooking up a karaoke machine in the lobby as entertainment. Also no poolside entertainment unless you consider an hour a day of them blasting music and doing a bit of Zumba or three rounds of bingo. Expect to go into town on the main strip if you want entertainment. All in all, while the grounds were beautiful as well as room change (make sure you get building 1!), and the staff were friendly, I would not stay here again because of everything listed above which is really disappointing.

It was ok

Just a ok resort. Buffett was very small and always the same things. The whole resort was shut down by 11pm completely! The rooms were great but we were on the sixth floor and the elevator wasn’t working. The beach was great with lots of shade and chairs.

Was not worth what I paid.

I was booked with my sister to travel for two weeks. A week prior to our trip my sister's husband had to undergo a triple bypass. I contacted the sales agent asap as well as Sunwing who advised me I must cancel through the travel agent. After speaking to a couple of agents, it was not until 5 days later I was given the extra fee for single occupancy I would have to pay. The initial quote was given and then a day later I was told that this was an error and did not include taxes. It is my understa [... read more]nding that airfare cost must always include taxes according to law. Very disappointed in this booking. Myself and my sister are still waiting for her voucher to be sent since we purchased cancellation insurance.

Fair

It was so good so bad, the best things that Italian Restaurant, The main buffet lunch and dinner awful, Japanese restaurant fair, Reception too crowded and there is no space even for standing,room so so, Bars, the best one in a middle of hotel, the worrh one beside the pool,room furnish and dacility little bit old.

Worst Resort I've Experienced

This resort looks beautiful online and has some great amenities however, the service and hidden fees make it a terrible experience. The service was by far the worst I have ever experienced. The staff ignored us, were blatantly rude, and took extremely long to do anything we had requested. Sat by the pool for a full 5 hours without anyone approaching to ask if we would like anything. When we would go up to the bar or snack counter, the staff would look annoyed and speak in Spanish to one anoth [... read more]er. When complaining to the manager and stating we would be writing a review, he responded saying he did not care. Many things on this resort are not included in the all inclusive package so be very careful what you request and ensure it is included. The water in the room randomly stopped working one morning so nobody could take a shower or even wash their hands. Multiple pairs within the group had to change rooms due to the water smelling like sewage. We had to replace our room keys up to 20 times total due to them stopping to work and then were told on a few instances it was due to the door being broken and a technician would need to come. Those staff who were nice were extremely pleasurable however, those that were not were rude and greedy, asking for a $20 tip to bring us drinks. The only positive note that I have is the resort is very close to great nightlife.

Do NOT stay here!!!!

Not sure where to even begin. Since my review can only be so long let me be quick - Terrible service (got cut off?) - Terrible food (no variety) - Outdated - Bad plumbing - False advertisement! DONT GO

Satisfactory Resort

Although Krystal was a dated resort, it was very clean. What made the stay enjoyable was the hard working, friendly and courteous staff. There were only two dining facilities on site with one pool side canteen. The food was good however the buffet was basically the same every day. We would have liked more night time entertainment. Being located in the pristine beach area certainly made this vacation worthwhile. It beats shovelling snow. We would go back to Cancun but would want to stay at [... read more] another resort for a different experience.

The location and the People make the difference!

I just returned from the NH Krystal Cancun on March 29,2015, although we were there when spring break was still on we still had a great time. The things I really liked about this resort is it feel small, no crowds on the beach could always get a chair and umbrella, the beach food and beverage service we recieved from Jose was fantastic he literally made that experience wonderful. Roberto at the lobby bar and Angela at our breakfast buffet everyday went above and beyond in customer service...kudo [... read more]s to the hotel for great hires! The main Buffet was mediocre but could always find something to eat...breakfast was the best and most days we ate lunch on the beach and the food was great. The Italian ala carte was very good and again the service was great! A few of the negatives was the beach should have been raked on a daily basis there was a lot of seaweed to walk through between the beach and the water. The all inclusive should ensure that there is lots of water each day in the mini bar they seemed to tap out at 2 bottles and I choose to brush my teeth with bottled water to avoid getting sick. Overall a great vacation, relaxing and fun! The location of this resort was perfect for my 19 year old daughter and her friends as they were close to all the night life just a 3 minute walk from the resort. If you are travelling with small children I would avoid spring break as it was loaded with university kids but if your travelling with teenagers it's pretty perfect for lots of fun for them. On the off season I think it is a pretty perfect spot to have a resonable relaxing beach vacation!

Not awful but not awesome either

There were certainly some great things about this resort but there were also some pretty big negatives. I've visited many resorts in the past 10 years and sadly, I found the NH Krystal Cancun to be the only one that I wouldn't recommend. Great things: -Beach service was AWESOME. The servers ( especially Jose ) were always available to bring drinks and eeven snacks to the beach! -There were always loungers available regardless of the time of day -The lobby bar was a fantastic meeting place each  [... read more]evening with lots of activity and a centralized location -Italian restaurant had excellent food and fabulous service Negatives: -Nobody was at the resort to welcome us or offer a welcome drink ( a small detail but one that makes an impression to weary travelers ) -You had to fight to get any additional bottles of water in your room. TWO was the max ( how silly ) in your room but you could walk to any of the bars and get as many bottles as you wanted. -The beach WOULD have been beautiful IF they had raked the seaweed off of it. From the water line to about 6-10 feet towards the resort was covered in seaweed that you had to wade through ( gross ). -Paper thin walls and doors. We were there during Spring Break ( which was actuall quite amusing and entertaining ) but at 4am when the "kids" all started wandering back from the clubs you could hear everything. -Loungers-about half of them are old and tired so you need to switch them out each day get newer ones -Buffets were average at best as was the service in the main restaurant. -Rooms-the view was nice! That's really the only positive. The shower is a disasterous design that floods the bathroom every time you shower and you have to FIGHT to get facecloths each day. I don't like giving bad reviews :( and it's not that NH is horrible, it's just not the best value for your hard earned $ in my opinion. Perhaps everyone was just exhausteafter almost an entire month of Spring Breakers! Sunwing Review: Going down: Absolutely HORRID experience traveling from Saint John to Cancun. We were delayed for 6 hours then rerouted ( nobody's fault-weather related ) and then endured the rudest crew I have ever experienced. Snappy, discusting food and no entertainment system. These guys could have made such a HUGE difference in the experience but they all looked and acted like they HATED their jobs. Coming back: The complete opposite experience! Excellent service and a happy, outgoing and friendly crew. What a HUGE difference great service makes! All in all, the only way that I would choose this provider and this resort again is if the price was just too good to pass up. I would simply adjust my expectations.