Great Resort - Great Vacation!

We have visited this resort many times. Our last visit was in 2018, just prior to the resort renovations. Our most recent visit was 24 February - 4 March 2020. The changes to the resort are wonderful. Bright and airy colours, everything new and refreshed. We stayed in the Grand Sirenis Tropical Suites side and had a room on the second floor of our building. The ceilings are vaulted, lots of light, bright and light colours make the room feel large and cool. All the services were great - re [... read more]ception, concierge, room keeping, buffet service, restaurant service, bar service, and gym. We ate at several of the a la carte restaurants for dinner and the Saona Buffet for breakfast. We noticed that there are improved choices for food from our last visit. There are more made to order options at the buffet and lots of other healthy eating options. Similar for the a la carte restaurants. Anna at the Saona Buffet was great! Animation staff were great. They provided fun beach aerobics and dance lessons daily. The gym has been enlarged and has lots of good equipment-cardio, weights, etc. We enjoyed the new entertainment area located at the front of the resort. You can sit under the stars and listen to a band every night. What I really go for is the wonderful beach. Velvet-soft sand. Lots of palapa and lounge chairs. Not too many other resorts nearby. You can walk on the beach for 30 minutes before coming to another resort. The staff keep the beach rally clean. All the beach facilities are kept very clean. We had a great time, and will return again!

Family Trip to Grand Sirenis

We really enjoyed the grounds, pools, beach and waterpark. The entertainment team always had something fun going on and the shows at night were really well done. The negative was the horrible check-in. It became a 3.5 hour ordeal that we spent being avoided, ignored, put off and extremely disrespected. Finally got into our room which was not what the picture portrayed for a family room so we had to demand additional bedding so we all could have a place to sleep. However the room was a go [... read more]od size to fit us all. The overly friendly concierge (salesman) we had on the first couple of days never spoke to us again after we told him we would not attend his timeshare meeting - we don't go away to waste our time on those. And the food was not good. I am still suffering the after affects of that! I would not return or recommend this resort because of the negative first impression this place gave us and the sub-standard food and drinks.

Great Vacation

It was an amazing vacation. Clean. lots of activities. excellent for families with kids. highly recommend. will be back next year. Only negative is that the Banana Boat was too close to shallow water, almost hit a couple on the beach. we got out of the water when the banana boat got too close.

Exceeded my expectations

This hotel was by far my favourite in Punta Cana. This was my 6th time to the area and first time at the grand sirenis. The staff was awesome and easy to communicate with. The food was incredible. Our room was cool and comfortable and centraly located to beach and restaurants. I’d go back tomorrow.

Loved the resort

This resort was great. The food was amazing. Plenty to choose from. The entertainment in the evening was wonderful. And the events during the day were fun to do. The rooms were clean and well kept. If you needed anything, the maids brought you extras.

Great Resort

The resort was very clean, the staff were very friendly. The food was good but not a huge variety seemed to have the same food every day. I would recommend this hotel to anyone. We took our kids to this hotel and they were not really into the water slides, we went 1 day and stayed for about an hour. The kids said the slides hurt their backs. The kids had so much other stuff to do at the pool and the beach the slides were not an issue. The only thing that was very annoying was that the excur [... read more]sion people hounded you for probably 3 days, they are aloud to walk the whole resort carrying their excursion books and nag you

Great Resort for Families

My family stay here Jan 5-12. Kids(14,11 &9) had a great time. Rooms were all freshly renovated and clean and it looks as thou they have done and are working on renovating more. The main pool and beach area was great. The waterpark pool is ok but could use little tlc. Kids didn't care thou they loved it. The entertainment team was great and had lots of things/competitions to do everyday along with great shows in the evening. Buffet was great lots of choices and my kids are fussy eaters they [... read more] were all able to find something to eat. We also ate at the Italian, Tex-mex, Japanese, American and Brazilian restaurants. All were good my favorite was the Brazilian my least favorite was the American diner. The coffee, donut icecream shop was awesome my kids loved going for ice-cream every day. We had to ask for are bar fridge to be stocked daily and once we asked it was done everyday. Service was good but most of the workers don't speak English so there is a huge language barrier. I've read other reviews about unfriendly staff. I can see where people would get that feeling but I truly think its just the language barrier... we had some wonderful servers who worked very hard to please us by the end of the week they would knew and had tables ready for us and were eager to serve. Overall we had a wonderful trip and enjoyed our stay. I will definitely recommend to other families. If you are looking for a great family resort with good food definitely check this resort out. Someone reccomended it to us and we weren't disappointed!

Beautiful and friendly resort

Our second time at the Grand Sirenis this time at the tropical suits side... rooms where bigger than the Cocotal better when you have couple kids. We love this resort and spent Christmas there, our kids love the water park and we love the kids club service and baby sitting service. No complaints will be going again soon thanks for a another great experience.

Sirenis Had Everything We Needed!

We recently visited Grand Sirenis in Punta Cana with another family and had a great time. The rooms we stayed in were fantastic and very clean. There were lots of activities to do for the kids and the service was second to none. We were met each morning in the buffet by "our" server Ana who gave out hugs and high fives. This was definitely a great way to start each day. The beach was fantastic and the Ocean was all we could have hoped for. Water temperature was amazing and very relaxing. The kid [... read more]s favorite spot was the coffee/ice cream shop which was visited daily. We would absolutely recommend this resort to others. You wont be disappointed!

Extremely enjoyable resort!

From arriving to leaving the resort was a pure enjoyment! The ground were kept quite nice and the surroundings were very lush! The food and the service was great in all the restaurants... we particularly enjoyed the Brazilian and Tex Mex restaurants! There was one very small sore spots about one concierge being a little aggressive about coming to to timeshare meeting and getting a free gift. We were left alone after the third day but felt we should have only had to say no once. The rooms were g [... read more]reat as well with the recent renovations! Especially like the rain shower head in the bathroom. The waterpark was great along with the beach as well. Beach was kept well groomed and it was nice to see added security at the end of the resort on the beach. Felt very safe. The hidden gem was the coffee / ice cream bar on the resort which was open from 9am -11pm. This was a great treat for us and the kids. Was treated with great drinks at all the bars and smiles on all the staffs faces! One in particular Ana at our breakfast buffet always went over and above! Miss you already! Will be returning to this resort for sure in the future.

Somewhat disappointed..

My partner and I came to Sirenis for a much needed, delayed honeymoon trip. The following is a breakdown of our balanced review of Sirenis. OVERALL AMENITIES: We liked our junior suite. The decor was nice and the room was fairly clean upon arrival. We were hoping for a tub, but the open concept rain shower was great. However, we didn’t love the plasticky sofas in the living room space, but we didn’t sit on them often. We were also very surprised that the room lacked basic amenities lik [... read more]e lotion or conditioner. The resort is large and we loved that it fronted right onto the beach. We also really enjoyed the water park, which was a unique feature of the hotel. One disappointing feature was an evident lack of bathrooms around the pool and beach area. The closest bathroom was the one attached to the Tex Mex restaurant, and everyday only two stalls were unlocked for guests. The other ones were either locked, full of cleaning products or broken toilets. Considering the size of the resort and number of guests, this is a design flaw. FOOD: The food was hit or miss, though there was a good variety of options. In comparison to some of the all-inclusive resorts we’ve been to in Mexico, we were not as happy with the food at this resort. There were two exceptions: the turkey club and fries from the room service was phenomenal and we frequently ordered that with fruit platters instead of going to the buffet. We also LOVED the donuts at the coffee bar. CUSTOMER SERVICE: We were extremely disappointed with the customer service. We were not the only guests who noticed that Spanish-speaking guests were receiving obvious preferential treatment over English-speakers. We were shocked by the lack of smiles from the people serving us, from the servers, to the lobby employees, to the bartenders. At the very least, we expected a smile, if not polite and friendly service....but even that we did not get at Sirenis. The exceptions are our concierge, Ethel, who was very lovely and helpful, and the two bartenders we befriended at the beach bar. To make matters worse, I had my new phone stolen in the lobby area on the first day. We were shuffled around to various different people who had varying different responses to how our problem would be dealt with. No one seemed very interested in helping us. We told the lost and found manager where the phone was taken, and were told they would “check the surveillance”. We had to make constant inquiries about whether that was done. Then, we were finally told that nothing was seen on the surveillance and that I “must have left it somewhere else”. I reminded him that my spouse and I were 100% certain that this was not the case, and exactly where my phone was taken. We believe there was a cover-up for an employee who had taken the phone. We had approached the woman who appeared to be in charge of fluffing the pillows on the couch where I left the phone momentarily, and her demeanor told us everything we needed to know. This carelessness and lack of interest effectively ruined the start of our trip. Had the customer service been better, we may have been able to have a good time. Based on this unfortunate experience, I would not recommend this resort to friends or family, and we were disappointed to spend our honeymoon there.

Great resort

The grounds were beautiful. The food was amazing. All the hotel staff was very kind. There were a couple people trying to sell excursions on the beach but otherwise we had a great experience. The Taíno experience show was great

Amazing resort but

Hotel is amazing, people is great, food delicious, my only concern and we should be advise in this, is the traveling member ship they offered us. They made us waste our time with a “meeting” they said only 90 minutes, turn into 4 hours, while my kids were frying themselves in the sun without me to put sunscreen. Very pushy at this meeting, even though we told them since the beginning we were not interested. Travelers should be advise of this, so we know how to deal with this situation. Other [... read more] than that incident the resort is amazing!

Detailed review

We travelled as a family of three. Our daughter is 12 years old. We have been to Cuba twice and this was our second trip to Dominican. Overall we had a good time but we would definitely not return to this resort and it was definitely not worth the money. For the amount you pay you could definitely stay at a better resort. We have stayed at Memories in Punta Cana and Sirenis was incomparable. There was very little for her to do so we were disappointed. The kids club is geared towards younger ch [... read more]ildren. And the pool activities exclude children and only include adults. A few days there were a couple little games set up on the beach but they were quick and unorganized. Check in - Staff were ready for us and immediately started organizing our baggage for us. It was a nice gesture but almost a nuisance as it would have been easier to just cart our own baggage but it could be convenient if you wanted the help. Check in was a little bit slow, not all to the fault of the resort. There were a couple of counters open for check in but the lady in front of us was being fussy over her room location which delayed us a little bit. Staff at check the check in counter were nice and helpful. After checking in we had to take out luggage tags back to the bell boys and they walked us to our room and carted our baggage. Tip was clearly expected but we didn't mind. We went to the buffet after getting settled but they were closing in half an hour so there was hardly anything and it was cold. This was very disappointing after long travels. Our Room - We were in building 33 which was a 2 minute walk to the main lobby and buffet. It was 2 minutes to the pool and ocean, 5-7 minute walk to the coffee shop and kids club area and 10 minutes to the water park. We had a tropical suite which consisted of two rooms, a living room with a small sofa and a pull out sofa and the bedroom with a king bed. Our 12 year old daughter slept on the sofa bed and was comfortable all week. It is a little bit shorter so she had to lay on a slight angle but other than that it was comfortable. There were no blankets for it upon check in so we had to call to reception. Someone came within 5 minutes and they made the sofa bed up for us. The TV in the living room was large but the English channels are limited, it is mostly Spanish. We were always able to find some sort of English show/movie to watch at night. The TV also has hotel information on it which was very nice. It has display options were you could see the general resort info, the daily activity schedule, the room service list and other relevant info. The lighting in the living room was good with 2 different lightings so you could have it bright or dim. Living room had it's own thermostat and ceiling fan. Sometimes the thermostat would randomly change from 15 degrees Celsius to 26 which was a pain to check and switch but even at 26 it stayed cool. No closet for the living room but there was a shelf area by the TV and a side table which we used to store luggage and clothing. The main bedroom had a much smaller TV and did not have the extra information, just some Spanish channels and a few English. Most channels came in quite blurry, some unwatchable. Always managed to find something at night though, and never used it throughout the day. Bedroom had it's own thermostat as well which also reset to 26 degrees a few times. AC did keep it nice snd cold at night. A lot of closet space which used an entire wall and had hangers and shelving in the bedroom, it was quite useful. Beautiful floor to ceiling sliding mirror doors on the closet. Not Tue most spacious room we've stayed in but it was more than adequate. Sliding door on to the patio had a lock which worked without a problem. Adequate table and 2 chairs on the patio although quite small patio area. The safe in our room worked well all week. Fairly clean. Corners collecting dust and dirt behind furniture. The bed had a fabric headboard, there was a small bug smear on side of it. Sheets were always clean and changed regularly. Phone in the room we use a few times to call reception and room service. You can hear quite a bit of sound from the hallway and upstairs and neighbors. Could always hear small children and families in the building hallways being loud and screaming, this usually ended around 11:30pm after entertainment had ended. Music going until 2am one night but we didn't make a complaint, we just slept with out TV on. Room was always cleaned by early afternoon. Floors always washed nicely and beds made up well. Bathroom - Probably the most disappointing part of the room. Very little counter space. I left my toiletries and make up on the shelves in the bedroom closet as there was just no counter space. Lighting was good. Toilet and shower in the same room could be an inconvenience but didn't bother us. The bathtub had some staining on the bottom but was clearly clean. Shower had rainfall showerhead and a handheld. The rainfall head sprayed water all over the floor though. Hand soap, basic toiletries and toilet paper always stocked. Food - There are two main buffets, although only one was open while we were there. The buffet always had something edible but nothing that we looked forward to. A lot of hot dishes were often cold. Most foods had odd labels and you were left guessing what they were. Staff in the buffet mostly spoke Spanish so it was hard to communicate. Always fresh fruit available. The fruit smoothies were very good. It took a long time to get water or drinks and we had to ask most of the time. There was no self serve water so bring water bottles from your room. Breakfast was by far the best meal of the day. Several a la cartes but we had read poor reviews on most so we only tried the Brazilian and Japanese. The Brazilian one was very good. Lots of meat and a small buffet area. The Japanese one was good with the tepanyaki cooking but did get hot in front of the grill. Food was great at both. Beach BBQ had a few things, nothing great, but it was conveniently located between the pool and beach. The lunch buffet beside the pool was the best place to get lunch by far. The waterpark also had a good lunch selection. The coffee shop had great donuts and baked goods, as well as self serve soft ice cream cones, which was delicious. There are bars absolutely everywhere throughout the resort. The lobby bar made the best drinks. The chocolate monkey was amazing. The Pool - The pool is one extremely large pool. It has a beach entry at the shallow end. The pool bar was in the shallow area and it got very busy. It could use more shallow/waist deep area. It goes for very shallow to a small area of waist deep, to 7 feet deep. There was more deep than anything. The main pool area had music going all day and the entertainment team was out full force trying to get everyone involved in activities. Music usually got turned up around 3pm and was very loud. The quiet pool area only had 7 feet deep water and really was right next to the loud pool so it wasn't very relaxing. Locals are allowed in to the resort on the weekend and the pool got VERY busy and the water got disgusting. The foam party was fun but very very busy and crowded. The pool activities often excluded children and were only for adults. We found this odd because we thought it was a family friendly resort. Sometimes tricky to find a shady spot but there were always plenty of sun chairs. Towel exchange located right at the pool. Never had a problem exchanging towels, some we reserved towels twice in a day. The Beach - Beautiful beach. Sand was soft and silky. Palm trees everywhere if we couldnt find a hut for shade we were always able to find shade amongst the palm trees. There are constantly people approaching you and trying to get you to purchase excursions from them. They are relentless. Just make no conversation and say no, they will go away. Picnic tables with shade are plentiful on the beach beside the BBQ. Kayaking and a few other water sports are included and were fun. We snorkelled on the left side if the beach. We used bread from the BBQ to attract fish, it was amazing to have the little fish all around you. General Resort - The resort is beautiful. Well groomed gardens and landscaping. Staff always working hard to keep it beautiful. Lack of service was an issue for us. If you spoke Spanish then you 100% got severed first. When the locals were in for the weekend it was very difficult to get a drink at the pool bar. The staff were all clearly just doing their job and had no real interest in being there. It could be a matter of personal preference. We have decided we prefer a smaller resort. The buffet would often get so busy you would have to wait a little bit for a table. Staff had trouble keeping up with water and drinks and clearing tables because it was so busy. We got room service one evening and the man who brought us our food tried to buy the shirt my boyfriend was wearing, it was awkward. Entertainment - The mini disco before the main night entertainment was the same song and dance each night and was very geared towards small children. We didn't stay up for the later shows after the mini disco because they didn't seem appropriate for our daughter. There was a burlesque show one night and a skit about two people in love another night. There was another small social area with the same lady singing every night. We tried to sit there for a while but it was too loud to talk over. Archery is on the entertainment schedule for 11am daily. We went and waited at the archery spot and nobody came. We tried to ask a few workers about it but none of them spoke any English. We asked the kids club leaders, who sent us to the gym to find out if it was running. The staff at the gym said no that we could try again tomorrow. We had a good time because we made it a good time but wish we had of spent our money elsewhere.

Awesome resort

The rooms are beautifully done and the grounds impressive. Awesome entertainment and pools, the beach was beautiful and the staff as helpful as they could be with the language barrier, thank god for google translate,

A so-so resort

I had visited Grand Sirenis' Maya Beach Resort, Mexico 6 times & based on very good experience there, I decided to try their Punta Cana Resort. I was disappointed. I have arthritis, but was placed very far away from the Buffet Restaurant & pool, forcing me to take very long walks. There was no Electric Car Shuttle Service for a plebe like me! These Cars were only for the use of VIP clientele ! Food quality & service was very poor. At the Tex-Mex restaurant, my steak arrived very late - af [... read more]ter prompting - and very cold. The next time, they served my appetizer & main course at exactly the same time - of course my main course was cold. At the Japanese Restaurant, all food was overly drenched in Soy Sauce! ETC.

Great vacation at a great resort!

I've done many vacations in the Caribbean, and this was a first where I had very little to complain about. My mother and I stayed at Grand Sirenis from April 7-14. What appealed to me most was that it was a newly renovated resort. The room we had was clean and new. No moldy/musty smell we often have in humid tropical countries. We had a large room with a king size bed and a separate "den" with a second TV. Check in was quick and efficient (a first) and was very impressed that they asked t [... read more]hat we go eat asap, as the lunch buffet was quickly closing up for the afternoon. Food was great, enough selection at the buffets. The a la carte restaurants were so so, was disappointed with the portion size at the Mediterranean restaurant and the American diner took long to come up with a burger and fries. Was happy though with the Italian a la carte, and the Italian at the buffet. The beach was great, with loads of chairs to choose from. There was some seaweed accumulation, but I think that's seasonal, and goes with the tide. It was cleaned up the next day. Pool was nice too, but the more shallow pool was where most entertainment took place and a little noisy. The other section of the pool was less noisy, however deeper than 6 feet, and only good if you can swim in deep water. All in all a great resort.

Great Vacation Experience!

Just got back from 7 days and overall had a great experience. We booked a junior suite which was clean, and spacious. Fridge is stocked with a bottle of rum, pop and water only, if you are looking for beer you won’t find any.The grounds are well kept, and very beautiful, clearly they are trying to keep as many trees on the property as possible. You can see this since some of the walkways were built around the trees. The property is well laid out and easy to navigate after just 1 day you can ea [... read more]sily find what you are looking for. The Pool was meters away from the sandy beach making it very easy to visit both every day. Public washrooms were kept very clean, and always were well stocked. All the staff were extremely friendly, there are a few that made our stay that much more enjoyable. If you are looking for a banana mama made with fresh bananas look for Dariel at the swim up bar! Wilson at the beach bar always happy and cheerful, remembering your favourite drink. The lobby bar had a great atmosphere at breakfast you could always get a mimosa or cappuccino served by a friendly face- Jimmy and Luis.At night the lobby bar got a little more lively and not only a great place to meet people from all around, but the bartenders kept everyone entertained with lots of laughs. Victor, Julio, Pacolo, and Lisander

Outstanding resort

This was our first trip ever to a tropical resort. I must say that this was an outstanding resort. The service was wonderful. Everything was in its place and clean. The food was amazing, the variety was never ending. The grounds are beautiful. The beaches had enough lounge chairs. Everyone who worked there was very pleasant and always had a smile. The suite we had was perfect. The location of our suite was the perfect spot. Overall, we loved Punta Cana, Grand Sirenis Tropical suites. Thank you  [... read more]for a wonderful first ever holiday for us.

Punta Cana

A nice, compact resort with lots of space at the beach. I was lucky enough to have won this trip and have never been to the Dominican before so was very excited to go after such a cold winter! The weather nice the whole time we were there - if it did rain, it wasn't for long - five mins at the most. 24-27 degrees and sunny every day. All the servers were fantastic and friendly and there was lots of food. I recommend the spa -- I had a massage and hydrotherapy circuit as well. The spa was the hig [... read more]hlight of my holiday. This would be a quality vacation for a family or bunch a friends. Not really a quiet romantic holiday for two.