ROYAL SOLARIS

The hotel is quite lovely with it's architecture and the fact it is low rise (4-5) floors. Our room was great, quiet, good view of the pool and clean. Food often left something to be desired, luke warm, limited choice/variety. The Mexican "specialty" restaurant was a let down. All taco menu. Staff pretty good.It is a family hotel but I found there were too many kids. Large pool too crowded but the adult only pool was nice. Pool bar could have stayed open longer as one has to go way trhough to th [... read more]e smaller lobby bar which can get crowded.I would not re-bookB

Good location

The Rooms were clean and neat. AC worked very well and was quiet. Nice size . Had the partial ocean view. The food was average but did find something to eat without a problem. Eating area needs to be upgraded. Some chairs were not the cleanest. Pools felt greasy and needed a good cleaning. Lots of sand in the bottom. Drinks were well made for a resort. Workers were friendly for the most part.

Great stay!

The hotel was clean and well laid out, the rooms were large and beds comfortable! The staff was friendly and helpful, we would absolutely return again! A few tips, get to the pool early if you want a chair beside the pool, don’t just leave your towels you have a seat saver, there is an ice cream cart at 2pm that moves around the resort. The pizza snack bar by the pool is incredible and the lunch 1:30ish buffet by the beach is also very very good!

Just ok for a 4 star

Nice and small , easy to get around. Clean and pretty as a 4 star should be. Room was a good size but if you tell them to come later to clean because you are busy they never do. 3 star food at best, easy commute into town. Big difference in treatment for those who belong to the elite members club ( club Solaris) and those who don’t. Club members have private pool/ beach chairs and umbrellas( only for them, none provided for non members) +++ Would not go back.

If you are a Foodie this resort is not for you!

Rating: 3 stars (despite being advertised as a 4-star hotel) From the moment I checked in I was disappointed! Yes I know it is a 4 rated hotel and I have learned my lesson, nothing less than a 5 star from now on. I would honestly rate this hotel 3 star. Room: My garden view was actually of a pool and a clay tile roof with garbage and this made the deck unusable which is a huge disappointment. The shower didn't drain so you stood in water the whole time, the sink took minutes to drain and [... read more] the toilet would randomly bubble and the water was brown. I asked for a room change and no luck they were "full", which is a lie as it was not full at all. I kept calling to have it fixed but it never was, after my 3rd call, I did see dirt marks on the floor so someone did try but it was never resolved. Food: If you a foodie, this is not the resort for you. I honestly did not have one meal I was thinking "yum I would have that again". Each a la carte restaurant was awful: risotto was bad, sashimi tuna smelled and tasted off, Mexican food was not great. The lunch grill was a long wait as they only had one staff member and guests could not self-serve which was odd. The pizza place line was also long but this one I get as they made them to order. Entertainment: Well, 4 star do I need to say more.... I will say the resort was clean (except the lounge chairs that were covered in bird crap and could be wiped down each morning by the staff), the beds were comfortable and the AC worked perfectly. For the price, the value was just not there for me.

Great hotel

The staff and service was great .i have travelled all over Mexico and it’s the Mexican people that always make me happy which carries over in there work to name a few Lily,Elisa and Janeth in the lobby bar…….Johnathon the breakfast waiter (exceptional service) Ramon the pool waiter and Alejo in the Marco Polo restaurant

Nice resort

Great kids area separate from resort pool. Included slides, activities and grassy play area. My grandkids loved it.Clean resort, nice staff. Food not overly great, but breakfast choices very good.Unable to swim in ocean due to very strong undercurrents. Pools great but get there early to get a chair.

Family Resort

Ocean view and the beach was wonderful Very safe outside the resort in the evening Front desk staff need customer service work The customer representatives that are helping you were amazing explaining your options during your stay at the resort

Amazing Employees

The staff was so amazing and helpful, trying to help us with our airline problems. We were given the wrong room upon arrival, and Dr J, helped in getting us a beautiful room. The hotel was clean, both the ground and the hotel. They done everything trying to make sure that we had a good time. If I was to say anything that could be improved was the food. The first night, most of the food was cold in the buffet. The pizza from the Pizza Hut was good, but something that I ate at the outside buffet  [... read more]did not agree with me. The guys just inside the resort doors were so much fun.

Ok resort

All good, but we got a horrible room. We were suppose to get garden view, we got shipping alley view. We were suppose to get deluxe room, we got standard room. We were suppose to get king size bed or two double beds, we got one double bed. Very frustrating. And they treat us as second d hand citizen since all they do and want is to trap you into their membership club. Very frustrating, we have never felt like we are dig shit. After we complained about our room they wanted us to pay extr [... read more]a per day to provide us a better room. We totally will not recommend this resort to anyone

Good location

Pros: resort is small nice lobby friendly staff has 3 al a cart restaurants 1 adult only pool 1 pool for everyone and a kids pool snack bar and pizza place that opens before the buffet good hours for buffet and al a cart restaurants exchange Cdn $ to peso book exchange fridge stocked with pop, water and beer - restocked everyday tables and chairs in front of resort recycle program clean restrooms around the resort Cons: techno music in lobby and buffet food seemed to be the sam [... read more]e everyday cockroaches in room, covered drains time share resort, with sales people in lobby beach was coarse sand and hard to walk on smoke detector in buffet peeped all the time we were there birds in the main restaurant chairs in lobby and main restaurant need to be cleaned

Terrific Time

Once again the staff were amazing! Seldom do you get to experience of hard working and dedicated staff, This is a great resort! It’s larger than expected but very lovely! Definitely a strong *4star *closer to a 4.5 or even a 5**

Very nice

Very nice and clean,people very frendly. The Beach is awesome. The location very good, not so far to the airport. The food was good and tasty a lot of choice of vegetables and good fish and good deserts.

Clean Resort, Bad food

The cleanliness of this resort was top notch, the staff were friendly and welcoming, the food however was awful. A lot of fried or oil cooked foods, not many options and little flavor. I realize this is not an expensive resort compared to others and in some ways I expected poor quality food. The À la carte restaurants were alright, Ponchos the food was cold and sending the food back for warmer food just resulted in getting colder food. Marco Polo's was good. I do not blame the staff for low qua [... read more]lity food they do their best with that they are given. Lastly I would recommend keeping the bar near the beach open all night as there is little night life at this resort. Over all a good experience.

Royal Solaris

I thoroughly enjoyed this resort. The staff are so hospitable and courteous. The food was very good and I had all types of delicious drinks. There are elevators so no need to climb a lot of stairs. You aren’t able to swim in the ocean here because of dangerous undertows, but the pools are great. It was nice to have free wifi in my room and in th3 lobby as well.

Fantastic Vacation

We stayed at this resort for 7 days. The staff were fantastic went out of their way to make sure you were happy. The food was great and the rooms were clean. I would highly recommend this resort. Omar was so helpful, caring and informative. The kids club guys were fantastic as well.

Royal experience at Royal Solaris

Where do I begin? Such great memories from Dec 30th to Jan 6th!! Starting with the ease of booking at trip central ably assisted by the knowledgable and wonderful Nicole, to airport shuttle in to the shuttle out, our stay at this resort was simply awesome!! Prior to our departure from Vancouver, Miriam at the travel desk at RS ensured that our pick up shuttle at the airport was on time!(ensure you talk to the very pleasant Miriam for all your transportation needs while at this resort!) The check [... read more] in process was simple and easy, well greeted by the staff behind the desks and then smoothly transitioned into the very capable hands of Ronnie at the conceirge! Ronnie is a great addition to the RS team! He was very pleasant, warm, always smiling and funny, all at the same time! He ensured we understood everything as regards the resort and its facilities, discount coupons, events for the New Year and also gave us a tour of the RS club membership. We already have a time share in PVR and know what it means to weave through a team of Time share sales sharks!! However, Ronnie and his time share counterpart, Alfredo were not pushy at all and very very respectful of our time and decision. Overall, it's been a great experience here at San Jose del Cabo in general and at the Royal Solaris in particular!! The only downside we experienced was the dining experience at Marco Polo and Pancho's restaurants. The food my wife got served was not what she ordered from the menu but was altered and served without any prior notification. That kinda ruined the dining experience on two nights but from a total experience point of view it was simply great to be at this resort and get pampered and spoilt for 7 nights with the All-inclusive package!! RONNIE TRULY MADE A GREAT DIFFERENCE WITH ALL HIS EFFORTS TO ENSURE THAT WE GOT ALL THE TICKETS AND SEATING TO ALL THE EVENTS!!Truly meticulous and a people's person! Go RC go!!

Annual family vacation

My family and I decided to go to Royal Solaris in Los Cabos this year for our annual Christmas vacation. PROS: The grounds are very well kept and clean. Very nice resort. Snack bar options; pool bar, sushi bar, ceviche bar and pizza bar. Directly on the beach. Pool is nice. Room was comfortable. Easy to make a la carte reservations (call “0” every morning at 9am) The adult pool is behind the buffet and very quiet and has a nice huge jacuzzi. If you have children, they have a ki [... read more]d section (water park). Location is convenient - you can take the city bus which comes in from of the hotel. We took an Uber with was 3-4$ CAD each way. Los Cabos is very safe and the locals are friendly. Lastly as the spa was expensive in the hotel, I walked across the street to Live Spa for a 25$ usd massage for 30 mins and it was great! CONS: There were 2 nights with no entertainment (tuesday and sunday) The lobby had an outside live band a few nights in the week but otherwise it was not very live at night. There was a DJ every night at 10pm in the lobby with a dance floor but NO disco. I found this to not be fun as there were families out all night with their young children and nobody danced. I did not find the pool entertainment team very great (compared to resorts in other countries) I didn’t even know any of them by name. Also they did not have many games near the pool. I did not mind the buffet food but my parents found it to be repetitive and not great options. The pool was always packed with children. I enjoyed Zai - Japanese restaurant lots of options. Brazilian night at Rodizio my parents did not enjoy as the meat was dry. Italian night at Marco Polo was not great the pasta was bland. French night at Marco Polo was delicious - the salmon was amazing !!! URIEL in the buffet you were amazing THANK YOU so much for serving us daily and always smiling. You are such a great person. ROBERTO (bell boy service) you are wonderful. He was always smiling/making us laugh and was able to assist with any questions we had. NOEL best lobby bartender. MARINA best beach bar bartender - always made the best margaritas ! PS did an excursion to Cabo San Lucas to do a boat tour to the arch which was 50 USD for 4-5 hours including transportation, tequila tasting and free time! Highly Recommend it. It was with Novotours - booked through Our air canada representative at the hotel.

Nice Getaway

This was our first time to Cabo and not the last. This resort, all though a little tired, is very well kept. The customer service level is top notch. The food was very good. We were there for only 3 nights so didnt get a chance to experience any authentic Mexican cuisine as the buffet was American Buffer our first night and the second night we were reserved at the Mexcian Al a Carte and it was Brazilian night. With that said all of it was good. Beach is huge and considering all of the hotels aro [... read more]und very quiet. Small property, Maui style, and fully accessible if that is a concern for anyone. Smooth trip from booking to returning home!

Great Resort

The hotel room was clean and the service was great,The people was very friendly also the entertainment group was great,every night with different shows.We really enjoy our time in this hotel.Royal Solaris team always treated very well,the food was ok,wifi service was for free.