Great Resort, Highly recommend!

Had a wonderful time with the family, the kids loved the pool, kids club and the wildlife. We also got the unlimited Xcaret pass (get the pass when booking!), the park is so close, within easy walking distance.

Beautiful nature resort

3rd time at Occidental Xcaret. Missing slippers had to ask 3 times to get them and no face cloths in the room on 2 days. Miss the Disney musical show from 2017. Enjoyed the Mayan ruins, nature paths, animals, birds, ocean views, beach and amazing park next door. Circus, Mexican and Mayan shows were great and activities - archery, beach zumba, trivia etc. Staff were always friendly- Hugo omelet chef, Paola, Leo, Santiago, and room housekeepers! Thank you!

Amazing place

We found the resort grounds beautiful, the jungle feel is wonderful, with lots of animals around to watch the Iguanas,monkeys coati deer were so fun to watch. The staff were amazing, always had waiters at the pools and beach. The food was good and always lots to choose from. The xcaret park attached is well worth the extra cost. All and all a great vacation.

Amazing and so glad we went back!

We truly love the Occidental at Xcaret! This was our second trip and although the weather did not cooperate fully, the service and resort did not disappoint! Can't wait to go back again! The grounds, the park, food and people truly make you want to continue to visit again and again!

Amazing place

Went to the occidental excaret and had a great experience. Most of the workers were great friendly and a lot of fun. Went with my son and friend and can not say enough about the resort . So much wild life beautiful grounds the resort was massive . Beautiful trails . Its not perfect but for us it was pretty dam close.

Okay resort

Perfect location. We enjoyed our stay. The weather was great and the park entrance was so close. Food is subpar. Do not go there for the food. Old building we stayed in, needs to be remodelled. Also, the Royal level and club level much nicer. Be prepared for sales. Service was excellent.

Very scenic grounds, lobby, and nice rooms but food was average at best

Overall, the resort is quite nice, with lots of natural areas, wild life, and large pools. The beach is man-made because the ocean is quite rough on that stretch of coast. Restaurant and pool side staff were all very pleasant. Daytime and nighttime entertainment was good with the standard fare of pool side games and night time Magic, Michael Jackson, and Circus shows. Rooms were clean and comfortable and house keeping staff did a good job with daily service. Our biggest issue was the foo [... read more]d. The a la carte restaurants were fine but most of the buffet food looked unappetizing and was of average quality. Food at the taco/pizza place was good and they were open late so it turned out to be a good late night food option after having a small dinner at the buffet. Hotel is about an hour's drive from the Cancun airport.

Wonderful resort but very poor customer service

We enjoyed the resort, the food, the cleanliness, the animals and all the surrounding nature however what makes this hotel a lower star is its customer service. Some people are barely speaking English, while others are rude when you ask for help. Let’s not mention the booking of restaurants… that was a total mess, so if you come for 3 days forget about a la carte, the staff always says that all is booked and you cannot book in the next couple of days. Another disadvantage is that they don’t have [... read more] an actual access to the beach. That is missing too.

It is really beautiful resort

This resort is located in wonderful tropical forest with numerous paths and pools crossed bridges. You can see spider monkeys, coatis,agautis,deers, iguanas and o lot of different birds.In addition,there was 15 minute walk away from hotel to the parc Xaret, where we could go all the time. Food was delicious. All personal was very friendly and polite. Rooms very clean. However, there are not enough umbrellas near pools to provide shade from the direct rays of the sun. In the room in the bathroo [... read more]m there was no fan and was damp,in addition one wooden door with holes didn’t isolate the bathroom from the main room. If one from us went to the tolet, the other had to go to the balcony. There was no fan and, as result of which it was damp and not good smell. Especially, when you enter the room and the bathroom.

July 2025

So our overall experience is say was a 2/5. The resort was clean, the staff was friendly and helpful when asking for directions. The beach is man made which was lovely bc you could still see the ocean while swimming in the beach area as there is no access to the ocean as it’s rock faced. You got to swim with the fish in the beach as well which was super cool. However we experienced hurricane weather as Beryl hit near by, causing the resort to basically close down for safety purposes which wa s c [... read more]omepltelt understandable however trying to get food was a nightmare! The buffet was open for a period of time and it was utter chaos everyone treated it as if we were going through Covid and the toilet paper incident!! It was madness and utmost disgusting as I had a little one to feed… and the morning after the storm we were given food but it was refried beans, tortillas and watery eggs! It was nasty! The buffet was nothing special- kinda gross at times however the al la cart meals were excellent! I’d deff reccomend paying extra to eat there each time! Also don’t get scammed into the VIP tour they failed to mention was a speech about there clubs and to get you to buy room from them in order to get cheaper tickets to Xcaret… a waste of 2 hours of our day!!

Nice resort but has room for improvement

We enjoyed our vacation but the resort is not as good as it was last time we visited pre-covid. Rooms seem like they could use an overhaul. One of our party had a light that was broken. Our toilet needed a minor adjustment. Door locks were finicky and the balcony door didn't lock at all. We found that food has gone down in quality. Still good but it was amazing last time. Just decreases in premium items an inconsistent availability of items. Same issue with drinks. No access to top shelf brands [... read more] unless you pay royal member pricing. Last time we were able to get it by request. Last time we were able to get Victoria beer but this time only Modelo or Corona light. We had to buy Victoria off resort and bring it in. Drinks were different at each bar. You can't order an amaretto sour at one bar and get the same at another. Bartenders were not trained the same. We had two under 18 (15 + 16) with us and we were charged adult prices yet they were banned from adult pools even though they were better behaved than majority of drunk adults. If you are charging adult prices the adult pools should be regulated based on behaviour not strictly age. It's not like indecent behaviour is permitted in the adult pools.its purpose is to provide a pool where you aren't getting splashed or hit with balls etc. policing based on behaviour would be more fair. There is very little for teens under 18 to do in the evenings. Since adult prices are charged there should be an effort to provide entertainment for this age group. Even the arcade was pay based and highly over priced. Why not open the disco earlier for all ages and then move to 18+ after 11pm since it currently doesn't open till then. Open the sports bar to all ages or provide access to games such has pool somewhere they can use. The walking at this resort is extreme. Shuttles use to be scheduled here but this time it seems they were only available when a sales pitch came with it. Boats use to be available to the park also but now only available for the higher level resort. These things were disappointing, but overall we had a great time. Enjoyed the park, the pools and the ocean. Staff are friendly and mostly helpful. No one went hungry and there was plenty of food items that were great. Pacos was the best, most consistent restaurant.

Resort is huge!

If you don't or can't walk miles and miles all day long do not go to occidental xcarat. The resort is so big that it takes to much time to get to one place to another. I also paid for a package that included a bottle of tequila and a fruit basket which I did not receive even though we asked almost everyday, we found that we had to do a lot of administrative work with Nexus. The light was out in the bathroom which we also asked to have replaced and no one came we had one light in the shower for [... read more] the whole washroom. The drinks are sub par. No top shelf and only two types of beer Corona and Mondela so if you don't like those then don't go to this resort. We had to get someone to get us good beer from off resort. The food was good, paco tacos was amazing! There are so many animals hanging about including iguanas of all sizes, deer, monkeys, snakes and scorpions! Unexpected scorpion! The bartender immediately took care of it for our safety. Decent place to go, it was clean but not the 5 star I was told about.

A Great Resort with a Few Issues

This resort really is a hidden gem. The direct, walk in access to Xcaret is amazing and well worth the money. Pools are sprawling and warm. The wildlife throughout the ground also great. The beach cove was so perfect for toddlers and the net system does a good job of keeping the seaweed under control. We travelled in the last two weeks of March and the resort was full to capacity. Overall, there was a sense of being short staffed. The biggest issue, and the one I couldn’t get over, is that th [... read more]e resort required you to line up each day at 7AM to get a reservation at the ala carts. Every single freaking day. The lines were long and slow and if you didn’t get there until 8/8:30 there were no reservations left. If you have little children or large parties this system is totally unfair. We didn’t get to try a single ala cart and the buffet food was pretty inconsistent - some nights pretty terrible. We actually went into Playa a few nights because none of us could face another buffet night. Also some general issues with the room - AC wouldn’t cool below 24 etc. the room was just tired and the cleaning was a bit subpar. staff were really great to deal with and genuinely tried to set things right but there wasn’t much they could do. In all, I would definitely stay here again, but only if I was staying at the Royal Level so the food thing wasn’t an issue.

Amazing

This hotel provides the best of both worlds - you get the experience of an all inclusive and also the experience of the Xcaret Park which is beside the resort. The staff are friendly and attentive; the rooms are clean and the beds are comfortable. You get to see wildlife basically at your door every day. They have multiple international restaurants and the main buffet dining room provide a large variety of dishes that meet everyone's needs. The food is fresh, well presented and delicious. The [... read more]y also provide nightly entertainment in the main hall and the theatre. They have something for everyone.

Very relaxing stay

Xcaret park, at walking distance, enjoying nature, mingling with animals including nearly extinct, made this a very enjoyable and educational trip. Not to mention the excellent food, drinks, free Wi-Fi, ala carts

Nice resort!

Friendly staff, nice rooms and affordable price! Right beside Xcaret park, the hotel sells unlimited pass for Xcaret which is a deal you can't miss, especially when travelling with young kids. Overall very happy with the experience!

Totally amazing resort

The hotel was very clean, We had a Junior suite, very large, We were two friends travelling together, so we had asked for two beds, but we got a king size bed, we asked to change rooms, but no rooms were available that night ,but they brought in a single bed, my friend took the single bed and found it to be very comfortable so we left it that way! The staff were very friendly in our building, in the lobby and in the restaurants nd buffets! The grounds were very lush and beautiful, well maintaine [... read more]d! The food was excellent with lots of choices, my friend needs glute n free and always managed to find selections she could eat!!

Nice resort but baaaad food.

Beautiful resort, nice trees and animals. The room was large and clean. Bed was comfortable. The bathroom was outdated and a bit run down. Service was fine and polite but the food was horrible. This is the first time I have ever had bad food in Mexico. It was as bad as Cuba. Really disappointing especially considering how high trip prices were this year. I would not return to or recommend this resort unless it got a total overhaul from top to bottom.

Naturally Beautiful Resort!

We loved the natural jungle setting. Seeing monkeys everyday was a highlight! Bambi the deer, Coatis and Agoutis, Iguanas and Flamingos! Everyday had animal excitement. I would have liked to have seen the Flamingos in a better spot with more stimulation but they looked very healthy. There were also beautiful macaws by the lobby area. I felt bad that their wings were clipped, but then found out that they come over from Xcaret everyday. Xcaret has a successful Macaw breeding program where they are [... read more] helping to repopulate Macaws back into the wild. I was very happy to hear that! We absolutely loved the natural pool. Another highlight! The beach is small but it’s beautiful and very clean. It’s perfect for kids because it’s an inlet that’s sectioned off from the rest of the ocean. It’s also great if you are new to snorkelling. You can also snorkel by the natural pool but only on a calm day - check the warning flags. I went when the flag was yellow, and don’t go by yourself. It’s technically off the resort. We brought our own snorkel gear, I never figured out if they offered it. Best to bring your own. My daughter and her friend had a lot of fun at the pools playing trivia and cornhole. They are 18, and also really enjoyed the nightlife. Our room was nice, loved the balcony! That’s where we saw the most monkey action. AMAZING!! We were in building 18, 2nd floor. Our information hosts Ashley and Camilla were so kind and helpful. The cleaning staff was lovely. Checkin was quite a slow process, but not a big deal. The lobby was beautiful to look at while we waited. All of the staff were friendly, fun and there to help. We had such a great experience! We bought the unlimited Xcaret passes, which I think was a good idea. We walked over to the park almost every day. The Aviary is outstanding. And the underground /cave river was really fun and relaxing. The food was a mix of ok and good. You found what you liked and stuck with it. My daughter and I are vegetarian so we were limited to begin with. Fresh fruit was great. We liked the pasta bar. And again, the staff was lovely. It was an expensive vacation but when you get there and see your surroundings you understand why. A lot of work goes into this place. We had a really great trip!

Can't beat the swiming

Loved the bay! Swimming/ snorkeling every day not mater the conditions on the sea. Great pleasant staff. Lovely grounds and wildlife. Restaurants were top notch and buffets had a large selection. Lots of activities to do.