Save Your Money Folks!

We chose Dreams because we stayed at another property and had a great experience. We paid for the Preferred Club although we definitely did not feel preferred at all!! Overall experience was average, so save your money folks! Pool towels and chairs are reserved all day; there is a policy to remove unattended items after 30 minutes, but it was not enforced. Food at the a la carte restaurants was good, but there was a 2 hr wait if you were not first in line at 6pm. Entertainment was okay, but they [... read more] start it at 6pm and 830 so you have to decide eat or entertainment; also need a few other options - there's a live band, nightly show, karaoke; could do a trivia night or newlywed game. Some staff went above and beyond - Juanito at Oceana restaurant, Gabino at Seaside Grill, Lily at Preferred Club beach bar, and Noel from room service.

Great Customer Service

Everyone at the hotel provides great customer service except for the bartender at the Disco who looks like he doesn't want to be there. Otherwise everyone else is very happy to help and pleasant. More food options would be better as there was only 3 restaurants (only tried 2 because of limited menu options) overall food was good but not great. I would return if they increased the food quality and options. FYI best bartender is Jonathan in the Lobby.

Great Resort

Hotel overall- very beautiful! There were some negatives and positives to the whole experience. Negatives - They don't give anyone bracelets (which was actually great), although it was a little confusing at first figuring out what was included with out plan vs the "Preferred" - While we were there, there wasn't an evening "buffet". All restaurants are sit down/full service, which was great, would have been nice to have a quick option if we wanted - Rooms were beautiful but there is no sound [... read more] barrier between connecting rooms (wasn't a big deal, was just interesting) - Entertainment. I think because this hotel was geared more towards families, there wasn't much for night time entertainment. The Disco was a beautiful space, but the DJ wasn't overly keen to play requests (he stuck to his own 80s playlist) Positives - THE STAFF! All of the serving staff were amazing. The bartenders really get to learn you and your drink. They're so entertaining - Rooms were beautiful, very clean and updated - Restaurants- the food was pretty good and had a great variety.

Bring on the Sun

Beautiful resort with really nice pools. No swimming at the beach but we knew that ahead of time. Dennis at the French restaurant and Raul at the adult pool have top notch customer service. Only complaint is that a hidden charge/donation was added to my credit card at check out. Don’t mind donating but not happy with it being added without being asked. Was removed once asked about it.

Great time resort

We had a Great time. Very relaxing and extremely friendly staff. Meals were good with a number of selections nightly. Liked that we did not need to make reservations in the restaurants. Air Transat rep in Cabo was disappointing. Put us on the wrong bus to the resort and never confirmed pick up time.

Excellent stay

Grounds are great and very well kept, beach is beautiful but with undertow there's no swimming in it. We thought the room (had a bed suite) was great and all have ocean views. Could have been at least one more ala carte restaurant but we really enjoyed the ones they have - ate at both the French and the Mediteranean restaurants twice we liked them so much. Best of all as you will note from TripAdvisor, is the staff - wonderful staff, helpful, and extremely friendly. This resort is not chea [... read more]p, but it is good value from start to finish.

Dreams

We loved our stay at the resort. Everyone was very helpful from the time you checked in until we left. The room we had was a suite and was beautiful and the cleaning staff were exceptional with keeping it clean. We loved the pool and it never seemed busy. Watching the waves at the beach was astonishing and beautiful. We knew you couldn't swim in the beach which was not a problem.

Resort was beautiful!

The staff we terrific, friendly, more than willing to help. Rooms were clean and very modern. I would recommend this hotel for any couples looking for a relaxing time. Great for honeymooners with the romantic settings.