Value for money

I've been to this hotel/resort on many occasions. This time I noticed,was cleaner, the food was of value, utilities were fine, room was clean and attentive. The supply of drinking water was not explained.i found the staff controlled the supply. Power outages,was a nuisance,but was manageable.on the whole. I had a pleasant ,two weeks.

Unforgettable Resort

The hotel is well located and airy. Breakfast is very good compared to other hotels I have been in Habana Standing in the balcony one can get nice breeze from the sea as well as beautiful scenery. Three meals a day are served all buffet selections.The restaurants outside and not far from the hotel serve my favorite grilled whole fish.

Avoid!!! Dirty, not as advertised, and prostitutes

No Sunwing Rep ever on site. Staff not willing to inform you when they will be or try to contact them for you. PROSTITUTES nightly. Brought this up with hotel staff and security and they laughed at me. This hotel welcomes prostitutes into the hotel for their guests and can buy a day pass for $45. There was a pimp choking his woman on the dance floor in front of guests on New Years and the hotel staff did nothing. Unfriendly staff. WiFi is limited to 1 free hour per day, no way to contact any [... read more]one outside of hotel. No immediate help from Trip Central or Sunwing regarding all of these listed issues Garbage in public areas. It did not move from the floors or stairwells for 5 days. ONLY 1 restaurant. Advertised as 4 restaurants for food. This is a lie. They do not have any cocktails and they won’t mix you any. All they will do is rum and coke and beer. Dirty bed sheets. They smell bad and have stains all over. Dirty floors and walls in rooms. Ceilings have mould on them. Snack bar hardly ever opens. Limited to 90-120 minutes per day and it’s only ham sandwiches. NOT AS ADVERTISED!!!

Marazul spruced up.

We enjoyed this hotel again. It seems painted up, floors especially polished, elevator working every day. Rooms are small but clean and comfortable. But not many tourists. The wonderful beach across the street makes it so important for Havana. $5.00 shuttle to Central Park Havana many times daily until about 5:00 p.m.

Value for your money

Everything was an improvement compared to 3 months ago. Everything was clean. Utilities were fair.the food was better than expected.good value for the price. I would visit here again.we had good entertainment.

Value for money

Grounds and facilities were good. Staff are friendly. Room wads good all amenities working.for a low budget good. The situation of hotel to beach and bar was good an so were the beach facilities. Would've loved a live show in the dance hall.

Not recommended

I used to go to this hotel several times per year. On the negative side, there are a few things to be said. The rooms need to be updated. The A/C was leaking water. There was mold in the bathrooms. The washrooms, close to the pool, did not have toilet paper. Food was of poor quality - no variety; every day the same thing, cooked the same way, and many times not tasty. There were days when essential things were missing, (e.g. napkins). Some newer, younger servers did not seem to car [... read more]e if there were or not glasses or cutlery on the tables. It is obvious they needed training. On the positive side, must say that in general people were quite pleasant. Older, seasoned servers (in the restaurant and at the bar), reception, hotel security staff, and the people taking care of the grounds, were pleasant, courteous, very friendly. As I used to come to this place quite often, must say that I have seen an improvement, in that both elevators were working 24/7, and there were no instances of blackouts.

Sufficient if somewhat run down

This must have once been a glorious resort. However, they seem to be suffering form lack of funds post covid and the property is a bit run down. But it is clean, staff are friendly, food was good. Beach just across the road.

Beautiful Resort and beach

I was very happy with the grounds and dining service. The bar was well stocked and people wet very friendly. My only complaint is the VIP service I paid an extra 100.00 for and I did not receive and of this. No beach towel, no ocean front veiw, fridge was not stocked as stated and no Cartier service or the rum as promised when I booked it and the service e desk should have given more information as to the bar on the beach when I arrived and where to go to get a towel ect......

The Havana and ocean hotel

The feature I liked was the proximity to Old Havana and a free shuttle twice a week. Hotel is clean and friendly. Spacious patio with lots of seating. Large bright dining room. Great views and close to the beach with many lounge chairs. Rooms adequate and have big windows out to the ocean and breeze. Food delicious and plentiful. If there are blackouts( to save on limited electricity ) the elevators don't work for a two hour period. Free internet. Not a 5 star but an excellent two star hotel!

Worst hotel

Our flight delayed on 29th July 2022 because of sunwing problem, neither Sunwing nor hotel accommodate us. On top of that it's worst customer service on front desk, even food and hotel conditions very poor quality and services. I don't recommend this kind of services from both sunwing and HOTEL it's height of unhuman and nonsense.

Nice beach - the rest is not worth it.

Restaurant, bar and security staff are very pleasant, very helpful; cannot say the same about the reception staff, where some of them are very nice, helpful, while others are not. Food quality is very poor; same food every day - no variety - however, the kitchen staff are trying to do their best, with the available ingredients. There were days where in the morning there was no butter, no cheese and no ham. Very poor bread quality; could not eat it - had to be toasted. Rooms are clean, an [... read more]d staff are pleasant and helpful. However, TV reception is very poor. Despite requesting for a technician to fix it, this did not happen, for the whole length of my stay. The pool area, for my taste, is quite noisy. This is also the area where the nightly entertainment takes place; the high music volume would certainly be a major inconvenience for the those whose rooms are facing this area, for people who would like to rest. As this is not the first time I stayed in this hotel, regretfully I must say that food quality went down, despite price going up dramatically. (For one week stay I paid the same price I paid for a two week vacation, just about less than two months before.) I am disappointed. The hotel is located about 25 minutes (by taxi) to Havana. Beware of cab drivers. You can run into real scammers. They can charge anywhere from 1000 to 2500 Cuban Pesos each way. You are better off to get a shuttle bus (across the street), which would charge you $10 US per person (must pay with a non-US credit card), for a return trip to Havana. The hotel reception should be able to provide the schedule.

Brisas del Caribe, Varadero

Everything went well. The staff were attentive and friendly. I'm glad I decided to go. I would definitely go again sometime next year. Thank you for helping me with my trip, especially the information regarding the covid-19 and the documents required.

Oldie but goodie

I like Hotel Marazul/Tropicoco, I have been going every January for 5 years, my comments are based on those 5 years that I have experienced. But I think it is almost dead, the staff are still wonderful people, they do a great job looking after me. The hotel lobby is more empty than busy, it used to be a friendly busling environment but not so much now. The Animation team is all but non existent, items advertised for things to do through the day (bingo, dance lessons, etc.) did not happen, of a [... read more] 7 day week there were 2 decent shows in the evening, the other days a disc jockey just played music hoping people would come down and dance. Food, the food was normal for Cuba, I never got sick never had problems but one gets tired of the very same thing day in and day out, basically the same gruel every day, if there were more local restaurants on the street I would suggest they change to being a breakfast only place. If it were not for it's proximity to Havana I would classify it as a useless hotel, the beach is great but that is about where it ends. To make matters worse the price for Marazul/Tropicoco has gone up substantially from previous years, sorry, but Hotel Marazul/Tropicoco is not a $1,000.00 a week hotel, they advertise 3 star, to me at best is deserves only 2 stars. Further in the survey/review it asks if I would recommend the hotel there is only a yes or no choice but my choice is maybe as over the years I have enjoyed being here and if I learn that it is improved I would say yes but at this time I will mare the survey question "no" I will still investigate coming here in the future but I am now looking elsewhere for my January vacation.

Terrible Vacation, Never Again

Didn't give to us brief meeting about the hotel and services, the resort don't have porters so I had to load the luggage all the time, the Elevators Don't work, we eat the same poor meal three times a day 4 days in the road, the room was dirty and I kill my self one cockroache, the AC hole was not seal, the towels very old and with holes, the room didn't have phone and the front desk told us the problem was line broken, nobody clean the room in 4 days, one day I went to Havana and call back to t [... read more]he Hotel many times in 30 Min and nobody answer me in the Marazul resort front desk, in the restaurant buffet many plates are cold, the food heat don't work, drinks like water or Pop serving warm, just one meat and they served small portions, I had to removed my self the use plates because the are lazy to do it, the last day in this nightmare the lady in the front desk told me that she didn't have not phone line working to call anywhere, I request to speak with the Director Manager and he never ever give me his face, he always sent others, the front desk keep the money change rate fix at .69 cent canadian dollar per CUC, when the bank have .74 cents, when I complain they change to .73, the was robbing me 5 Canadian Dollar every 100 dollar I change to CUC, I have lot of pictures that prove what I said, if anybody would like to see it just email me, this Vacation time was huge NIGHTMARE

NEVER AGAIN

I stayed in this resort.for 1 week in Janurary.it was my worst stay i had in my life.The elevator was broken every other day. Food was terrible . dinner was the same reheated food we had for lunch.thr hotel was dirty and tge would never clean it. Puddles and water floods all over the resort that was never mopped.Security let some girls in to our hotel .they went to a clients room and stole phone and other western products. AND more problems i will save to tell the vacation package company to ma [... read more]ke a serious claim. IF you wanna visit havana get a casa particular instead of EVER STAYING HERE!.

No cockroaches, even they wouldn’t stay here

Well it’s very old dated and falling apart the food is bad . But there was rice and beans and chicken every meal. No spaghetti bar, no alacart restaurant. The swimming pool is brutal smells like sewage at the pool and snack bar that never had any food, the main bar or only bar in the lobby had terrible service and no mixed drinks. The front desk people were friendly. And helpful. Virtually no entertainment, mostly Cubans staying at this resort with children. fantastic beach [... read more]. Free shuttle to town, elevators worked a few days no bell hop. It was a very cheap vacation. We love Cuba would not stay at this resort again.

Location is Great!

This is not a luxury hotel! We have stayed there before and knew what to expect. It is dated and minimal but we picked it for it’s location and free trips into the city. Food could be better but omelette for breakfast is good. They do have very good coffee! In fact the best coffee! This hotel is across the road from a spectacular beach! We love to visit Havana, but also like to enjoy the beach and this hotel is good for both! If you don’t expect a lot then this hotel if fine. You can beach i [... read more]t or catch the free hotel bus to the city for the day!

Fair-ish

If you have not been cuba, it may be worthwhile going, however its not for everyone. Standards are low, given the price its expected. Food was bland and repetitive. Rooms are basic and hotel is kinda old but is near a nice beach. Transportation is not as advertised, says its free but it was a hassle and ended up paying 5cuc

Buyer beware

My husband and I stayed at the Marazul hotel in Cuba from October 4th to 11th. We bought a package with Air Canada Vacations. We had hesitated between staying at the Atlantico or the Marazul, and eventually chose the Marazul when we were informed it was now a Valentin hotel. We were greatly disappointed with this hotel. It is certainly not a 3-star and is even less worthy of the Valentin name. It is also not a hotel worthy of Air Canada Vacations. Where to begin? Here are the main problems [... read more]: - Not an adult-only hotel as advertised. There were many Cuban families staying there with children of all ages; - Buffet food almost always the same, no variety, and not served hot enough; - Only one bathroom for the lobby area and it is located in the basement, next to the pool area and it is not clean. The last day of our stay, the men's bathroom was out of order and both men and women had to share the women's bathroom which was the only one available for the whole hotel. Imagine how even dirtier it got and men doing their business could see above the stall walls into the adjacent toilet area where women had to go. Unacceptable! - Smoking is tolerated in all areas of the lobby and bars, even though there are no-smoking signs; - There is prostitution taking place in the hotel; - The roof leaks and during days of rainfall, water was coming in in many places in the lobby area; - The hotel is in great need of repairs and refurbishing. In our room, the bathroom sink faucet was coming undone, the shower stand was broken and the mattress was lumpy and needed to be replaced. And, oh, bonus: there were bed bugs and I returned home with severe bites all over my arms and on my scalp. If I had to chose again, I would stay at the Atlantico and avoid this hotel completely. On a positive note: Havana is a great city to visit.