Disappointed

This hotel did not meet our expectations. We have been at least 10 times to various RIUs in Mexico. When we first got there the porter said that the tip was not enough when we delivered our suitcases. The entertainment was not at all up to the standard of the RIUs that we have been to. We didn’t even bother to stay for them. Usually there is a Mexican Fiesta night. There was not one. There could have been more variety in the type of food. The al e carte restaurants were decent. You cann [... read more]ot walk along the beach in that area.

Riu Cancun February 2025

We went to the Riu Cancun All Inclusive Adult Only for two weeks in February 2025. We have returned rather disappointed. This is partly due to our fault of not booking something for ourselves earlier. We are two seniors who love to dance, enjoy music, swimming, walking etc. Resort: This is a large resort ( number of rooms). It is a concrete structure with not much greenery surrounding it. For some reason there is an echo in the reception area and in [... read more] the restaurants. Everything is very loud. The Resort was very clean. Staff: The staff in all sections of the Resort worked very hard to satisfy our needs. They were all kind and helpful. Entertainment: Most of the evening entertainment was geared to a younger crowd. Over two weeks we saw 4 shows that appealed to us. Almost no " English" music as played. The music in the Disco was good, but with the Fog Machine smoke and drinks spilled on the dance floor, we were unable to dance/stay. Every week there is a Pink Party, White Party and Purple Party held at the Riu Caribe. A shuttle transports you back and forth. People dress in pink, white or purple clothes. They get their faces painted. At the Caribe the party is in a shallow pool. Everyone has a drink and the music is very loud. A large bubble machine or two, squirt bubbles into the pool. There are VIP seats around this pool. Not sure who gets to use them. We were not allowed in that area. These parties did not appeal to us at all. Washrooms: There were very few washrooms. There were no washrooms near the pools or the restaurants. Beach: There was one beach that was rocky. You could not swim there. However, it was a relatively quiet and peaceful space. Did not have many chairs and even fewer umbrellas. There was another beach, but the waves were pretty rough. It either had a yellow flag or red flag. There were a limited number of chairs and a few umbrellas. We walked along the beach past the Riu Palace and a number of other resorts and came upon a beautiful beach where we could really swim. We sat under a tree, on the sand. We spent our mornings and early afternoons there. Room: Our room was large and had a spectacular view of the water. It was kept very clean. The decor was a little dated. We had asked for a King Size bed. What we got was two single beds pushed together. Lovely balcony with two chairs, a table and a clothes drying rack attached to the wall. We had to change rooms once because of the noise from the outdoor bar that woke us at 2 am. Dining: The buffet restaurant was very good. You could sit and eat in an outdoor area or inside the dining area. The Japanese A la carte restaurant was Ok. The other two were nothing special. Distance: As guests of the Riu Cancun we were allowed to visit to other Riu's. We walked to the Riu Caribe. It took us almost one hour. We were not out for a leisurely stroll. The other Riu ( Dunamar) was going to cost us USD 30 one way. We did not check this one out. There are some stores outside the Riu Cancun. Downtown Cancun was too far for us to walk.

Great time at Riu Cancun!

We stayed at Riu Cancun in January and had a lovely time! This hotel is 25 minutes drive from the airport. Upon our arrival we were greeted with a drink and the front desk staff were lovely. All food and drinks were very good. Buffet had lots of options. We never had to wait for a table and there was 6 in our group. We never felt un safe in this resort. Front desk staff let us know if we need anything that they will get it for us. "Riu Parties" were off our resort at the Riu Caribe down  [... read more]the street. There were free shuttles running every 10 minutes. Riu parties were very fun with good music and drinks included. This hotel is walking distance to local shops and bars/restaurants. We walked into town many times for food, drinks and shopping. The hotel room was very clean upon arrival. We were put on the top level, floor 15 and never had a issue with elevators. They would come within 30 seconds every time. Maid services came daily and did a great job re stocking the fridges and cleaning. The beach was slightly rocky and wavy the whole time. You are still able to swim in the ocean but waves were high. I would return to this hotel again! Great trip with friends who are looking to have fun.

Fantastic overall resort!

Great location, 20mins from airport, 15 floors, 3 mins walk to pool and beach from lobby. Very clean, well maintained, all rooms are great and all face the ocean. Every buffet and other specialty restaurants had great delicious food choices. The Beach was like powdered sugar, Crystal clear waters and no seaweed or bugs. Some cons are the beach is full sun, no shade until 3pm or so when the sun goes behind the hotel. The gym is really small and not many choices for weights, but we managed. 1 [... read more]0 mins walk to the ferry if you wish to go to Isla Mujeres, bus stops are really close and there are many markets for shopping. Lastly there is a free shuttle to another RIU 10 mins away (or walk the beach for an hour) for great parties. Loved the resort! Will definitely return with more friends.....

Almost perfect!

The RIU Cancun met all our expectations. Perfect location about 20 min from the airport. Small but pristine beach with perfect sand and water (no seaweed or rocks). Hotel atmosphere was bang on. Staff incredible and very helpful, we needed blankets and an AC fix and both were immediate. Food was so good with amazing buffet options and the drinks were perfect. Shows every night and even a shuttle to the sister RIU for parties if that’s your thing. The view from the 15th floor was breathtaking! Cl [... read more]ean, large, well stocked rooms (lots of water and drinks including booze available in each room!) Would definitely come back to this resort!

Horrible experience

Hotel was ok, had a horrible experience. Had by wife’s beach bag stolen at the pool. It was under our chair. We went to the other pool for about an hour when we came back the bag was gone. We called security and they found the bag at the beach on top of a chair. But both our IPhone 14’s gone. The hotel did nothing to help us out. So basically over $2000 gone. Thanks a lot Riu!

Amazing views, wonderful food

We really enjoyed our recent vacation at Riu Cancun, the hotel was clean , beach was beautiful , the waves are quite big not suitable to small children immediately in front of hotel , but at Riu palace next door their waterfront is a little more sheltered and calm . The staff and food were awesome, I’m sure we gained some weight. The drinks were good but maybe diluted a bit , never really got wasted . We pretty much stayed on the resort except for one day when we went for a walk and some shop [... read more]ping. But if you want to be active there is lots close by , everything from night clubs to island hoping .

Very nice resort

The RIU Cancun was a very nice hotel. It was very clean and well maintained. It is a little dated but not a problem. The food was pretty good…not outstanding but not awful by any means. There was not a designated snack shack outdoors. You could get hotdogs and burgers in the buffet during specific times. The only real complaint I have is that there is a relatively small bank of elevators for a large hotel. As with many resorts, lounge chair space around the pool was at a premium. Early bird ca [... read more]tches the worm. Good location with shopping close by. Beach was beautiful. Quiet pool area was very nice. We did not even realize there was another pool and beach area for a few days into our trip. I would recommend this hotel for a Cancún getaway if you don’t need a first class, super expensive hotel. Age group seemed to be 20 - 60’s.

Amazing resort !!!

Yes, it is an amazing resort. See the valuation below. Beach, Food, Service, Room, Poll and everything was very good. I will come back for sure. The location is perfect and the beach is amazing... It will fulfill all yours expectations.

Not a 4 Star

The hotel is definitely not a 4 Start as claimed. No room service! No coffee machines in the rooms. Food needs improvement! Different named restaurants yet have access to only one buffet! Poor management. Our door was kicked down during our stay at 3AM. We had to move to another room because the door frame was completely broken and the room door could not be shut!! We were advised by security the management would be in touch with us the next day. No concern for us at all. Very poor management!!!

Beautiful Resort

The hotel was stunning. Modern looking with beautiful grounds. Pool area was nice and clean. Restaurants were good. Buffet had an excellent variety of food. Different theme every night. Not always the same food. The waiters and bar staff were very friendly. Such hardworking people. Always making sure you were taken care of. The only negative of the rooms is that the walls are paper thin. You can hear everything and if other guests are talking or playing music at night it’s very loud. But othe [... read more]rwise a good resort.

Really great experience, first class treatment!

This hotel was splendid, with one of the best service staff and amazing restaurants throughout the resort. The guests were all very friendly and social, and the bars are designed to keep the party going and keep the resort lively! I can't wait to go back to Riu Cancun again!!

Amazing time and amazing resort!

The resort was incredible and the booking with Nephilene was so easy and she was helpful all the way leading up to our trip. We had a fantastic time and would definitely recommend this resort to other travelers.

Riu cancun

Hotel was awesome, food was great , resort people were so nice !! Great crowds sometimes for everyone! 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Resort of our dreams

This resort had it all! Pools were clean & not over crowded. 4 pools with 4 different vibes, all with an infinity edge facing the ocean. Food & drink were fantastic! Beach is picture perfect! 10/10

Riu Cancun

RIU Cancun Hotel resort is very modern,walking distance to Cancun's vibrant nightlife and shopping area. Large pool complex, Jacuzzi and spa. View are so unique calm and delicate luxury impeccable service,full of attention take my wife there anytime she'll be grateful.

Worth Considering!

The hotel public areas, grounds and food were great! Rooms were a good size with great views. The only small complaint I would have is around the quality of linens and sparse bedding. This resort also attracts a large number of young adults.

Average resort

Beach is the best part - it is spectacular. Pools were great also. Hot tub was cold, lol. Hit and miss with service. Lobby bar has the best service. Entertainment average If you like going into the city - it is a perfect location - walking to most clubs. Elevators were always malfunctioning and breaking down. We were on the 14th floor - I didn't mind too much because I like the exercise. Only liked the Italian restaurant. Japanese and Steak house - not so good. Buffet was a [... read more]verage. Been to Mexico 18 times, and there are much better resorts to choose.

Great resort - clean - nice room

Went on spring break - March 9 - 16, good options for a more upbeat environment but also areas with more relaxing pools/beach. Good food with many buffet options at all times of day. Disco was mediocre but a good place to hangout at the bar at night if you are not going into town. Wide stretch of beach with nice sand. Overall clean resort - bathrooms near the pool bar could use some additional attention.

Fantastic Vacation

The Riu Cancun is our favourite Riu property. The entire resort is spotlessly clean and modern. The grounds, plants, and beach are looked after with the utmost care and all staff go out of their way to smile and help in any way they can. The food is always fresh and there is a great variety of dishes and restaurants as well. The atmosphere is very relaxing and we felt completely comfortable and welcomed at the resort.