Barcelo Gran Faro visit

I had an excellent stay at Barcelo for 1 week. The staff all around were extremely friendly and welcoming! Luis in the VIP lounge was very helpful and accommodating when I needed to change rooms, which turned out to be a nice upgrade. The Italian and Mexican ala cart restaurants were outstanding.

Friendly resort, excellent location

Spacious, comfortable resort on a beautiful beach. 30 min walk to lovely town of San Jose. Friendly staff - great, relaxing atmosphere. Rooms are fine. Food is not excellent, but is reasonable. Would recommend for all ages.

Good hotel but where was the Premium??

We booked the most expensive room thinking we would have a nice balcony with a good sea view where we could lounge, read and tan (as we have experienced at similarly priced hotels) . Our room was the furthest from the sea with a view of the garden and pools. The balcony was small with two hardbacked dining style chairs and a small drinks table. The balcony of the floor above kept the balcony mostly in shade. We spent little time on the balcony as it was uncomfortable. We understood that there w [... read more]ere four restaurants that one could book any evening for dinner. There were only two restaurants, a sushi "restaurant" (we were advised by another guest it was poor quality and personally I rate sushi fast food not restaurant food) and the main dining room which was a very good buffet but certainly not restaurant quality. The remaining two "restaurants" located side by side were open on alternate nights and shared the same staff. Neither was great (screw top low quality wine, dishes served resembled the menu name (particularly the Italian food). We ate at the restaurants a few times but were frustrated with having to line up each afternoon to book for that evening, we were advised by reception, upon arrival, to book early as the available restaurant space ran out early. We used restaurants outside the hotel at additional cost and bother. Our room was very nice and well serviced however the air conditioning had a minimum setting of 18C, we generally sleep at a lower temperature so we had to keep the ceiling fan running and put up with the noise. The bathroom had wardrobe style doors facing onto the main room which reduced privacy and did not limit noise at all. I do not recommend spending the extra money for a premium room.

Would have to say less than 4 star

Getting towels was an issue had to go to the front desk 3 times first day 1 bath towel no hand or face next day 2 bath towels only challenge to get smaller towels wish there was more specially dinner Italian and Mexican were excellent Japanese wasn't good no hot food only sushi 1 waiter and 1 cook felt sorry for them entertainment was good resort was clean staff was friendly it was great to escape the rain in Vancouver margarine only would love butter

Heavenly Resort

The pools were fantastic and afforded a stunning view of the ocean. The grounds were well-maintained. There was an abundance of activities throughout the day such as water Zumba & exercises, Spanish classes, stretching exercises, water volleyball and bingo. The restaurants offered a wide selection of items.

Very disappointed. Not 4.5 star

Will Never return. no towels upon arrival don’t heat the pools stole money from our room accessed friends room when they thought they were out. unfriendly servers served raw chicken 2.5 star place

Beautiful clean well maintained Resort.

I loved the resort it is very clean grounds well maintained. Just lovely. The people that served us were friendly and willing to do what ever there could to make your stay pleasant. The food was wonderful all kinds of varieties at the buffets . If you wanted to you could go for a walk off the resort, and feel safe. . Out side of the resort, was so clean and the streets and gardens very well maintained . I loved it here and would recommend this resort and area to anyone .. a five sta [... read more]r I would give it. Loved it

Some disappointment

We stayed in the premium ocean front suite which was lovely. It had a nice view of the ocean and pool. We were disappointed in the lack of simple details of service delivery. Running out of alcohol and beer at the bars. Temperature of the food at the buffets Never seem hot No carafes available for room service coffee in the morning. Employees were very nice and accommodating. Premium was just ok compared to other Barcelos we have stayed at

Very nice resort

We had a very nice stay at this resort. The food and service was excellent. The evening shows were not very impressive though. The location is great. You can walk down the beach for miles and just watching the huge waves was super relaxing. Downtown is just a short walk or busride away and the artwalk on Thursday is a must.

Amazing Resort!!

Barcelo Gran Faros Los Cabos was perfect! The pool, the beach right at your doorsteps, the atmosphere, the food, the service, the people. What more can you ask for when going on vacation! When they say all inclusive they really do mean it, drinks and snacks in your mini fridge, 3 buffet meals in the day plus a snack bar! This resort by far is one of my favourites and I recommend it to anyone wanting to get away!

A 3 star hotel advertising as a 5 star!

I have never written a negative review and I am about to do so. Let me start with the positive: The staff ( with the exception of a couple at the front desk). Everyone was very welcoming, helpful and just lovely. Activities by the pool seemed entertaining. Now,, the disappointment : upon our arrival, we were told that we had to pay WiFi per each needed item ( the description of our package mentions WiFi included). Then , we had booked a superior room with Ocean view and were given a very [... read more] basic room with view on the pool ( bathroom had blood stains on the ground). After complaining about the room we were literally told “ room with ocean view meant partial view to the ocean”. I fully disagreed and the partial view also meant to bend sideways on the balcony to see a very small part on the Ocean. We were then proposed $1,000 to upgrade to front view and with one bed ( we were 2 friends traveling together ), which we declined. After many complaints and harassing their front desk ( not something I really enjoyed) for 2 days, we were finally moved to a basic room but with both a pool and ocean view. Food was mediocre with great service. This hotel needs a design revamp and can’t be considered a 5 star hotel. It is no more than a 3 stars.

Great resort with some minor issues.

At first I wasn't sure about the hotel. On arrival they didn't have my reservation and there was no water or beverages available on arrival. When our reservation was finally confirmed, our luggage was taken to a "check in" area while we awaited our room. We were never offered a place to freshen up or change from our flight. When we finally got our room, I was happy to discover that we got king bed and a view of the ocean as requested. The bed was comfortable and the fridge was well stocked. T [... read more]he room had some issues that could easily be fixed, the bathroom grout was dirty and the air conditioner was really loud. Maid service each day was good and the hotel grounds were kept really clean. The proximity to San Jose was nice and there were quite a few restaurants available within walking distance. I have to say that the food at the buffet was not very good. The service during the morning buffet was amazing and the buffet ok. The dinner service and dinner buffets were not good at all. We lost one alacarte as we were told that the seafood restaurant would be open on Tuesday and they cancelled it and it was my last night. Had I known I would have done at a different restaurant. I was disappointed that you had to pay for internet. They didn't even have a customer computer that you could use with free internet. I think the thing that made this vacation was the service in the morning, the size of the resort, how clean it was kept, although a little more maintenance should be done just to keep it fresh. The people we met were very friendly. Would I go back, yes.

Nice Place, Beach Disappointing.

The room was fine, but seems due for an upgrade. We had a Superior Ocean View Room, and were initially given two small- very hard, almost double size beds. When we requested a change, we were moved to a room with a King sized bed. The bed was still a little hard, and the pillows were well used, but the linens were clean. The pools, restaurants, and food in general, were all great. The staff was also awesome. There was no swimming in the ocean because of the very dangerous undertow. The water  [... read more]in this area is not very warm in March, and the beach was also not that great to walk on due to the slope and deeper sand than usual. We missed snorkelling, boogie boarding and swimming. Finally, there wasn't as much to do and see in this area, as we have experienced in other parts/ resorts in Mexico.

Disappointed

I booked this hotel for our honeymoon three months in advance. It was for a Supreme Ocean View King size bed. When we arrived, they had no such room. We were put into a room with 2 doubles (not even queens). The Ocean View was a Palm tree. The next day they put us in a room with a King size bed, but with the same view. The service at the buffet restaurants was poor. No one had a smile on their face. In the a-la-carte restaurants it was different. Here they smiled and were glad and rushed to help [... read more] you. I never like to complain, but it was a very disappointing stay. It was the worst on my travels. Planning another holiday, but will make sure that things are different.

Awesome Resort

The Barcelo Grand Faro Resort is an immaculate place, the grounds were manicured and everything clean. The rooms were large and in good condition. Our room had a king and double bed and was kept clean by our maid daily. We had lots of bottle water. The staff were great from the front desk to the maid and waiters in restaurants and at pool. Geremias in the Las Olas buffet was great, he provided excellent service. Jorge, waiter at pool was awesome helping us get drinks and providing information ab [... read more]out the Resort. Both of these men went above our expectations. The alacarts, Los jicama and Los gondola and Los olas all provided exceptional service and great food. The evening shows in the lobby were good but would be better if had a theatre for them. This Resort was a good size, easy to get around and close to a shopping mall, la Comer. Overall, we would recommend this Resort for a relaxing stay.

Good resort

good resort if you like small, The rooms are a little dated but clean. Grounds were spotless. They do not allow smoking on the resort which I liked how ever the designated smoking area was at the entrance to the beach and directly under the infinity pool. Every time I needed to use the restroom I had to walk through everyone's smoke, also found ourselves avoiding the infinity pool for that reason, (definitely ended up being a pool for the smokers). The food was good but found them running o [... read more]ut of hot items in the breakfast buffet. I was a little disappointed in the entertainment, most resorts offer a pre dinner piano or some other sort of music where people can dance a little and have a drink before dinner, there was no dancing that I saw the entire week and I love to dance. I really liked the location, we enjoyed walking through San Jose almost daily.

Very nice - enjoyeable

Good value! A compact resort with good facilities, service and food. Nice beach, but too bad can't swim in that windy, cool ocean (end Feb.) with strong undertow. Nice beach otherwise, although more chairs with cover recommended. Enjoyed the pool - temp was good for us and close to snacks, bar (swim up). Waiters were prompt and pleasant.We enjoyed the Michael Jackson show, but the rest of the entertainment wasn't very good. The a la carte restaurants were limited to two as we aren't in to sushi. [... read more] We would have enjoyed a better selection of wines. Altogether a nice resort in a town where we could wander downtown and feel safe.There was a good choice of excursions and much enjoyed the whale watching and town tour.We would recommend this resort to friends.

A relaxing, peaceful week in the sun

My friend and I Had the holiday we were looking for. The rooms were clean and very quite. The beds were comfortable, with 4 lovely pillows. We slept great. The food was good. The staff were pleasant. The grabbing of the best spots with umbrellas at 5 in the morning, for the whole day is a liitle annoying. Everyone is in on the game. Other than that, we had a great stay.

Barcelo Resort

Our stay at the Barcelo Resort was lovely. The hotel itself is a little old,but the cleanliness of the rooms and upkeep of the grounds was amazing. The staff was fabulous and could not do enough for you. Everyone was charming.

Average

We found that this resort is just an average resort. Clean, but very dated. Staff was friendly enough and tended to our needs. Bed was horrible, sloped with springs poking you. Any issues we had upon arrival were tended to in a timely manner. Food was good, with a lot variety. Snack bar was in need of quality control. We had chicken wings with feathers still on them. Was going to send picture but not sure where to post it. In general it was at best okay!