Had what we wanted

The main needs of this vacation were beach, sand, pool, drinks, food. This fit the bill as the cheapest, direct flight for both my wife and I from BC and my brother and his wife from SK. A RIU this resort is NOT but we knew that going in. We knew the food would not be great, it isn't in the buffet. It's adequate for one visit maybe two but after that too limited and too repetitive. We chose instead to visit one of the smaller restaurants and either the Luna, Pacific Tower or Star Palace from br [... read more]eakfasts and select one of the dinner options each evening. Through that dining experience which was good we met Ramon. What an exceptionally pleasant, knowledgeable, hardworking and catering man. We asked to use the one dining room that was closed to play cards in. It was hard to find a quiet place to get away for that kind of activity. He said absolutely and turned the lights on for us and even asked us what we would like to drink. He even made the drinks, which were all exceptional, himself. Each evening then we asked for dinner that would take us to Ramon. He gave us special treatment and made us very welcome each evening for dinner and our card games. He served us drinks through the evening even while he was managing the dinners. The last evening he made me a dirty martini that was very excellent. Four olives!! If we were to decide to go here again we would choose the Luna Palace to stay in as it is a bit more laid back, nice pool and quieter. Not fault of the hotel but bands play on the beach and are extremely loud. The hotel was also fully booked with local families and associations or teams so very busy. We never were able to use the main pool but the Pacific pool was a good alternative and we stayed on the beach under a Palapa.

Oceano Palace

Just returned from 14 days at Oceano Palace in Mazalan,Mexico plus one night at Valagio due to flight cancellations .Oceano Palace is an extremely clean place with excellent food in our opinion,friendly and very competent staff with many beautiful ,professionally decorated Christmas trees!It is very noisy during the day and well into the late evening!However,we were allowed to eat breakfast and use facilities at nearby LUNA PALACE which is quiet,also has excellent food with a huge ,beautiful and [... read more] clean pool.We spent every day there!I would not recommend Oceano Palace hotel ONLY because of the loud ,loud,loud music!WestJet handled our flight cancellations well .We flew to freezing Calgary the next day.

Great location and decent service

This is not a really quiet hotel but gives a great Mexico experience - many Mexican family guests so you will hear mostly Spanish. However fairly quiet after 5:00 PM so that's what counts. Appears to be striving to maintain and update rooms regularly. Staff are very accommodating to requests as room service sometimes varies. Enjoyed the gym. Great location on the beach and close to many good restaurants.

Nice Resort

The hotel is clean, the staffs are friendly but the food is really not good. We were very disappointed about it and we end up eating out. and the bar in the hotel close early at 10pm and they don't even have a nightly shows. Our hotel room doesn't even have a hair dryer and a fridge :( and they don't room service