Low Budget resort

Hotel very dated. The oldest of the Krystal’s Not a lot of greenery etc. we had superior ocean view. The view was breathtaking!! Very large delightful beach No fridge in room. Could not close bathroom door as frame was falling off. But shower was new and great. 1a la carte. Asian.reservations required. It was good. Italian à la carte you didn’t have to have reservations. Very nice. Buffett was good excluding the meat. We were told this is where other Mexicans like to vacation. We loved our [... read more] time in puerto Vallarta. Considered the hotel an adventure with open mindedness. The staff were so friendly and kind. It made our stay much better

Low Budget resort

Hotel very dated. The oldest of the Krystal’s Not a lot of greenery etc. we had superior ocean view. The view was breathtaking!! Very large delightful beach No fridge in room. Could not close bathroom door as frame was falling off. But shower was new and great. 1a la carte. Asian.reservations required. It was good. Italian à la carte you didn’t have to have reservations. Very nice. Buffett was good excluding the meat. We were told this is where other Mexicans like to vacation. We loved our [... read more] time in puerto Vallarta. Considered the hotel an adventure with open mindedness. The staff were so friendly and kind. It made our stay much better

Very basic Resort!

The Krystal Puerto Vallarta is a basic 2 or 3 star Resort. Was very outdated, over run by Raccoons at night that can be seen climbing on the closed buffet tables. The daily bland buffet that never changed got very tiring after the 3rd day. The so- called Adult Pool was never cleaned and had slimy tiles with sand on the bottom. The Beach bar (one was completely closed) the other would open randomly. Alcohol section was the lowest rail possible. The rooms were clean and okay once they figured out  [... read more]how to program my our room keys and get the safe working. Staff were not very helpful and at time a bit rude. No nightly entertainment and there was nothing to do to keep you entertained on the resort. Thankfully this resort was conveniently located on a strip where there were other restaurants and lounges and malls/ stores within walking distance to attend to keep us busy. Not worth the 5K we spent for a 7 day stay.

Cute, friendly hotel in the perfect location - also great for people with food allergies/sensitivities!

My partner and I recently stayed at the Krystal Vallarta during our first trip to Mexico. The hotel is in an excellent location, being right on the water and fairly close to downtown and the Zona Romantica. The room we had (in the tower) was far nicer than I would have expected for the price we paid - it was very modern, clean, and had a spectacular view of the grounds and ocean! It actually took my breath away when we first walked in. The bathroom had a beautifully tiled walk in shower and the  [... read more]bed was comfortable. The sound proofing in the rooms is a bit lacking as others have noted, but was not really an issue - the quality of the room otherwise definitely made up for that. Just bring ear plugs if you are a light sleeper. The hotel grounds are cute and well taken care of, and the staff were super friendly. The pools were lovely and the beachside drinks were better than other places I have visited, and everything was made with care. It was busy at the main pool and hard to get a chair, but there were spaces at the second pool where it was much quieter overall. This did not bother us much at all anyway as we spent so much time in the city! There is a bus stop right outside the Krystal with city buses going by almost constantly, and for 10 pesos you can easily get downtown once you figure out which buses to flag down lol. It is about a 15-20 minute ride (very approximate, it's hard to keep of track of time when there's so much to see!) and is definitely worth the adventure. The Krystal is in such an excellent location because of this, I would stay there again for that aspect alone. In terms of food, I personally thought the food was excellent. We ate most of our meals in the main dining room when we were on the resort; there is another dining area closer to the beach however we did not eat there much as the hours were a little sporadic. That would be the only "complaint" I would have about the food, but again, if you can go with the flow it's not really an issue as the main dining room was beautiful. There was a great selection of what I came to learn is quite traditional Mexican food (eg. Chillaquiles for breakfast, which are my new love in life), various meat and vegetable and bean dishes, fresh juices, soups, etc. To be fair this was my first time in Mexico so my ability to compare food with other places is a bit limited, however I am a bit of foodie in general and thought it was all delicious! Every dish was full of flavour and not too spicy, and for those who love spicy food like myself there was always a variety of extra "sauce piquantes" to add on. There was also a selection of more western cuisine (e.g. an omelet station in the morning, french toast/pancakes, cereal, pasta dishes) at every meal. I did not eat much of this myself but my boyfriend did and thought it was very good. I have read a few comments from people about the food and I am not sure if they stayed at the Vallarta on a bad week, or perhaps were expected more of a western/European menu. For myself, I loved that there was such a focus on food traditional to the area given that we were in Mexico for a reason, and not back home in Canada. I hope that the Krystal Vallarta continues provide such a regional cuisine as it really did add to our stay and overall cultural experience. The other aspect of the food that I genuinely appreciated is how responsive the staff were to my questions about ingredients, as I have several severe food allergies. Knowing this might be an issue (given one of my allergies is shellfish, sadly!) I wrote out a list of allergens in Spanish, using Google Translate, and showed it to a front desk agent at the hotel. He read it and said the translations made sense, and told me to show it to the people in the restaurants. I talked to the dining room staff several times and asked them about ingredients and showed them my list, and they went through each dish with me, and if they were not sure went and brought one of the cooks out even when it was very busy. I honestly don't think I've had that level of assistance anywhere before, and it really was a huge relief! Overall, my partner and I really enjoyed our stay at the Krystal Vallarta and would absolutely stay there again. While some of the hotel staff we had interactions with did not speak much English they were very helpful and friendly, and we are able to make it work with even our limited Spanish and the occasional help of Google Translate. I think we did get a very good deal when we booked our all-inclusive packages, and for us the value was definitely there in terms of price/cost and the quality of our stay. It is a cute, comfortable hotel that is very welcoming and family oriented. That was perfect for us, and with the price we paid we did not feel compelled to stay at the resort all day to "get our monies worth", so to say, which allowed us to get out and explore the rest of the city and surrounding area, which is amazing! The Krystal was a great "landing place" in this sense, especially for travelers new to the city and to Mexico in general. I was sad to leave and we are already looking forward to our next trip!

Mixed report

Our stay had some positives, the grounds were well kept, most of the staff was very helpful, despite the few that spoke very little English. The poolside activities were nice - yoga on the beach was great. The two bars that served did well to keep up with the hotel demands, but left one waiting 10 Deep in line often with one bar tender. I did experience some concerns: the back of our curtains in our room were covered in mould - leaving the room with a strong smell of mould. I came home wit [... read more]h a deep chest infection, I am certain is related to the mould exposure. The view from our room was quoted as “garden”, and it was overlooking the pavement area where from the height we could see the broken buildings, piles of garbage, and I watched one janitor duck behind the fake wall for a pee, then carry on with cleaning (without a hand wash ). My first breakfast I bit into a piece of toast that was mouldy. I did find selections that I could eat, but it was not what I expected for Mexican all inclusive (no shrimp - on any menu). The two sit down dining options were the highlight of the menus offered. Despite the difficulty to get signed up between 9-10 am at the lobby with long lines for that too. The elevator as well had constant long lines and you could add 20 min to your time to get to the room or out of the room. All in all, it is what we could afford and we know for next time to save up for a 5 star location. I would be worth it.

Nice Resort

Had a great time. Staff is wonderful. Hotel is clean but only draw back is there are not enough lounge chairs around pool and beach area. Close to The Malacon we walked it took about 40 minutes but you can take a bus or cub for minimal amount. Very close to the airport

Nice resort

The grounds were beautiful, the rooms were clean. The buffets were adequate but the Italian restaurant was amazing and the French restaurant was phenomenal. The Asian restaurant was not worth going to. My biggest complaint about the food is that it was never hot, everything was barely warm. The staff was friendly but didn’t really give you any information about the resort. We learned more from the other guests. They did not have much for entertainment. We were in bed early every night  [... read more]as there was nothing to do after dinner. This resort is in a good area, close to shopping and only a short bus ride to the Malacon. If you are looking for a truly Mexican family friendly resort and aren’t looking to party late into the evening then this is a resort for you. For the price this is good resort.

A solid 3.5-4 star

Rooms and common areas very clean and mostly well groomed grounds. Ala carte restaurants fantastic. Staff wonderful. Would have liked to see coffee pots and supplies in room. Entertainment totally lacking. I think employees should monitor people staking out chairs for the whole day without spending any time at all in the chairs/ lounges - very difficult to find a place to sit and lounge. Why does the resort take bands off at 11 when our shuttle doesn’t pick us up until 3 pm- that means n [... read more]o lunch prior to leaving.

Average resort

This resort has clean grounds and some nice ocean view rooms but lacks and kind of atmosphere. Not enough spots to get drinks throughout the day led to lineups. Hard to get a beach towel on some days. If you would like a quiet, mellow get away this place could work. Anything beyond that don't bother.

Good hotel

Food and most of services were good, beaches bars and pools are okay . Breakfast , Lunch and Dinner had many options and specially all service staff was excellent. Locations is very convenient and near to all needs.

3 Star at best

Not everything was bad, however, I don’t feel it should be marketed as a 4 star. Upon arrival (noon) our rooms were not ready, the kindly stored our luggage and provided us with wrist bands. Our rooms became ready around 3pm. Our room was in tower 2, ocean view room. The room is gorgeous and very clean. There is no face clothes provided and only two towels and one hand towel. The issues I found in the room was the walls were very thin, meaning you could hear eeeeeverything, even talking i [... read more]n the next room. Also, the hotel could benefit greatly from putting protectors on the bottom of the chairs to eliminate the constant chair dragging echoing. The resort was very beautiful and well maintained. The pool was freeeezing, there were many common complaints about the pool temperature and lack of space around the main pool. There is only one pool bar so of course you want to be close. The food... WORST part of the trip. It was mostly mushy items. The two buffets were exactly the same as one another. Very bland, tasteless and lacked options. My husband is far from picky and he had a tough time. Only two of the four a’carte restaurants were open. They were Japanese and Italian. Japanese was good but not authentic in its dishes- didn’t have sake or wasabi. The Italian was basically dishes form the buffet better plated with melted cheese ontop. Then the snack bar during the day consisted of hot dogs, hamburgers, squid, fruit, tortilla chips and burritos. By burritos I mean slices of hot dogs wrapped with cheese like a burrito. Although having American type food would of been a nice treat- it sat out all day in buffet trays under a hut, wasn’t made fresh to order. Also you had to shoe off the birds as they fed from there too. The entertainment was ok, their own staff did a water show on the Monday which was really good but the music on Wednesday and Thursday was terrible. The staff are all amazing and friendly!

Wonderful place and staff

The rooms here were very clean and comfortable and I loved my ocean view. The staff were amazing; always friendly and competent and helpful. I loved the oceanfront dining room especially for breakfast.

Friendly Welcoming Resort

1st visit to Krystal Vallarta, Simply loved it ,Spectacular Ocean view unit was waiting when we arrived, Friendly helpful staff from front desk to Filiberto & Son at the Pool bar. Smiles everywhere. Location & Value hard to beat ,Will return again & highly recommend,

Great beach. Ocean view 👌

Stayed on the 8th floor of new building. Ocean view was amazing! Saw 2 humpbacks from the balcony. The view was a great mix of the ocean/beach, mountains and city. The food was okay. Bed was comfy, room was new and clean. Id go back.

Great Resort!

The grounds are fabulous, hard-working staff keeps it that way. We found the staff very obliging and friendly. The food was good, lots of variety, loved morning omelettes cooked fresh on the grill. I particularly liked our accommodation in Bldg #9, right on the ocean! Looking out at the beach from the patio, seeing the parachutes landing on the sand, watching all the boats coming and going, the lighted boat shooting fireworks nightly, was a wonderful routine. The only thing that wasn’t po [... read more]sitive was that they cancelled some of their activities, like water aerobics and beach volleyball. They did have good entertainment, but they didn’t list them on the activity board.

Nice Place to stay o e week

Nice , quiet ,relax ,down town Vallarta a few minutes away, good service, house keeping ok, restaurant hours ok Evening Intertainement could be improved,——————————————————————————————————————————————————————————-///-/

Nice Place to stay o e week

Nice , quiet ,relax ,down town Vallarta a few minutes away, good service, house keeping ok, restaurant hours ok Evening Intertainement could be improved,——————————————————————————————————————————————————————————-///-/

Krystal Vallarta - Nice beach and nice staff

The grounds were always very well kept and very clean. We enjoyed walking on the different paths leading to the beach and the beach restaurant. The beach is quite big so nere is no crowding. The staff is very nice, very attentive to our needs and always ready to please their customers. The rooms in the Hotel Tower2 are very modern and the ocean view was quite a sight. Overall, we had a very nice stay at this hotel.

GREAT VACATION!

The hotel is in an excellent location. We were able to walk to the Malecon, Walmart - should you want anything for your room - altho we had everything you could think of on site. The staff was great and very friendly. Buffet had lots of options and the staff was always willing to make anything you didn't see. (like bacon wasn't always out at breakfast but they would bring it to you if you asked) Always lots of fresh fruit and salad items. We ended up in a main floor suite facing the ocean. It  [... read more]was wonderful to hear the sound of the waves. And the entertainment in the evening was great -- 4/5 times we went. All in all...THUMBS UP!!!

Awful resort

This hotel is rated 4 stars but in reality it deserves 2! Buffet is disgusting, we saw a guy fill a juice cooler from a paint bucket. Food was horrendous as well! We had to eat out everyday. The staff is VERY unfriendly & the cleaning service is horrible. They close and open the bar as they choose. They have 2 restaurants that are reservation only and when I tried to make a reservation for one of them the whole week she told me “it’s fully booked for your whole stay, bye now”. The hotel is [... read more] scattered everywhere and is very inconvenient. Save your money and go elsewhere!