Amazing Resort

This hotel is very clean, staff very friendly, they are always going above and beyond Food is very good all restaurants try to meet all requests We have visited at least 16times various RIU it would be nice if they changed the menus We have gotten to know many staff personally and they are tge best

Amazing resort

Just came back from an incredible vacation! Beach was beautiful, food great and the staff was so friendly. I want to thank Isai at the breakfast/lunch buffet for his incredible service. He remembered exactly what we drank , gave us a friendly fist pump as we entered and made us feel so welcomed! A real asset to the hotel !

Riu Palace Las Americas

The grounds are so well kept- absolutely beautiful. Staff are all so accommodating-they treat us great especially Juan who knew exactly what drinks we liked-Ernesto,Santi and Abu at the bars a special thankyou. A little disappointed in rooms stocking of towels and toilet paper otherwise rooms very clean. We love this hotel and will return in 2026.

Incredible resort

My husband and I have been staying at the Riu Palace Las Américas for the past five years, and each visit feels even better than the last. It has truly become our home away from home. The welcoming staff, delicious food, and stunning views are just some of the many reasons we keep returning. Along the way, we’ve met wonderful guests from around the world and built lasting friendships.

Best Service I Ever Had: but won't return

We had a really nice week at this resort. Service and Food was 10/10. The resort is extremely well-staffed and very very clean!!!!! Our housekeeping service was exceptional as well. Why I won't go back: 1) Concrete-Jungle. Just not my cup of tea. Missed all of the beautiful vegetation and local critters that you see in places like the Dominican. 2) Insufficient Air Conditioning: We literally slept in wet/damp sheets and wet pillows for the week. I cannot do this again.

Wonderful Trip!

Travelled to RIU Las Americas with friends and was VERY impressed! From the food to the pools....service to the beach...everything was terrific. People were wonderful and every detail was paid attention to. Highly recommend!

RPLA is memorable

Great bougie resort which I would highly recommend. The RPLA does not disappoint! They have many fun daily activities & nightly shows & themed nights at the RIU Caribe with complimentary free shuttle . Also the RIU Cancun is 3 minute walk. Everything is close by including shops, spa's & and other RIU hotels to visit etc. Cuisine was great!

Las Americas-Great Place!

This is the first time we stayed here and it was a fantastic stay with beautiful rooms and fantastic food. The hotel is an impressive building itself. Snorkelling was also great on the beach with a lot to see. Thank you RIU

Absolutely Amazing we will be back

Just got back and here is my review, remember this is just my review so please don't come after me Airport on the Sunday insane !! 3 hours ugh I'll remember not to fly on a Sunday We got a private shuttle to pick us ( best thing ever ) didn't have to wait for others to get on the shuttle bus within 25 min was at the hotel check was a breeze Our room exactly what we expected super clean decor got me the Mexican / Spain vibe our view was nice Beach the sand was absolutely amazing felt li [... read more]ke melted butter The " quieter pool " beautiful and definitely quieter ? The other pool with all the fun activities we loved Great music outdoor entertainment, only thing we weren't too impressed was bingo !! Why ? Totally killing the vibe my suggestion maybe take the bingo to the other pool or if they really must play bingo keep it at 1 game only The pool staff were always there never felt we had to find a server The restaurants we thought the steak restaurant way over rated ( Again our opinion don't come after me ) Not the best steak hospitality at the restaurants extremely amazing Our favourite restaurant was the Italian and ?Mexican Breakfast and lunch great buffet tons of variety The drinks I found they totally tasted off not sure why so I stuck to beer at the pool Wine at dinner ( wine perfecto ) Nighttime entertainment at the hotel great not cheesy at all very professional Wish the bars at the hotel would stay open later closed too early The beautiful inside bar in the hotel the decor was breathtaking Unfortunately couldn't sit for too long as the smell of dampness was too much for me Speaking of dampness my room didn't need " Damp rid " went next door to the white party ! Glad I got to experience it for 1 hour more for a 20 year olds but still glad we experienced it We found even the guests were all friendly everyone approachable Check out a breeze and again got a private shuttle to pick us up at the hotel Rating 8 / 10 We are DEFINITELY !! Coming back Would love to see dancing for the guests at the bar Less bingo at the pool Maybe changing the menu at the restaurants Excuse me while I book our next trip back ??

Fantastic!

I loved everything! The place was amazing. Their goal was to make sure you were happy and well taken care of. The staff really worked hard to keep it clean day and night. There was so much selection of food and something for everyone. I tried all the restaurants and liked the Italian and the buffet the most. Beach and pools were great and easily accessible. Beach service like getting you an umbrella, finding you a spot and bringing you drinks made it relaxing. I liked watching the games the [... read more]y played at the party pool while I was having lunch. The other entertainment was varied and fun! I went to one of the Riu Caribe parties and it was incredible. I've never been to one like this. Everyone there having such a good time! Riu hotels are incredible. Thank you so much. I'm home now and not the same. I wake up in the morning looking for the buffet table!

Amazing Resort

Overall the resort was awesome, close to many of the excursions, a very safe area to walk around not that we needed to leave the resort with multiple spots to eat and a day full of so many games and entertaining shows. Rigo at the restaurants went above and beyond to make our experience fantastic and very memorable.

Best Resort!

We had access to 4 different Riu resorts, the rooms were modern with excellent cooling and no humidity in the rooms. The hotel was spit clean. The beach was beautiful, private with nice sand and no weeds. Food was amazing and beverages were all high quality. The parties were incredible. All hotel staff were very friendly. I cannot name everyone who was helpful to us; but one person I name; big thanks to Carla who made our holiday more entertaining and pleasant. I have been several times to Ca [... read more]ncun; this was the best holiday. I will come back to this resort.

We love this hotel!!

Riu Las Palace Americas is a very clean hotel. The staff are extremely hardworking, professional , friendly and appreciative. The housekeepers are always keeping your room filled with towels and toilet paper. The receptionists are soo welcoming and professional. The waiters are extremely hardworking , appreciative. Thomas, Saulos , Jesus and Edrin , Abu and William(beach bartender), Jorge( beach / umbrella helper) are efficient , warm and accommodating. I luv coming back to this resort (3rd time [... read more])because staff are exceptional and service is so great.Food is plenty and soo many variety. The entertainment staff try their best but are ok. However,the beach is small and I felt like sardines cramped on the beach this time round. The only negative comment I have is that this is an Adults only hotel which we pay extra for so I can get away from my children. I understand that the beach is open to the public , however, during my stay a saw many families with kids that did not belong to our resort and locals playing on our side of the beach BUT also using the beach lounges. It’s bad enough that the beach is small( the right side of beach facing the ocean), but now it’s taken up by locals with their kids or families in other resorts and their kids.There was no security around monitoring the beach to make sure that non Riu members were not accessing the beach lounge with their children. This hotel is close enough to walk to the shopping malls,bars, clubs , restaurants and grocery shopping. And it’s very easy and safe to take the bus. We love coming back to Mexico / Cancun because we feel very safe and the Mexican people are so friendly , appreciative and warm. Thks Riu For making our stay pleasurable !

Meh

It was okay, but we didn’t love it. The good: clean, no bugs, good beach (no seaweed), responsive front desk, nice balcony and view, spacious room, good Wi-Fi. The bad: THE SMELL in the rooms - mildew. Still in our clothes. So gross. The food - so bad. I dreaded going to eat, and I’m not normally that fussy about food. My sister got sick from the shrimp. Service was spotty, entertainment seemed unorganized, and the language barrier with even the front line service staff was at times problema [... read more]tic. Would not stay here again.

Amazing Resort!!!

Everything about this resort was perfect. The staff were super friendly, helpful, kind and they put in soooo much effort and hardwork to make people's stay magical, and magical it was. The rooms are squeaky clean at all times. The food was absolutely delicious, the layout of the resort was absolutely perfect. Pools anywhere you look, the beach is just a few steps from the lobby. The nice thing about this resort is during the day time, it had a specific flavor with everyone in bathing suits while [... read more] at night time, a completely different flavor with everyone dressed so nice for dinners and every single night there was a show that was setup by the staff for entertainment. So much hard work was put into these shows and I thank them all for it. Finally and most importantly, I would like to thank Eliana Antoun for recommending this resort. Thank you Eliana for all your help, patience and efforts. I am already looking forward to the next trip :)

Beautiful resort

The hotel, food and staff were all wonderful. Only thing I would improve on is to add a couple of bathrooms by the pools and the ocean. One set of bathrooms in the resort is not enough. I'm sure people were using the pools or the ocean instead. Everyone observed the wearing of the masks in the resort so we felt safe and did not fear catching the COVID. Most people we spoke with had received their vaccinations and were tested negative before their flights to Mexico. The nightlife in Cancun was so [... read more] much fun. A visit to the Coco Bongo is a must ! It was unfortunate that the flights from North Bay and Sudbury were all cancelled. As a result we had to drive to Toronto and change our flight. Overall a great place to enjoy Mexico.

Excellent customer service

This is our second stay at this resort, the first in normal times and the second recently. The staff go above and beyond with customer service, so staying here was an absolute pleasure once again! Thank you so much Riu Las Americas!

Great Resort!

Beautiful resort, grounds were great, food was excellent, big beautiful lobby, very clean all over, the only critic I have it was not a quiet group of people at the swim up bar, very loud and I prefer to be more on the quiet relax time.

Excellent Resort

I had a fabulous time the hotel was clean and beautiful the food was delightful both in the restaurants and The Buffet I would stay there again I enjoyed it very much I would recommend this place to my friends and family. I would return there again. Each of the individual restaurants have a different flavourAm I enjoyable to go to the service was great I enjoyed myself immensely

Awesome trip!

We recently stayed at this amazing hotel for a 4 day getaway. The staff, the food, the weather, the hotel! Everything was perfect! One of our best trips yet! We have been to a lot of resorts in Mexico and I think this is one of the best trips we have had! We will definitely be returning!