Excellent experience

From the staff, to the food and the resort itself we had an excellent time! Would go back for sure!! Staff was excellent, food selection was top tier and offered a great vacation spot! Beaches were clean!

Real nice place

spent week in april at this resort, place was very clean ,staff continuously cleaning, pool awesome , food was good and there was lots of it , drinks very good and just about anything you can imagine , staff very helpful and friendly. The only downside for me ,being a smoker, was just one smoking area on entire resort . But overall would highly recommend this resort . Neil

Great vacation

Nice hotel Clean hotel . Room was very clean food was ok beach you could not walk or swim due to coral and rocks Drink selection could be better Great staff very helpful I have been three times I will not be back due to the poor upkeep of hotel . Very dated

Great vacation after 25 years hesitation

Beautiful and pricey suite , beautiful ocean front and jacuzzi , food was very good in the buffet , super in the Italian restaurant , and mild in the Mexican. We had more variety of enchiladas, tamales, tostadas Etc in Dallas million years ago. Good entertainment and Memorable vacation overall. All employees in hotel and airline and transportation were good, the worst I hate to say we encountered in Toronto airport, lack of wheel chairs and employees , disorganization, and ill resource distri [... read more]bution and system inability facing waiting lists of needy people ?? I snatched a Brocken Wheel chair ,rushed to the gate and we made it in time ! Otherwise a great vacation

Beautiful resort

This was a beautiful resort and the food was amazing. The rooms were fairly clean but think the cleaners rush way too quickly. We were there for 14 days and never used the hot tub outside on our balcony until day 8 or 9. We had to ask the cleaning staff to remove the leaves and the dirt and clean the table on the patio. The air conditioner shut down on us one night, (waited for someone to show up but no one did). It broke down on us 3 times at night and so we were nervous to adjust the tempera [... read more]ture. The water station for filling up our water was broken mid way through our trip. I asked for more water one day and they said they’d bring me some but none. We loved the ocean view but found we were hardly in the room long enough to enjoy it. We had three hot tubs with our grandson and he loved it. I don’t know what prices are for a room that doesn’t have a patio but our room was extremely expensive for not using it for much but sleeping and no air conditioning those nights.

Loved it !

We visited this resort last week and just returned two days ago. Absolutely enjoyed out stay. Traveled with a group of 6 adults and 6 kids and had a blast! Food at the buffet and Japanese restaurants were the best. Italian was disappointing but the manager was very apologetic. Service all around and staff are excellent. Housekeeping always did an amazing job. One elevator was occasionally out of service but fixed promptly so that was good. Ian was so friendly and helpful. We also loved chef Mari [... read more]sol. Great pools and the beach is fantastic. Entertainment could have been better though. Other than that , had a fantastic stay and would highly recommend !

Iberostar meh

I think the resort is OK. not amazing, but also not horrible. The elevators are ALWAYS broken so if you have strollers expect to wait a long time. The service was also not great, they are short staffed and some of the staff were very rude. The rooms are a little outdated, but very clean. They DONT have any COVID protocols AT ALL. So if you are very cautious about this, this is probably not the resort for you. make sure you triple check your restaurant reservations as they will make a mistake an [... read more]d your reservation won’t be saved. The fridge in the room is never really stocked up, and there is no snacks in there. Our card key to get in the room kept getting disactivated and we couldn’t get in the room so we had to go down to reception several times. Our friends front door handle broke, and their balcony door also went off the hinges. I think for the amount of money we spent, we could have gone somewhere else.

Amazing Resort

I had an amazing time at Iberostar Selection, i went as a group and with my family. My kids loved it. The waterpark for the kids was nice also. The pools especially the infinity pool was nice. The beach was clean, no seaweed. And the food was great, ate at various restaurants during my stay and mostly at the buffet. The buffet had great options and the chefs were accommodating to request. My only complaint will be the toilet of the non renovated part of the hotel which is where i stayed. Asides  [... read more]that everything else was amazing. And the view from my room was breathtaking.

Super resort!

The resort was beautiful - well maintained, clean, and attentive to ensuring patrons felt safe with regard to Covid. Staff were helpful and friendly and at the ready to make our stay the best. The beach was expansive (especially when compared to neighbouring resorts and their beachfronts). The pools and deck spaces accommodated everyone safely with needed social distancing as well. We enjoyed every moment of our stay!

Amazing Resort!!

Very nice resort, food was amazing quality and variety. Pools clean and spacious, great drinks and the best beach i’ve ever seen! Clean sand and long beach to walk with no seaweed. Loved every minute and would definitely return!

Beautiful resort

The staff is helpful and friendly with the entertainment crew also being fun and energetic. The food at the buffet, Steak Restaurant, Japanese, Mexican and American Bistro is all excellent. The pools are beautiful - especially the main infinity pool overlooking the beach. The rooms are fine with very comfortable beds and pillows.

Nice resort but rooms need to be upgraded

Hotel was nice, service was good but the rooms especially bathrooms were in terrible shape. Beach was great. Restaurants were great and the staff was very good. Lobby bar and service was the best. It was very noisy at some nights.

5 star

The resort is spotless the food is excellent and the staff are helpful and friendly. The beach is well kept. Highly recommend this hotel. The hotel is about a 10 minute cab ride to downtown Cancún and ideally situated

Lovely resort

Loved the resort!!perfect for family! We went to celebrate my husbands birthday we Got upgraded to a suite from a normal room! The day of his birthday they brought basket of fruit and chocolate for him in the room which I thought was very thoughtful of them.

Not Honest Staff!!!

I book a package via a travel agency. When I arrived at the hotel, I was told no reservation have been made!! After 3 hours arguing with the staff and calling to travel agency from Cancun to Canada, I told the hotel manager that I would like to get a room in my own cost. However, she told me that all the room were sold out. You can imagine how much stress i was suffering!!! After 3 hours, I got an answer from travel agency that the room was booked three days prior of checking and I mentioned  [... read more]to the hotel manager as well. Finally, I had no choice than to call the POLICE!!! As soon as they find out that I wanted to call to the police, the hotel manager offered me to hold the cost of the room on my credit card!!! I was so shocked because she told me that all the room were sold out, so how come she finds a room after I attempt to call the police!!! Moreover, in my reservation, I had an ocean (sea) view but she gave me a side view !!! The hotel and resort are nice and clean but the management is horrible!!! Moreover, the food in lunch every day the same and you have to select the same food every lunch at the buffet.

Beautiful resort offering great service

The Iberostar Cancun is a beautiful hotel. Great pool and loads of palapas on the beach to provide shade for those who want it. As a golfer, I love that the hotel has a challenging course on site. The service was second to none. I am a repeat customer. My husband and I have stayed there several times and I have to say that the food quality is not what it once was. It's very quiet at night with the only entertainment being the main show, so if you love to party, this hotel is not for yo [... read more]u. Even so, I would return to this property again for the golf, the pool area and the staff who made our stay another one to remember.

Fantastic resort

I just got back from a vacation at the ibarostar Cancun.. we were upgraded to the prestige club at check in, the resort was amazing! Great food, well kept grounds, lots of daily entertainment and beautiful decor. What was even better was the staff, who went above and beyond! One of the best well rounded all inclusive resorts I’ve stayed at!! I will definitely be going back and would recommend it to everyone!

Amazing resort

I've recently returned from Iberostar Prestige Cancun (room 4511). This was my 8th time to Cancun and by far my favourite hotel. Check-in was a breeze - Ana was extremely friendly and welcoming. Great way to start our trip. We stayed on the prestige side and it was absolutely stunning. We had an ocean front jr suite – brand new room with nice size balcony including a jacuzzi. The maid service was great. There was a button to push beside the door to let them know when you were ready for serv [... read more]ice. The mini fridge and towels were always stocked with beer, pop, juice and water. The beds were actually very comfortable. The room had Bluetooth surround sound so super easy to play music from my phone. Oh and robes in the closet!!! Loved that especially after a day at the pool. The pools were clean, great views of the beach and nice temperature. Always a chair/sunbed available in the sun or shade. Javier by the pool was fantastic - so friendly, chatty and welcoming everyday. The pool waitress service around the pool was great. We never had to wait long for a server to bring us a drink. Alcohol was top-shelf - grey goose was my vodka choice. On the prestige side you don't need a towel card - you just walk-up and pick up as many towels as you like. And at the end of the day they take the towels away for you. We enjoyed that they had nice pool lounge music - with no one yelling on a microphone. It almost had a Thompson hotel Beverly Hills rooftop feel. They also had floating yoga in the pool which was allot of fun. The beach is gorgeous, well kept and free of seaweed. I'm not a foodie but the food on the prestige side was delicious. The breakfast restaurant had a great view of the pool/beach with a full breakfast even caviar. At lunch they had great bbq selections with grilled lobster tails. YUM. If you want to stay in the sun they can bring you a menu and order lunch or snacks right to your pool chair. The Japanese restaurant was also very good. We emailed ahead of time to book a reservation. We only went to one of the entertainment shows – which was good. The entertainment staff will also take groups out to different bars in Cancun at night and provide transportation. We had complimentary use of the spa wet area – which we took advantage of one morning when it was a bit overcast. Other than that one morning the weather was perfect. Sunny and hot everyday. The hotel does not use single use plastic (i.e straws, plastic cups etc). I appreciate the environmental concern. Our room had large glass bottles of water - restocked daily. They also have an APP that you can download and it tells you all the daily activities – no need for printing. Overall the hotel was superb, friendly staff, beautiful grounds and a really fun vibe. I can't say enough good things about this hotel. I will 100% return.

Great resort

We had a great time at this resort. The staff was friendly and helpful, the resort is clean and well kept. Our room could have used some upgrading but not a big deal. Limited amount of palapas on the beach when comparing to other resorts we have been. I love that everything is so close by, especially when travelling with a 2 year old. The buffet has lots of selection and the a la cartes were good also. Unfortunately could not go to the French restaurant as no kids are allowed.

Loved it

Was at Iberostar Cancun for a week and loved it. Hotel is a little older but it didn’t matter as the service from everyone there was fantastic and the food at the restaurants was excellent especially the Japanese. Great little coffee shop that was inc in price, nice touch . Rooms were ok, good enough, overall will for sure be going back