Not Good

Sent to West Jet still Waiting for reply This is my second time at this Hotel I was there the same time last year and had nothing but praises for the hotel, the service, the rooms, the grounds and the food was great zero complaints other than the lack of shade around the pool. This year was a disaster from the start my wife has mobility problems and can not walk stairs she had both knees replaced so walking is limited, our travel agent explained in our booking that we needed to be some were  [... read more]that has no stairs or a elevator. Upon arrival they had us on the third floor and the elevators were out of service, they then put us in a room in block 11 that was on the ground floor further from the amenities that we expected after they offered to change rooms the next day. That night the head board of the bed came down on use in the middle of the night and water flooded our floor, this room was in need of repair. the next day they were unable to find us a room and asked us to stay in this one more night and they fixed the head board and some of water from the air conditioner. At 8 am the following they asked use to leave the room so they could get it ready for other guest. They said they would have a room by 5pm. To recap day three of my trip suitcase unopened, not yet in a room. At around three pm I went back to the front to see if a room was available and check on my luggage which was in storage at the lobby. I finally got a room 4007 which was a nice enough room and we were satisfied with it until the next morning the toilet was not working and made gurgling sounds all night long after reporting the problem with the toilet it did not get fixed for three days they kept saying they would send someone I had been to the guest services at least five times over the toilet issue at one point the person at the counter said they were in the room as we were speaking, so I went to the room and no one was there I then asked to speak to a manager I did not appreciate being lied to, they assured me someone would be there shortly. You must realized we were using the lobby toilet, although they were not available at all times do to being closed I believe they were being painted. My toilet was fixed and worked fine for out last 4 days, Except when I come to my room to check the toilet my floor was flooded with water and when the maid made the bed my blankets were touching the floor and had suck up the water and my bed was soaked, the front desk said I needed to keep the door closed to prevent the air conditioner from leaking on to the floor. I believe it was the plumber abd maid that left the door open when they were there as we always keep it closed. We had a good time for the last few days of our trip but I am very disappointed with my first six days of the trip. Were I spent most of my time waiting to getting a room and repairs done instead of enjoying the trip. I find this year the resort catered more to the “elite guests” giving very little attention to regular guests and not having any type of shade. I witnessed an issue with a woman and her handy-cap daughter, there were no chairs on the beach so this lady let her daughter cross the rope into the section for the elite guests and sat in the first chair. The security told the mother her daughter could not sit there being she was not an elite guest, there was no one seated in the area and and she was surrounded by 10 empty chairs. Security contacted the manager and he said she had to move or they would be kicked out of the resort. In conclusion this trip and the services of the Wyndham Group has declined from 1 year prior. All the travel I done this was the first time, return guests were not recognized.

Amazing!

Wonderful in absolutely every way ! One suggestion...would love to see the night shows but please have them start earlier for many of us older folk ...they are too late .?Loved the Horse on the Beach and the little shops in Caberate !

Is there a negative star option?!

Let me preface this by saying I have stayed at multiple 2-star resorts in Cuba. Which is a -10-star resort everywhere else. I have had zero complaints. And would return in a heartbeat and I sure hope to some day. I am not bougie, my expectations are low, I have an open mind. With that being said...... We arrived at 10:00am Sunday morning, not one lounger anywhere. Not enough loungers at the beach or pool. No umbrellas or palapas. When I asked about umbrellas they said they don’t like to [... read more] use plastic, as I am sitting in a plastic chair at a plastic table. I have seen pictures since of other Viva resorts that ALL have umbrellas made of plastic. So along with 60% of all the other people - you are constantly trying to move your highly sought after lounger into the shade. The beach is a lounger maze, as well as pool side. Not enough chairs at the one and only bar/sitting (1) area. This is very loud since it is where everyone congregates. The line ups can go from 5 to 20 minutes. The lay out is awful. All very enclosed. At the bar there are tables and chairs but going around the corner there are maybe 10 comfortable chairs in a C format behind the main bar area. Then back outside where there is no seating. There is a very small bar by the pool, beach side. There beer is run through a cooler with ice (warm still), if they have a keg at all and honestly it hits your nose long before you take a drink, not good. They run out of coke first thing. Everything is kept in the sun. Cappuccino is available at the same bar (1) area at 8:00am, not a minute before which is wonderfully inconvenient since you must be up at the crack of dawn to be able to scoop a lounger. The coffee is generally not good. Very watered down, with sludge in the bottom which doesn’t make much sense, but the resort workers have nailed it. I had a mouth full of glass in one cappuccino – no one seemed to care. In the mornings, it started off you could self serve coffee to the left of the bar area, then on the counter at the bar, then poof no self period option period. So, you had to go into the buffet and chase someone down to get coffee because there is also no self serve option in there either. We were traveling for my birthday as well as my boyfriend’s (boyfriend is 6’2”), while on vacation, not before, not after, both of us were celebrating birthdays on this trip. Upon checking in I requested an upgrade, a bigger room, ocean front, second floor, any of the above. I also emailed requesting an upgrade (and how much it would cost) twice before we arrived. On a side note, my mother has worked at Wyndham Hotels for 25+ years, my father also works at Wyndham, for 20+ years. They have never traveled to a resort, received a resort perk of any sort, ever. She also reached out to the resort group asking for a perk/upgrade for our birthdays, something, anything. We received nothing. Our first room was postage stamp size; you had to do the trailer shimmy to the other side of the bed. No where to put luggage, we both traveled with full sized luggage as well as carry on luggage and back packs, we stayed 2 weeks. No dressers. The had a 2-door built in closet. One side was shelving, one side was hangers, under the hangers was a shelf with the safe on it. Oh, you have full length dresses? They shall be bunched up on top of the safe. We didn't even have a chair in our first room. Our room(s) were in the septic field. The smell was horrific. Our room was on the first floor, you couldn’t go on the patio because the bugs, oh the bugs everywhere and if you did manage to get out there to put your damp clothes to dry well then, the feral cats slept on them, and you couldn’t wear them anyways. We had no hot water, which Caribbean I get it, just take note. House keeping would come in the morning take all your towels and bring you towels again between 3-4:00pm. So many times, we would be ready to wash the beach off and you would have to call or go hunt down some towels. I was down at the front desk the same day we checked in requesting an upgrade, to be moved, somewhere. I was told to come back tomorrow at noon, and they would show me a different room at $20 per night/per person. The new room was bigger, partial ocean view (if we can call it that). Talk to front desk again to negotiate. Back and forth, back and forth, was told cash only so he wouldn’t have to ring it in (I know where this is going) finally agree on a price. It started at $480 ($20 per person/per night = 12 nights) we got him down to $300 total, fine, let’s do it. I ask how much in DOP, he gives me a number that is higher than I expected (I changed money in Canada before leaving). Turns out he we are negotiating in USD, I am Canadian, my passport that is in front of him is Canadian, I said I was paying in DOP, why would I even have American? So that was the end of that. We did not request anything else from Alfredo at the front desk. On day 8 when I learned nothing would come of requesting a room change, I reached out to Nexus/WestJet and asked to be moved from Viva Tangerine to anywhere else. And let me tell you how quickly things moved from that point on was wild. We were moved into a room with a separate bedroom, still tiny closet that would not accommodate dresses. Second floor so we could use the patio which was nice. And enter stage right = Cockroaches. Big ones, little ones, All the cockroaches. We had none in the first room. The AC would not shut off, you could turn it down, but it just kept going. The beach wasn't swimmable 92% of the time. The wind at the beach is a solid 40-60km/h every single day. You are being sandblasted at all times. The peddlers on the beach are terrible, same one’s day in and day out. They take loungers, put their wares on them and then when pretty girls are down at 11:00am looking for loungers they receive the ones being held by peddlers. At any given time, you have one or more within 10 feet of you, all day, every day. And wildly expensive, $25USD for a bracelet from China, $50USD for 2 French braids. Wild. They have “showers” at the entrances back up to the resort, but it’s a dribble and not accomplishing getting the sand off you. The pool was cleanish – until about 10:00am and then it got cloudy, every day. Not a pool I am getting into. One day someone put a dirty diaper 2 feet from the pool, in a busy walking area, that sat there for more than 5 hours. People walked around it, including staff, now I know it is not their job to pick up after ignorant guests BUT it does need to be picked up. Public washrooms in the “main” area are not well maintained. As these are the only washrooms that anyone knows how to find. In the ladies you will never find paper product what you will find is a very potent candle, only 2 stalls and toilets that are clogged daily. Outside of the washroom 10 feet is customer service, she has a radio and will have someone restock it, if you let her know. If you don’t like smoking this one isn’t for you. I had someone vaping next to me in the buffet, at her table. As someone that smoked/vaped for 20+ years I can tell you that is a big no-no. Do better lady. People smoke next to the signs that say no smoking, no one enforces it, anywhere on the resort.

Would not go back

The rooms were dated but was clean. They advertised 2 bars but one a folding table by the pool with limited drinks. There was not enough tables in the buffet and when you did get a table you could wait through the meal to even get a glass of water. I will say that all of the staff was great

Beautiful resort away from the huscle of Puerto Plata

Grounds are lovely good situation on beautiful beach. Usually very windy which is why its a Kite surfing spot.Most staff helpful and friendly. Building maintenance needs improvement. We had problems with our room AC and door lock, both of which needed to be replaced thus waisting one day of our holiday !!

Meh..

This hotel left a lot to be desired. Unlike a lot of all-inclusive resorts, I found this one needing so much more than it offered. The restrictions were insane (can’t swap a beach towel out before noon, no alcohol before 10, only two hour timespan that beach volleyball was allowed, etc…) which was quite irritating. The food was not great at all except in the Mexican and Italian restaurants - which are impossible to get into because the resorts holds more people that it can host. Thankfully, th [... read more]e beach is gorgeous and there are some amazing views and stops along the beach.

Amazing trip!

We had a lovely family vacation to Viva Tangerine. We chose Caberete as our destination because of the awesome kite surfing and beautiful beach. The resort was well maintained. We always had hot water and the air conditioning worked great. We had awesome ocean and pool views from our balcony. The food was good (not great) and none of our family members got sick during our week stay. The front staff were friendly and helpful. We would have loved pickleball as an option but they did have a tennis  [... read more]court. The pool table required $50 deposit and was often being used. We enjoyed the evening shows and that they were not too pushy with their activities around the pool during the day. We spent most of our time on the beach. We would come back.

Nice size

Great smaller resort. No long walks to dining hall..lol. Entertainment crew are beautiful and fun. Thanx Uli for your special attention. Would return in a heart beat. The pool with the oceanview, and the closeness of the ocean is fantastic!

Amazing resort but cold showers

Overall this resort was great,beaches are beautifull, staff is super friendly and helpfull, food is good and fresh, rooms however lacked thicker sheets on the bed and hot water in the showers… thus why its not 5stars… I would return, but hope the hot water issue is adressed, it was not the same for all rooms, my friends had hot water, but everyone in my building was lacking it… (building 11)

Lovely relaxing Resort

Overall good. Liked the no plastic bottle policy. Great variety and lots of food at the buffet. Staff were friendly and helpful. Did not take in any shows at the theatre as started too late. Loved the airial displays watching the kite surfers.

Lovely relaxing Resort

Overall good. Liked the no plastic bottle policy. Great variety and lots of food at the buffet. Staff were friendly and helpful. Did not take in any shows at the theatre as started too late. Loved the airial displays watching the kite surfers.

Wonderful resort

Everything was exactly as it was last year when I was there. That’s why we booked again. A small resort &very friendly. Workers pleasant, always helpful. Good food. Property clean & well kept. Enjoyed my stay. Dianne Conrad.

Lovely Resort

Very clean and the grounds were amazing.! Loved the beach area. Did not enjoy the drinks as with any all inclusive, cheaper alcohol is used along with very sugary mixes. Great wine though...Great access to town and loved the night life on the beach.

Beautiful beach and pool

Nice hotel located close to beach. The beach was well groomed. The pool area had plenty of tables and chairs and the staff ran some great poolside activities. The Mexican restaurant was amazing. The snack bar overlooking the beach was nice. The room itself was not great. Air conditioning leaked water on the floor. The ceiling in the bathroom shower needed maintenance to repair due to a water leak, the two queen beds were not overly comfortable and room furnishings were minimal. There are  [... read more]not nearly enough beach lounge chairs. We were there 10 days and we're unable to get a lounge chair on the beach even once!!! One day we couldn't get beach towels due to a dryer problem. All the staff were amazing and helpful. The constant push of viva staff to sell memberships was a bit too much.

Wonderful holiday

The hotel was nice, clean, good food, beautiful beaches, attentive staff, excellent entertainment staff. Too many smokers that were allowed to smoke in the non smoking sections. I would return to this resort

Not what I expected

We just recently went to the Viva Tangerine by Wyndham and were very disappointed in the amenities and some of the services. I do not recommend staying at this hotel. The local people spend the weekends there which in its self is not an issue but they did not watch their kids then raided the hotel buffet the day they left after that the buffet was closed down till the next weekend. They turned down the hot water in the showers after they left they ran out of towels at the pool by 10am the prog [... read more]rams were either non existent or just the same 5 people doing the same dance 4 times a day. I have no plans to ever stay at a Wyndham property ever again. We were a large party of guests and were mostly housed in the beginning in kne building but by the time we went home we were spread all over the place due to things falling apart in the rooms. Such as the ceiling falling on a bed, air conditioning breaking, and beds breaking. If I wasn’t with good company it would have been the worst trip I had ever been on

Not What I Expectes

This resort was quite disappointing. The front desk staff were forward and didn't seem to eager to solve issues quickly. They had locals occupy the resort on the weekend, and the children were loud and not watched by parents. Our friends and I could.not attend a show due to noise and fighting amongst children. Locals then pillaged the buffet on Sunday afternoon to the point that the resort stopped serving food until 4pm. We received notification that the buffet was going to be close from Monday  [... read more]- Thursday on Sunday night. The bar was not adequately stocked. The only shining light was our housekeeper ( Dani ). The shuttle from the hotel.was terrifying for.my wife. The resort needs more bilingual people, language barrier was an issue. Not.much in the way of entertainment, and pushy Viva staff to join their club.

Amazing Resort

It was my first time here, And I must say the hotel was well kept, both inside and outside, the service is awesome, they go to the extreme to make sure that you`re comfortable and happy, I was recommended by a friend and I would surely do the same to others ( I`m loking forward to another visit soon)

This is the hotel to be in if you're heading to Cabarete for water sports

First and foremost - make sure you're flying into Puerta Plata! Air Canada is running a scam with flights to Samana and the transfer to Cabarete is a 2hrs+ drag each way. Not worth it, never mind the time wasted. Second - it has been known for years that one does not go to this hotel for food - and that hasn't changed. Somehow they are managing to have worst food experience than Cuba - which in itself - is an admirable achievement! But give it a few days and you will also come to the [... read more] conclusion - that they just want you to be eating outside of the hotel and thus - supporting their local economy. Not like there's a lack of choices in that regard. Thirdly - learn to pick your battles when it comes to getting drinks at the bar. There's only one and it will be very frustrating if you'll be following the herd. Other than the points above - I had a great stay overall. Lovely hotel with a small footprint where everything is only a few steps away. Very decent, clean rooms. Don't get the "ocean view" if you care for good sleep - pool parties go on forever at night.

Love the beach

Rooms: V. Good Beach: Excellent Food: Good, but you usually have to beg the person carving the meat to give you a good portion. Service: Good to Great ( hit and miss) Grounds: well maintained Entertainment: Needs work, (Does anyone go to D.R. to listen to their music?) Internet: Lame but not quite useless.