Amazing hotel

The hotel staff were amazing, helpful friendly..The rooms were really clean and beds were very comfortable..the swim up bar in pool was fun .. short walk to beach, where you’re greeted with helpful staff to locate a ( free) palapa for you or there is a golf cart that can take you.. we will definitely be staying here again when we go back to the beautiful island of Aruba!!

TRYP by Wyndham

The hotel is very conveniently located some pros are shops, restaurants, night life and the beach - all are within walking distance. Recently renovated, nicely done. Front desk staff are helpful and pleasant. Breakfast daily was appreciate. Cons: Older building, some issues with housekeeping, substandard cleaning. I had to change rooms three times on the day of arrival. Issues with water pressure in shower and sink, sometimes no cold water in shower (noting the hotel is undergoing renovations) [... read more] and sometimes no water from sink tap. Breakfast was boring, same thing everyday but you can go to other restaurants.

Great location resort!!

The hotel resort was a good clean stay the bedroom where decent and bathrooms was not bad . But room service is okay. We asked for extra towels and we never got any! The beach sunbeds where only available from 8.40am to before 5pm. That is not acceptable!

Brickell Bay

We arrived at Bricknell Bay Beach Club Adult Boutique Hotel in Palm Beach and found the place under construction, this was not advertised we had no clue before hand, if we did we would not have booked the place. We checked in to an old, dungy room with no balcony and window that opens. We went going to look for ice on our floor but the ice machine was dry so we headed to the floor below via the stairs. The stairs were not lit well and we both fell. I smashed my head and hit the wall and my [... read more] wife twisted her ankle, we went to the hospital right away. They cared for our wounds and were released. The night manager right away said they were not at fault, and did look into are care or help us at all. Nor did they ask the day after how we were doing or if we needed any assistance. The breakfast was not at the hotel as indicated from the web site and we were given coupons for a small meal at a restaurant not far from the hotel. We immediately contact our travel agent and they took 24hrs to respond. They contacted Air Canada rep and Air Canada rep took over. Our travel agent had no idea it was under construction, she would have definitely informed us. We explain the situation to them and we did not want to stay in a hotel under construction And we weren’t going to pay for any upgrade. They said no problem but it took them 3 days before they moved us out of that hotel. We stayed on the resort the remainder of the time due to my wife not able to walk and my pain in my head due to the accident. We had to cancel our water sports, this completely ruined our vacation! As soon as My wife arrived back in Ontario she went for X-rays, at present were waiting for the results. We want a complete reimbursement of our vacation and bill paid for the hospital.

Well situated as it is close to the beach and restaurants and shops.

The staff was absolutely fantastic. The hotel rooms are in need of renovation. The hotel rooms need to have doors and windows replaced, as outside noises can be heard. Upgrades are also necessary in the air-conditioning units and bathroom shower stalls. The beds were very comfortable, but the decor needs upgrades as well. With those improvements you would get repeat customers.

You get what you pay for!

Travelled to Brickell Bay with my husband and another couple. The location was excellent, in the heart of Palm Beach, a short stroll to the ocean. The hotel rooms, however, were in need of major renovations. Everything was dated and in poor condition. The first room we were assigned had holes in the granite bathroom counter, a rusty non-functional floor lamp, and a window that was detached from its frame. On the third day, the AC stopped working and we were moved to another room. This one smelle [... read more]d of paint, had a closet door off its track, a non-working telephone, and a shower that leaked all over the floor. On the plus side, the rooms were clean and the beds comfortable, and the staff in every area were wonderful. The daily buffet breakfast was adequate with a good selection. The pool area could use more shade and the beach a few more loungers. By 11:00 am there were usually none left. Overall, we had a pleasant week but would probably choose a different resort next time.

Great little hotel

Not a 5 star luxury hotel but the central location and staff make you feel as though it is. The rooms are clean and comfortable, access to a great beach is a 5 minute walk from the hotel - or they will take you there via golf cart. Tons of good restaurants close by. Can’t say enough about how great the staff are!

Beautiful week in Aruba

We stayed at the Brickell Bay Beach Club while is Aruba. We found the staff to be very friendly and helpful, the hotel was clean and had a very relaxed feel. We did not love our bathroom. The counter top was damaged and the whole bathroom was just ok. I really liked the laocation as the hotel is walking distance to the beach, restaurants and other hotels and resorts. The area seemed very safe. I would go back.

Great location!

Great hotel for our budget. Hotel in great location! Staff very helpful. Beach was nearby and golf cart ride to the beach if you needed this service. Excellent housekeeping, lots of towels. Very happy with this hotel. Safe area to vacation.

Simply Amazing!!

This small boutique hotel (BBBC) is a gem in the palm beach area and exceeded all our expectations. Aruba is known as food haven - a melting pot of many different cuisines and cooking techniques that will satisfy even the most discerning of palates. And if you are not keen on AIs, the BBBC's excellent location makes it more beneficial - only minutes walking distance from many great restaurants around, including the beach. Our room was very clean with comfortable bedding and the AC was workin [... read more]g just fine. It can show some improvements though but not to be expected in this price point. The pool at the property was also kept very clean which is not always the case at smaller hotels elsewhere. The staff was very friendly and professional and clearly took pride in providing excellent customer service - always smiling and greeting us when we walked by the hallway and/or front-desk. This is not always the case with larger AI resorts. Thank you Brickell Bay!!

Aruba escape from Toronto

The staff at the front desk Llidio, Donny and Brandon were always friendly, helpful and very approachable. They were always available to answer any questions and provide suggestions on what to do on the island. Our room was vey well maintained and the housekeeping staff was vey accommodating if we required anything. The pool and the pool bar was a great stop for our happy hour drinks after returning from the beach. Although the hotel was not situated on the beach the location was vey access [... read more]ible to everything including a vey short walk to the beach and literally steps from many restaurants. I would definitely return to the Brickell Bay Beach Club. The staff truly made our 7 day vacation a relaxing and enjoyable experience. Looking forward to returning to Aruba. Loved loved loved it.