Amazing resort in amazing destination

The staff were always super friendly. Entertainment staff was great. Maintenance staff very courteous and hard working. Kitchen staff were always helpful and the food was amazing!! No complaints here!

Fantastic resort

We arrived with a party of 10 to celebrate my 70th birthday. Check in was quick and easy, rooms and resort were clean. All requests were accompanied by the efficient and friendly staff. Rooms were comfortable and the views were stunning. The buffet dining had something for everyone and the Al a cart restaurants were amazing. Pools were wonderful with great view of the ocean and beach. Really have no complaints about this resort and would definitely go back again

RIU Palace Los Cabos

It was good, just don’t go during US spring break. The hallways were loud and the front desk did nothing to help with this even though we called several times. I wouldn’t recommend this resort at this time of year, even though their website explicitly states “no spring breakers”, this is not true.

Returned after 15 years

We had not been to this resort for 15 years, the upkeep is outstanding, the employees are delightful. RIU should be ecstatic about how hard everyone here is working for them to keep this piece of paradise up to form.

Fantastic resort

The views, the staff, the entertainment crew all made this a phenomenal vacation. The service was excellent and always friendly and kind. I had a great time with the Rui fun crew and met amazing people

Great pools, great food, no family friendly evening entertainment

We really enjoyed Riu Palace as a multigenerational family trip - 2 young kids, parents and grandparents. Quiet, lovely resort with huge pools, excellent food, attentive friendly staff and clean, spacious rooms. Staff were lovely with our young children and very friendly (and patient with us trying to practice Spanish!). *We enjoyed the waterpark (over at Santa Fe) a few times - the small splash area is appropriate for young children, and the larger waterslides are only for >120cm tall (my li [... read more]ttle one was quite disappointed). Very impressed at the level of supervision from lifeguards. My only suggestions/comments: * Swim up rooms include small plunge pool which our children loved but only available for booking to 'adults only' (grandparents stayed here) and not bookable to be close to any other room type so we weren't able to stay very close by which was our original request. * Evening entertainment mostly involved going over to nearby Riu SanteFe for 'parties' that were not family-friendly at all. One evening was a 'kid friendly' show at 730pm at Palace but was very poorly done with terrible 'mascot' and awkward child-friendly characters. We would have preferred any cultural show or generic show that started before 9pm to enjoy/watch as a family. * For families or anyone wishing a quieter room, ensure you are NOT near activity pool nor overlooking Santa Fe resort walkways or pools.

Awesome vacation

We had a fantastic vacation...no complaints!! Staff was very friendly, from check in right thru to check out! Food was excellent, from the restaurants to the buffet. Will definitely stay here again! Pools were beautiful and the wait staff around the pool was great, especially Gary!! Thank you for making our vacation spectacular!

Top notch Hotel

Hotel was amazing! Clean, large and luxurious. So many great food options. Family loved the fun water slides Staff were so friendly and service couldn't be better. Just couldn't swim in the ocean because of the dangerous undertow but the hotel made up for it with everything else. Thanks to Margaret from Hamilton for her help to recommend and help book this hotel for myself and my family. We had a great experience!

Great

Long walk to pool which was fine, depends where your room is located, excellent food, tons of options to eat, having two hotels there, it was great, so many options Was very clean overall, I would go back, great for couples and families One of the best we have gone to I would go back

Amazing resort

We went in May, the weather was perfect! If you want the best of so much selection of activities, entertainment, delicious food, great service, friendly staff, cleanliness is top notch, lovely rooms, beautiful views, this is the resort to go to May

Riu Place

Great time, with our crew. The views are spectacular, just wish I could have gone in the ocean!! The food at Japanese restaurant, was not very good. The buffet was fabulous!! Service was very good and staff so very kind!!

Excellent resort

Best experience. Clean, very helpful staff, food is amazing and overall a great place for a vacation. Would have liked it much better if the beach had accessibility to go in the water ? Try it and you will not regret it

Good but not 5 star

For the most part the hotel is very good. Food not up to the standards of Riu Palace PV. Towel guy kept.taking towels even while.l swimming in pool. No toiletries at front desk for those that loose luggage. Safe locked due to low battery and took hours to get someone to open it.

8/10Ove

Beautiful resort, super clean and friendly staff. Food was good and plenty. Rooms are spacious but definitely not sound proof. 2 negatives, 1. Not enough bathrooms available and if you struggle with walking, they don't have the best posted directions. Overall, I'd try another resort before booking this one again.

Will never go again

I will premise this review by saying in general the resort was decent. Rooms are in need of some love but to be expected in an older resort. Food was decent. My biggest problem was the the fact that this resort was over run with spring breakers. The RIU policy says specifically that it does not allow spring breakers. Very untrue. I would say approximatley 70% were and they were obnoxious and drunk and rude. Spoke to the resort customer service and they basically said too bad. You  [... read more]could not even get into the adult pool or the bar associated with it. If RIU is not going to honor their own policy take it off the website. We would have chosen differently if we had known.

Beautiful resort

The hotel as usual was beautiful, we had a great room with a beautiful ocean view. The grounds were very nicely done with beautiful flowers and very clean. Entertainment was very good and put on wonderful shows. Dining at the buffet could use some improvement as the food was always the same, not a lot of variety, some of the people cooking need more training as some of the food was not cooked properly, like chicken needs to be cooked thoroughly and some were raw inside the same as with the lo [... read more]bsters they were raw, the grill where the food was being cooked were never cleaned so whatever they were cooking on it would be all black on the outside but raw inside. Actually one of the managers the night before we left came to talk to us at our table and asked us how they could improve and we told her the same things I just mentioned, hopefully she will convey the message and improve as she said she would

Huge resort. Well done.

The Riu Palace is the flagship of the three Riu resorts in Cabo. We stayed there Jan 9-16. The resort is well staffed and kept very clean. No problem finding a chaise at any time of day. We ate at the main buffet most days. wide selection of foods and well stocked. We tried the Gourmet and Steak a la cartes and were pleased with the quality of food and service. The a la cartes opened earlier than the buffet restaurant and were on a first come basis. The poolside grill was great for day sna [... read more]cks. staff always available around the pool to bring drinks to your spot. The resort held activities poolside and music. We enjoyed the solo musicians in the main bar area. All in all, very nice resort.

Very good

Had an awesome time. Food is amazing. The specialty restaurants are really good but the breakfast buffet is incredible. Staff are very friendly and helpful we had most amazing staff on our floor. Pools are warm and inviting. The bar staff are great and make every kind of cocktail. Very good overall

2nd time and still fantastic,

My husband and I just spent a great week at the RIU Palace and the staff was amazing, the hotel is extremely clean and the food was pretty good. This location is not safe to swim at the ocean but the pools are very nice. Excursions are expensive but we went into town for$20 round trip by water taxi. Had a look at the RIU Baja and might try that next time as it’s a bit more modern. Would suggest NOT booking through Sunwing as they have the worst rooms at the resort and the flights are brutal. Eve [... read more]n paid extra for Elite but still tight and extra for a private transfer which was 30 minutes late and the Sunwing staff are awful. Book this hotel through another provider and it will be a great trip.

Great, well run all inclusive resort

Had a great time at this resort week of May19-26. Check in was quick and enjoyed the facilities right away! Drinks are good, not watered down and loved the reusable cups Riu provided! Best bartender was Paul by the pool, lobby and theatre! He was very attentive, never not having an empty glass. He has a great personality and made us all laugh every time we saw him…”we love you Paul”! Food was excellent, best buffet, great selection of everything you could want! Steakhouse was excellent als [... read more]o. We didn’t try the other a la carte restaurants. Resort is getting tired…pools need some work and the rooms are a little outdated. The resort is very clean, always someone washing floors, sweeping, cleaning the tile floors around the pool. Tons of staff! Keep up the good work Riu!