June 2024

Fabulous resort and grounds staff very friendly and polite Beach is not great water is weedy and cloudy not clear you can’t see your feet in waist deep water 9 times in Jamaica at other resorts water and beach here was unfortunately the worst we’ve encountered in Jamaica

Second Visit After 11 Years - Still Just as Awesome

We first visited this resort back in 2013. We came back as it checked all the boxes for what we wanted. The resort and its staff met and exceeded our vacation expectations. We did upgrade this time to a Butler Suite and with one of the accommodation block just about completed its renovation, the resort did not feel crowded at all. We had a wonderful time. Beach was great, refreshments were great and food was delicious. Definitely a resort we may revisit again for a third stay.

Great place

The hotel was lovely everyone was so kind, very friendly and respectful as I am in a same sex relationship. The resort itself does need a little updating as some tile around the main pool was cracked, loose fixtures and our sink stopper where not functioning. My wife scuba divers and had no issues dive master was friendly and knowledgeable. I had a wonderful massage lady and understood what I needed No issues regarding Covid, the staff didn’t seat people to close together, everything els  [... read more]was up to people’s own decision

Fantastic Resort

This is probably the largest sandals we have visited so far. European atmosphere was well replicated.Property ,service and restaurants were all top notch. The Dutch and Italian villages were renovated recently,but the French sadly was not and it shows. It is scheduled for renovated April 2023.

Great resort, crappy airline

Hotel is impeccable. However issues at Pearson caused my girlfriend’s luggage to be left In toronto. Mine made it. Spending $12,000 on a vacation with no luggage for a female is a nightmare. And compensation is pitiful based on what needs to be spent to ensure she has make-up and cloths

Couldn't have went better!

We were at Sandals for our honeymoon. As soon as we arrived and throughout the trip we realized what a strong standard the Sandals resort and staff had set. The beach was calm and relaxing, the staff was very friendly and lastly the food was amazing. Not a single complaint, Sandals is out new go-to resort.

Nice Resort

For a Sandals resort, I was pretty disappointed. I would have thought for 2x the price of a regular 5*, the food quality and the service would have been much better. We waited for 1.5 hours for an al la carte breakfast one day and decided not to try Eleanor's again. Our dinner (fish and pork chops) were cold at another restaurant and our waitress at Schooners was completely and utterly rude! The description mentioned beach and pool service. Being at the pool and the beach every day, no one serve [... read more]d at the pool and only 2 days did we see beach service (1 person) and only for a couple hours in the afternoon. Every day there was glasses and towels left over from earlier in the day or the previous night.. just not clean. One last thing, even though we paid Sandals prices, had a Beach Walk Out Room, we didn't even have Room Service.. disappointing... On the bright side, the weather was fantastic, the Glass bottom boat was included and a fun 30 min, the beach and water were gorgeous, Latitudes (the over the water bar/ hammocks) were absolutely fantastic! We did have some great wait staff for some of the dinners and the people cleaned and stocked our room were fabulous! We had a beach walk out room and I would absolutely recommend - it was so nice to be able to walk out to your terrace and then walk a few more feet right to the beach, water and see the sunsets - amazing! The 2 pools with swim up bars were good and there was also a quieter pool which was nice too. Always lots of chairs available. Overall, I would not recommend.. Sorry Sandals, you have some work to do..

Not worth the hype

Location was beautiful however the “Sandals” Hype was disappointing. Restaurant service was terrible, long waits and mediocre food, lucky if it was hot. This being said, it was NOT busy and no need for extended wait time. Dinner turnover was 2 hrs plus on 3 occasions, missed show, breakfast was an hour and 1/2 for eggs! Again, not busy. Where were the managers??The no tipping rule was likely a factor as staff just did what was required, no above and beyond. Glasses were left on tables around [... read more] resort night before and were still seen in morning. Tables not cleaned off. We saw the same performances repeated on day 5 for entertainment. Cigarette butts were thrown from balcony above us littered our beach walkout area, called hotel to ask them to resolve issue, butts were not cleaned up and no follow up was done. Really disappointed to splurge on a holiday only to feel ripped off. Take some lessons from Moon Palace resort. True 5*! Trip Central agent Did not get back to us on numerous inquiries including how we redeem our $150 excursion bonus. hotel knew nothing about the 12 days of Christmas bonus even though it was on Sandals website and our booking confirmation. Our inquiry was finally resolved by another agent on day 6. Did not have time to book anything due to timing, lost out on voucher. Managers of the resort need to step up and actually manage. Our travel agent should have followed up on our questions, numerous emails and voice messages sent with NO reply’s. Will not return to trip central or Sandals. Big disappointment.

Beautiful location but save your money

Location was beautiful however the “Sandals” Hype was disappointing. Restaurant service was terrible, long waits and mediocre food, lucky if it was hot. This being said, it was NOT busy and no need for extended wait time. Dinner turnover was 2 hrs plus on 3 occasions, missed show, breakfast was an hour and 1/2 for eggs! Again, not busy. Where were the managers??The no tipping rule was likely a factor as staff just did what was required, no above and beyond. Glasses were left on tables around [... read more] resort night before and were still seen in morning. Tables not cleaned off. We saw the same performances repeated on day 5 for entertainment. Cigarette butts were thrown from balcony above us littered our beach walkout area, called hotel to ask them to resolve issue, butts were not cleaned up and no follow up was done. Really disappointed to splurge on a holiday only to feel ripped off. Take some lessons from Moon Palace resort. True 5*! Trip Central agent Did not get back to us on numerous inquiries including how we redeem our $150 excursion bonus. hotel knew nothing about the 12 days of Christmas bonus even though it was on Sandals website and our booking confirmation. Our inquiry was finally resolved by another agent on day 6. Did not have time to book anything due to timing, lost out on voucher. Managers of the resort need to step up and actually manage. Our travel agent should have followed up on our questions, numerous emails and voice messages sent with NO reply’s. Will not return to trip central or Sandals. Big disappointment.

Loved Everything about it!!!

We had a great relaxing vacation. There was a quieter pool that we spent most of our time at. Did not have to make reservations for Dinner. Food was great. The staff was very accommodating with any needs we had for the room or at the restaurants. I really liked how there was a restaurant for breakfast not just the buffet restaurant. We enjoyed the glass bottom boat ride and will try the water tubing next time we are there. The shows at night were very entertaining and the dancing was unbe [... read more]lievable. I could watch them move all day. Everyone was very polite and friendly. Highly suggest going. We can't wait to go back!!!

Beautiful beach

Firstly I astonished the big shoreline beach at this private resort. The one thing not to joy is there not too many choices for the buffet on Lunch. It is not a variety of meats, vegetables, and fruits at lunch buffet.

Got sick 2nd day!

My husband and I were incredibly excited in advance of this trip, and decided to splurge a bit to opt for the luxury of this Sandals resort that we had heard so much about. Unfortunately we did not get to enjoy it at all. On our 2nd day at the resort, we both got very sick and spent the majority of our time in bed and in the nurses office. We believe it might have been our lunch that wracked havoc on our digestive systems. The manager Kimberley did bring us dry crackers and approved one e [... read more]vening of room service for us, which we greatly appreciated as we were unable to get out of bed, and the medical staff were so amazing in checking in on us and making sure we were staying up on our meds and fluids. There was also one thing that I did not appreciate on the day we arrived. As part of the check in process, they put a hold on your credit card of anywhere from $300-400 USD for “other expenses.” It is not mandatory, however the front desk staff do make it seem so, which did not sit well with me at all once I was informed of the optional nature of this hold. Unused funds are supposed to be refunded within 10-15 business days, however I do believe that I will lose money with the currency exchange. I can submit an update once I receive my refund. Aside from the sickness, the pros if the resort were: -lovely and pleasant staff -clean rooms -lots of dining options -clean beach -lots of beach chairs and no need to rush to save them -excellent medical staff! Special mention to Nurse Tisha, Nurse Brown, and Dr. Lawrence Cons: -the food options are not great for vegetarians at all Sickness withstanding, I am not sure that I would go back to this Sandals South Coast as I did not feel like it lived up to the luxury and romance that they sell in their marketing campaigns. Considering the premium paid for the Sandals experience, I personally did not feel that I received my money’s worth. The basics of a clean room and clean beach are things that I can get at other adults-only resorts. The main buffet was nothing exceptional, and the food options were very limited for vegetarians (although the chefs did try their best). My husband and I were very excited to go to the “authentic” Caribbean restaurant as after being sick for days, we were craving familiar food (our background is also Caribbean) and we were told that Elinor’s is the place to go however they served a bland, watered-down version of Caribbean food that left us very unsatisfied. Jasmine’s was the only restaurant that we enjoyed for their take on Asian food. Giuseppe’s was the Italian restaurant and there were a few more that we did not go to because of the lack of veg options and also because we ran out of time to try them all. In short, I did not see what set Sandals apart from their adults-only resorts, however I would be open to giving them another shot but maybe on a different island.

Would Recommend to Friends - Sandals South Coast (Bring water shoes)

Our trip to Sandals South Coast was Aug.12 - everything was inline with our expectations of a 5 star resort having booked a penthouse club level room. Lacking room service and in-room stocked bar (full bottles vodka, wine, sparking, red, white) everyday would have been a big hit on opinion though and would prob. go elsewhere for he $$ if not booking club (minor price difference). 99% of staff where extremely friendly and a pleasure to deal with - we found them to be extremely friendly, and tal [... read more]ented (entertainment staff are very talented, energetic and we hope resort takes care of them very well). Probably best overall experience from staff perspective we have had from ~15 trips so far. Food options are amazing, facilities and scenery/grounds are amazing (all A+ though the serving time and staff attention at Elaenors - aside from the "head waiter" - was very lacking ...really only complaint out of the whole trip). Definitely a couples/wedding resort as anyone looking for nightlife after 10 pm or so will be out of luck as that side of things dies down soon after (martini bar, DJ party etc. run but can be pretty empty pretty fast). Water shoes for the ocean are a must... few actually go into the water for any appreciable time without. Lots of sea weed, and definitely sea urchins (tend to be in see weed). 75% of water tends to be patches of sea weed but looking around you can usually find a clear area to relax in. Water was not choppy and warm... beautiful scenary but definitely not varadero/negril/siesta key sand/water clarity (this is not your place if pristine beach conditions is a must). Main pool was very clear water, well kept - great and entertaining bar staff all around. French village definitely has "party pool", Dutch village is quiet pool and NOT having in-pool bar (but rather aside) was a bit surprising to find poorest water quality (definitely cloudy and needing lots of treatment in morning). Favorite spot was at the bar on walkout in ocean that has nets all around perimeter - spent several nights watching distant lightning and stingrays float by sitting on the nets a foot or two over the water. Ride to resort per other posts can definitely cause motion sickness... continuous winding roads and lots of starts/stops. Very scenic - drivers differ in style and would suggest asking the more aggressive types to take it easy (our initial driver held 90-100km full route passing everything vs. a much more casual return to airport driver)..... continuously winding/twisting roads are a constant, but the scenary wouldn't be what it is if the roads were straight! Ya mon!

This resort is the bomb chicadee

We had an amazing time at the sandal south coast resort. The place looked amazing, the grounds were immaculate clean and fresh. The staff was warm, welcoming and friendly. The food was of high quality in all restaurant and delicious, a lot of variety. The rooms all have ocean views and are specious , stocked mini fridge and the bathroom was big and always cleaned. There was so many activities we enjoyed all water sports motorized and unmotorized and all equipment was in great standing order. The [... read more]y enforced safety and are quick to attend to any situations. We also used the tennis court, basketball court, gym, shuffle board and played croquet. We enjoyed all drinks from the many bars, pool tables and fire tables with comfy seating. The shows were of high quality and very entertaining as well as the karaoke nights and other musical entertainment . Our favorite place was le café de Paris with real fresh pastries and on demand fresh crêpes offered also gluten free. Actually every server at every restaurant at every meal made a point to ask if there was any allergies or food restrictions, impressive. I do not have any negative comments , we loved our vacation.

Great resort! Great vacation!!

The Sandals South Coast was simply the best resort we have ever visited. From the beautiful beach, amazing rooms, awesome amenities, to the great service everyone on the resort does everything humanly possible to make you feel like this is a special place and a special time for you. There is always more than enough room for everybody on the beach or around the pools. You never feel like the place is crowded. The entertainment is great! The local entertainment staff are amazing! Highly recom [... read more]mend this location. I was never really interested in going to Jamaica but I will certainly be going back to the Sandals South Coast again. Definite 5 star in my book.

Amazing Resot

The resort was fantastic. The food was delicious at all restaurants. Beach was beautiful but not very good for swimming due to sea urchins. Bring watershoes. Staff was friendly and fun. I would definitely go back. Overall it was one of the best resorts I have been to. Disappointed with our private transfer was not there to pick us up on day we were leaving. Good thing I have asked transfer bus to wait.

It's worth the drive!

Sandals South Coast is an 1 1/2 hours drive from Montego Bay along winding B roads. The resort is amazing. 5 Star all the way... accommodation, amenities, food, service, and beach and grounds. The hotel was at 99% occupancy and we had no trouble getting loungers in the shade. There are noisy, active locations and there are quiet tranquil areas. Paddleboards, kayaks, Hobie cats, waterskiing, snorkeling and scuba are all included. The staff are all very friendly, attentive and accommodating. [... read more] A la carte dining is included every night. Without butler or concierge service making reservations, we had no problems getting a table within 15 minutes if not immediately upon our arrival at any of the restaurants. The beach is large, has some trees and lots of palapas to provide shade, is shallow entry with little or no waves and above all is very clean. There are always plenty of clean towels for the pool or the beach. A fantastic experience overall. We will be going back. It's worth the drive to South Coast.

Great stay

Enjoyed the food and water sports. The line ups at the restaurants were sometimes annoying. Resort felt very safe. The water sports were great fun but often had line ups. The view was amazing. Enjoyed the room service food.

A trip to remember

This was our first trip to a Sandals but it will definitely not be our last. The rooms were clean and well equipped and the housekeeping services were excellent (thank you Tiffany). The food was more than we could have hoped for both from the perspective of variety and quality. Our favorite was Neptunes and we returned for a number of visits (I highly recommend the crab cakes). Cafe de Paris was always perfect for a mid afternoon treat and they will make milkshakes to order. I really recomm [... read more]end trying your creativity. The best I could come up with was Chocolate Ice Cream, rum cream, chocolate chip cookie, white chocolate chips and french vanilla liquor. The beech was not overcrowded and the staff at the beach bar by the Dutch Village were fantastic. For that matter, all of the staff were fantastic and would do whatever they could do to help you and make you happy. Would we go back - YA MAN!!! If there was any downside at all it was the drive to the resort from the airport. Being our first time, we did not know what to expect so the winding roads were a little stressful now and again. Knowing what to expect on the return trip, all was good!!

Great!

Great hotel, very clean, awesome service in all the restaurants, especially at Neptunes. Special thanks to Eshane and Davia for being so great! Always great service with high respect and beautiful smiles.