Overall A Great Experience

I went down to the Wyndham Alltra to meet family members for a five day trip. Check-in is very easy, I ended up paying extra halfway through my trip and upgrading to the poolside rooms. Highly recommend it because you don’t have to try and nab a lawn chair early in the morning as they go fast. With the poolside rooms you get to stroll in and out of your room easily and you have your own lawn chairs. The pool goes forever. You can walk up and down and swim and hey plenty of exercise. The water a [... read more]erobics classes at noon were wonderful. À la cart can be a long wait, specifically for the steakhouse and the Italian, but the Italian was well worth the wait. I never did go to the steakhouse. I really enjoyed the Mexican Al La Carte. The pizzas were great at the snack bar as a mid afternoon snack. My brother had the VIP hello package and it is very convenient to be able to go for a coffee and a snack at the VIP lounge at any time during the day. It is very difficult to get a VIP package and poolside room though. There was never a shortage of food and we were very pleased after every buffet visit. The staff are very accommodating and very friendly. I highly recommend!

Great Hotel

Food and variety is good at both the buffet and a la carte restaurants. Beach is much nicer than Bavaro - much wider and easy grade, with palm trees which offers shade if desired. Resort clean and well maintained. Entertainment is decent - some shows are really good and some so-so.

Mould

Mould in the rooms made our clothes smell and made me sick. I was sick during my trip and got very ill upon my return. We smelled the entire time and we stunk up the airplane on the way home. We asked around because by day 2 we wanted another room - but everyone we spoke to was experiencing and complaining about the same thing. I have a lifelong allergy to mold and pre-existing health conditions, which were exacerbated during my time at the resort. Please go at your own risk!! It isn't worth  [... read more]your health. I am back at the doctors on Monday for another check up. And we paid $5200 CAD for one week :( And the service was not good. Everything else was perfect.

Mediocre

Room smelt very bad and there was black mould. Our shower wouldn’t drain and had no hot water (resolved). The water park is a great feature. No reservations for restaurants is absolutely ridiculous. Cookie is cute (the parrot)

Excellent!

This was a beautiful resort. Gardens and greenery everywhere. Because the pool stretched throughout the resort, there were no big crowds around a central pool. Staff were extremely friendly and helpful. Good variety of food at the cental buffet. Rooms clean and well looked after.

Beautiful resort

Very clean resort, with nice pool, fun water park, close to the beach, with friendly staff, decent food and nice rooms. There were not enough pool loungers for everyone, so if you want one, be prepared to get up at 7am to claim your spot every day.

Great stay at Wyndham Alltra Punta Cana

We had a wonderful time at Wyndham Alltra! The resort is very clean and beautiful with amazing swimming pool. The food in buffet was always fresh, well-prepared and more than enough. Will be back next year and will recommend this resort to our friends. Thanks to everyone!

Definitely did not disappoint!

What a fantastic holiday experience. Grounds were so perfectly landscaped . The long pool was welcoming with enough lounge chairs and umbrellas to accommodate a large crowd. The beach was as well great, but the water was normally fairly rough and wavy. The buffet, as well as the a la carte restaurants provided tasty variety; the Brasas steak restaurant could do better with their rib eye steak though. The staff was excellent, notably Cavel, Luis, Julio, Ricardo, and Tomas from food services, and [... read more] of course Sewander from the pool bar. This resort is definitely worth a repeat visit.

Girls Trip 2024!

The hotel & resort was amazing!! Staff were so friendly and helpful. The beach was clean, service on the beach was prompt & the staff were great at making suggestions & getting us what we needed or wanted. The water was calm, peaceful, clear & warm. I cannot wait to visit again!

Great resort!

So many nice things about this resort including no towel cards. You can use as many as you need and then dispose of them in the bins needed. There was never a shortage of clean, dry towels to use. Also, no reservations needed for the A La Carte restaurants. The staff are so very friendly and helpful to everything you need. This resort isn't accessible to everything, if you have physical limitations. Two restaurants are on second level. The resort is not huge so easy to get around. The main  [... read more]pools were cold, not sure the reason for that but there was one smaller Adults only pool that was a bit warmer.

Jewel Palm Beach was excellent !

We were originally booked at Jewel Punta Cana. It was suddenly purchased, so we had the option to go here...glad we did ! The resort is just the right size, close to the beach, nothing is too far to walk to. The grounds are amazing and the people that work at this resort seem to always have a great smile ! Never felt uncomfortable with random locals at the resort ( Like I experienced at another resort ). Food and selection was excellent ! We have been to many, many all inclusive resorts in Cuba, [... read more] Cancun and the DR, before we left, we decided we will come back to the same place next year !

Jewel Palm Beach is an awesome resort!

We were originally booked at Jewel Punta Cana, however, the resort was sold and under construction. Our vacation was transferred to Jewel Palm Beach. We have been to many resorts in Punta Cana. This resort has been by far the best we have vacationed at so far. The food, rooms, staff can not be beat. We would definitely vacation at Jewel Palm Beach again.

Is there more than one Jewel Punta Cana

We would like to give a review of the Jewel Punta Cana however we never got to see this resort. As we booked our all inclusive trip with your company, we are not only frustrated with the whole situation but annoyed that we would receive a review request for a resort that was SOLD & CLOSED just weeks prior to our departure.

Beautiful Grounds

Beautiful Grounds, and beach is nice. Food is best at buffet if you stick to local style cuisine. Al la carte restaurants are not very good. DO NOT BOTHER BOOKING PRIVILEGE. It is not worth it at all. Room had nothing "privilege" that it was supposed to. Privilege bar was not friendly so we avoided it. Privilege beach area was no better than regular side. I'd be happy if I had to go back but will try a different resort next time

BEWARE

We paid and were booked for Jewel Punta Cana. The hotel sold after our reservation was made and we were offered to go to the newly purchased Sunscape Coco or cancel. WestJet ensured us the resort was good with no renovations or bad reviews, so we made the decision to go to Sunscape Coco. Sunscape Coco was purchased in November/December 2023 and they were in the process of renovation and rebranding. The hotel should NOT be open. We were not notified of any of this at the time of confirming [... read more]. This hotel is rated 4 stars. I would give it a 2 star. Once we arrived and checked in, we were taken to our room. The towel rack fell right off the wall. The shower head was hanging off the wall. The handle to the sliding door was hanging on by a thread. There were paint stains all over the tub and the bathroom tap was rusty and stained. Their band aid renovations could have been done better by my children. We had no suitcase stand, iron board, the ice makers on all the floors were broken, the elevator did not work (we had to carry our luggage 4 floors) and the stairwells are dirty. The day after we arrived, they closed both the buffet and the main pool. 2 major items of a resort. They did not notify us when we check it. There was the adult only pool which was mediocre with no shade or breeze and was situated between 2 buildings. The food was mediocre. I had a hard time finding something to eat daily. It was the same food every day. the food in the restaurants was not great. Mostly cold. Lots of people were complaining of food poisoning and I heard of hundred being bed ridden which definitely affected our food options. I heard the main buffet was closed to do a deep clean. Very low-quality food and I have been to a few resorts in Punta Cana, I have not had a problem at previous resorts. The cons of the resort were the beach. It was nice but the ocean was wild due to strong winds so we really could not go in. I would not recommend this resort to anyone. Even though they are renovating it is dirty, throwing on a new coat of paint is not renovating. The bones are old and there is a strong moldy smell in the hallways, rooms and closets. There were many break-ins reported on the first-floor rooms, especially the swim up rooms as they back onto the resort next door. The beach is short given the location. There are many beach vendors constantly harassing you all day long.

Beautiful resort

We loved the Jewel grounds and pool. We knew the hotel was closing for renovations so we were not surprised that the rooms needed an update. The food was very tasty and the restaurant had a first come first served policy. There was some confusion at the Italian restaurant with our orders. The staff were, mostly, friendly and attentive. We believe that the hotel was not full so there were lots of chairs , towels and fast service at the bars. The beach was beautiful and shade could be found fr [... read more]om huts and palm trees.

Great time

Had a great time and thank you Tracey for the help booking a great new years trip. Staff were friendly, beach was great .. food was good everyone was happy and welcoming from day 1. Thank you for making new years a memorable one

Jewel Punta Cana

The grounds were very well kept and very clean. There was always someone cleaning up leaves. The staff was super friendly and very helpful. The rooms were very clean but in need up an update. I did hear that the resort is closing at the end of the month for the update. The buffet always had lots of variety and the servers were very friendly. I went for a relaxing time and I really enjoyed my time at Jewels. I hope one day to return. I shout out to the service desk Juio who was big help to  [... read more]me

Old resort New name

Jewel Punta Cana (JPC) is the new name (owner?) of this resort. Every thing looks old, but is well maintained under the good management. The staff are friendly, trying to please guests. We have had a comfortable, relaxing week here. The main issue is food. We ate mainly at JPC's buffet, and once at Sea Grill restaurant. Mostly, they are not well prepared, often salty, nothing delicious.

Very nice place to be on vacation

Lack of transportation on the ground. We been in building 1 and was very far from eating area. Being on the beach we have to go for the lunch in reception area and back. My wife had a back operation and was very hard to her to go there. Many times she skips eating because she wasn’t able to go there. Otherwise all was very good. Clean rooms, Food excellent, everyone can find things they like. All employees very polite and trays to help if they can