Lovely resort- beyond shitty experience booking with trip central and west jet vacations

The hotel was almost perfect. Great fitness facilities, pickleball courts, pools, rooms, grounds, coffee shops. My only complaint is very hard to get dinner resos anywhere and walk in was almost impossible. So Buffett dinners were common back ups. The beach is very seaweedy but they work all day long trying to clean it. Ocean was hit or miss to swim in . The booking process was filled with errors and credit card charges and west jet cancelled our flight and rebooked a day later but did not com [... read more]pensate for the lost day. So our 7 day all inclusive turned into a 6 days all inclusive. No apology, no hotel vouchers, no food vouchers. West jet left us high and dry.

Our favourite resort!

This resort offers everything and more! The food, entertainment, pools, waterslides, wave pool, activities, landscaping, wildlife and staff are all amazing! The drinks are delicious and the buffets have so many choices! We are going back for the 3rd time!

Lovely stay

Went as a family of 4 with two elementary aged kids. Non-drinkers/partiers; mainly focused on kid-friendly activities, exercising, and relaxing. - Buffet food was very good with plenty of variety and options - Concierge was super helpful when we had requests (we requested blankets so one of our kids could sleep on the couch & they took it 1 step further & provided a full extra trundle bed) - Beach was nice and well maintained. Liked that there was a bar, food station, and bathrooms right  [... read more]there - Nothing felt overly crowded. Busy and lively but not crowded - Check in/out was simple - Lots of activities for all ages - Gym was large and had plenty of machines as well as additional studios & free weights upstairs - Also lots of tennis courts and pickle ball. We had no issue booking a court, plenty of free space - Grounds were well kept and lovely - Appreciated all the drink stations with various juices and water with fruit in them to add a bit of flavour - Coffee shop was open 24/7 and had nice ambiance - Nightly entertainment was pretty top notch! - There was a live band playing covers of popular songs at the pool on Friday and they were really awesome & talented. - You could wander to the lindo & del mar sides. Lindo was also very nice. Del mar was more sprawling but there's parrots and flamingos to check out if you head that direction - Generally large grounds which was nice, enough room to go for a long walk. - Star camp seemed cool but our kids were not fans unfortunately; they went for a few hours one day and declared "never again". Other kids seemed to like it. - This is our fourth time visiting Mexico. We have done a different resort every time. This has been the best experience for us. Small things I noticed that were less-good but not deal breakers/were just a passing "hm this could have been better" thoughts. - Someone else's hair on our room's shower wall when we first arrived = cleaner missed it? Not a big deal but if you're a stickler for cleanliness maybe you would notice and care a lot. - At the breakfast buffet they had pre-made options for omlettes etc but they were often a bit cold. They also had folks making fresh omlettes & pancakes to order so if you want something hot I'd recommend that. There was rarely any line for this either! - Some of the people who worked there seemed pretty "blah" about their job haha. They were always polite but you could see they were also a bit over it all. We tried to be nice & tip etc and again this wasn't a big deal. I'm sure it's a very hard job as well. But if you are a stickler for perfect service and having people fake it until they make it maybe it would bother you. - Coatis are a bit annoying sometimes, I saw one jump on a guy and steal food right out of his hand. They were also frequently inside the garbage cans so i was a bit wary when using the cans in case one jumped out at me (never happened phew). I'd just say to be aware when you have food and they are around. Don't leave food unattended. They are cute though and fun for the kids.

Fabulous

Excellent food,grounds,service, cleanliness cannot type anything else †****†*************************************************************************************"*****"*""""""†***********†****††****"**†""""""***********************"*"""*""""************

Amazing Resort

Exceptional value! Food - excellent! Service - excellent! Beach - excellent! Pools - excellent! Room - excellent! All amenities - excellent!! Cleanliness - excellent! Bartenders - excellent! Waitstaff - excellent!

Great family vacation

The grounds, staff and rooms were great! The coffee shops were awesome and there was always chairs by the pool even at 10am. The buffet was good; it had a lot of variety but the options were mostly the same for lunch and dinner all 7 days. The gym was really nice and the pickleball/ tennis courts were never busy. The food at the La Geisha restaurant was delicious.

Amazing trip

This was a great vacation. Everything was clean, food was great, and the people working there were helpful and nice. We cannot wait to go back again. This was our first all inclusive because we heard many bad stories but this resort had none of them. Only good times.

Amazing Vacation

The Iberostar Parisio Maya is a beautiful resort. They are extremely environmentally forward with no single use plastic anywhere on the premises. The grounds are beautifully manicured and the food is amazing. This was my 19th trip to the Iberostar and I’ll keep going back!!!

Fantastic resort and a wonderful vacation!

We spent five nights in April, staying at Iberostar Maya. The food was amazing, and there were tons of activities to keep us entertained and occupied for the entire stay! I would go back in a heartbeat! The ocean was windy, but we enjoyed jumping on the waves. The waterpark was wonderful for younger kids. We ate at a restaurant each night of our stay; the best restaurant was Greek "Lemon and Spices," followed by Asian and Seafood. The steakhouse was okay.

Excellent

The grounds are spectacular and mature. The beach walking south is exceptional x2 hours a few patches of rocks all the way to Maroma Beach. . The food was very good. The service was very good but the ice cream wasn’t good. The fruit and vegetables, baked goods and deserts were great! The rooms are fresh and up to date. Lots of fun activities for families with children. Only 30 mins from the airport.

Great Resort

The hotel needs to enforce its policy of not allowing people to reserve seating with towels or personal belongings...most mornings by 9am, all seats had towels. Also, as the resort said 100% no smoking, this was something that was also not enforced by the staff. Otherwise great place to stay, clean rooms, lots of choice for food and all tasted amazing.

Cannot say a bad thing about this resorts.

Dinning was everything and more than we expected. We upgraded our room and were very nice. Grounds were very well kept no matter where you were on the grounds. The only thing that our party wasn’t crazy about is the size of this place. If you don’t mind walking, this is certainly the place for you. Other than that, we would rate the Iberostar Maya a very strong 4 1/2..

Iberostar Paraiso Maya

We have now been there 53 times. Need I say more? And, on this trip, they added a weekly dinner buffet on the beach. It was great! Try this place just to debate whether the Golden Margarita or the Mango Margarita is better!

Awesome trip, amazing resort and incredible people!

This hotel was absolutely gorgeous and met or exceeded all of our expectations! The food was awesome, so many different options, everything felt so fresh and homemade and satisfied all of our Mexican food cravings! The a la cart restaurants were especially fantastic, the Mexican restaurant, and the steakhouse were our favourites for sure. The best part of the trip was how extremely lovely and kind everyone was to our family. We were almost left speechless every time we had a meal, the way that t [... read more]hey treated our kids and made us feel so welcome was literally the biggest and most wonderful surprise. The entertainment was fantastic, this resort is the best option I’ve ever seen for kids! Every night they involved our children in all of the activities and our daughter truly had the best week of her life. We’re already thinking about our next trip back to this incredible resort.

Great Place for a Family Vacation

This was our third return to the Iberostar Maya/Lindo in Mexico (first two trips were in 2016 & 2017). We had a wonderful week with 6 adults and 5 kids (ages between 3 and 13). Covid related rules and policies are much like they are in Canada - masking in public areas, entering and leaving restaurants, going up to the buffet etc. In the buffets, some things are serve yourself and some are served for you by staff. The quality and diversity of food was a little lower than what we experienced i [... read more]n 2016/7, but still very very good. The grounds and rooms are just as lovely as always and the service is great. The new waterslides are fun, but we found we would go down 4-5times and not everyday, so they are never busy which is nice. We flew Air Canada and had a lovely experience there to. Traveling back through Pearson Airport, even with all the extra checks, balances and testing was smooth and very well managed and organized. In every interaction with many people who are part of the travel industry (Travel agents, flight attendants, airport staff, resort staff) we had nothing but good experiences so thank you to all of them as we had a great vacation!

Beautiful resort!

We stayed at the Maya the 1st week of Feb 2020. It's a beautiful resort. We arrived around 10pm and restaurants were closed, but room service is available 24 hrs a day. The grounds are clean & well-maintained... very pretty. We were in bldg 63 which was perfect & central to pools, beach, restaurants. Our room was large with a king bed, sitting area & balcony facing the wave pool. Buffets were very good with plenty of options. We really enjoyed our vacation.

Amazing Resort

This resort is beautiful. The staff are so friendly and kind. Everything is very clean and tidy. The a la carte restaurants and the shows were outstanding. We had an amazing time, will definitely recommend this resort.

Amazing!

This resort was beautiful, our room was huge and always so clean! The buffet at the Lindo was amazing, we tried the Mexican, Italian, Japanese, and the Steak restaurants, all were amazing, the staff was great, everything was clean. I have no complaints at all. My daughter loved the wave pool. The lobby bar made the best Mai Tai. We did not use the kids camp but it looked fantastic as well. All around great vacation and we will definitely return!

Recent stay at Iberostar Paraiso Maya

My family and I recently stayed at Iberostar and we can’t say it enough the place is amazing. From the cleanliness of not only the rooms but the whole resort to the amazing food and drinks. The entertainment team is amazing and they put on great shows and always have activities during the day. The resort is also great if you have kids. Star kids. They have interactive shows that they do with the kids, they then perform in the evening. They have kids water park and programs for them. The pools  [... read more]are amazing, the have a wave pool, lazy river and a great beach and all very clean. They also have a shopping centre if you want to do some shopping. The staff are very friendly and always happy to see you. Also for amenities, you don’t need to bring a thing, they have big bottles of shampoo, conditioner, body lotion, hair dryer, towels, robe, slippers. We did not see one bug and I have to mention the smell when you enter the lobby is amazing. We highly recommend this resort and we definitely will be returning.

Great family resort

My fiance and I came to Iberostar early November for a week getaway. The staff was very welcoming and helpful throughout our stay. We spent most of our time at the beach and the main pool. The beach was beautiful and well maintained - you will have to swim atop corals to swim and float at the beach, beware of jelly fish as we both got stung. The entertainment crew was great and fun through the day from entertaining beach volleyball and games to pool activities. The resort is big as well so you a [... read more]re able to roam around and walk all over without the need of golf carts to get from point A to point B. Our rooms were great as well, spacious and clean. The restaurants were wonderful as well with plenty of options - would highly recommend this resort for families and young kids as there were a lot of entertainment for kids and lots of families. We had a great time but if you’re looking for an adult crowd, may not be the right resort for you.