Complete let down

only thing nice were the friendly staff and the cuteness of the apartment but things were falling apart. this was our first time to Cuba and the nexus tour guide who was suppose to meet us at the next hotel at 1:30 PM the next day after our arrival was a no show which did not help our stay all that much as most of the staff could not speak a word of English. and the local free bus into Havana did not work most of the week.

Decent accommodations

Overall my experience was positive. I found the staff in the lunch bar in particular to be quite good to me and my family. They certainly stood out as the best part of the overall service. The food there was reasonably priced and tasty. I was less satisfied with other aspects of the whole experience. The housekeeping staff seemed to not come by for days. Not a huge deal but a bit surprising. We had an extra bed put in our room which was not really satisfactory. English language was a difficulty  [... read more]for some and we received wrong answers due to this. Again, not a huge deal. I would likely go somewhere else next time but did enjoy the stay overall.