Problems and issues at the Hotel.

Other than the fact that the Hotel was close to Universal Studios and the beds were comfortable, we had some unfortunate issues with this Hotel. 1. Beds were not made every day 2. Towels were not changed every day. 3. The room was very dry and musty, so much so that my son developed stuffy nose problems and breathing difficulties. 4. The hall carpets smelled of mildew. 5. The fitness Center was very cold and only consisted of 2 or 3 pieces of elliptical machines and no free weights. 6. On [... read more]ly one elevator was working. 7. No one was answering the phone, when we called the front desk, so we had to go down in person when there was an issue. But the staff was friendly, and did accommodate when asked for towels to be changed and beds to be made. I have read the Hotel tries to address problems that have come up. but in looking over the reviews within the last year I see that some issues have never been dealt with as I have mentioned above. For nearly a year the elevators still have not been fixed, and the carpet still smells like mildew and I don't think has ever been cleaned. Although I have seen other Holiday Inn Hotels that are much better, I would not return to this particular location at Caravan Ct. in Florida and would rate it a 5 out of 10.

Good location

Front desk customer service was excellent Rooms very outdated needs lots of work,carpets need to be removed very dirty,toliet seats very old need new ones,bathroom very small in one bedroom suite.. Location perfect for universal and i-drive trolley... The complimentary shuttle runs very little doesnt help ..took ubers and taxes instead... Would not return to this hotel

Average Resort

The hotel was dated and the room service was below average. The room was not fully equipped. We had to ask for extra towels and shampoo few times. The room was not fully cleaned every day. We asked to have the room cleaned few times through out our stay. The staff was helpful but I won't stay again at this hotel. It was a 20 minute drive from Disney. The Disney tickets that we purchased from the hotel had a caveat attached to it where we were asked to attend a marketing seminar to purchase time  [... read more]share with the Holiday Inn resorts. That was not explained to us prior to buying the tickets. Overall the trip was good. Air Transat had good service.

Below average

Front desk service is good, the room is fine bedsheets was not tuck in properly, the bathroom was not clean enough especially the bathtub as soon as you step in you can feel in your feet the dried soap and dirt that stick sorround inside the tub. But the thing i really mind most is their cleaners doesnt have consideration to their guess my room beside the staff room. everytime they go in to that room they always bang the door so loud that sometimes i got startled when im taking a nap.

Could have been better....

We found most of the staff to be very nice and easy to deal with, but had some issues with the cleaning of our room. It was hit and miss, as one day we might not get clean towels left, and another day the only replacement coffee pods would be decaf coffee. This is an older hotel, and we found that it could have been a bit cleaner. On a good note, it was close to attractions. When booking I was under the impression that there was a continental breakfast included, but this was not the case.

Perfect Location!

Great location, close to the parks, shopping and dining! Pool was great to cool down after a long day of adventures. Hotel was clean, staff friendly and provided a gift shop on site, where we were able to purchase emergency medicine and pick up some things we didn't get to while out. Travelling with a group of 6 can be difficult but we did not experience any negatives during our stay.

Great stay

The holiday inn across from universal was great! The hotel staff went out of their way to be helpful always and they were always smiling. Flights were fine. But I was surprised that you have to pay for checked bags. But hey. Overall. Would probably stay there again.

Great deal on airline ticket and hotel

Overall it was not bad. I got a good package deal on hotel+air fair. Tripcentral agents very cooperative and responsive all the way, even on phone. I even had to call them 4:00 AM in the morning and was able to talk to a live person. But the fact that they have a a live agent to deal with you alone makes them stand out from the rest. Hover, it was disappointing that the hotel did not provide a free shuttle from the airport (It was Holiday Inn near Universal). I had to find/book a rental car rig [... read more]ht from the baggage claim (which was also not bad, but I'll write about that elsewhere). The hotel was moderately OK. Hallways were not very clean. Room had a microwave and small fridge (good, good). Phone calls were outrageous expensive. I was charge $20 for 3 calls within US/Canada, totally ~10 min.