Nice resort

I liked the hotel and everything was in close walking distance from the room. The food was good the staff was friendly. There wasnt any hot water in the room until about the 4th day there but it wasnt a big deal. The shows were great especially the steel drums.

What an amazing resort

This is my second time visiting this resort and I will continue to go until I am proven that there is something wrong. The people are just amazing. The staff really cares about you. No one is pushy and no expectations are had. My most favorite people are Marcus the tour rep, The smile of his is so contagious. Nadae Semone Konia the front desk agents are so incredible. Make you feel so welcomed. Nathaniel the chef is so kind and ensures our dining needs are to our satisfaction. Nothing can stop [... read more] me from going back. I am already looking to book in a few months.

Amazing resort.. !!!

everything about this place is perfect, we go every year. the entertainment staff, Zoey, Jay Jay , TC and all of them basically make the resort always vybing! the dining room is small but always a good assortment to pick through as well as vegetarian options. the bar staff always on point especially Shaquille who made this trip extra fun by the bar with his great personality! big shout out to the best receptionist Tianna at the dining room who always made sure we had everything we needed! also [... read more] the security were awesome and finally always helped out by the manager Mustafa and guest services manager Bermadine .. over all the rooms are big and clean and the grounds are kept so tidy! keep up the good work! sharmaine

Perfect getaway!

Hotel and staff are organized, this resort offers many conveniences. Everyone is super nice and down to earth. The view, the beach and grounds are paradise. Good vibes, good food, good service, good people and good view. Thank you for making our vacation one of the best we’ve ever had.

Super Resort

Remember this is a 3 star, and we actually like the size of this resort..The staff, each and everyone of them are great...Yes the rooms are a bit outdate, especially bathrooms, but they are re-doing the whole resort...Food is outstanding...We will return in a heartbeat..

Nice Subtle Family Vibe in Perfect Location

Its the perfect spot on the hip strip, close to craft market, free beaches, convenient stores, clubs, restaurants and less than 10 mins from airport. The hotel has lots of swimming, sunbathing areas and good food. Excellent staff!!!! Although they could use more. Spacious rooms and not an overwhelming property. Entertainment is just okay. Its the perfect budget trip if you don't want to spend top much and don't expect "high end". The hotel is doing some good renovations so it will only get bette [... read more]r.

Great place!

The hotel was being renovated while we were there which was fine because it will make even nicer to stay at. Our room was ok. Needs a little facelift but the bed was comfy, lots of hot water and water pressure in shower and the view was spectacular. The food was excellent and the staff were very friendly. The pool where the bar was could be cleaned better but we still used it. All in all a pretty decent resort.

Both good and bad

Some rooms were old and musty, after 2 weeks we were able to change room which was renovated but we had to accept 3rd floor luckily we are fit seniors my husband is 85 years old, a other reson for changing room was extremely loud music with the system crank up to maximum. On could not relax even during breakfast and supper, When we asked to have volume turned down we told ths was a party place basically discmatory reply indicating we were old for this place. The loudnes was extrm in Canada would [... read more] be illegal for public place. Rooms were extremely damp our in the morning would be wet. As far as food, drinks and alcohol beverages are concerned it was excellent. We had option to eat in both facilities Decameron Montego Bay and Cornwell. Staff was very friendly and helpful. Thank you for opportunity to share our experience.

Absolutely the worst !!!

My husband and I have vacationed in many countries and resorts. This was truly the worst experience we have ever had to endure. We arrived at the Grand Decameron Montego Beach around 6pm, tired and hungry. We were greeted by a less than welcoming front desk employee, given our keys and a pamphlet telling us where everything is. No personal information given, no tour, just a man to help with luggage to our room. Following this we had to find where the buffet was, so we could have supper. Our ro [... read more]om was adjacent to the pool and the swim up bar, which turned out to be the worst spot, as the entertainment guy was so loud over his loudspeaker that we often had to go into our room to converse, as we had to yell at each other to be heard. Complaints to the front desk went unheard, and it continued thru out our 2 weeks there. A very surly front desk person told my husband " move or get use to it". We were advised by other guests to not move, as they received a room so full of mold, their daughter was unable to remain there due to her asthma. The internet display of this hotel states there were 4 A La cart restaurants, there is only ONE, with a very limited menu. They also say they have a spa.... but the hot tub didn't work. The crushed ice machines didn't work in 2 of the 3 bars, so your drink options were limited. On day 3 of our "vacation" a woman overdosed by the pool, requiring medical attention. For this I give the resort nurse kudos, as she did an excellent job giving CPR and using the ECD. By day three, we had not had any room service. Once again, I had to walk to the front desk and complain. Eventually that day we did get someone to come, and left us ONE bath towel for the two of us. The next day , out of complete frustration with the guest services person, I walked over to the other Decameron so I could speak to the Sunwing rep. It was her day off, but the front desk staff called her at home. I explained our frustration, breaking down in tears. ( I had to walk over to the other decameron, as we still didn't have a phone in our room after 4 days) The manager for that building heard me on the phone and asked to talk to me following my call. The sunwing rep was not helpful. He took me back to our resort in a cab, spoke to the entertainment people to turn down the music, got us towels, and told us to call the front desk if the entertainment people increased the volume. This was much appreciated, especially the cab ride, because I am only able to walk short distances due to medical reasons. Calling the front desk was ineffective after he left, and as stated before, we were told to move or get use to it. The Buffet needs to be addressed also..... The food was bland, and often the steam tables were empty after only a sort time that you signed into the buffet with your room number and your name, which we found weird at best. Christmas was a disappointment, with nothing special, other than some Christmas carols playing in the lobby. They did serve turkey on Christmas eve, but the vegetables were all gone, and there were tiny roast potatoes. No glasses for juice, and we finished our meal before anyone gave us water. This was a common problem in the buffet,and was always met with " we are short staffed". The was a gentleman that went around inspecting, everything, admonishing the serving staff in front of all the guests. Very uncomfortable for everyone, I'm sure. There is no Sunwing rep or any other rep at this resort. You have to go to the other Decameron for any assistance. I really did have to give myself a week to stop being so angry and disappointed to write this. Everyday was tears, everyday it was something else not working (hot water ) (door lock) we couldn't wait to come home. I did try with sunwing to come home early, but there was no availability other than the flight we were already book on. When at the airport a young man that helped me with wheelchair transfer to our gate informed me that this hotel had recently been on strike. Not surprising.

Delightful!

I would go back to this resort in a heartbeat even though there were a few negative things. You have to understand they had lots of damage due to a storm and doing a great job fixing up the outside. The new boardwalk was very nice. The grounds themselves were very well maintained. The rooms are a little outdated and need some TLC but really how long are you in there anyway. I found my bed and pillows very comfortable. I wouldn't say the food was amazing but it was good and you won't go hung [... read more]ry. Lots of drink choices. I can't say enough about the staff. OMG they were all so genuinely nice and not because they wanted a tip. I loved Jamaica ?? and loved this resort ?

What an Amazing Time!

This hotel is amazing with all that you could possibly need all in a row. Our room, vendors, A la Carte Restaurant, hot tub, bar/entertainment area ( & disco), buffet, spa, pools and snack bar. The beach out front of all of this and the use of the facilities next door! We also went off of the resort for excursions and to shop and I can't say one bad thing about the place. The food and the drinks were plentiful and varied, the staff was super friendly and helpful, and even traversing the Jamaica [... read more]n airport was smooth and uneventful. We made some great friends across several generations and I just can't wait to go back!!!!

At least the AC is working and the view is spectacular!

I'm not a fan of leaving reviews, but future visitors to the country need to know. The only two things great about this hotel is the AC works wonderfully, and the view of the blue waters and sunset is spectacular. My husband and I stayed in this hotel for a week. Wowed by the beautiful clean ocean, and the sunset views, I looked beyond the wreck of what should've been our walk-out-to-the-beach-from-the-room accommodation. The typhoon that hit the island a week before we arrived wasn't the res [... read more]ort's fault, so I'm not going to stress on that. But surely, typhoon-hit or not, they can wash the silverware/cutlery, glass, and plates, right? NOPE. So, future guests, bring your own spoon, fork, knife, glass, else you will be wearing the lipstick of the lady who used the wares before you did. By day 3, I learned that they have disposable paper cups just by the bar for tea and coffee. I grab 2 of these for our juice in the morning, and for dinner, we always get alcoholic drinks because they put straws in those. (Come to think of it, I don't know if they recycle straws too!) Food was sub-par. I didn't want to tell my husband, but I noticed that if there was steamed vegetable for supper, there'd be vegetable quiche for breakfast the following morning. Food repurposing. So, are we eating fresh food? The beach, oh, the beach situation! The early bird gets the worm. Get up before 6, head to the beach OF THE NEIGHBORING HOTEL (nope, we didn't have a beach!) and reserve a beach chair by draping a towel on it. EVERYDAY! A chore while on vacation, yeah, sign me up! Merely hours before arriving, my husband noticed that they didn't give us a key to the safe, this after he talked to front desk that we needed a safe. He called and was rudely asked "Well, did you ask for a key?" Erm, wouldn't that be a given? He tells you he needs a safe, that means you should give him a key, otherwise, it's not a very safe safe then, is it? Duh! Oh, and Royal Decameron Montego Beach, please don't call your hotel an all inclusive resort if you run out of ice-cream or if your guests end up buying beer (beer!) outside of your premises because your capacity is only 1 tiny can per 20 guests! These people paid for all inclusive (including beer!). And towels in the rooms, which you seem to run out of as well. Mind you, not everything was below 1 star. Some of the staff are friendly, and their evening performances are entertaining. Unfortunately, these weren't enough to entice us to recommend this resort to anyone.

Royal decameron montego beach

I thought resort was a little run down staff very rude bar staff not very nice would not recommend resort cleaning staff where not ok giving bathroom supplies pools could be better would go back to Jamaica not resort

Royal Decameron Montego Beach Still Rocks!

We came back from a week in Montego Bay on Nov 22nd. We had been to the RD Montego Beach approximately a decade ago and had loved it. Reading the reviews before booking about RDMB was a little surprising to see the more negative reviews. We love the place because it is smaller, and the food is very good. This is a 3 star resort and I think people sometimes expect 5 star amenities wherever they go. RDMB is very clean, and the staff ensures the food is safe by randomly checking the temperatu [... read more]re of the food. The buffet Passa Passa has a variety of fresh fruits, vegetables, meat, fish, breads, cheese, cereal, etc. The buffet offers variations of preparations of these foods daily. The a la carte restaurant Souk is excellent, preparing Jamaican cuisine in new ways, including Asian fusion. As a bonus, RDMB’s sister resort, RD Cornwall Beach is right next door, and you can use all the amenities there, including their a la carte restaurant, Olivia, featuring seafood. The grounds were immaculate, which was very important to me since my mother is elderly and has problems seeing the ground when she’s walking. The staff was amazing; friendly, helpful and they really take care of people with mobility issues. So many times they would tell us to take our time, and made some amenities more easily accessible for her, without asking. Jamaicans vacation here as well, and we had so much fun. You know a place is good when the locals stay there! If you are looking for a 5 star sprawling resort, this is not the place for you. This place is for people looking for a gorgeous beach, great staff and a family feel. We shall be back!

Resort Review! Royal Decameron Montego Bay.

We spent March 31-April 9th at this resort, and we got a great price as we booked this back in July 2022 and it was well worth it! Pluses are the Beach, they have a Great Beach area, the sand is soft and lots of different access point to get on the Beach, we really didn't have to search for empty chairs there was always one available, but ppl are putting their towels on them and reserving them for the Day. There is also the Pool area which consists of one large pool and another smaller one, with [... read more] a Pool Bar right there which is cool. The food was Great, lots of Variety to choose from, and we were happy with the Food for sure. The staff is courteous and work well together for the most part, I think since it is getting busier that they may need more staff, as sometimes there is a bit of a wait for service but its okay! The Bar staff is fun too. Front desk staff was great, and there is a sister resort (Cornwall Beach) that You have access too (the beach, bars and restaurants), and they are newer building so a bit nicer overall but we went for dinner there one night and had to wait inline for abit and the food was not as good IMO, but it is cool to have access to another place for one price! Minuses are the room we stayed in was quite a distance away from everything, we were right by the public beach which had street vendors on daily/nightly and at times they played their music quite loudly at night, but it was cool to see the local action in play. The Entertainment on our side was fantastic, they had live music, circus acts, magicians, it was very Entertaining and was a packed house, they put in allot of effort here to to make it a good time had by all! There were tour operators at the Newer Resort to help you with that stuff. I would recommend this place to anyone looking for a great deal and fun times!!

Great time

Been here 3 times, so no new surprises. Was nice to use the sister resort next door. Only issues were a rude bartender, my friend reported him to the resort manager but it didn't make any difference. And other bartenders waiting on sweet young things and making us older people wait ages for drinks. Some of the wait staff in the buffet dining room could smile once in awhile but otherwise a great time

Disappointing Decameron

This was our fourth visit to Royal Decameron, Montego Beach. We did not get the two bedded room we requested in the main building on a higher floor but a double bedded room in the Sunset Bldg on ground floor. The room was damp with the door facing the ocean which did not open/close properly. We were told it was due to the humidity. Also two stairs to get into the bathroom with a fixed glass shower door which pushed water onto the floor. Closet also warped from humidity. We waited until  [... read more]4:00 pm the following day to move to the main building. A king bedded room. Toilet did not flush properly and lights in bathroom needed to be replaced. We reported this on Nov.11 and it was fixed on Nov.15. Elevator in main building is no longer there and there are flour floors? Front Desk advised it is "good exercise". I updated AC rep - never received a reply after two messages and phone calls. She advised there is no rep on hotel site and AC does not have access. But Air Transat does? Appreciating that COVID has presented challenges, however no quality control on maintaining the rooms. Tables in restaurant often not set or missing cutlery/glasses - restaurant was not busy during our stay. Dirty plates left outside doors for two days. We always enjoyed Decameron and never complained before, hence our return, but not this time. I visited the newer sister hotel next door which seemed better organized and staffed. Grounds and pool area were their usual good standard as before - no complaints. Management needs to step up. I will also be contacting AC and Decameron.

Amazing resort and staff nice people beach is beautiful only few suggestions there was only one beer brand and if you don't like music and noise then it's not for you it's on main road you can hear traffic noise in your room easily

Excellent staff amazing food only one brand beer if you like quite location then it's not for you cause it's on main road and rooms are close to beach For staff amazing I wish I could stay more it's close to airport too

Terrible Time

Where to begin anymore.... Me and my wife stayed for 9 days.. A week before we arrived there was a storm.. It damaged the beaches and boardwalks.... They worked pretty hard to fix them up.. and honestly I looked passed all of that it was out of there hands. My family has stayed here several times and even rented the big suite on the roof. So it was very highly recommended. Let me say.... the pool... entertainment and outside bar staff ARE AMAZING..The best I've ever had from a resort.They mak [... read more]e you have fun NON stop and take your mind off a bad time your having in your room.....Let me explain.. After we checked into our room I noticed a weird smell that I couldnt place... I also noticed the lock on the door over looking the main drag montego bay was sketchy... It didnt let my wife feel safe. But we said "Hey we are here!!! Nothings going to happen anyways..." We then went out to our balcony sat down only to have a broken balcony gazebo in our view.... it looked as if it had been broken for a while. I said well this sucks... will just stand I guess and we laughed.... And then... Before dinner my wife went to have a shower.... 2mins into her shower the water pressure is gone.... like I mean GONE.....and zero hit water (we took videos) she had to play with it for 10 minutes just to rinse her hair out.... I said ok this is insane... When we head down for dinner we will get someone up here to fix this..... When we went to the front desk we said we asked to speak to a manager... We were told the manager wasnt in but they would send a maintenance guy to check the water and our other issues stated above... We went for dinner came back to the room and noticed our view on the balcony still blocked and the smell was still in the room. I never checked the water pressure because well I was exhausted after a long day. They next morning we went back downstairs. I asked if my room was going to have things fixed... they assured me it would all be done today.... At the end of the day we came back to the room to get ready for dinner... the view on the balcony was still blocked and the room had an odor of sewage... I'm like great...as my wife was in the shower for only 5 mins I could hear her yell "ARE YOU FRIGGIN SERIOUS RIGHT NOW" I ask what was wrong? She says theres NO pressure. I called downstairs asked for a manager to come upstairs... They told me to hold for several minutes then hung up... I called back down and asked what was going on... I was then told a manager was coming... my wife continued to get ready as we waited... before we headed down I called and asked if a manager was going to come.about an hr had passed.... I was then told he did come but no one answered the door.... This was a false statement because all we were doing was waiting for him..... We confirmed the room number they said yes... We went downstairs and I asked to talk to him... Only to be told he was gone home for the day again... even though he was just... here.... I left a msg to be seen in the morning... In the morning by then we are on day 3... I asked to talk to the manager and was told he wasnt in. And they would send maintenance up when we went back up to our room.. So that's what we did we called and maintenance came up.. We showed him all of our concerns..... - The smell of sewage (I'm told by the cleaning lady can only be controlled by keeping the bathroom door closed and fan on) like for real? - My view being blocked on the balcony - The lack of lock on the door - And the water pressure.... The maintenance man said he was busy but it would he fixed... We left for the day visited a school and hospital came back late went to shower and again.... No water pressure and nothing in the room has been addressed... I said ok he said he was busy... Theres always tomorrow.... Next day we confirmed if someone was still coming we were told yes... I said good I was getting sick of showering on the beach.... they laughed I didnt... At the end of the day guess what.... nothing done....that was day 4... The next morning we left for an excursion... before we left we had cold showers with dribbling water pressure. I told the woman at the front desk nothing had been done yet. I asked for the manager.... She called litterally 5 different numbers no answer until someone finaly picked up and she said someone will be there to fix it all today. Again...no manager.... We went out for the day came back to our room and NOTHING WAS DONE. Of course theres no manager because its "too late sir". The next morning I emailed my agent... I gave her the rundown of everything that had happened thus far... I sent her pictures of my room and things we were dealing with... She was blown away and "disturbed" from what she was seeing... She then told me to find the transat agent with a blue binder and they should be able to help me.... I asked the front desk where I can find her... I was pointed to the road "bus pick up is over there" I was like... WTF?!?!? My agent then gave me contact info to report emergency while at resort. I then copy and paste my email off then I sent my agent and continued to wait... A few hrs passed and my agent told me where I could find the transat agent... When we went to see her instead of asking if we were ok or what had happened.... me and my wife were bombarded with "YOU SHOULD OF SEEN US SOONER" "WHY DIDNT YOU TAKE OUR BUS YOU WOULD OF GOTTEN OUR PACKAGE" I said I booked my trip through an agent... I never needed a ride...or help.... until I got here.... I said I tried dealing with this myself for 5 days and it's gotten no where.... The transat agent I talked too said theres nothing she could do today.. as shes filling in for the other agent... and the GM Mr. Montague isnt in today.. (the same GM I've asked for several times that is never around) I'm told to deal with it again another night.... the hotel and sister hotel are over booked... I'm told to come back in the morning and talk to the GM and regular woman working as Transat agent... I emailed my agent back informed her what was happening and waited till morning. So now day 6 my birthday the main reason for making this trip..... what a great time 🙄 I go looking for the agent... I introduce myself. I start telling her my situation (you could tell from her body language towards us she knew all about it and was annoyed to be dealing with it).. She also then continued to be easily offended by what I had to say about our experience... She then starts accusing me of making things up because I didnt come see her sooner. I tried telling her what was going on.. I told her I didnt even know there was an onsite agent person here and I tried dealing with things myself... but enough was enough... she then says "No one else here has complained ... I'm being told they cant move the awning... and they have no idea what your smell issue is they don't smell anything ... and theres nothing wrong with the plumbing" from what shes being told..by the way who have you spoken too can I have names?!" I said listen I'm on vacation... I've been dealing with bullshit for 6 days... I dont care for anyone's name I can point them out to you... but no one seems to care anyways. Do you want to come see my room? Want to come smell it? She replied "No sir" Well then here and I pulled the phone out showed pictures and played a video of my wife with shampoo in her hair... I said is this acceptable? I'm on vacation man and this is my birthday and this is just bullshit.... She left for a few minutes came back told me to check out of my room and they would give me a new one today.... Btw I still have yet to speak to the GM of the hotel..... NEVER SEEN HIM IN 6 DAYS NOW. Later that day we were relocated to a different room where we spent the final 3 days... the room was exceptionally better.. Funny part of this... that afternoon I'm at the pool... I look up at the room we checked out of and someone already in there... THEY FIXED NOTHING.... AND PEOPLE JUST GOT PUT IN THERE LIKE GET REAL! OTHER ISSUES VENDORS This hotel allows 4-5 different vendors to set up a day in the resort. The idea is awesome. Until you gotta walk by these people... THEY DONT STOP HARASSING YOU!!! Your walk to your room and you're just bombarded "Come check out my stuff" "I have kids I have to pay for" "I'll make you a deal" "what's this worth to you?" When you say no man I'm good... THEY GET WORSE!!!!! "Take this... take this" "just give me what you have" "why do you support this guy buying from him and not from me?" If people wanted to deal with this they would go out the front gate and be harassed. Its unreal they allow this.... I had to walk by them everytime I left and went to my room... I'm not kidding when I say this... one day I was harassed 15 times by one area... 15 TIMES MAN. even after I said NO I GOT NOTHING TODAY.. FOOD BUFFET: or should I say lack there of? The meat options are terrible.... in the morning you better line up at 6am to get a peice of bacon...because they dont want to refill the small tin of it.. (told by a cook) So unless you want lamb or pork almost every night you have almost nonother selection.... They have more bread options then protein... HOURS: If you have a long day and get back and want to eat.... well you better be back by 9:30pm or ur not eating till 11:30pm theres no food in between. I was told to check out the bar area for food... I went over to soggy sandwich... like come on I'm paying for this... STAFF: You know what's cool? Taco night.... you know what's not cool? As a cook is making your tacos staff comes from the back and starts making there own food beside urs on the grill... pick it up.with napkins and start eating it around the cook making your food... like are we for real here??? Terrible place wouldnt reccomend

Excellent service food and flight

Beautiful sea view excellent service friendly staff safe to go outside the resort during the day food available at all times lots of activities during the day and night family oriented no noise or trouble