Beautiful resort

Very nice hotel with a lot of trees covered everywhere to make the rooms more privacy and prevent the hot sunlight when walking around. However, the ponds are smelly. Rooms are spacious and very cleaned. It is good to have the beers and soft drinks in the fridge. Foods are good and plenty. The beaches are not big and the water is dirty that can’t swim in June.

Unbelievable Resprtt

This resort is one of our favorites so far out of the 50 we have visited around the world. We upgraded to Preferred Club which for us was a great experience. Service around the pool was outstanding at the beach club it was amazing too. If you are looking for a relaxing resort upgrade to the Select Club if you enjoy a bit of a party you can head down to the main pool. The food was really good a nice selection for any type of eater. Rooms were clean and never needed to ask for anything during [... read more] our stay. Only issues we had was trying to find a early time for the restaurant as you would need to book at midnight or you could find anything let alone a early time.

Amazing Resort

Just got back from an amazing family vacation. This resort is beautiful with lots to do for everyone. Make sure you have strollers or wagons for the little ones as there is a lot of walking. The beach is not the greatest but the pools are great. The only thing this resort needs to improve on is the buffet. There is only one buffet for lunch and there were often long line ups and some shortages of the simple food for kids. The other thing we were very surprised with, considering this is a fa [... read more]mily resort, is that there were no bath tubs to bath the kids in the evening, only showers. We found that very odd especially for the little ones. Otherwise Amazing! Would highly recommend it!

Just okay.

Hotel premises were beautiful, but we were disappointed with many things: 1. Wayyy too crowded. Hotel was at 97% occupancy and it was felt. The resort only has 2 small pools, and they were extremely crowded, loud and very murky by the end of the day. Beach was very busy and buffet had huge line ups. À la carte was impossible to book. 2. All 6 Cenotes were CLOSED. Huge disappointment, as this was one of the reasons we booked this hotel 3. Beach water had a ton of sargasm and was brown. W [... read more]e swam 2x the whole week because it wasn’t pleasant. 4. No food at the beach or pools. You had to go back indoors to the busy buffet for food. The only thing that saved us was the big water park that my kids loved.

Great for nature lovers

This resort is good value for the cost. The grounds are gorgeous, the wildlife is delightful, and the staff are helpful and never pass without saying hello. Our room was modern, everything worked, and it was kept/restocked every day. There is so much to do, that you don't feel the need to do excursions. The beach is not the greatest, but it is sandy and we didn't need to fight for lounge chairs which is refreshing. The pool was very busy, so we avoided it. Guests seemed to enjoy the schedu [... read more]led activities. Drinks were always good, and lines never seemed crazy despite it being March break during our stay. The nightly shows were a pleasant surprise. We attended them all and enjoyed every one. Food is where this place falls short. You have to set an alarm at midnight to book a la carte meals, or take your chances. The buffet doesn't have multiple stations, so it just becomes a long line. While the food is adequate and you can always find things you like, your potatoes and vegetables are cold by the time you get to the meat. It simply comes down to poor design. My check in/out was at fortunate times, but it was easy to see that with only 2 staff working the desk, bus loads would take substantial time. This resort is not extravagant, but for those who love to wander, explore nature and make the best of things, you can thoroughly enjoy your stay.

Sandos eco resort March break

The resort is beautiful. If you do not have the upgrade to the elite it is VERY challenging to get into an a la cart restaurant. The beach is very rocky in the water but the sand on the beach is soft. There was good availability of chairs on the beach. The food in the buffet was often cold. Unfortunately I did get sick with GI illness 2 days into the trip. The cinnote was close for the duration of time we were there. There was no hot water for the first 4 days in superior family eco room. A pipe [... read more] leaked on our last night and we were moved to a pool side room that we encountered a few cockroaches. The theatre and shows were absolutely incredible. The pools were clean. The water park was amazing for the kids. The room service was great and the bar fridge was stocked every day.

Great resort!

Our family of 5 had a blast! Food was good. À la cartes were great. The grounds were beautiful and there was a lot to explore. Lots of things to do for the family. .

Amazing resort!

We had the Eco Family superior room which was spacious and clean. Towels were changed everyday in our room. The resort is absolutely stunning, everyday had something different to do. Between the waterpark, pools, beach, and numerous natire trails we were never bored. The food was great, the entertainment was always fun, the nightly shows were entertaining. The staff were all amazing, friendly and helpful, very quick to respond to questions or help. I would completely recommend this resort  [... read more]to families, or anyone who loves nature mixed in with the resort. Such a unique experience!

Great Experience

The resort was wonderful and my family of four had a great stay. We say so much wildlife from our balcony and across the resort, it was endless excitement for the kids. The setting of the resort with mature trees, cenotes, creeks and rocky terrain was a one-of-a-kind resort experience. The waterpark on site was a highlight for the kids as well. There were a few amenities which were closed during our stay: the jade river, the cenote and the beachfront restaurant, and some of the closing hours for [... read more] the towel exchange, waterpark and bars seemed a bit off with the hours of other amenities, but overall our stay was amazing. We would go back.

Amazing resort

Loved everything ..the app and map a challenge. Staff very helpful! Wildlife wonderful Separate family area a good choice. Quiet area for seniors very nice. Beach a bit rocky A great adventure park for children.

Beautiful resort

The resort offers so many activities. Most of the experience was fantastic. Front desk staff was less than helpful. Horrible experience checking in. Had sent a email request for the two rooms to be close in proximity and they were as far apart as you can imagine. They refused to try and change rooms for us we were a party of 3 women and would have felt safer if the request would have been met. The dinners were amazing and all the other staff went above and beyond to make our experience amaz [... read more]ing.

We loved our holiday!

This resort was amazing. I had read some negative things after I booked and they were unfounded. If you like animals and being in a lush setting this is the place to book. We saw monkeys daily. We ate at all 4 al a cartes during our one week stay. Another couple booked on here the same dates. No one was sick from the resort. We found it easy to get around with maps everywhere. The adult select was worthwhile since we weren’t travelling with kids and we used their private areas extensively. We fo [... read more]und it helpful to join a group site on Facebook to learn about the romantic boat ride, a must see fire show, Mexican night and chocolate party which were all included. Of the 5 previous trips to all-inclusives in Mexico this was our favourite with its mix of adventure and facilities. Staff treated you wonderfully. We didn’t leave the resort this time since we had done so in the past. The cenote for swimming and snorkeling was closed for rejuvenating but we were fine with that and it did not affect our vacation. Once the pH comes down it will reopen so no date has been set. One error on the description I noticed was it said separate check in for adults select. Due to staffing this is not the case.

Great place

If you enjoy nature trails and local animals treating you, then this is your place. Great food, great rooms and entertainment. Families will love this place with tons of activities for all ages. If I had to complain about something that would be long line ups. 1 or 2 people attending at check-in. Lobby bar only had one bartender. But remember, you’re on vacation so no need to rush. It was an enjoyable and relaxing vacation.

Okay.

Pros: Those most amazing natural habit we have ever been too Great vaca for family a week is plenty to do everything Most of the staff were very friendly and accommodating Lots of fruit and vegetable selections Nice pool areas Cons: -sales people pounce on you the very first day. Extremely friendly until you say no. Rude comments and the rest of the vaca if they saw you, you bet your bottom dollar they remembered you. Cold shoulder. Made us feel extremely uncomfortable. - freezing c [... read more]old water in the shower brought to the service counters attention three times and each time they had no complaints recorded On our eighth day after demanding a new room, they decided they were going to move us. In the end, we chose not to move because there was a god-awful stomach flu going around people dropping them off like flies didn’t want to take the chance and pick up a bug -The Mexican buffet was our favourite place to go but in general the buffets never served hot food unless you were getting it prepared Water park closed down pump issues -I would not go back to this resort because of their sales people Not enough activities around pool areas

Great family resort

Great family resort with lots to do for kids. We were busy from morning until night. We stayed in the family section, which was further in the back offering more tree areas. This provided lots of entertainment from the monkeys in the trees. A truly unique experience and a highlight for us. Our accommodations were one of the renovated areas. We had a king bed and bunkbeds which were sufficient. The main buffet was standard resort food. The Mexican buffet was really good. It was very difficult t [... read more]o book à la carts and this was very frustrating. We only managed to get to one à la cart. The grounds are beautiful with lots to see and do. The staff work extremely hard to keep it clean and it shows. The grounds were spotless, considering there was wildlife all around us. We really liked the fact that our room key was our bracelet. One less thing to worry about. The pools were ice cold. Literally felt like you were swimming in ice cubes. Overall, it was a wonderful family holiday for us. We would recommend this resort as a family resort not a party resort. Lots of kids.

Spinning ceiling fan fell on child

First room was not fit to stay in, should never have been assigned considering no shower head, wall sconce was on bench, patio door unable to open, 2 huge holes in ceiling Second room the spinning ceiling fan fell on a child in bed, hotel did nothing, no credit or new room, and zero communication from hotel management or the travel agent Waterpark supposedly closed due to water pipe burst yet it was obviously to paint the kid area as they miraculously opened for one afternoon when people c [... read more]omplained Most restaurants were closed including buffets and beach bar for our whole trip, impossible to get reservations to the a la cartes Beach was terrible, we travel twice a year and by far this was the worst resort and beach of all the places we've been..... I will never go back or recommend this place or travel agent..... extremely disappointed to say the least. Only positive thing was the monkeys.... DO NOT trust the reviews on trip central or trip advisor

⭐️⭐️⭐️⭐️⭐️ An unforgettable experience surrounded by nature and excellence

From the moment we arrived, this hotel exceeded every expectation. It’s not just a place to stay — it’s a full experience that perfectly blends luxury, nature, comfort, and entertainment. ? Nature & Forest Setting The hotel is immersed in a breathtaking natural environment. Being surrounded by lush forest made every walk feel peaceful and grounding. You truly disconnect from stress and reconnect with nature here. ? Cenote – Absolutely Magical The cenote is hands down one of the most beau [... read more]tiful features of the property. Crystal-clear water, perfectly maintained, and a magical atmosphere that feels straight out of a dream. Swimming there was one of the highlights of our entire stay. ?️ Gym & Spa The gym is modern, clean, and very well equipped — easily one of the best hotel gyms I’ve seen. Everything is thoughtfully laid out, making it easy to keep up with your routine while on vacation. ? Entertainment & Events The entertainment team deserves a special mention. Every event was well organized, fun, and inclusive without ever feeling forced. There was always something happening — shows, activities, and experiences for all ages — creating a lively but balanced atmosphere. ?️ Food – Outstanding Variety & Quality The food was exceptional. From variety to presentation to flavor, every meal felt carefully prepared. Whether at the restaurants or buffet, quality and freshness were consistent throughout our stay. ?‍? Staff & Service The staff truly made the difference. Everyone was warm, professional, attentive, and genuinely kind. You can feel that they care about guests and take pride in what they do. Service was fast, personalized, and always delivered with a smile. ✨ Final Thoughts This hotel offers the perfect balance of relaxation, adventure, luxury, and nature. The cenote, forest setting, food, entertainment, gym, and incredible staff make it a destination we would return to without hesitation. Highly recommended — an experience we will never forget.

Excellent Resort for families with young children.

Check in and check out process absolutely atrocious. Not enough staff to handle the amount of people. Rooms were only adequate with no hot water. Food was very good in the buffet. Forget about À la cart unless you stay up till 12pm to try and book for the next day. This resort is not for seniors unless you have your grandchildren with you,a tremendous amount of walking involved. Resort did not get information from AC vacations regarding special needs requirements which caused a lot of aggr [... read more]avation at time of check in.

Beautiful Resort-Slow service

The grounds where amazing, the service for check in was extremely long and overall service was slow but friendly. the food is ok but not great. the booking of restaurants is completely ridiculous, need to do online only and only as of mid night so very hard for people with small children or elderly who are not computer technical and impossible to book for more than 4 people at a time. the food at restaurants is disappointing after all the hassle. the waterpark was shut down several days and n [... read more]ever completely opened, our children hurt there backs and had scratches from the waterpark so not recommended. the wildlife was the best part. would not return.

I would not recommend

We were a party of more than 20 people and close to half of our group spent at least one full day in bed with food sickness. The hotel does not limit the number reservations people can make so there were zero reservations at the a la carts restaurants unless you paid for wine in advance. The beach was also not great. The staff were kind and lovely and could not do enough for you. I would not return.