Great time and Amazing Resort

Great Vacation at Barceló Maya Palace! We had a fantastic vacation at Barceló Maya Palace! The resort is beautiful, with well-maintained grounds, amazing pools, and a great overall atmosphere. It was the perfect place to relax, enjoy the sunshine, and spend time with friends. The staff were excellent throughout our stay! Everyone was friendly, welcoming, and worked hard to make our experience enjoyable. We really appreciated the variety of dining options, especially the access to the à  [... read more]la carte restaurants. The French and Japanese restaurants were definitely our favourites and highlights of the trip! The only real disappointment was the amount of seaweed, which unfortunately made the beach pretty much unusable during our stay. Of course, this is completely out of the resort's control, and we certainly wouldn't hold it against them. Like any large resort, there are always a few little things that could be improved, but nothing that took away from our overall experience. Overall, we had a wonderful vacation, made some great memories, and would definitely consider returning. Highly recommend Barceló Maya Palace!

Great resort!

Poos were clean. While snorkeling at the beach, in front of our hotel, we saw many sea turtles. It was fantastic! We also took advantage of the free catamaran ride Food at the buffet was typical for an all inclusive resort. The alacart resteraunts were better. We were able to get all 4 alacarts we were entitled to with the times we wanted.

Wonderful Vacation. Amazing Resort.

Landing at Tulum Airport was a breeze. Our plane was the only one there, it was oir first time in Mexico. Really liked this new airport. Now as for the resort. Wow. My first time being exposed to such grandeur of Barcelo Resorts. What a Beautiful Resort. So many activities the 7 days was not enough. We had 10k steps daily that when we got home, it felt like we ran a marathon. Food was incredible. We felt spoiled. We tried 3 ala carts and no disappointments. Pools were outstanding!!! You have acc [... read more]ess to all the resorts except for the Adults section. We found a new home away from home. Appreciate our agent Heather for all her recommendations. Such a memorable vacation that left us with a lasting impression.

Nice resort.

It was a very large resort easy to get turned around.The buffet was well stocked .The staff friendly. A little bit of a language barrier.But with a little persistent things were usually figured out.The rooms were spacious and clean. We requested a ground floor but found it damp.we asked to change rooms and the request was granted on the second day.

Nice resort.

It was a very large resort easy to get turned around.The buffet was well stocked .The staff friendly. A little bit of a language barrier.But with a little persistent things were usually figured out.The rooms were spacious and clean. We requested a ground floor but found it damp.we asked to change rooms and the request was granted on the second day.

Barcelo Tropical

This resort was beautiful and took care of most of our needs. Staff were very friendly, professional and always helpful. There was always something to do or see on the resort! like the theatre shows which were performed very well and entertaining. The clean up crew for the beach did an amazing job clearing the seaweed daily. We will definitely be back! Ps. The only negative was trying to get lounge chairs for the pool and beach as most were taken very early in the morning. Reserving at the re [... read more]staurants were a challenge as they most were always full. Night swimming would have been nice to have available. Also late night/early morning self serve coffee and tea stations would be nice. Should offer more informed tequila tasting. We were very pleased with our stay!

Great resort

This was our 7th time to this resort. I think that clearly indicates we are always pleased with our time there! The beach is long and there are many places to walk in the water without coral. Seaweed was cleared every morning. (We met people at the airport who stayed at another resort and they could only go knee deep in the water as the seaweed was so bad.) The pools are also fantastic and you can sit by the pool and still see the ocean and feel the ocean breeze. We will definitely go back for [... read more] visit number 8!

Beautiful resort

Beautiful!The staff was friendly and courteous!The resort was clean and maintained!The food was very good!The Pools were clean and had some daily activities.Had premium alcohol!Have great stores...restaurants...jewelry store which i was impressed!It had pretty well everything on that resort!Well done!I would have no hesitation going back!!!!

Resort was very clean!

Everything was lovely, Nicolle referred the Barcelo Tropical and did not mislead us it was what she said. As we have stayed at the Bahai we did miss the entertainment at nights that they hold outside with different people playing guitar and singing. The resort itself did not disappoint with rooms and food. Very good! Entertainment we missed. Thanks again to your team for another beautiful resort!

Beautiful resort with so much to do

We travelled as a group of 5, 2 rooms. We upgraded to premium upon arrival, which we felt was worth it. We were able to get dinner reservations at all of the à la cartes we wanted, though they were mostly at 9 pm. The food at all of the buffets and restaurants was exceptional, we enjoyed snorkeling and seeing the turtles and had the great fortune of seeing the monkeys 2 mornings. The grounds were beautifully kept and we found all staff to be really wonderful and friendly.

Great Resort!

We had a great week. Beautiful sunny week with nice temperatures. Lots of fun doing activities on resort and one outing with Transat. The staff were nice and a special thanks to Armin Morales for making our week by greeting us in the mornings with a beautiful smile and just having us laugh which made a great way to start a day. The room was okay but the bathroom can be renovated. The food was delicious. All in all we had a great week!! Monique & Brian.

Good resort, enjoyed out time.

This is our second time going to the Barcelo Mayan resort as we were there in 2018 for the Luke Bryan Crash My Playa and it hasn't changed much since. The resort is kept clean and maintained to a certain point but the more you look the more you see broken or well used items. As it is such a huge resort the maps available in the resort or online are terrible, you can easily get turned around or lost and also having multiple staff tell you a particular restaurant or place in the resort was totally [... read more] incorrect and have you running around getting frustrated. The buffets were good and the a la carte restaurants were very good, we especially loved the Tokyo and Capri restaurants! On average the staff were pleasant but encountered more staff that didn't attempt to understand what you were asking and also would not look at you even after saying good morning or hello... Air Transat had it classified as a 5 star but I would say it is more of a 3.5 to 4 star.

Amazing Holiday

We loved the hotel. The restaurant were amazing. Beds were very comfy. But I would recommend that they have better maps to locate the different restaurants. Steve has been amazing and would recommend anyone to book with him. The resort and beach were beautiful. The staff very helpful. I would definitely come back again and would recommend this resort

Amazing Holiday

We loved the hotel. The restaurant were amazing. Beds were very comfy. But I would recommend that they have better maps to locate the different restaurants. Steve has been amazing and would recommend anyone to book with him. The resort and beach were beautiful. The staff very helpful. I would definitely come back again and would recommend this resort

Beyond all my expectations!!!

Honestly, there is nothing about this resort that I did not like. The ability to go between the Tropical, Colonial, Caribe and Beach resort was amazing as it did not feel like you were trapped on a tiny resort. The grounds and buildings are beyond stunning. No matter where my wife and I walked, we were amazed by the beauty of it. The beaches were well groomed and offered a lot of seating, rocky areas, cleared areas, there is something for everyone. Neither my wife or I had any complaints ab [... read more]out the food, we always found something we liked and it was always delicious. Staff throughout the resort is friendly and helpful. We were avid cruisers and wanted to try something new and this resort blew away all our expectations. While we may not have much experience to compare this to other resorts, we have certainly talked to many people with horror stories from other resorts and I was overjoyed by the experience we had here.

Beautiful resort

The resort was very clean with very friendly staff. Food was good also especially at the specialty restaurants. Rib eye steak was amazing! Beach was nice, but very rocky, so water shoes are a must. Double decker bus available to take you to different resorts My only complaint about this resort would be lack of signage . Bus ride from Tulum airport was about 2 hours!

Everything we asked for!!!

Second visit to Barceló, glad we went back. Only wish we would have signed up for the Barceló club to collect points for return visits. Steve langstaff has never let us down. His advice and recommendations were spot on!

Fabulous Resort

I have stayed at many all-inclusive resorts over the years, and the Barcelo Maya Tropical was on of the best resorts (if not the best), that I have ever stayed at. The rooms were always kept clean and are all updated, the staff was pleasant and professional and the food was excellent. This resort keeps its grounds IMMACULATE! It was very impressive and I highly recommend giving it a try!

Barcelo Maya Tropical

Thank you Angelina for choosing an amazing resort to spend with my family. Resort was very clean the staff were always willing to help. Food at buffet and the restaurants was delicious. Lots of activities for all ages. Loved watching my grandkids snorkel in the ocean was priceless. Thanks so much.

Very nice resort

Advantage of this resort is the access to other resorts and restaurants of Barcelo Maya. Nice, clean, high level service, everyone could find activities by their needs. Our room in Tropical was outdated and needs some fixing.