Some good but mostly poor

Cons: We waited an additional 25 minutes after the last group entered the bus before leaving the arrival terminal. Maybe others took private transportation? The transport company needs to have a process to locate missing or move on. Check-in staff barely spoke English, had poor communication skills, ignored our room requests, failed to provide towel and safe cards in the welcome package and took 45 minutes. Most staff were disinterested in their job and the customers. We often had to ask mult [... read more]iple times for water and coffee upon arrival to the restaurents. A-la carte restaurants can only be booked after 8 AM and only for that day and the following two days. So every morning line up in the lobby or Bazarra Rest. kiosk and hope to get a seat on last day as the others are already booked. The main pool had few activities and the entertainment staff was not engaging with guests the remainder of the time. They did not broadcast upcoming activities. The main pool was on average 4' 6" deep which was a bit too much for smaller ladies and kids. More shuttles are needed due to the long distance between main building and pool/beach areas.. Housekeeping service was inconsistent - most days facecloths and a floor towel were not provided. The bathroom floor tile was extremely slippery. We did not have the Level package. Kayak rental was offered at $50 USD/hour. Tennis was free. Pickleball required a fee or Level package to access at the Rafael Nadel tennis center. Fees and inclusions are not clearly advertised. The main pool bar ran out of or never had many basic items such as bananas, coconut rum and mojito ingredients. The resort often used paper rather than re-usable plastic cups. Pros: Direct flights. Wrist bracelets contain the RF chip to allow room access. The property was beautiful. The main pool was massive with plenty of seating and shade options. The beachfront was wide and clean with soft sand. The foam party was decent. Food was reasonable in both buffets and a-la cartes. The kids pool had lots of activities, chicken wings and tasty hamburgers. Best staff: two older guys in the Kids pool restaurant; the lady and the two middle aged guys at the main pool and a couple of the staff at check out. We are experienced Caribbean All-inclusive travelers and easy going. By the third day our group had all decided we would not return to this resort.

Nice resort.

The hotel grounds were very nice, common areas likes pools were in good condition and well organized. Evening entertainment was good, although not really my thing. Food at the buffets was good, what you would expect from any buffet. Lots to choose from. The "a la cartes" I thought were lacking. I went to 3 of the 4 on site and only enjoyed one of them. Of that one, many others in our party did not enjoy their meals. My favorite place at the resort was the coffee bar, although it was f [... read more]requently understaffed during busy periods. Same could be said about the bars in the common areas. Many complaints about understaffing and wait times.

It was just ok.

The hotel was very nice. The rooms were nice the people were nice but when we had to stand in line to book the à la carts is was awful. By time I got to the front everything was almost gone. The bartenders were very nice but not enough of them working we waited half hour for drinks was terrible. The coffe bar was really nice but again one person working they need more people working. We had to wait in line for the buffet and the food honestly was not great. We enjoyed the Japanese. Over all I  [... read more]would not go back. The pool beach drinks were all great the music was great they should have music at the pool, which they never did

The LEVEL not worth the extra money!

Beautiful grounds, service for the LEVEL customers not worth the extra money! The LEVEL concierge weren't helpful at all! Went to their desk three times the first three days to ask for simple things and nothing was never accomplished! The rooms were not as pictured, not clean dirt on your floor smelled very musty! Had to ask to refill fridges, washcloths, and when we arrived, we were put in double beds and one of the beds were dirty!

Resort was nice

Large resort, pools were nice and very large. Beach was beautiful. Rooms can use some updating. Buffets where average and booking alacart restaurants was not easy. We had a large party for a wedding and most couples received rooms with 2 double beds. My nephew who is handicapped was located on a second floor when a ground room was requested. Service at bars for drinks was slow and under staffed.

Great Resort

The resort was large with many amenities. Large clean rooms, several pools and bars as well. We loved the great choices of restaurants from buffet to fancy a la cartes! Yoga classes, games by the pool, dance classes and a water park for entertainment. In the evening there were theme nights, a white party, Dominican night, etc

Disappointing Experience for a Large Group Stay

Our stay at Meliá Caribe Beach Resort had some highlights, but unfortunately, the overall experience was disappointing, especially given that we were part of a large group booking of around 65 people. On a positive note, our room was clean and met our expectations. However, it quickly became clear that we were among the very few who had that experience. The majority of our groups rooms were not as described or suitable for the families staying in them. A particularly concerning situation i [... read more]nvolved my sister, who was traveling with a family of five. She was given a room with one king bed and a broken pull-out couch. When she initially raised the issue, she was told there was nothing that could be done. It wasn’t until the air conditioning in her room stopped working and her toddler became sick from the heat that the resort finally moved her to another room, and only upgraded her near the very end of the trip. That level of response was frustrating and unacceptable. Cleanliness across the resort also left much to be desired. The Level pool, in particular, frequently had visible scum, which made it unappealing to use. The food itself was delicious, but the experience was inconsistent. If you didn’t arrive right when meals began, options became very limited and the food was often cold. We were attending a wedding, and unfortunately, several commitments made to the bride were not honored. The wedding dinner was supposed to be held in a reserved area, but when the group arrived, it was occupied by another party celebrating a birthday. As a result, our group was split up and seated in multiple areas, which took away from what should have been a special, shared experience. Additionally, the bride and groom did not receive the honeymoon suite they were promised. The evening shows were also difficult to enjoy, as they were held in a small corner of the lobby with limited visibility and space. Overall, if it weren’t for the time spent with family, this would have been a very disappointing vacation. There is definitely potential here, but the resort needs significant improvements in organization, communication, cleanliness, and customer service, especially when handling large group bookings.

Nice

There was nice aspects of this resort but our room was a bit dated and couch uncomfortable. We did get good service for the most part. Our mini bar person was great and attentive. Enjoyed seeing the peacock on site. The shows were good

Great for kids, but poor service

Grounds, pools, and beach is beautiful. Waterpark was a blast for kids. The rooms were very outdated and lacking basic service. Resort seemed very under staffed, poor housekeeping, poor service at all meals, far from 5 stars.

Resort worth coming back too!

We are a family of 3, one being a 15yr old and we all said we would be back. The grounds are beautifully, tranquil and well kept only negative is the stamped concrete cobblestone walkways. They are not luggage/stroller or handicap friendly and should you be barefoot, look out as it is slippery when wet and hot when dry. Unfortunately, the check in experience was not good. When we arrived, we were told we were going to be placed in a temporary room for 1 night in bldg. 25 which is for hotel me [... read more]mbers!! I was furious as we booked this vacation 3 months in advance, and their excuse was the hotel was full. I said you have known I'm coming for 3 months; I should have a room ready for me that I booked and not have to be moved the next day, wasting precious time of my limited 7 day stay. So be aware there is something shady like overbooking. The rooms are dated, but very clean no issues. One big complaint is the Theater music every night from 11 to midnight. We found it hard to get to sleep as you could hear the base thumping all the way down to the Tropical area which is the other side of the Mangroves. We spent an equal amount of time at both the pool and beach. -Lovely large pool, never crowded with lots of lounge chairs. -Absolutely stunning beach with lots of lounge chairs under grass beach umbrellas. Of course, no resort is complete without the dining experience. I have to say we were always able to find something at the buffets that we enjoyed. At the buffets some (not all) of the staff were not very attentive/friendly. We only went to 2 of the A La Carte restaurants and had a lovely meal and the staff were very top notch. One last note, we had late flight and check out is noon. So, the Melia provides ONLY 1 Courtesy room for all their guests with a shower. Which needs to booked in advance allowing you a 30 Min slot regardless of how many people are in your room. We were 3 people with a 30 min challenge for all to shower and change. I have been to many all-inclusive resorts that provided a big area with 4 to 6 showers with no time limit and no booking in advance requirement. Needless to say, I'm very disappointed with Melia and is an area they need to improve.

Food lacks quality, beach is nice, pools are too cold

The resort is very large very well maintained. Food lacks quality and temperature and availability. Some days no cheese no yogurt I could go on. . The resort is very large very well maintained. Food lacks quality and temperature. Pools are too cold reservations for a la carte is a total joke and completely unacceptable. I probabky will never goto a Melia property again just because of this ridiculousness in 2026 Pools are too cold The resort is very large very well maintained. Food lacks qua [... read more]lity and temperature. Pools are too cold reservations for a la carte is a total joke and completely unacceptable. I probabky will never goto a Melia property again just because of this ridiculousness in 2026. Pool SThe resort is very large very well maintained. Food lacks quality and temperature. Pools are too cold reservations for a la carte is a total joke and completely unacceptable. I probabky will never goto a Melia property again just because of this ridiculousness in 2026. Pool S are too cold are too cold. The resort is very large very well maintained. Food lacks quality and temperature. Pools are too cold reservations for a la carte is a total joke and completely unacceptable. I probably will never goto a Melia property again just because of this ridiculousness in 2026. Pools are too cold. Air conditioning in rooms very poor. Staff was very good. Fun Republic outside of resort but free at least for now very good. Bar drinks different from pour to pour day to day

Good Vacation

We stayed at this hotel in 2025 and had loved it so much went again this year. We stayed in the same room style and were Level and stayed in Level Grand Suite room. The hotel grounds were beautiful, rooms are nice and the resort in general is very clean and well kept. We found all staff, except for the Level Lounge, to be friendly and helpful. Check in was an extremely long wait and process as there was just no urgency by any of them and we were the only waiting couple to check in. They  [... read more]made changes to the Level since last year that were not clearly advertised and were disappointing. This may be because we booked in 2025 and they decided to implement changes in 2026…uncertain. But the changes were not communicated to us until check in. The Level Lounge concierge was pretty much non existent. Could no longer make reservations there and had to line up between certain hours at certain spots. The Level restaurants no longer had al la carte and were only buffet. All restaurants have good food, with the exception of the Italian. Both meals there were bad….the last one we couldn’t even eat. It was a mushy pasta ball. Pool chairs at the level pool….we never reserved one with a towel and were able to get one most days, although a few days it was difficult and had to drag from different spots. The main pool by the beach…no way you were getting a chair unless you got up in the middle of the night. The biggest disappointment was the status of glasses at all bars. There was no organization or systems for glasses and they were always scrambling to find a glass for a drink. Sometimes you got a martini in a paper cup or a low ball glass and sometimes you got a beer in an extra large wine glass or a glass mason jar at the pool bar….doesn't matter what room or package you book, you should get a proper glass/cup. They need a better glass system. We went to the beach once, but found that the pool and beach area was too busy, and there was never an opportunity to get a chair so we just ended up walking the beach. Overall, we would go back there and we would go Level, despite the changes, for these reasons..the lobby, the grounds, the room, the Level pool (the big pool at the beach is just packed and a free for all), the Level Buffet, again, so your not in the craziness of the main buffet, and the room service. There’s no fee for Level, so we enjoyed coffee and fruit and pastries every morning on our balcony over looking the garden view. Can’t beat that. If further changes are made to the Level, then for the price we would look elsewhere and probably go adult only.

Family Vacation

Our stay at this hotel was a mixed experience. Check-in was very slow, which was frustrating after traveling. The original room we were given had multiple issues: the air conditioning did not work, and both the safe and mini fridge were broken. The manager was helpful and arranged a new room, which we appreciated, but the process took about two hours. Our daughter and son-in-law also had problems with their family room—it was missing a bed and had not been properly cleaned upon arrival. On [... read more] a positive note, the kids’ activities were excellent. The kids’ zone pool and waterslides were a highlight and very well enjoyed. The à la carte restaurants were decent and provided some nice dining options. One of the biggest drawbacks was the lack of beach towels, which were frequently unavailable. In addition, lounge chairs were often saved very early in the morning, making it difficult to find seating later in the day. Overall, while the resort has great amenities for kids, the service and room issues impacted our stay.

Mrs

The food is not so good the taste is salty, the pork meat is hard and the fish is not fresh, The staff are friendly and the cleaner is nice. The beach is not so clean as it’s full of seaweeds. The train should have more to accommodate the people that are waiting too long.

Excellent for little family

Thousand thanks to Ali from trip central who recommended this hotel and grab us the best deal. And he idd not stop there, he kept followinh up with us prior to travelling so we dont miss anythi g its hectic travelling with little ones. He went over and beyond got us the Air Transat kids club. From the moment we reach to the moment we left we did not feel anything missing. Everything was value for money. Travelling with kids age 4ys 11yrs and 12yrs. FAMILY Room was great the sofa bed, bunk bed a [... read more]nd king bed, spacious as well as the bathroom. Food in restaurant was good, menu changes daily and it was the best option to the picky eaters.family pool was huge we did not feel crowded at all. Except to grab a chair by the pool early in the morning so you can have your spot for the day. Splash pad was nice had both for little and big kids. The snack shop by the splash was good if you want to grab a bite. Night entertainment was a blast Friday night beach party. And mini kids disco, magic show, circus every night was different theme. We did not feel bored at all sor the need to leave the hotel. Cherry on top there was turtle in the resort pond and peacock. My boys who are animal lovers was amazed. The kids club was very nice with activities throughout the day to keep the you g one entertain and parent a free time.

Melia Caribe in Punta Cana -Level

When we arrived we decided to upgrade to the Level. We were lucky we get a room in building 36 which was the closest to the beach. Only 1 minute to the beach and 30 seconds to the main pool. Food was okay but the restaurant Riviera was the best. People complain in the reviews over the long walks from the beach to the lobby but was only 12-13 minutes walk. But there were always the little trains or the golf carts In front of the beach were floating barriers that was holding 80-90% of the seawee [... read more]d/sargassum but we still got the waves. So it was great to be in the ocean. Seen other beaches at Bavaro that were bad. The grounds are amazing and well kept. When upgrade to the Level you get a butler who also book your a la cart restaurants, access to a special pool and restaurant (Riviera) and premium drinks. Upgraded drinks and snacks in the fridge. The 15 minutes drive from the airport will take at least 30-45 minutes because of the terrible traffic.

Reconsider

We arrive April 18th 2025 for a full week. We are not picky at all, lets show the good and bad. The good: -we went away The bad: -AC broke, water flowing in the room in our closet, wet all the clothing -two of five became ill -only two buffet restaurants, the food is repetitive, simple things you need are not there, limited on supplies, bland. -your ala cart restaurants - limited guidance where to book and you can only book 2 days out, therefore you have to plan 3 days of going to th [... read more]e same place at 8AM to book. Mexican, Italian, Steakhouse are your choices. Steakhouse is the best option, the others are upsold -they are constantly upselling you Honestly, would not go back.

Amazing Resort

Very good , well kept and beautiful The staff are amazing and spoke very good English, the rooms were very clean and comfortable, the food was amazing and everything was great. Everything was walking distance from our room and to the various restaurants

Nice resort, lots of activities

Close to airport, nice al la carte restauranrs and lots of activities. Clean beach. Good value for money. Nice family resort. Would recommend . Only issue was lining up for al la carte restaurants. Good service

Nice resort, lots of activities

Close to airport, nice al la carte restauranrs and lots of activities. Clean beach. Good value for money. Nice family resort. Would recommend . Only issue was lining up for al la carte restaurants. Good service