Beautiful location

Gorgeous views. Very clean hotel and friendly staff. Gigi and Caramelo made things fun from pool exercise, bingo and night time shows and games. Enjoyed the whole week surrounded by nature and bay views.

Nice quiet hotel

Very quiet, not much entertainment in evening and all gone to bed by 11pm. Beach is tiny and not too much to shop for in Samana. Now on the upside if all your looking for is nice clean hotel,good food and staff are all amazing this is the place to go. Read a book great rest and relaxation.

Forgettable Vacay

Hotel has panoramic beautiful veiws of Samana Bay. Hotel rooms are clean but definitely need decent pillows Our room was suppose to be pool veiw but we were put on the 4th floor directly above the main terrace outside of the lobby bar. Entertaining started nightly around 9pm and was so loud you could not sleep. Some nights it went on until midnight. The pool was in need of repairs as tiles were missing and the water was disgusting, needed to be skimmed daily but we only saw it happen once. Brea [... read more]kfast, lunch and supper buffet was very average. We enjoyed the 2 a la cartes as suppers were very good. Apparently we were there during low season as you could not walk much of the grounds. Beach area was very small. The beach snack bar was very good. Staff were very helpful. Only issue was the check in as rooms were not ready and people continually complained. We are not people who like to venture on excursions so we stayed poolside or in the lobby area.

Overall 'Great Trip'

We recently stayed at the Eurostars in Samaná and had a wonderful trip. The hospitality and staff were fantastic—always friendly, attentive, and welcoming. Our room and the amenities were kept spotless. Getting into the local town was very easy and convenient. The setting and views were spectacular. The beach was clean, beautifully maintained, and completely free of seaweed, with great ocean views and good food throughout our stay (except for the Italian / Greek restaurant). The entertainment [... read more] was on the quieter side, but good enough to have a fun evenings. My only wish was the night dancing on the terrace went a bit longer at a minimal 11:30 PM, midnight would have been ideal. I would have loved to use the spa, but the prices felt quite steep compared to Canadian rates and didn’t seem worth the extra spend, though high spa pricing is typical for resorts. Tip: Try to book a room in the main building if you can—it saves quite a bit of walking. Overall, a great stay and I would definitely recommend it!

Relaxing holiday

We enjoyed our vacation despite a few issues. Our check in took until 5:30...room not ready. More discipline action needed by staff for improperly supervised children by negligent parents in pool and dining areas. Our upgraded room was large and comfortable with balcony and awesome ocean view. Our bath and shower needed attention (mold) which they took care of immediately. Housekeeping did a good job making up the room and keeping the fridge stocked. Pool area was relaxing, lots of chairs an [... read more]d pleasant bartenders. Pool staff could be more assertive enforcing Pool etiquette at the swim-up bar (babies in diapers sitting on Pool countertop). Most people enjoyed spending their day at the beach along with the burger/chicken wing BBQ daily. Buffet was average ... always something to eat but geared to adult diet. The 2 a la carte restaurants were delicious. Limited entertainment but staff kept us amused all day.

Exceptional!

The hotel is a good place to be for a getaway vacation. Everything worked well. Staffs are very courteous. Room service well beyond expectations. The only cons, is about too much salt in the foods. I would definitely recommend Eurostars Grand Cayacoa to everyone looking for all inclusive vacations

Was, a good resort

This was our 5th visit. Nine months ago this resort changed owners, What a huge difference. We booked 2 weeks.Five days in we wanted to go home. Westjet said we would lose our second week and we would have to pay a further $900. to fly back to Toronto. Pathetic. They had a toilet paper shortage, Our balcony door failed to lock until repaired. Three days in our safe needed to be fixed. An employee told us the resort was at a 20% occupancy. We always tipped employee as a local business owner sai [... read more]d employees earn $10. or $11.a day. Twice we walked 2 kilometres in to town. About 150 oil burning 35 year old 150 cc motor bikes flying around the small town.ONE OF THOSE DRIVERS HELD THE HANDLEBARS WITH ONE HAND and a 18 month old child with the other. A business owner said if you don't fit in as a resident you pay triple to buy anything. Inside of the resort is a tiny store. To buy a dollar store.88 cent chocolate bar is $9. American, $12. Canadian. Now let's get to the bar. No name booze. If you want a vodka and orange juice you give you TANG or some watered down sugared substitute. Or a 4% no name tap draft. On the beach they don't have time to wash the plastic cups, but usually rince them. The food is also a treat. When they serve their small cooked chicken they chop them into small pieces and you end up with splinters of bones. I became satisfied with any form of potatoes and any meat. The guests complain about every day the meals are the same.Twice in 2 weeks they made about 2 litres or less of rice pudding. when it's gone it's gone It was common to lose out on mango and why. There are hundreds of mango trees. Speciality restaurants, there are 2. When we ate there they only permitted 6 couples in all night. Wifi was spotty and we had issues watching Fifa. There is no sports bar. Getting towels was an issue. Some employees try to be nice ,others put their back to you when you walk near them.

Beautiful view and memorable service

I really enjoyed the cliffside view. It was so beautiful in the morning. The resort is very well organized, great food at buffet with variety. One day it was not so good, but the rest of the week it kept getting better and tastier. May be a shipment was delayed when we arrived? The staff were friendly and warm. Amazing and thanks to staff my experience was so much more special. They genuinely cared about my experiences at the resort and helped promptly. I would recommend to 40+ if you're look [... read more]ing for a quiet escape. Rooms looked dated but bed was incredibly comfortable. Although there is good entertainment, it is the typical one hour show, so bring some dancing shoes if you want to stay after and dance with your special someone. There is a fairly large entertainment area with a raised audience deck for viewing comfort, tons of lounge space around as well. I also liked the beach. It is small but that's what I liked about it. It felt like a hidden spot away from the business of most Samana beaches. I'd recommend going on an excursion or several, to enjoy the many beautiful scenic spots available. I'll probably go back sometime but I will book several excursions to see more of Samana. Shout out to Vanessa, Felix, Alexander, Carolina, and many more for such an amazing experience. You are truly appreciated ❤️

Very interesting location

This hotel has it's uniqueness: there is an elevator with glass wall to enter the beach, very nice views from hotel windows, balconies, and terraces. Also there is a bridge nearby, where someone can walk for a long distance, going from one little island to another.

Great Discovery

What a great hotel! So many walkways and places to see. The view from our Junior Suite was Ocean view and it was spectacular. Pretty cool to take an elevator to get to the beach. Food was good. Coffee was hot. Drinks were cold. All were served with a smile and a “Hola”. No issues at all and would definitely go back.

Eurostars in Samana

Great resort, breathtaking views, food was amazing and authentically Dominican. Staff was friendly and helpful. I would go back in a heartbeat. Beach was small but very nice and can always find some shade. Thank you to super Manbo, very entertaining and funny.

Great Hotel - Fantastic Views

Hotel was great. It is worth the extra money for a Deluxe Ocean View Room. The views are extra ordinary. The beach was nice, maybe small for some, but for me great. Being in the bay, the water was calm while we were there. The food was fine.

Beautiful views, serene location

We thoroughly enjoyed our travel to Samana and our stay at the Eurostars Grand Cayacoa. Staff was very helpful and gracious, food was good, bathrooms and plumbing had more to be desired (we lost water one day, sometimes it would be cold), but it was quickly resolved. It was a smaller hotel with two restaurants, a spa, one pool and a lovely small beach. We spent most of our time at the beach and had a fantastic time. There is an elevator that goes down to the beach which was out of service for a  [... read more]few days, so the staff set up a shuttle service for those who needed it. The alternative was a scenic staircase (great for steps!). On a particularly calm day on the water, we had many tropical fish come right up to the beach and it was the most amazing experience. A bridge over the water also allowed us to watch the wildlife below and many people saw manta rays! We only saw fish and starfish on the day we went, but it was fantastic. If you get lucky, you may even see whales from that bridge in the bay of Samana. Overall, I highly recommend this location, hotel and Samana. Would love to return. Frantz from the front desk was very helpful. Jennifer, Mambo and Madeline from the entertainment crew + the dance troupe were all amazing. They work hard all day to entertain, and they do a great job of it!

Pretty resort for a chill vacation

We had been here 6 years ago when it was owned by GrBajPrpe so were interested to see the changes. Still remains one of the most pictuesque resorts I have been. Very concise layout allows easy settle in. Recommend Seaview room.Sunrises are amazing as you look out from the raised peninsula setting. Activities are scarce. You need to instigate your own fun as it is a smaller resort. Food and drinks were decent though a bit diminished from the GrBajPrpe standard. An example is Expresso Martini were [... read more] an extra charge. We did enjoy the Brandy Alexanders every night though.I walked to the town alone and went to a pharmacy to get Sunscreen. Only 1km away. Felt quite comfortable. If I was with a buddy I likely would explore Samana more. Seems like a nice little town.

WestJet trip to Eurostars Grand Cayacoa

It is a very old hotel while the entrance is majestic the rooms need some renovations. Their septic system is not quite functional had a wrenching odour for a few days. Toilet paper must be put in a garbage can and the tub/shower needs to be clean and modernized. The elevator was not functioning intermittently . Every floor should be numbered outside the elevator so we know which floor we are on, cant trust the elevator. The food was good but very repetitive, lots of pork. Gravy is not gluten fr [... read more]ee and few GF choices other than salads or fruit. You definitely have to have good Spanish as almost everywhere not much English or French spoken. Need to use you hands a lot. WestJet was yet another experience. Packed like sardines, toilets not functioning properly and the food sucks. Mostly senior citizens were on our flight couldn’t pass each other in the isles very cramped and no business class available.

Still learning

Great food and views of the sea and town are awesome… staff in common areas is lacking and some training required…/ they’ll get there I’m sure with additional staff and training. Kudos to Daniel and Evelyn… as well as the staff at the lobby!! Room 512 cleaning staff gets best service kudos??. Despite an unwell night, enjoyed our time! Gracias Amigas!!

Still learning

Great food and views of the sea and town are awesome… staff in common areas is lacking and some training required…/ they’ll get there I’m sure with additional staff and training. Kudos to Daniel and Evelyn… as well as the staff at the lobby!! Room 512 cleaning staff gets best service kudos??. Despite an unwell night, enjoyed our time! Gracias Amigas!!

Nice resort but….

The beach is public. And it is nice but too small for the amount of people. I had 2 nights of no sleep as the ceiling in my bathroom was leaking a substantial amount of water. No compensation was offered to me.

Nice, but not what advertised....

The hotel sat empty for the last 2 years and just re-opened in November, and you could tell. Our toilet never worked the first day, they fixed it same day though. We lost all water 3 times in our 2 weeks. Inconvenient when its out for hours at a time before dinner. Our sliding glass door didn't close properly. Rooms facing the town and the hotel entertainment court had to put up with loud music until 3am. First from the hotel entertainment until 11pm, then from the town disco/bar?? continued unt [... read more]il 3am?? we moved rooms to the poolside and it was quiter there. Management told me they were trying to get town council to deal with the late music. Also got undercooked hamburgers at the beach bbq, they should use a meat themometer. All that aside, the staff and all the food everywhere else is awesome. The buffet is good, the 2 a la carte restaurants are nice, great food. Awesome people work there. We went there for the location. Samana Bay is a great whale watching bay from Jan to March. We went to the Eurostar Grand Caycao thinking it was a 5 star and payed for a 5 star. But its at best a 4 star.

Place to appreciate life!

14 days of peace, Amazing food, Fantastic atmosphere, Perfect service. Considering the world is upside down, this place let you forget about everything. Food and fruits so fresh daily. Location fenomenal! I would recommend a separate location for smoking. The beach is small, but you can walk in the small town. Our room was , ocean view. Fantastic. The place is still under reno. Let's not forget Covid caused financial damage everywhere. I really enjoyed!