Marina El Cid

Hotel rooms we very clean and well kept. Marina pool was definitely set up for children. Staff were friendly and helpful. Was difficult getting reservations at the various A la cart restaurants, it seemed like they were limited. Would definitely recommend to someone with children

Lovely Resort

The room was spacious and lovely. The grounds were so lush and so pretty all lit up! The restaurants were excellent with the Japanese and Italian my favs. The pool was a lovely temperature to get into, refreshing but not cold so it was easy to enjoy.

Mainstays

We just returned from Marina El Cid, and overall we had a wonderful stay. The hotel was very clean, and the staff was extremely friendly. They were fully staffed during our visit, and the service reflected that. The food was great, and with nine à la carte restaurants, we never had any issues booking dinner. There is also one large dinner buffet shared by the three sister properties, though we mostly chose to dine at the à la carte spots. There are three properties you can use: Marina El C [... read more]id – Very family-oriented with water aerobics, sports, music, foam parties, a kids’ club, and a teen club. Lots of energy and activities. Ventus – Features a food-court style restaurant for lunch and a café offering coffees and pastries similar to Starbucks. Ventus Ha – Has a quieter, bohemian, adults-oriented feel. It’s smaller and more intimate, with two pools, a lake-like setting, the top-floor Áku restaurant, another à la carte restaurant open for breakfast and lunch, and a cozy bar called Waves. This is a great spot if you want to escape the noise and relax. You can travel between properties by trolley or simply walk—whatever suits you. We visited with a group of 20 and had a great time. The grounds are clean, and we didn’t encounter any pushy sales tactics or timeshare pressure, which was refreshing. The beach is just okay; if you’re looking for something like the beaches in Playa del Carmen, you won’t find that here. But with the pools available across all three properties, you can easily swim every day. There’s also a pickleball court at Ventus. Our junior suite was clean and spacious. We didn’t use the Jacuzzi in the room, but we enjoyed having the extra space. Overall, we would rate this hotel a solid 4.5 out of 5. We had a very enjoyable stay and would gladly return.

The best I've been to in awhile!

Beautiful green property, renovated, upkept, clean and well taken care of. Several pools, cafe with great freshly brewed coffee, gym facing the ocean, meditation & yoga corner, so many things to do for kids and adults, or just find a quiet adult only spot to zoom out, plenty of space to walk around. Food was delicious, so much variety and fresh. The "cliff" &slide pool for kids- lots of fun. Staff so friendly too. beach is ok for sitting and building sandcastles but not for swimming due to weed [... read more]s and many sandbags placed to break off waves, but the view is still beautiful & relaxing. Staff works every day to clear off the seaweed. Our room was quiet, facing the river and surrounding jungle, my kid was so fascinated & excited watching crocodiles, crabs, turles & birds:) it's like mini zoo for her. Definetely goes on the list of places I want to come back to.

Could have been good but…

we were put in building 19 which they were doing construction on and we woke up to the noise daily. On check out day we were pelted with large chunks of stucco and concrete which was such a safety hazard. Might sue for damages honestly. I could have lost an eye or worse. I couldn’t believe what I was witnessing.

Excellent Value for Money

Stayed at the Marina El Cid from April 12 - 19th. It was a mother-daughter vacation and we were not disappointed. Meals were good, had an assortment of ala cart restaurants to choose from which included restaurants from all 3 resorts. You could book 2 days in advance. Especially liked the shuttles (via golf carts) that were available as my mother had difficulty walking. Buildings also had working elevators which is sometimes a problem with some resorts. If you're looking for a resort wi [... read more]th extensive evening entertainment, this is likely not the place for you. Most entertainment was small, but yet just enough for us after a long day in the sun! From what we could see they had an excellent kids program, as well as an area dedicated for the kids which included cliff jumping and a slide. Lots of interactive activities by the pool which included foam party, water obstacle course, and lots of other beach and pool games to keep you active if you wished. This resort also promotes time-sharing and we were lucky enough not to get approached, but we noticed there were several others who had so be prepared for the "pitch". Only downfall for the vacation was the beach - this is no fault of their own and they made every effort to have the beach cleared up every day of the sea weed and algae. Personally I wouldn't swim in it so if you're all about the beach, this may not be the place for you as it's very limited. There are numerous swimming pools available to you amongst all 3 resorts and plenty of quiet space. The Marina side seemed to have the louder music and entertainment and was quite lively and fun! The other 2 resorts seemed a bit too quiet for my liking. This resort is approximately 25-30 minutes from the Cancun airport. For a 4.5 star resort, extremely pleased with our choice for this vacation!!

Marina El Cid

Visited Marina El Cid on October 13-20. This hotel is great. If you’re looking for a beach vacation this is not the place BUT the hotel, pools, staff, rooms, grounds are all great! Clean and lush!

Perfect Vacation Resort

Great food, large pools and the staff are amazing. Couldn't ask for anything better! If you wanted a quiet pool there was one and if you wanted to socialize then the swim up bar was great. There was a mix of families and adults only with the RUF top pool and bar for adults only. So much fun thanks Diego and Raymundo.

Great place to relax

Platinum Experience. Great pick up from the Cancun Airport, personalized Platinum check-in, personalized concierge services and two butlers service in your residence. All these were awesome, as well as express check-out. No standing in lines. Rooms are extremely clean and turn-up and turn-down service from housekeeping top-notch. Very helpful staff all around the property. The whole property is very well maintained and looks like employees are really taking pride in their work. Foodservice is ad [... read more]equate, nothing too fancy and the buffet fare is above average. On-location restaurants are listed here in the order of our preference: Hacienda Arrecife, La Marina, Trattoria D'Gulio, Akat, El Alcazar, Ile De France and finally Kobo. If you like good Japanese fare, Kobo is not for you, typical resort "Tepaniaki" restaurant - show and the dinner. Nothing to speak of. Now to the cons, the Internet service is atrocious, if you think you will do "some work" or even do some "medium" web cruising, forget about it. I enjoyed being almost unplugged for two weeks, some might not be so happy about it. When talking with resort staff and management we were told: that if you want a better internet connection, perhaps invest in some Elon Musk's Starlink. Not so cool. And the typical "Vacation Club" sales pitch. If you do not want to waste a few hours of your "beach time" - state up front that you are not interested and won't be participating. They claim "no pushy sales tactics" but the reality is different. We did not plan to attend this "show" but wanted to help our concierge (as they are getting some referral bonuses). So, two days before our departure we went for it. After 30 min of a bureaucratic boondoggle, we were passed to "our" sales rep. Nice chap, very helpful, gave us a lot of info on the area (Cancun, Puerto Morelos and down the Mexican Riviera). Then we had 90 min "presentation" and finally an "exclusive" tour of the facility (that we had already been using for two weeks). And back to the "sales office"/"members lounge". He makes his pitch, we say no, he is confused about why we refusing, goes away and brings his "boss", who, in turn, makes his pitch, upping the offer. Our answer is still no. Confusion. He claims he understands and goes away. 15 min later he comes back with the "best offer ever" straight from the General Manager of the property. And guess what? Our answer is still no. More confusion. Both salesmen claim they understand and pass us to the "quality manager" to process us out. The guy is irritated as we still refuse to even entertain their "best offer in the world". He actually becomes borderline rude. Finally, we are out of the Sales Factory. Makes you wonder if such refusal at the beginning of the stay would affect the rest of the vacations there. Would they be less helpful? I want to believe not. To summarize - great stay, great weather (two straight weeks of sun and over 30C). Shout out to our Concierge Abel and Buttler Gerson - gents - you have done an enormous job! If we return to Marina El Cid it would be because of you! Thanks for the fantastic vacations!

Beautiful Resort!

We stayed at Marina El Cid in November 2019! Firstly I would like to comment on the staff at the resort. They were the most accommodating and friendly staff we have ever experienced at the many resorts we have stayed at. Everyone was so friendly and worked so quickly to accommodate any requests and needs we had. The poolside service was continual and quick, and in the restaurants the same! The grounds were absolutely beautiful, green and lush and extremely well-kept. The rooms were spaciou [... read more]s and clean and housekeeping was fantastic. We even had nighttime turn down service with chocolates on our bed. The à la cart restaurants were fabulous and the staff was very fast and friendly. They only have one food court (small buffet) area to eat in in the evening if you do not have an à la cart booked. That was a bit of a disappointment for us. Overall we love this resort and would definitely go back!

Amazing, not to be missed experience at this resort

The grounds are beautiful with lush tropical vegetation, the rooms are spacious, there is an abundance of food choices and restaurants and most of all, this resort is spotless. the timeshare people respect your wishes of not to be harrassed. the beach is full of weeds 24/7 but there are poeple tasked to clean it up daily.

Amazing resort

This hotel was amazing |Great service excellent staff Great food,excellent housekeeping service Big size rooms with outside jacuzzi Many activities for adults and kids Shows for kids and adults Hotel provide many activities outside the resort We have really good time

Shining star.

This resort goes above and beyond to satisfy their customer from sunrise to the last strains of music at night.Excellent dining options.Pools were amazing.The beaches were less than desirable with the amount of seaweed but the workers never stopped trying to clear the beaches.

Amazing resort!!

We had an amazing week at this resort, I can't say enough about the service and food and how clean the resort is. The manager Ricardo goes above and beyond making everything perfect, from getting us ocean view rooms over looking one of their pools. The only downfall was the all the seaweed on the beach, which is really not the resorts fault. It seems to be an issue all over the coast this year.

Beautiful stay in Riviera Maya!

Marina El Cid Spa & Beach Resort exceeded all our expectations and set the bar high for our first time in Mexico. The resort's facilities and amenities were indeed world-class. Service was top notch and the staff were phenomenal. We are already planning to come back and stay longer! If there is something that was a negative was the seaweed situation on the beach. It was just too much. But we have very much enjoyed our stay. Muchas gracias por todo!

Amazing resort!

This was our second time to the Marina El Cid Resort. There were 6 of us, 2 adults and 4 teens. The kids enjoyed themselves and loved the all inclusive - especially the room service. The food was great with several a la carte restaurants to chose from and a few buffet styles. The two minor negatives that I may have is that they charge for the wifi (only 2 per room are included), which was disappointing for 2 of the kids and they did not give us adjoining rooms. The one major negative is that [... read more] they really push you to attend a 90 minute sales pitch for their Membership Club. We did it for the free message, but it was frustrating, as they don't take the NO answer to their offers, and kept sending another sales person with lower offers (3 times). They say it's not a TIME SHARING but their sales technique are the same. We also did 2 excursions, which were very fun and good, but expensive $2000. I would also suggest to go later in the year like March or April as the pools were still quite cold for me (kids didn't mind).

Great Hotel and fantastic food

Location: 35mins from Cancun airport, a bit longer if there are other drops Resort: nice buildings all well maintained, clean rooms, well stocked with towels, shampoo etc. in room safe, flat screen tv, A/c fan, pull out double murphy bed, big balcony, very good water pressure in rooms for showers, no issues at all. Get Ocean view rooms, we were in block 12, get 2nd floor and higher, there are elevators in each block. Good room services, quick. Pro’s: Excellent food in all restaurants, tons [... read more] of sea food, loved the Italian restaurant, excellent Sword fish, white chocolate pudding, calamari and clam chowder, good service, get private room if big group, Dolores market place – the best, tons of choice loved the Risotto, crab dish, beef tacos, t-bone steaks, kids loved fresh crepes and desserts. Good service at pools and beach for drinks, Pool is open till 10pm, that’s a bonus, Shows: Fantastic! Each one is better than the next. Favorite was Retro 80’s. Beach: Lots of outdoor showers all over, hamocks, beach chairs, shade etc, Very good Spa and gym for those requiring a work out. Pools/Jacuzzi: there are so many to chose from, kids love the slides and jumping from the top. Lots of chairs and shade, good pool bar. Many pool activities to keep everyone busy. Very nice kids club, lots of table tennis tables all around the resort. Dolphin place: just a short 5 mins walk, can swim with them at a cost. Cons: Beach has rocks, not good for kids or if no water shoes. Very disappointed that we didn’t go in the ocean as we normally do. Wifi- would be nice to have complimentary wifi in the lobby. Heard that paid wifi was not that good. Overall very good, would highly recommend for everyone.

Beautiful gem

The resort was well layer out and offers something for everyone. The grounds are beautiful and well kept and I loved the "tropical" music produced by all the wildlife. The variety of restaurants and food would provide something for everyone. The staff were very friendly and helpful. We had an awesome vacation!!

Amazing resort and staff!!

Hotel was amazing, pool area and cliff jumping was awesome for the kids. Highlight of the kids trip was our butler Eduardo 😃He was amazing and the kids just loved him! We were in platinum building 14 with an amazing ocean view and huge room.

Awesome all over, change nothing!

Loved this resort, from the food , accommodations, service, grounds, it was all just perfect. Thanks you el Cid for an awesome week. We are looking forward to another week hopefully in April. The new Dolores food eatery was outstanding.