Wonderful Family Vacation

We spent a week at Grand Sirenis as a family of four in March, and overall we had a fantastic vacation. We have two teenage girls, and they absolutely loved this resort. The beach was not great during our stay, but we can’t fault the resort for that as there was a major sargassum issue throughout Mexico at the time of our trip. The resort itself is huge, so be prepared to do a lot of walking, which we personally didn’t mind. The pools were all great, and the lazy river was AMAZING. The  [... read more]food was surprisingly good, especially at the buffets. There were endless options, and everything was fresh and delicious. The only disappointment was how difficult it was to get reservations at the à la carte restaurants. We were able to try the steakhouse and the Italian restaurant, and both were very good. The entertainment was excellent. There were lots of fun activities around the pools during the day, live music in different areas of the resort in the evenings, and nightly shows in the theatre (some better than others, of course). The White Party on the beach Saturday night, complete with a fire show, was fantastic. There was also lots of wildlife around the resort. Seeing the monkeys every morning was definitely a highlight! Our only real negative comment was the pool chair situation. Like many resorts, people had to get up very early to reserve chairs by the pool. It’s disappointing that this continues to be such a common issue at resorts, because it takes away from the relaxing vacation atmosphere when you feel pressured to wake up early just to secure a shaded spot. Many reserved chairs sat empty for hours, sometimes until the afternoon. Overall, we had a wonderful family vacation and would definitely recommend this resort, especially for families with teens.

2nd time still a charm

It has been 10 years since we have been here. It still aims to please. The room is great spacious good air-conditioning well appointed. The food was good. The à la carte restaurants were underwhelming. No better than the buffet. Beautiful grounds and meticulously kept. The monkeys, coatis, raccoons and iguanas are always entertaining. If you appreciate premium alcohol you will be disappointed here. The only downside was the water temperature of the pools-felt warmer than body temperature; couldn [... read more]’t cool off. And of course the sargassum prevented you from going in the ocean.

Wonderful resort

Very beautiful resort spread out with many walking paths to different areas. Great pool areas with bars and lounge chairs. The resort included many restaurants with a large variety of food. A desk with two concierge staff is located on the main floor of each building and we found them to be the nicest and most helpful you could ask for. The beach area left a bit to be desired as the sargassum was quite bad but the staff were working hard on that issue. A lot of wildlife for those intereste [... read more]d in seeing small animals. Overall a beautiful holiday location with great staff who couldn't do enough for you.

Family of 5 trip to The Grand Sirenis

We had a fabulous holiday over March break. Although there was a lot of hype about the sargassum at the beach, this did not hinder our trip. Maybe because we live on the East Coast of Canada, we know that beaches have a ‘smell’ and seaweed happens. We layed by the beach regardless and snorkeled in the protected cove near the ruin. The hotel staff worked tirelessly to remove the sargassum, and still more came in each day. Oh well. The water is blue, the sand is white, the weather is gorgeous  [... read more]and drinks are brought to you anytime/anywhere. We spent our mornings at the beaches everyday. We did at least one lazy river ride each day and often several per day, we never had to wait for inner tubes. Meandering through the jungle with a drink in hand, watching the wildlife and connecting with my teenagers was amazing! The food … wow. The food was incredible and there was so much variety. I’m a ‘mean’ mom, and my kids were raised to eat “all the foods” … and they did. My 15 year old, made it his mission to bring some unknown food to try at every meal. Proud mom moment. I can’t imagine anyone not finding “something” they like … and if they don’t, I feel like that’s a YOU problem. The staff were incredible at all buffets and we made several friends who we had to take photos with at the end of the stay. Our concierge in the lobby of our block (1440) was fabulous and booked everything. The Al La carte’s were delicious. We ate at the Mexican, Butcher’s and Tepanyaky show cooking and every restaurant was a hit. Again, our three kids are not fussy eaters, so even the cucumber and seaweed salad was devoured in seconds! The drinks were excellent and always flowing. My youngest (9) loved moseying up to the swim-up bar to order his daily strawberry daiquiris, pina coladas and mango breezes. The adults enjoyed mojitos, seaside sangria, Paloma’s and Hawaiian breezes (among many others). The wildlife and jungle scenery were highlights. We loved seeing the geckos, iguanas, white nose cotis, raccoons and of course the monkeys (outside the breakfast buffets) … but do us a favour and DON’T feed the wildlife. Several people brought fruit from the buffet and then staff had to intervene. The monkeys especially become aggressive when they are being fed and too familiar with people. If they “hurt” someone by accident - we all know what will happen to them. Yeah, it’s cute to get a photo of them eating your apple - but then you ruin it for everyone. Also - clean up your plates at the pools. The more familiar the animals are and bugging guests - they will be removed. If you love animals and want to enjoy them - PLEASE DON’T FEED THEM! The evening entertainment was awesome (some people said it was lame - maybe compared to Broadway or the Ballet… but enjoy it for what it is). We watched countless practices during the day. These dancers are trying their best. Have a drink and enjoy the show. We watched The Lion King, the cabaret/broadway one and the around the world (I forget the proper names). They were all fun and enjoyable (but yes, I’m from a big city and have seen higher quality entertainment - so what?!). The market /artisan booths. Thursday nights only. We arrived at 8pm on Thursday and didn’t purchase anything not realizing that would be our only opportunity. The stores out front by the OXXO have lovely staff and reasonable trinkets. The pools. We loved all three pools. I forget the names. But the one outside “salt and nut” seemed rowdy. lol. We stayed near the one out front of Butchers. (Our preference). Also the quiet pool snaking through the jungle was amazing. Reserve your loungers with towels before breakfast if you want a spot. The lazy river was enjoyed by everyone! The kids club. … uuummm… kinda lame. It’s inside, so for our fair skinned 9 year old, a few hours outside of the sun was great. I thought/hoped it would be more activities, but it was iPads and video games :(. But the staff were lovely and take the kids for a walk for lunch each day. The kiddie pool out front needs to be parent supervised - so not the kids-club fun we had hoped for. Oh well, I’m the parent, so I parented. The beach bar b que and lunches were fun and delicious. Try to catch paella day if you can!!! Tips: we brought many 50 peso bills and tipped every few drinks. It’s not expected but appreciated. We tipped $150 pesos at suppers. Maybe you get better service, but genuine kindness will also earn you great service. Our rooms were fabulous. Fourth floor, at the absolute farthest villa away from anywhere - so we walked - A LOT. The rooms were clean, large and the air conditioning was excellent. We leaned some key Spanish phrases while we were there, and the staff seems delighted that we were trying. I would certainly recommend this property. It was a third Mexican vacation and first time to Sirenis. We thought it was wonderful. Previously stayed at Bahia Prinicpe and Palladium for reference.

Great Resort

My husband and I spent two wonderful weeks at the Grand Sirenis in Mexico. We just wanted to rest as I injured my knee and could not walk for long. We spent time at the pool and the beach. The sea weed was really bad so I did not go into the ocean. My husband went in to refresh himself and said the water wasn't very deep and there were tons of fish. We tried all the a la carte restaurants and most were really good. The spa was great. The concierge staff were wonderful team 5 helped us book the r [... read more]estaurants, spa and made sure the shuttle were called to get us around the property due to my sore knee. We had 2 weeks of sun and feel refreshed. Just returned in time for more snow. We will definitely return to the resort in the future.

Great Resort

This resort has a lot going for it. Situated south of Playa del Carmen. Hotel is modern, and recently renovated. Rooms are clean, bright and spacious. Great shower, ample hot water and great water pressure. Bar with modest selection of soft drinks and beer serviced daily. Concierges book as many a la cartes as you wish. Food is above average, with surprising availability of quality steaks, cooked to perfection. We enjoyed t bone, rib, striploin and tenderloin. We have been to Mexico a dozen time [... read more]s, including twice previous to this resort, and never had food as good. The prime evening buffet has a great selection of food (although seemed always the same). Of note to us, the a la cartes served decent Spanish Red Wines at room temperature, and you could request same at the bars, although you might not get it there. Grounds are sprawling, and well maintained with lots of natural vegetation. Expect to see lots of birds and animals including coati, racoons, squirrels, agouti and monkeys, which unfortunately have become acclimatized to human interaction. Pools are clean, with ample lounges, except quiet pool which sees lots of pressure. Beach is ok. Struggle to keep up with the Sargassum. Interesting rock outcrops. Beach bbq lunches great! Lazy River is a fun bonus. Entertainment was ok.

Amazing Resort!

This Resort was amazing from start to finish of our trip. The rooms, grounds, pools, beaches, staff and food exceeded my expectations and I would return again in the future! The lazy river was great, the wildlife was abundant and the evening show and entertainment staff were wonderful!

Fantastic Resort

Loved everything about this resort. Travelled with another couple and we could not come up with one complaint. The best part of our stay was that there is no need to get up early to save seats at the beach or pool. Lots of lounges available even at 9:00am.

Great time!

We stayed here for a week in December. The food options were amazing, all the employees were friendly and helpful. Lots of restaurants to choose from, the buffet had an overwhelming amount of options, the beach tacos were perfect and the late night sports bar was a hit for us a lot of time after the entertainment! The resort was beautiful, easy to walk around but shuttles were offered frequently! So much wild life, we saw monkeys 5/7 days we were there! Beach was small, you couldn’t walk along i [... read more]t and rocky water but there were lots of sandy areas up higher for the chairs.

Amerzina Resort

This hotel is the best we have been through the years.The grounds and public areas are amazing,The rooms are all junior suites so no upgrades needed.the dining areas are first class.The pools and kidde pools are the best .The lazy river is super relaxing to float down.All nine restaurants of different foods are superb The 5 buffets are the best one can even imagine!!

10 Days Of Heaven

This was our 10th time at the resort. Fully renovated. There are some quirks to smooth out. The food was great but the buffet had the same spread throughout the entire 10 days. The beach was quiet but the seaweed was not managed so it was very smelly and very little swim area.

Family vacation

Large hotel, rooms are nice but everything is digital, we had lots of issues with our rooms, wifi not working, phone not working etc needed to be reset in both rooms. Bathroom flooded. It was difficult to book the a la cart restaurants if you had 2 rooms you couldn’t use the app, needed to book with concierge and all good choices were fully booked. Room service took 2 hours to arrive. Grounds were nice and well kept. The beach is not the best, quite small not a great place to walk the beach, lo [... read more]ts of sargassum. I’ve stayed at places with much nicer beaches. Pools were nice and lazy river was nice.

Nice hotel, but watch your wallet

It's a nice hotel, but when we got off the plane and passed through security, we were directed to a person who tried to offer us a "deal." We later learned it was a scam for a timeshare. When we arrived at the hotel, they informed us about the scam—yet ironically, they then sent us to their own timeshare presentation. Also, we messaged the shuttle bus the day before our departure as instructed, but the person in charge was off that day. You’d think they would have reached out first thing in t [... read more]he morning, knowing we were trying to coordinate a ride to the airport—but they didn’t. As a result, we missed the shuttle, and the coordinator could only suggest we take a cab or risk missing our flight. It ended up costing us $100 USD for a cab to the airport.

My favorite place!

Our second time at the Sirenis and will not be the last. Has all the amenities you could ever want; coffee shops, ice cream shop, sports bar, several a la carte restaurants, loungers a plenty poolside and at the beach, great beach service so never without drink and of course the lazy river. The rooms are in need of a refreshing so good to see that renos are in progress. Every other resort we’ve been to pales in comparison!

Grand Sirenis Riviera Maya Mexico

Very good value for the money...my second time there. May go again. Love the Rocky beach with the fish swimming all around you...but bring water shoes...the free dolphin show so good, that we walked back to see it a second time. Spa is a nice treat, but staff were poor. The only place in the resort we found rude staff. Front desk staff inexperienced or very limited training, but all other staff are wonderful! Restaurants staff and food were wonderful...I didn't like that they used the same [... read more] placemats over and over again, and would put the clean cutlery on them...yuk! Nothing new in the Carribean I guess...much cleaner than Costa Rica though!

Back to Back

Grounds - excellent, beach..excellent, room..excellent, food choice..excellent, room cleaning ...excellent, transportation to resort was preferred because it was a large 40 passenger bus which is a very safe method, transportation to airport was a small van which is not preferred as it not as safe. Will book again but since it will probably be the third time in a row we are not receiving a benefit for this...anything trip central can do for us?

Not bad… Not great

Shuttles are tricky with this very large resort. No schedule at the stops, so it’s hit or miss. Food was lukewarm at best most of the time at the buffets. A la cartes were very good. Staff are incredibly nice and efficient. Lots of chairs at pools and beach. Never a problem there. Jacuzzi in our room was stained dirty. No amount of cleaning would fix it. Refused to use it. Ground right in. Bathroom sink fixtures same way. Main room though where bed is was spotless. Entertainment was no [... read more]t bad. Not great, but it was ok.

Amazing Resort

This resort is amazing. Very clean, afforadable, staff is friendly and will assist with your stay any way they can. Entertainment is top notch. Kid friend. Beach is beautiful. Pools are amazing. This is our 2nd time here and we are going back next year.

Fabulous holiday!

This hotel was amazing. 1. The food at the buffet was surprisingly good. I never put much stock in buffets, but the ones we attended had lots of variety. Wait staff were terrific - especially Julio and Monika at the main buffet. 2. The grounds were beautiful. They are very well maintained and tidy. We were able to walk for several kilometers each day. 3. Our rooms were perfect. Cleaning and towel replacement was well done each day (thanks Manuela!!) And we got a towel "animal", complete wit [... read more]h a set of eyes and a smile, every day. 4. We were only able to have 2 a la cartes - Mexican (Pueblito Lindo) and Italian (Restaurante Tonino) - both were magnificent!

Beautiful Resort

My husband and I stayed at this resort from January 9th/25 to January 16th/25 and had the best time. The resort is beautiful and there is so much to see and do right on the resort. The food and drink was very tasty with so many options. The room was spacious and clean. The service was fantastic!!