Our Verified Customer Rating 4.2

Our Verified Customer Rating 4.2

(286 Reviews)

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Private  - 

Verified Purchaser

Amazing Experience at Riu Santa Fe

My brother and I had an amazing experience at Riu Santa Fe. From the Airport to the resort and back, everything was very well organized for us. The resort was very clean, friendly staff, great food, and very fun with lots to do. It was a great balance of fun for young college adults, as well as for families that enjoy good vibes. I would recommend this all inclusive to anyone who want a fun experience in Mexico.

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Dissatisfied  - 

Verified Purchaser

Never again!

We were devastated to find out it was spring break for many colleges from the USA for the entire 2 weeks of our vacation. The resort had no control over the young people who were all drinking to excess. We saw so many sloppy drunks, as the age limit for drinking in Mexico is 18. The youth were 3-4 deep at the bar, making it almost impossible to get served. One boy pulled the fire alarm at 3/00 in the morning so the whole. Building had to evacuate. They were yelling at the pools, in their rooms ( [... read more]

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Private  - 

Verified Purchaser

Amazing resort!

Husband and I loved everything about this place. Food and service was excellent. Only negative was our proximity to the RIU Parties that took place every other night.....otherwise location of our room was convenient for buffet, pool and beach! Highly recommend!

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Frenchie  - 

Verified Purchaser

3.5*

The resort was beautiful and clean. Checking in was easy. The staff were very polite and actually quite amazing. We had a staff member bring our bags to our room and get us ice, he was very pleasant. We had to call to have our coffee and water replenished in our room, I’ve never had to do this. Restaurants were mediocre to good except for the Italian restaurant, it was buffet style and very low grade, we left to eat elsewhere. On our last day I called at 7:00 am for someone to come at 9:30 [... read more]

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Private  - 

Verified Purchaser

Beautiful resort

Beautiful resort lots of pools. The buffets were great lots of options. Was not impressed with the Italian restaurant. The steak house was OK as for the rest they were great. The staff is very friendly and bar tenders were amazing

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Private  - 

Verified Purchaser

Front Desk- Horrible service

The face of the hotel was nothing short of horrible. The food was mid. Not family friendly. Rooms horrible. way over priced for the stay. The only good thing were the bar tenders and house keepers. Never again

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Private  - 

Verified Purchaser

An excellent resort

I recently stayed at this hotel during my vacation and had a wonderful experience. The room was exceptionally clean and well maintained, which made it feel very comfortable and welcoming. The mattress was incredibly supportive and cozy, allowing for a great night’s sleep after long days of exploring. I was also impressed with the updated washrooms — modern, fresh, and spotless. The beach was also very clean, with no seaweeds, which made it perfect for relaxing walks along the shore. The ocean [... read more]

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Mike  - 

Verified Purchaser

Great holiday!

Beautiful resort. Rooms are very modern, everything super clean. Grounds well kept. Food great and lots of choice. Was nervous that it’s known as the party resort and yes it is for those who want it. But lots of quiet spots too. Beach was amazing and the view too. We had partial ocean view

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Private  - 

Verified Purchaser

Riu Santa Fe

This is the one Riu that we will definitely not be back. Food is the worst of all the Riu's we've been to, and we are not picky eaters. Most meats are way over cooked. Staff are Riu's usual wonderful tho. their one redeeming grace. The flies drove me crazy, flying right into my face. there are little tiny ants? flies? (I really can't tell, they're really tiny) by the droves in and around the sinks every morning. and some on the bureau also. also this is the one AI resort that we've been to [... read more]

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Private  - 

Verified Purchaser

Great Resort - Something for everyone!

A great resort, great food selection. Those that are picky, about food - try cooking 3 meals a day with snacks! There's a pool for everyone to enjoy! Unforgettable Stay at Riu Santa Fe – Fun, Sun & Exceptional Service! I recently returned from a weeklong vacation at Riu Santa Fe in Cabo San Lucas, and I can honestly say it exceeded all expectations. From the moment we arrived, we were greeted with warm hospitality, a cold drink, and a smooth check-in process that set the tone for the entir [... read more]

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Private  - 

Verified Purchaser

Great time at RIU Santa Fe

Had a great time at Riu Santa Fe. The resort is well kept. Rooms are modern and well equipped. Beds were comfortable. The only complain is that most of the A Lacarte restaurants are buffet style. The steak house is not but you have to line up at 5:00 pm to get a place. I don’t understand why they just don’t take reservations and spare us from standing in the blazing sun for min 45 min. Otherwise the food was good and in abundance. Ancaster

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Private  - 

Verified Purchaser

Nice resort

Nice, very well organized, but very busy resort. Due to the crowding, the resort is not clean enough. There are too many guests, so the restaurants and pools are crowded. The quality and selection of food is great. The staff works hard.

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Private  - 

Verified Purchaser

Clean & Comfortable

Cleanliness is an absolute obsession with the staff of this hotel. Food choices were infinite. So many pools and restaurants. Definitely would stay again in the future. Minibar is stocked every second day.

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Private  - 

Verified Purchaser

Great resort

Very clean, food was great. Grounds are well groomed. Staff is friendly. Riu parties are lots of fun. Great resort to just relax or if you want to party there are parties. Very safe place to go. There are Excursions and plenty of activities to do if you wish to do so.

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Private  - 

Verified Purchaser

Riu never disappoints me !!

Riu is always a 5 star experience. I have been going on vacation for 45 years and have never been disappointed with the riu team. The resorts are very clean and updated. I have always enjoyed the food choices and the quality of food. I have not been to many other resorts but the riu. I went to the riu mazatlan last year for 2 weeks that place needs a upgrade. But I still enjoyed it.

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Steve R  - 

Verified Purchaser

The RIU Sante Fe was a good resort

The grounds were well kept and clean the staff were very friendly the buffet food was fairly good with daily variations this resort is mostly a party resort, not really meant for young families and the elderly

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Nancy  - 

Verified Purchaser

Excellent

It is very large Hotel is very large. We were in building 7 (only section with elevators). Make sure you ask for a room closer to front of hotel as there are Riu parties happening 4 days out of 7, with 2 being at night, they are very, very loud. Of course you get the drunk people coming after parties which you can hear up and down hallways. Rooms were large and comfortable, very clean, no issues. There are a number of pools, 2 of which with swim up bars are adults only. Pools kept clean.  [... read more]

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Private  - 

Verified Purchaser

Amazing resort

Nice, clean resort. Friendly people working hard in the resort. You can find many different programs. You can choose from excellent dishes. Our room was spacious, comfortable and clean. Our two weeks here were very pleasant. We will definitely come back to this resort

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Private  - 

Verified Purchaser

Great resort

Great people and staff, food and service was excellent, big resort but designed perfectly were everything is within 5 minutes walking distance, beautiful beach and water slides for kids and adults. Entertainment shows we’re fantastic for whole family. Weather was just perfect

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Jennifer  - 

Verified Purchaser

Great family vacation

Had read reviews before going that this resort is incredibly well maintained and I couldn't agree more. The staff work so hard to keep the grounds clean. Very impressed. The resort is beautiful and large enough to get a good amount of steps in for the day. Balances out all the food & drinks. So many great spots for photo ops & the views from the main infinity pool are gorgeous. The waterslides are a great feature that kept our teenager busy & having fun. Organized water sports and games were als [... read more]

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