Playa is Excellent !!

Although the hotel is a little older it is well maintained.The restaurants are very good and no lineups! what a relief.The food is above avg and the drinks are premium,The Hotel is secure as you need to go thru 2 gates to get there.No vendors on the beach also a plus.A little seaweed on the beach but they have it removed daily.Shows are fantastic Freddie Mercury and Pure Energy being the best.The staff are quite attentive and friendly im definitely going back.

Amazing Solo Trip

Loved the suite! Awesome food and amazing staff. Just be aware if you are a smoker it can be an issue in Mexico ...maybe quit before you go. Support from Trip Central and communication was awesome....no complaints and only good things to say.

The "Excellence" is excellent.

Although this was our first visit to the Playa Mujeres location, we have stayed at the Mayan Riviera location before. The Excellence resorts, no matter the location, are all winners. The Playa Mujeres location is about a 40 minute car ride from the airport and you get to see some of Cancun. It's about 30 minutes by car to the Riviera location. Like all Excellence resorts, the grounds are meticulously maintained every day. The beach is better at Playa Mujeres if that's a priority for you. The r [... read more]ooms are well appointed and those with an ocean view are worth the extra money if that's a priority for you. The 'Excellence Club' upgrade is a good option if your wallet allows. The food at the various eating locations provides a mix that will meet the expectations of most people. What has impressed us the most is the friendly demeanour of all the staff. We have enjoyed all our visits to both the Cancun area Excellence resorts and would not hesitate to return or recommend to others. The popularity of this resort suggests that you need to book early to ensure availability. A first visit is likely to lead to another. :)

Beautiful Resort

Resort was Beautiful and well maintained. Majority of the Staff were Amazing! Few Staff Members felt the need to argue, disagree and down right ignore you. Food at the Mexican and Indian Restaurants were Amazing. Others Restaurants just ok, some just horrible. Main Pools were freezing. Excellence Pool was luckily heated. Beach and Ocean had a lot of Seaweed. Videos of Music being played everywhere…is no longer that way. Evening Entertainment was wonderful especially the Fire Show. Food Truck [... read more] is gone and not coming back. Concierge was absolutely no help. For the Money spent expected so much more. Won’t return. Will go back to Excellence Punta Cana instead.

5 Star Luxury

Well… I have to say…everyone needs to treat themselves to this resort at least once! The service is outstanding. The restaurants are top notch with amazing dishes to choose from. The place is as clean as Disney World. The staff are all truly incredible. They all really care about you having a fantastic time. The rooms are beautiful and the resort itself is soooo glamorous. You would be missing out not stay here at least once.

NOT FOR FOODIES/BATHROOMS NOT GOOD

The excellence brand is a well-oiled machine operationally. I have been to the one in DR and Jamaica as well. The resort is well maintained and modern. The food is “meh” BUT it depends what YOU are used to. If you are a foodie who likes to go to nice restaurants in your city, this is not the resort for you. The food is a 6 out 10 and that’s being nice. The bathrooms are ridiculous. Open concept to the rest of the room with only a glass door on the toilet that does not muffle any sounds, it [... read more] actually broadcasts the sounds. You can basically hear everything (and I mean everything) that is going on in there when someone is on the toilet. Total romance killer. Even when someone is blow drying their hair, you will have to leave the room. It’s just such a horrible idea. Oh… and by the way, the pools are not heated which came at an incredible disappointment to many guests.

Outstanding!

This is by far the best resort we have ever been to. Everything they had to offer met our standards and exceeded our expectations. The grounds are immaculate, all facilities have been played out with thought and the beach was excellent for lounging and walking.

Great to Travel Again, Nice Resort

This resort, like the other Excellence Resorts is very nice, well kept. Staff super friendly and caring. They have sanitizing stations through out the resort, masks optional. PCR testing ran smooth, pretty well organized. Overall I would go back after covid cases lower and restrictions decrease again. A lot more restrictions implemented while away making it hard to decipher what was required upon returning home.

Awesome Resort!

We loved the resort. It was just like the pictures. Grounds very beautiful and the people were so friendly. The Jr. swim up rooms were the best. We enjoyed our stay immensely! A shout out to Oscar and Emiliano who were absolutely wonderful people!

Incredible honeymoon

There are so many amazing things to say about this resort. Everything was so luxurious and romantic. we have never experience such amazing service. Frankie on the beach was so great, you never had to get up and get a drink. It was pure relaxation and luxury. The food was delicious, I honestly don’t have a bad thing to say about this resort. We would love to go back. Definitely a perfect honeymoon!!

Went Beyond Our Expectations

This resort rocked! From the roomy beach to the amazing g room with private balcony and hot tub overlooking the lazy river I. Building #7 we thoroughly enjoyed living like rock stars for our stay. One suggestion would be the Sunwing rep pick up at airport was hard to find . More signage would have been great. Other than that truly a seamless trip!

Not possible to give any higher rating!

The grounds were immaculate; the rooms left nothing wanting. The restaurants are top-of-the table, and the bars have a full range of drinks...many bartenders have their own specialty drinks. Notwithstanding, the aspect that will keep us coming back is the personalized service provided by all staff. And to top it all, celebrating our anniversary, the staff provided extra personalized attention to make our time unforgettable

Excellent resort

Awesome everything from service to food. Would definitely recommend. Would definitely return. The grounds were well kept the entertainment was excellent. We ate at most of the restaurants and enjoyed.

Beautiful resort!

Gorgeous grounds and great food! Great concept with the pool spread all over. Bbbbbbbbbbbbbbbbbbb Just ok entertainment at night but that’s pretty normal. Price wasn’t cheap but value was ok. Would go again.

Terrific service and food with a resort atmosphere

I have been to several adult only resorts in Mayan and this is the best. ( Valentin Imperial, Secrets Marina and Iberostar Grand Paraiso to name a few). The service and food was phenomenal. It didn't matter if you are at the a la carte buffet, beach, or room service the food was amazing. The French Restaurant was the best... French onion soup and filet mignon. The Aroma coffee shop had delicious desserts, sandwhiches,handmade icecream, fruit and juices. It was the little extra touches like  [... read more]popsicle cart, pizza made in wood oven on beach, live entertainment on beach around pool. The only negative was the mosquitoes which was not the resorts fault. The resort did everything they could to get rid of them. I would definitely return to this resort.

Great resort for food and rest!

Great place for good food and to rest quietly… Could improve on animation (shows and animation by the pool). Rooms, pools and surroundings are spotless and very well maintained by staff who take a lot of pride in their work.

Amazing resort!

Great staff, great venue, great beach. The restaurants choice is vast and the quality of food was great. We liked it so much we actually bought the very same package to our parents as a gift the week following up our trip. Thanks Angela!

Phenomenal experience!

This was a perfect vacation. The service was outstanding from check in to check out. The friendliest most efficient staff I have encountered. The grounds and room was beautiful. The beach is perfect. The food was great.

Paradise

This resort was remarkable! Every little detail taken care of. Service was over the top. Entertainment was extraordinary! Food was everywhere and very well made. Cleanliness was beyond. I would definitely go back to this resort

Truly Excellence

My husband and I booked this resort to celebrate our two year wedding anniversary. I can honestly say that from the second you walk through the lobby doors, this resort is PARADISE. From the food to the staff to the hotel room itself, everything was incredible. Our favorite restaurant was Agave (Mexican) - the chicken fajitas are a must try. We booked a room with a plunge pool, which was worth every penny. After a morning of swimming in one of the many pools or lounging on the beach, we'd come b [... read more]ack to our plunge pool to relax some more. Our search for the perfect all inclusive resort is over and we cannot wait to come back!!