The worst resort experience we've had

The resort in it's current state should not be welcoming travellers. They have hygiene issues causing food poisoning. They also let sargassum rot on the beach causing an unbearable smell all over the resort.

Mostly fantastic!

My mother and I went for 11 days in May and found this hotel had some great qualities. Clean, good sized rooms with comfy beds and only 25 minutes from the airport. A good sized hotel, spread out but walkable and they have elevators so for people with mobility issues it's great! The entertainment was decent and there were always clean towels in the rooms and at the pool. The games room and bowling was a nice plus (open daily 3-11, operating on a first come, first served basis). All of the l [... read more]obby servers/bartenders were top-notch! I have food allergies and the staff at guest services (Sergio and Estrella) were great. They helped me navigate all of the buffets and restaurants so that I didnt have to worry about having a reaction. My only complaints are that the pools could be kept much cleaner and the raccoons are a major hindrance, I would watch out if you have small children as they will climb right up on them, the raccoons are everywhere after dusk. The beach is also a bit small/skinny and there was sargassum which wasn't too bad while we were there, but we're not beach people so it was fine. Would still return for a good price. Thanks to Tammy Beamish at TC for this holiday.

Beautiful resort

Everything was better then expects. Lovely place and very nice service. Clean and very well maintained hotel and grounds. Endless variety of delicious food served by professional and very friendly staff.

Sargassum alert!!!

Has potential but in transition phase. Privelege status isnt worth it, especially rooms. Wouldnt offer room service afternoons?! Our butler was good until last day when we really needed help. Staff at pool are simply amazing and work hard very consistently Buffet staff good mostly but some are just looking for tips and then provide service. Room cleanliness is very poor. Door was not sealed and a/c failed and wasn't fixed. Beach sargassum was out of control and resorts are not responsible...c [... read more]ity is and efforts are futile.

Lovely accommodations

The resort itself was lovely. Pool areas were great. Enjoyed the fresca station and mikes coffee. Staff was terrific . My only complaint,like so many other,is the inability to make reservations at specialty restaurants. We finally went to guest services and got help. The Italian, Mexican and French restaurants were great as was the Japanese. Route 66 was terrible. The buffet was excellent. The villa marina was closed for renovations but opened up on our last day. It was very convenient fo [... read more]r lunch. The only other issue was the beach was was still full of seaweed and murky water. This was in no way the fault of the resort. All in all, we had a wonderful time

Oceans coral and turquesa

This is a lovely resort. We upgraded to the privilege and the food was outstanding. We loved our accommodations which were so quiet. We have now been here 4x and recommend it. The only downside was there was not much effort to clear the sargassum therefore it was over two feet high and fermenting.

Great resort!

From the moment we arrived in the vast and luxurious lobby, to the moment we left, the service at Ocean Coral and Turquesa was top notch. We had a great experience at checkin while being offered drinks from the bar (alcoholic or nonalcoholic), the valet showed us to our room and carried our bags. Since we arrived late we were exhausted, after appreciating our extremely clean room, we fell into a very comfy bed with plenty of pillows. The next morning all was bright and sunny and already ab [... read more]out 28 degrees. All ready for the pool we had breakfast and proceeded to the Pool. We are typically beach people, however the sargassum sure was making certain that was not possible. However that was to no fault of the hotel, so we became pool people! And we are so happy we did! This hotel pays attention to everything! Staff would see you in a hallway and ask if all was well, could they do anything. Like, just because. Throw in the number of restaurants and bars, amenities, activities and you never have to leave the resort. But you will want to with all of the excursions available! All in all, I would give this resort a thumbs up, 5-Stars, and a high recommendation.

Beautiful resort

Great customer service, great food!!, nice rooms, spacious and clean, beautiful pool areas. The beach was full of sargassum during our stay (March 7-14) and the hotel didn't do much effort to clean it, except one day when there was a wedding and we were able to swim in the ocean. The other days we had to go in the pool or at the next hotel's beach where there was installed a barrier for the sargassum.. Note* when you ask for number of stars below, you put the beach and the pool together, whic [... read more]h is not fair. They are completely different and they should be rated separately. Pools 5*. Beach 3*

Even better than expected

This resort was a nicely laid out resort. We were a group of 4 adults (2 couples) and we really wanted a bit of a combination vacation. We wanted to be able to "join in the fun" and we also wanted to be able to relax and enjoy the sun. We were pleasantly surprised at how well this resort was laid out to easily allow this to happen. We were just regular guests - although we did upgrade to El Beso for a small fee as we wanted to be in building 11. The pool set up is nice. 4 pools - a kids  [... read more]pool that is clearly suited to smaller children. A large and quiet pool that was amazing for relaxing and just "chilling out by the pool". The main "party" pool with the swim up bar was where we ended up most of the time on resort as the bartenders were AMAZING. they remember your name, they welcome you and they made everyone feel welcome and special. I have a lot of stories about the people who we talked to who absolutely loved the bartending teams. Gustavo was my personal favorite - an amazing bartender with a seemingly endless number of drinks he could create! I have read all the reviews about people not getting chairs around the pools and will admit that if you show up at 1PM it can be a challenge. I have been to many resorts and the normal chair reserving happens - it always does and is something you just have to accept at all inclusive resorts. I will say that I was able to get chairs for all 4 of our group every day without any problems - granted - I am an early riser and had my pick each day - but there were still a LOT of open chairs later in the morning. Do not worry about the reviews complaining about no chairs - they are there just liker every other resort. The entertainment staff was GREAT. We didn't spend a lot of time over at the adults pool - but the time we were there was excellent. Same thing about the issues with reservations for the restaurants. they have an app you can log into and it goes live at 10AM. if you want a particular time and restaurant - you need to be ready at 10AM to log in and use the service - it is VERY easy to do. IF you are not good with an app on your phone they have guest services available to help you get your reservation... it is a very nice set up. The food at the restaurants was very good. I am a fan of Japanese food so I loved that restaurant but all of them were very good and had excellent selections. The buffet was very good as well - changing selections, hot and fresh stations, and well organized. One suggestion I have for the management team at the resort is to open Mikes Coffee Shop a little earlier. there was normally a line up and that could have been avoided if they open a bit earlier... but the coffee selection (hot and cold) were excellent as were the cookies, muffins, banana bread and sandwiches! NOTE - If you are looking for Michelin 5* restaurants - this is not it.... they are very good and I thoroughly enjoyed it, but have reasonable expectations of an all inclusive resort and you wont be disappointed. Room we had was room 11304. Recently renovated, great view of garden and ocean, close to amenities, clean and fresh. Again - All you can ask for at a resort. Only reason I rated the beach/pool as a 4 is the beach was nearly unusable due to Sargassum wees and while that is not the resorts fault, it took away from the beach options. Location is about an hour walk (actually a very nice and safe walk) from town and we enjoyed walking around and enjoying some local restaurants. I truly enjoyed the resort.... Staff is amazing - the grounds are well maintained and the whole vacation was a real success

Good resort

Overall, the hotel was good for the price. Unfortunately, the beach was full of sargassum and the water was cold but the beach itself is quite nice, sandy. Beware of the Premium/Privilege Club people hunting you like hawks at the check-ins. If you are not interested to pay extra, tell them directly straight away; otherwise, you will be wasting your precious time for their presentations and they will try to attract you by free massage, etc. The exclusive clubs are in every hotel but I have never  [... read more]seen such pushy people like here and that really spoiled my impression. The entertainment is okay, average shows in the evening. Overall, rooms are good and clean (except there is no door to the bathroom, just curtains), maid services are good, water was refilled daily. Food is decent, you can always find something to eat.

Beautiful resort

Ocean Coral and Turquesa is well laid out. It is easy to get around. The four pools run from North to South along the Caribbean Sea. We stayed at Privilege and had access to the fourth pool - adults only. The Privilege Lounge is lovely but the service is rather slow. Our butler, Carlos, was very helpful and assisted us with booking an Uber to go to Puerto Morelos. He also made all the restaurant bookings for us.The suites are spacious and comfy with a beautiful bathroom with a private toilet, la [... read more]rge shower area and a separate bathtub. We were unfortunate and had a few days of cold, windy weather. Other than that, I'd recommend this hotel.

Beautiful resort

Ocean Coral and Turquesa is well laid out. It is easy to get around. The four pools run from North to South along the Caribbean Sea. We stayed at Privilege and had access to the fourth pool - adults only. The Privilege Lounge is lovely but the service is rather slow. Our butler, Carlos, was very helpful and assisted us with booking an Uber to go to Puerto Morelos. He also made all the restaurant bookings for us.The suites are spacious and comfy with a beautiful bathroom with a private toilet, la [... read more]rge shower area and a separate bathtub. We were unfortunate and had a few days of cold, windy weather. Other than that, I'd recommend this hotel.

Amazing Resort

The resort was well maintained, the staff were friendly and courteous always smiling! The food was very good with lots of choices. The ala carte restaurants were very good and although some people struggled with reservations we didn't have a problem and managed to get into every one some a few times! The entertainment was good in the evenings and plenty to do throughout the day. My only comment would be to have some signage about where the events are taking place. Would definitely come here  [... read more]again!

Ocean Coral & Turquesa - return trip

We visited this resort in Dec 2018 and enjoyed ourselves, so thought of returning and did so Dec 2025.The Reason for our return is the resort is not far from the Cancun airport, about a 1/2 hour drive and overall we had a positive experience. Transfer:  We flew with Air Transat and the transfer from airport to resort went smoothly aside from a couple of people that were "no shows" for the shuttle.  So, the driver waited quite some time and finally decided to leave without them.  The drive time  [... read more]is very reasonable. Check in:  We arrived by noon and the check in went quickly.  Check in time is 3:00 pm and therefore our room wasn't available until that time.  The wristband provided is your key to the room.  At this point, you can download the App so ala carte meals can be reserved.  When reserving ala cartes, log on to the app before 10 AM and have your restaurant picked out; sometimes you may be able to get your reservation slightly before 10, but by 10 AM the app is active.  I believe Privilege guests may have some "perks" with arranging ala cartes ahead of time...I don't know too much about that.   Room:  Our room was a Daisy Junior Suite Garden View.  This is basically on the family side.  We were building 15000.  We found the location easily accessible to everything.  We were on the ground floor and I was happy to see that a proper working lock was on the patio door.  Our room had a humidifier, which we turned on a few times and it filled with water quickly.  The thermostat for some reason was a bit "wonky" as the first night the temperature dropped to 16 degrees when it was set at 22.  We spoke to someone at the front desk in the morning and the thermostat issue was quickly resolved and staff brought an extra blanket that morning.  We were typically out of the room by 8 AM and our room was cleaned by 10 AM.  So, a very positive review on service.   Loungers/Towels:  We had no issues getting a lounger, even by 8 AM and there would still be quite a few left.  We did not reserve our spot for hours on end without showing up, although there are guests that do this.  Typically, we only left our towel while we went for a bite to eat and come back.  I did not see any signage stating that reserving lounges wasn't allowed, but it's common sense to be respectful of other guests.  However, there was signage stating that smoking/vaping is not permitted.  Generally, guests would either smoke at the beach, outside of the front lobby or somewhere more secluded.  There are no towel cards, you simply provide your room number when getting a towel and return it by 4:30 PM and if you want a fresh one for the next day.  There are 2 shacks to pick up towels between the pools and beach. Pool/Beach:  There are 4 pools.  There's a kids pirate theme pool that offers a snack bar, bar and kiddy lounge chairs.   There's a family pool that is central to bar/restaurants and caters to kids and family; shallow with a deeper end.  This area tends to be quieter.  Then there's the activity pool, which is geared for fun activity, a foam party, swim up bar and it does tend to be louder with music playing.  In the El Beso Adult section, there's an adult pool.  No children allowed to my knowledge.  The pools I believe are not chlorinated, but salt and are very clean.  Some spots are showing their age and small tiles are missing.  The beach was cleaned regularly with only a little sargassum washing up to shore.   Grounds:  The grounds are impeccably maintained.  Maintenance crews are out cutting grass, pruning shrubs and cutting down palm leaves/coconuts, picking up garbage, sweeping the grounds around the pool.  Bar staff are always picking up empty cups.  That said, bar staff do come around for drink orders.  There's plenty of wildlife, coatis, iguanas, agoutis, raccoons, lizards, and off behind the buildings there's a fenced area with crocodiles.  Plenty of pelicans flying overhead. Restaurants/Bars/Service:  There are several restaurants, however, we only went to a few.  I want to stress that IMO, the service in the restaurants we visited was fantastic.   The Buffet offers a nice variety of food, but sometimes "hit and miss" depending on your likes and dislikes.  One night the roast beef was amazing with the mashed potatoes, etc. and another night the roast beef was really tough.  Route 66 is great for a fast food dinner, but again "hit and miss" on meat.  We went to the Italian restaurant Ritratto d'Italia 3 times, and each time were pleasantly surprised.  Some reviewers have mentioned that the staff is pushy with the wine list, but we didn't find this.  We just ordered the house wine.  There is also the Blue Moon, Sensai (Japanese), Villa Marina and another Italian (outdoor) restaurant.  There's another restaurant for Privilege guests (signage stated only for 14+ and adults).  There are bars close to everything and they all offer good service and drinks.  The Lobby Bar makes a very decent Caesar.  Near the family pool there's the Fresca Bar which offers refreshing smoothies and next to it is an Ice Cream Parlour which is open from 3 PM to 9 PM.   Entertainment:  The entertainment stage is outdoors.  Pre COVID there was a theatre building.  As we're not really "nighthawks", we only saw 3 shows all of which were very professionally done.  There was no "pre kids show" with musical chairs, fine by me.  The Michael Jackson show, which I thought I'd seen a lifetime of, was very well done.  The one thing that we missed was the Lobby Lounge entertainment.  They used to have someone playing the baby grand piano with someone singing along.  Now the piano sits in the middle of the lobby with no one ever playing it, such a waste.  On our last evening, there was a group of school children singing Christmas songs and entertainers dancing.  The lobby was beautifully decorated for the season as well.   In conclusion, I'd recommend this resort to solos, couples or families.  It's a solid value for your money kind of resort.

Large Resort with lovely staff

Large resort with a variety of restaurants. The buffet always had lots of choices but dishes emptied quickly and it took time to replenish them. The app to book a la carte restaurants rarely worked. The place was clean and employed lots of staff who were always pleasant and helpful. The downside to the place was the raccoons and other wildlife that came out at dusk. During the day there were mosquitoes, no-sedums and biting ants. Some people had severe reactions especially to the ant bites.

Lovely Resort

Grounds were well kept and always being cleaned or painted/updated. The service in the restaurants was always efficient and staff very friendly. If you wanted any help the staff were very open to assist.

Amazing resort!

Absolutely incredible experience! The staff are exceptionally friendly and go out of their way to make you feel welcome and well taken care of. The resort itself is spotless — everything is maintained to a very high standard, creating a relaxing and comfortable atmosphere throughout your stay. The food is absolutely delicious, with an impressive variety of dishes that cater to every taste and preference, from local specialties to international favorites. The beach is beautiful and well looked af [... read more]ter, with the staff cleaning it daily to remove any seaweed, ensuring a pristine and enjoyable shoreline. Overall, it’s a perfect destination for anyone looking for excellent service, great food, and a truly relaxing getaway.

The Ocean Coral and Turquesa is a serious contender

The Ocean Coral and Turquesa hotel is definitely a resort to consider for your next vacation. The resort is located close to Puerto Morelos and offers many positive amenities for adults and families alike. There is a wide variety of room categories, numerous pools, multiple dining options and many activities, including bowling. The restaurants, bathrooms and common areas are all maintained to a very high standard with a focus on safe food handling practices and sanitation. The varie [... read more]ty, quality and freshness of food offerings, was also to a high standard. Route 66 served amazing ribs, brisket and burgers, to name a few. Mike's coffee had a large array of coffees, desserts and sandwiches in a nicely decorated setting, reminiscent of a Starbucks. The ice-cream shop was a nice treat after dinner. The ala carte's included, Japanese, Italian, Seafood and Brazilian options. The beef filet at the Italian requires honourable mention, for it's tenderness. The buffet always offered a large variety of Mexican and American food options. All staff encountered were friendly and engaging. The evening shows, including Michael Jackson, were professional and promptly started at 9PM and ended at 9.45PM. The rooms were spacious with excellent A/C, TV, fridge and no mold or dampness either. Our airport transfers were organized and provided by Mercedes transporters Uber will also come to the resort, as an option to taxis. Puerto Morelos was less than $190 MXN. The Ocean Coral and Turquesa exceeded all our expectations.

Great time

The grounds are beautiful and the rooms were very nice a large. Great staff and easy to get around. A la cartes were much better than buffet, found this lacking, however never went without. Beach is the downside as there is heavy seaweed and no amount of work can remove it. Not their fault. Pools, oh the options!!!! 4 pools depending on your level and it was great!

Wonderful vacation and magical wedding

We had the most lovely time at this resort with our family and friends for our wedding. The resort experience was wonderful and all our guests had a great time and enjoyed the various restaurants and amenities. Our wedding was absolutely perfect, they accommodated everything we asked for and went above and beyond. Exceptional service at the wedding and the general resort. We will absolutely be back and highly recommend this resort.