Great resort

Everything is wonderful - rooms, beach, sea. Service was great. Food is ok to good. Entertainment is good. Main things going for this hotel is beach, although pool area is amazing, as well. Hoping to go there again soon.

A Mixed Experience with Unforgettable People - The Secrets Maroma

Review of Secrets Maroma Beach Riviera Cancun My recent stay at your resort left me with mixed feelings — a disappointing first impression that was thankfully turned around by some of the hardest-working and kindest staff members I’ve ever encountered at a resort. This review is meant to provide constructive feedback while also giving sincere thanks to the incredible individuals who made our stay memorable. ❌ First Impressions: A Rough Start I booked a premium full ocean view room throug [... read more]h a Canadian travel provider and was given Room 1622 on the first day. This was not an Ocean View room. Even though we were told this was a premium room. The room was far from premium — it hadn’t been cleaned or refreshed. Thick dust covered the room, especially the mat near the bed. As someone with severe allergies, this was unacceptable. I had also paid extra for a full ocean view, but this room did not meet that standard either. However, cleanliness and health concerns outweighed the view issue at that point. The room design and furnishings felt outdated, not in line with the luxury branding Secrets promotes. Thankfully, the next day, the issue was resolved by Karen and Rebecca, who reassigned us to a much cleaner room on the 4th floor of Building 15, with a lovely ocean view. That room was what I had expected from the beginning. One recommendation: the bedside carpet/mat should be removed entirely. It traps dust and sand and serves no functional benefit. I physically removed it myself to prevent allergy triggers. Dining & Buffet Concerns: The buffet food lacked freshness, which surprised me. Unlike other resorts where food is prepared fresh at stations, most of what we tried seemed to have been sitting for a while. The room service meals and breakfast were excellent and consistently fresh — a stark contrast from the buffet. The Hyatt timeshare sales pitch right after check-in was not appreciated. After 24+ hours of travel and little sleep, being bombarded with information and pressured to attend a sales breakfast was the last thing we needed. We declined everything. Language Bias: A Disappointing Experience As someone fluent in both Spanish and English — and proudly Latina and Canadian — I was disappointed to experience different treatment when I chose to speak Spanish with the front desk concierge staff. Suddenly, my concerns felt minimized or brushed off. Once I switched to English, only then did I feel taken seriously. Spanish is the native language of Mexico, and no guest should have to forsake their roots to be respected. We pay the same price as any other tourist, and we should be treated equally, whether we speak English, French, Spanish, or anything else. I say this with sadness and sincerity: it felt like I had to turn my back on my roots to be treated as a paying guest, and that should never happen. The Positives: A Resort Full of Beauty and Heart Despite the challenges, there’s no denying that Secrets Maroma is stunning. The gardens, tropical setting, and beach are breathtaking. Truly one of the most beautiful beaches I’ve seen — and I’ve been all over Mexico and other countries. Maroma is at the top of my list. The room service food, the Seaside Grill, and the Italian and Mexican restaurants were standouts. Thank you for those culinary highlights. The staff at this resort are the true stars. Many felt like family, and I left feeling like I was saying goodbye to dear friends. Facility Suggestions: Replace the two white water tubes near the main terrace with a traditional Mexican fountain — it would elevate the atmosphere and better reflect the cultural beauty of the space. In the theater, please consider adding step lighting or reflective tape — I saw a few seniors trip in the darkness, and this could become a safety issue if not addressed. ✅ Final Thoughts While our stay began with frustration, it ended with heartfelt gratitude — all because of the amazing team. The staff is the soul of Secrets Maroma. They are the reason we will consider coming back in the future. To those reading this, if you go, speak up if something isn’t right. But also take time to thank the staff who give their all, day and night, to make your vacation one to remember.

Beautiful Resort

The resort was well kept and had a welcoming atmosphere and kept clean. All staff were professional, hardworking and friendly. Hotel rooms were cleaned and well supplied with towels etc. Beach was kept clean all day long. Service was very good.

Good First Time at Adults Only

The hotel was nice, rooms were well decorated. Did not like the sales pitch upon arrival AT ALL, the mismatched scents in the bath (differing products) and getting food poisoning on last day from steakhouse. The grounds were beautiful. Staff were very friendly. Very confusing as this is supposed to be no-tip but most guests seemed to be tipping for better service. Last day there no turn down service or mini bar restock which was dissapointing. Love the Mexican restaurant. The asian hibachi grill [... read more] dining room temperature was too hot to enjoy. Beaches and pools were nice, mixed drinks too sugary. Buffet food was great.

A true 5 star experience

We booked this trip to celebrate a birthday. We had the swim out room and were upgraded to beach front(LOVED THAT) This resort is truly a 5 star experience. The food was amazing The service was exceptional The resort is beautifully and tastefully decorated Everything was so clean The beaches were groomed daily. I have been to many resorts all over the Caribbean and the Mexicans at Maroma have done it right! Loved my experience and already looking to book another getaway in the fall I  [... read more]have nothing negative to report about his resort. We joked that the only negative thing was driving into the resort on the bumpy road. This is a STUNNING RESORT!!!

Not so good resort

This resort has a bad location near a garbage facility. Sometimes there is a bad smell of burnt garbage or smoke all over the resort. Also, the food is not of the best quality. Some dishes are good, but some food is bad due to the fast food components that they use in preparation (sauces, condiments, not real cream, cooking oils, not real yogurt and vegan milks). Some meat and fish have a strange taste, as well. The service is good, people working in the resort try to do the best for your stay.  [... read more]The beach is beautiful but very windy.

Really nice resort

After going to Secrets Huatulco and Los Cabos for the last number of years, we decided to try Maroma. It’s a great resort with really nice rooms and a great beach and pool area. The drink service around the pool was second to none. Restaurants were the same as other Secrets resorts. Annoying to have to line up and give room numbers every time. Spa was good, massages were great. The aqua-therapy was not worth it.

Paradise in Mayan Riviera

We decided to splurge a bit for our honeymoon and booked here at Secrets Maroma. This hotel was absolutely beautiful. From the hotel grounds to the rooms, food, beach, people...it was wonderful. Hotel staff were lovely and always made sure you were taken care of. The most gracious people. If you want to be spoiled and pampered, this is the place to go. I cannot wait to return. It's a bit pricey but worth every penny.

Great resort

Incredible resort. Staff are amazing. Grounds impeccable. Beach beautiful and if any seaweed removed immediately. Nice and quiet and not too many people around. Food not the best, but okay, for the price would have expected higher quality/

Ultimate Comfort and Care

Having stayed in several hotels of this category in the Riviera Maya region, I can confirm that Secrets Maroma offers the best service. The staff are extremely caring, pleasant and always ready to help. They pay a lot of attention to little things, which makes all the difference. The rooms are immaculate, comfortable and very large. The food in the specialty restaurants is excellent. Excellent variety also at the breakfast and lunch buffet. The beach is magnificent, the most beautiful in the reg [... read more]ion, no rocks, powdery white sand, with lounge chairs equipped with cushions and palapas for all. Evening entertainment is worthy of note, each evening a show is offered and sometimes a show and a small intimate concert by the sea the same evening! In brief, if you are looking for a place to be pampered in ultimate comfort, I recommend this hotel without any hesitation.

LOVED This resort. Very Relaxing 2nd Secrets been too

LOVED this place. Treated us like gold! the most amazing service and makes no difference if you pay to be in preferred or regular they treat you the same. Amazing. Food was delicious we liked the French Restaurant the best but all were delicious. If you goto French must try in Onion Soup and also their Duck so good!!! Tons of activities through out the day. We never left the resort because we just wanted to do nothing on this trip. By end of week I was so relaxed it was a vacation that was despe [... read more]rately needed. This is our 2nd Secrets we have been too and all have been top notch. 3 years ago went to the one in Jamaica, last year went to Aruba and stayed different chain they didn't have on there. Horrible. We kept comparing it to Secrets. So this year we went back to the Secrets Chain and it was even better than Jamaica. Which we didn't think was possible. HIghly Recommend this place hands down. There is honestly nothing bad for me to say because it was that good

Fantastic Holiday

Food was superior, beach amazingly calm with powder sand, service excellent with concierge available for each building. Highlight of this hotel was the entertainment and things on site to do during the day and superior nighttime shows.

Perfect getaway for couples

We are never disappointed with the Secrets branded resorts. Everything was 5 stars.. service, food, drinks and even the weather for the raining season was greater then expected. Never took the AM resort tour in the morning since this was our 3rd Secrets trip!

I have seen paradise and it's at Secrets Maroma

This luxurious resort exceeded all of our expectations from the delicious good, to the beautiful pool to the majestic beach. There were so many comfortable places to enjoy your surroundings and the staggering were so attentive, courteous and friendly. I hope to return someday.

Nice Resort-Bad Experience

The Secrets Maroma was a lovely hotel with friendly and attentive staff. Upon check-in, we were told our room was not ready and to leave the bags with the bell staff. After about an hour, I returned to the main lobby to get a swim suit from my suitcase. I found our luggage outside the main doors of the hotel and behind a wall. They were unattended. I retrieved my bathing suit. Once the room was ready and while unpacking, I noticed a purse was missing from my luggage. I notified the front de [... read more]sk/manager. I received a call back to say they reviewed the security footage and the bags were not touched. I told the person this was untrue as I accessed the bags. The manager went on the say that theft is common at the airport and it probably happened there. This put a dark cloud over the vacation.

Beautiful ! Friendly staff.We stayed 2 weeks.

Swim up was amazing! Only negative re beach was seaweed but the beach is continually cleaned and it didn’t prevent walking but swimming a few days was out. Service was great including beach area— staff go the extra mile. Rooms are excellent with a huge bathroom.Making up of the rooms was an issue most days as by the time it was made up it was almost time for turn down service.Loved the “secret box” in the room — want privacy— room service is delivered to this box .A great idea!! B [... read more]eware —- there are sales people waiting to pounce as soon as you arrive!! Not time share but want you to invest in future Secrets( and affiliates) holidays. Wine choices are very limited. Only 2 each of either Chilean white or red.The for purchase wines are ridiculously pricey .The next time we go I will purchase wine before going to the resort.There is a great cafe ! I had a massage which was fantastic!! Ask for Harvey. Do not get your nails done at the spa— not a good experience for me. There are some great day trips offered if you want to venture out.we were there to just relax and enjoy the resort but did go to Playa del Carmen one day to pick up some souvenirs.We stopped at a jewelry store on the way and yes,I purchased! This place is enormous and has some great pieces— be prepared to negotiate. I have pointed out a few negatives but we would go back so the positives definitely outweigh the negatives. Forgot to mention the resident critters “ coati” or commonly named “ Mexican raccoon”.They are very entertaining! Friendly so don’t worry.

A Wonderful Resort

We stayed for one week in Late March. We absolutely loved and enjoyed the week. The staff was the highlight, in my opinion, courteous, accommodating and kind. The best service ever! The rooms were spacious and the king size bed was very comfortable. The entire property was spotless! The food: Although a matter of taste, we did not enjoy at any of the restaurants. If anything, we found the food amateurish and mediocre. Our least favourite was the Japanese that for some reason, was the mo [... read more]st popular. The meat was tough and everything else was tasteless. The buffet However, was delicious with a decent variety of dishes. The service in all restaurants was exceptional. The nightly shows, except the Mexican show, we’re not enjoyable to us, but everyone seemed to have fun. We loved the grounds, the beach and the pool area, but the music filtered throughout the pool area was unnecessary. The only quiet area was the beach. Overall, we loved our stay and would highly recommend this property to our friends.

Totally over the top

This was our eighth Mexican all inclusive. Secrets Maroma was the best we have stayed in to date. The room was beautiful, the ground wonderfully kept. The best part was the service. When you go to the pool in the morning, the pool concierge greets you, and finds you loungers and puts towels on them, and up goes the umbrella, if you wish. This is the same if you go to the beach. Cold water handed to you right away. The pool bar servers are always around to bring you anything you want, including [... read more] food if you wanted. The entertainment staff was excellent. We really enjoyed all the shows. So many fun activities all day long. The a la carte restaurants were wonderful. We really enjoyed the buffets also. All in all the best holiday to date.

Best experience yet

The resort is smaller but really well laid out with beautiful greenery. Plenty of room by the pool if you want and lots of options for the beach. There are also nooks and crannies all over. The food is very good and the outdoor Mexican buffet on show night was outstanding. Loads of options for daytime activities if you wanted, or not - we weren't hassled to do stuff. The evening entertainment was excellent with a good variety indoor, outdoor, on the beach with earlier and later shows & always [... read more] something of quality to enjoy. All the staff were incredible! They really made us feel special. We would definitely consider a return visit.

Excellent Resort

The food, grounds, staff and entertainment exceeded my expectations. The swim-out was great after a full day of activities for a cool dip on your own pool. Highly recommended if your looking for a piece of paradise.