Tired in need of multiple repairs

The restaurant staff is what makes this place fabulous, management could use a retraining! This resort does not represent trip central at all! Were Constantly harassed of time sharing to get perks, not memorable! Also did not get the room I expected after paying an upgrade ended up in original room before upgrade Monique was awesome she jumped hoops for us

Amazing resort!!

El dorado Maroma is a wonderful resort. Staff is very friendly and attentive, beach is gorgeous, food is very good. Our only complaint is that we were all( 2 couples one of which were seniors ,)on the same booking and they put us in different buildings. Trip central told me there were only two floors so we weren’t worried about stairs …. But when we arrived we were given rooms on the 4th level that had 48 stairs to climb. This was a lot of stairs for us in our late 50’s and my parents in their l [... read more]ate 70’s. I don’t blame the resort I blame trip central as I had literally contacted them inquiring and was given incorrect information by the rep I spoke to. I recommended getting a swim up suite instead of a private pool suite if you have knee problems etc., other than that we loved this resort and plan on returning soon!

Good resort

Resort was very good! Staff were very friendly and polite. We had junior suite, which was very spacious with big kitchen , big room and nice terrace with ocean view. Housekeeping was on a high level. Everything was clean and well maintained. Grounds were nice , food was delicious. The Mexican party was amazing ! Jeryk was amazing with dance and yoga classes ! Only one disadvantage - last 2 days there were a lot of seagrasses. Staff were doing their best to clean it up.

Excellent!

We visited the Maya Riviera close to 20 times and our stay at the El Dorada Maroma is our best yet. The resort is well managed and maintained. The staff are friendly and helpful. The food is good and the beach is fantastic. I highly recommend this resort for those people that are looking for a good boutique experience with lots of opportunity for rest and relaxation

Hidden gem

We loved everything about this resort. The beach was incredible with fine white sand. We enjoyed daily long walks along the shoreline. The property was beautiful and so well maintained, rooms were large and super clean. The food was probably the best we have ever had at an all inclusive resort. All meals were a la carte and made to order. The staff are all so friendly and go out of their way to make you feel pampered. We cannot wait to come back again soon!

Adorable El Dorado

The restaurant staff were all very friendly and great at making sure all was perfect. The food was amazing, we stayed at many good resorts but this was a notch above. One exception, Celina (Mio restaurant) was quite inflexible the day of our arrival and another night despite having a reservation. The concierges checked in with us often but failed to deliver on their promise to act on our requests. Beach was amazing, with sand powdery white, just incredible and one could walk indefinitely on  [... read more]either end. They worked daily on managing the seaweeds but nature often won. It was still great to swim though you had to walk in a long way to get to deeper water. The spa and gym were very nice. Painting (with Felipe) and cooking classes were so much fun. One note of caution on excursion: we booked a few excursions to Tulum and Cenote and snorkelling, with Lomas travel, their own on-site agency. We were quoted a cost in USD. Upon checking out, they converted back to pesos and ended up charging up 20$ then the quoted USD price even if we paid in cash. The Lomas agent would not accept cash upon booking.

Amazing resort

Food, beach and service were the best. I am Celiac and they made sure that my food was prepared safely. If you like quiet this is the place to be. The only thing that I would add is that there are just very few lounge chairs at all pools so that is missing for me as I was never able to have one all week but at the beach no problem.

Perfect vacation Place for Us

Spent a week In February 2020, and it was one of the very most enjoyable all inclusive resorts we have been to. Service and food were great and we could not believe how beautiful the beach was. If you like quiet, peaceful , serene 5 star vacations, this might be the place to go. Mind you , there are no elevators, and not a lot of night activities. Having said that it is truly amazing what this resort would do to keep you happy. I was blown away with the effort they made to provide us with food [... read more] and big screens on the beach for the super bowl party. When my friends saw the pictures they thought we were in Miami. Great resort . Will be back for sure. And thanks to Renee and Andres from Eldorado Maroma and very special thanks to Tanya from TripCentral. She is an amazing travel agent.

Pure heaven

If you want a quiet, relaxing, intimate vacation with gourmet food and amazing service and people then this is your place! We just returned from a week here and definitely our fave resort ever visited. We’ve been multiple times to excellence resorts in Mexico and Dominican which are 5 stars and we like this resort by far. It’s boutique but has everything you need and more. THe beach is the best ever and because it has a man made island out from the shore the waters are calm and warm for swim [... read more]ming. Several restaurants to choose from with gourmet foods. You can reserve a spot if you want but not necessary if you go before 7pm. Amazing nightly entertainment like magician, reggae and fire show on the beach etc. The people go out of their way to make you happy and feel pampered. Grounds are impeccably kept and rooms are spacious and modern. Can’t wait to return!

The luster of this Karishma property has faded

We have loved all of our stays at a variety of Karima managed properties over the years. We come mainly for the food, weather and beach. By far Maroma beach is stunning, but the El Dorado here is a shadow of its former self. The "gourmet all inclusive experience" was a bust. Perhaps for economic reasons since this is a small resort on any given night during the pre Christmas week we were there many restaurants were closed for dinner. Only on a few nights were four open, on some only two and [... read more] on one only one. The quality of the food has suffered as well. For breakfast only one a la carte with a limited selection and the other is a buffet, which if you don't get there within the first hour of opening everything becomes dry and mostly tasteless, certainly not a gourmet experience. For lunch these two same restaurants are the only two available along with a bar which serves a few items. For these reasons we would not return here and will think seriously about any other of their resorts. The one thing which has always bothered us about the "gourmet all inclusive experience" are the cheap Chilean wines on offer, on the red side, one Malbec, and a cab, both rather horrid. If you want anything better prepare to mortgage your house, same goes for the spa which is lovely put the service and expertise is nothing to write home about.

Great Resort! Great service!

We spent the last week of October at the El Dorado Maroma. It was great! The resort is on the smaller side, which we prefer, with everything close by. The food was very good - buffet for breakfast and lunch and several a la carte restaurants for dinner. The beach was pristine clean with lots of beach beds and chairs available. Our room was very nice with a huge balcony where there was a beach bed which would have come in handy if you wanted to get out of the sun or if it had been rainy (which t [... read more]hankfully it wasn’t). Lastly, the service was excellent! All of the staff was extremely friendly - no matter who you met they said hello - and very helpful! The only thing I would point out is that it’s very quiet and out if the way - we really liked that but not everyone would. Overall, I would definitely recommend this resort to anyone!

The Best Resort

On Oct.18th my husband and I flew down to Mexico and spent 10 amazing nights at El Dorado Maroma 40 minutes outside of Cancun. We have stayed in many all inclusive resorts but this one was absolutely the best. The staff were amazing. Liz and Oscar our butlers, The chefs and restaurant staff; Artruo, Chepina, Inoibe, Hector, to name a few. Our beach butler was terrific and so were the grounds crew and cleaning staff. Thank you to all for our amazing stay. Our room was on the ground and was  [... read more]a swim up. Highly recommend it. The resort was smaller than most all inclusive which for us was perfect. The beach was as wonderful as advertised. The food was upscale and outstanding. We will absolutely return to this resort.

Amazing resort

The El Dorado Maroma is a fantastic resort. It's well managed, the food is great, and we were able to relax and enjoy the beautiful weather and and warm ocean. Thanks beach butlers for looking after us.

Intimate resort

Excellent service, exquisite grounds and all round pampered.! Good choice of restaurants. Butler service on the beach is excellent and good choice of Bali beds. Nice choice of pools. Quiet, intimate resort.

Outstanding food

Great resort! The service, the spa, the beach, the rooms, all top notch. The clientele was a little older then most resorts. The hotel is situated between to government reserve lands, so the beach isn’t busy but there is a public dock with water sports close by, so you do get a few kids wandering onto the hotels beach.

Quiet, intimate resort.

This is a lovely, intimate resort. Even when it's full, it feels deserted. What a beach! Miles of fine, white sand to run or walk along. Food, as in any Karisma resort is great, although usually only three restaurants are open. Evening entertainment is pretty lame but they try. Great resort to just veg at.

Ahhhhh!

Very Relaxing atmosphere. Small resort with very friendly and attentive staff, personalized service. Beautiful white sand beach. Gourmet food, nice selection of restaurants. Peruvian was our favourite! Palafitos was an excellent restaurant with amazing food and worth the extra charge. Large suites, we had infinity pool suite with beach bed and chairs on our balcony. Turn down service nightly. Very attentive towel service staff, Manual sprinted to set up our towels and chairs everyday! Be [... read more]ach beds very comfy! Man made Island with hammocks for a peaceful retreat. Ricks bar has a rooftop sitting area to enjoy the starry nights. 24 hour room service had a great selection. Any minor concerns were addressed right away by the staff. We loved our vacation here! 5 star and great value!

Paid a lot and got very little.

This was my 12th visit to the Cancun/Mayan area and my first ever review on a travel web site. Felt compelled to write this. Best thing about the property it is very clean and well maintained. It all ends there. From the time we arrived to the time we left, it was as if someone was always trying to sell you something. If it wasn't time share, it was spa, the need to buy a $$75-$100 bottle of wine on the beach to get food service (ridiculous) or indigenous jams in the front lobby and most  [... read more]restaurants(very weird). For the price we paid they should have given them out as a departure gift. Couldn't get food at the beach or the pool. That's a first. The resort was under staffed for the entire time we were there. I'd recommend they shift their labour investment to less management/sales agents and more wait and kitchen staff to serve the guests. The wait staff that they did have on were just not set up for success. Felt sorry for them, especially in the Italian restaurant. Far too many tables to serve. I understand you will need to wait from time to time, but when a restaurant is only seating 40% of their tables at peak dinner times, again ridiculous. Notwithstanding this, they have the advantage of knowing exactly how many guest that are on their property every day, not being staffed/prepared is unacceptable, especially as it hails itself as a gourmet dining experience. Property was at 82% occupancy. Can't imagine when it hits 100%. The fitness center was very small, and always far too hot and humid. Many people noted this on the sign in forms, in the comments section. again nothing was done about it. This room was definitely an after thought. The food overall was ok, not gourmet. The Mgt. should do a bit of competitive shopping to see what some of the other resorts are doing re "gourmet" and the quality of the food offering. They have a lot to learn. The best restaurant on the property was definitely the near the beach, served up great lunches. The ala carte's were disappointing, except maybe the Asian. The biggest disappointment we experienced was with the front desk mgt. and staff. Upgraded to a presidential suite. When we viewed the room and the upsell was happening, it had a full stocked bar with 5-6 bottles of alcohol on the TV credenza and a full compliment of snacks. confirmed the upgrade, went back to the room to unpack, asked the bellman where the bottles and snacks went?? wasn't included in my $150 per night upgrade, REALLY??!!. This service is standard in most resorts for a lot less and without an upgrade. Never met my "concierge for the first 3 days!! Weren't introduced at check in.When I did happen to run into him to discuss my absent room turn down service, he commented ...."oh I have been calling your room, where have you been??!! I guess he could have left a message, which is why it was bs. Never heard of voice mail I guess. a useless service at this property. Even after this connection never saw or heard from them for the rest of the week. I understand they have a pillow service and other customizable services????? Missed our turn down service 4 of the 7 nights, even after pointing it out to the front desk team. One night they came to do the turndown at 10:25!! No one took ownership, a constant complaint around the pool. Yes the beach is beautiful. The seaweed is even more grand and it stinks all day long. They do their best to clean it up. One pile was left down towards the 14 block for 2 days. The front desk staff are dealing with conflict all day long, of course from disgruntled guests. When we checked in someone was complaining quite vigorously about not being happy about something in particular. Seemed to be non stop. This was a precursor for the week. Not worth the money. Never go back

Wonderful

We just returned from one week at the El Dorado Maroma. It was amazing! The staff were sincerely kind and friendly. They made an effort to remember your name. The restaurants were very good and not busy. The beach was beautiful and we loved the canopied "beds on the beach". We enjoyed using the paddle boards, kayaks and participating in the yoga classes. Our room was very clean, spacious and modern. Each night there was a different show that featured talented entertainers. This is a small reso [... read more]rt so it never felt crowded. I would highly recommend this resort for a relaxing, quiet getaway.

Good to Excellent resort

Good place to stay, no kids, very clean, food is very good, good beach, lots of activities in the area, staff are all friendly, only negative thing was if you arrive via a red eye flight you will have to wait until 2-3pm before they will have your room ready.