Excellent Stay

We were very impressed by the level of attention paid to small details including cleanliness, grounds, service and maintenance. The resort including common areas and grounds were always spotless, as were the rooms, the restaurants, the fitness facilities etc. All of the equipment and sports facilities, tennis courts et a;, were well maintained and modern. There was an amazing variety of food and very high quality and the staff was outstanding. The beach was also very good with clear swimming [... read more] areas and lifeguards. Overall, perhaps the nicest place we have ever stayed and the service, staff and facilities were above expectation.

Not a "wow" factor

The people that worked at the resort were mostly friendly. There were no "wow" factor when we got there, especially being over Christmas and New Year. No one new nor did their website know which and what restaurant were open and when. For Christmas and New Year, they wanted you to buy a bottle of wine, which was running at over $200 US to have dinner at one of the 2 open restaurants. The buffet was open for those two evenings, however, the buffet was never open for dinner, only for breakfast [... read more] until 11 am, then lunch started at 12:30. In the meantime, only one other restaurant was open for lunch. However, it was always marked as closed on their QR scanned code. For New Year's eve, there was a special event, however, no one spoke about it and once we found out in the evening, the cost to enter was over $700 US. Outrageous. Towels on chairs to reserve.... people would grab 4 towels for 4 chairs by the pool, then grab another 4 towels for the beach area. Well, the beach area is very small and does not accommodate all the people that are at the 3 resorts. I thought this was a small resort, however, the other 2 would come and take loungers and eat at Secrets Wild Orchid. The beach is rocky. The pool plastic glasses were rewashed by hand in dirty water. The music was played over and over the same tunes. The entertainment was held by the employees. I would have thought for the price this resort was for, the entertainment would have been professional but not. It wasn't what we expected for the price we paid. Someone in their room close to ours had a drome flying over everyone, near the pool and over the beach area. We mentioned it to the hotel and they said it was legit in Jamaica. If you google it, it is not unless of certain rules and regulations. I would rate it 3 stars at best.

Gorgeous Resort

The Secrets Wild Orchid was stunning, our swim up ocean view room was breath taking. The food & entertainment was fabulous and the ocean was crystal clear. Our Butlers Adia & Devon did an amazing job with helping arrange our dinners, to transportation & loungers at the beach everyday. Our rooms were cleaned everyday & frig stocked with drinks & snacks. We did have some noise from the pump house that kept us up at night & so we were moved to the room beside the one we had but the noise precite [... read more]d. Would definitely recommend this resort.

We will be back!!!

We just got home 3 days ago and cannot wait to go back. My husband and I were there for our honeymoon and we couldn't have been more happy with our experience. In all honesty, we were a bit nervous to come to this resort because we read some reviews of unhappy customers and after about 24 hours at Secrets Wild Orchid, my husband and I were wondering what these unhappy customers have to complain about. The staff were so friendly and welcoming, the food was plentiful and delicious, the resort i [... read more]s absolutely gorgeous (I cried seeing that beautiful hillside view), the evening restaurant experience was very romantic....like I said...we will be back. Every day was living a dream. We did not do any excursions as we wanted to enjoy the resort in it's fullest and I'm glad we did. While the fitness gym is small, get there early to avoid a rush. We used the bikes and had so much fun lapping the resort over and over. The jerk chicken on the beach was an amazing daily highlight. The flavours were incredible. We went snorkeling off the shore as well. It did not take long to get drinks from the bar either as some folks have commented in past reviews. Be kind to the staff, use your manners and you will be served quickly. Even on the beach we had our drinks delivered in a timely fashion. I think it's helpful to remember there are other people on the resort ordering at the same time as you, so be realistic. I had the pleasure of spending my birthday in Jamaica and the staff at the Bordeaux restaurant sang to me and made it so special. Kimberly was our server and she made my birthday dinner a memorable experience! She is so friendly and "real" and people like that land with me and my husband. We went to the Bordeaux restaurant most nights and had the filet everytime. The scenery at that restaurant was our favourite with the outdoor candlelit dining and night view of the hillside. I found it very romantic. We did the Himatsu restaurant as well and Romaine was our entertainment there! It was very fun! Keneil served us at the poolside restaurant on Wild Orchid side. He had personality to boot! We enjoyed watching him slay serving tables and singing a tune while he did so. We had many wonderful conversations with Syan, Bryan, Dacosta, Alyssa and the workers who were cleaning up the shore at the beach. Everyone was so friendly and what we noticed was that they kept asking us how we were enjoying our experience. They were very interested in hearing our answers and connecting. It meant a lot to us have this personal touch from the staff. I cannot capture our level of happiness with this review even though I'm trying my hardest! Secrets Wild Orchid will have our hearts forever.

Amazing and breathtaking

We recently had the pleasure of experiencing an all-inclusive stay at Secrets Resorts in Montego Bay, Jamaica, and I can't say enough about the incredible time we had. This vacation was an absolute dream come true. From the moment we stepped onto the resort, we were greeted with warm smiles and exceptional hospitality. The level of service at Secrets Resorts is truly unparalleled. The staff is not only attentive and accommodating, but they go above and beyond to make you feel like a VIP. They [... read more] always greeted my wife and I by name and were eager to fulfill any request, making us feel like royalty throughout our stay. The most remarkable highlight of our stay was the unparalleled interactions with Andre, Davion (Butler services) Ashtone, Floyd (Lifeguards) Matthew (Concierge) Macy (World cafe) Shanomar (Preferred club bartender). They ensured that our stay was nothing short of perfection. Their absence on their days off was noticeable. These exceptional individuals have ignited a desire for us to return, and we're already counting down to our next trip to Secrets in Montego Bay. While the resort and its amenities exceeded our wildest expectations, it is the personalities, dedication, and the personal experiences crafted by these individuals that guarantee our return to Secrets Montego Bay next year. Without their contributions, we would still return to Jamaica, but it is solely because of them that we've chosen Montego Bay and Secrets. I can't emphasize enough their willingness to create cherished memories for my wife and me, consistently going above and beyond to bring smiles to our faces, make us laugh, and ensure every need was attended to. They genuinely added that special, personalized touch that sets Secrets Resorts apart. The dinning experiences were incredible. Whether we were savoring delicious Jamaican jerk chicken, enjoying a romantic dinner by the beach, elegant French and Italian restaurants, or the absolutely wonderful journey we were taken on at the hibachi restaurant every meal was a culinary delight. The quality of the food and the presentation were top-notch. We were delighted with the fantastic, refreshing tropical drink options available at all the bars we visited throughout the resort. Whether it was the preferred bar just outside our room or the beach bars scattered across the resort, the drinks and the bartenders consistently delivered an amazing experience. We enjoyed browsing through the various shops, discovering souvenirs to hang on our walls, clothes to wear, and key chains to use. We particularly relished the vendors who appeared on our last day, offering us the chance to explore authentic Jamaican art and converse with the artists who crafted the diverse range of goods. The entertainment at Secrets Resorts was fantastic as well. Each evening brought a new show or event, from live music to themed parties. We especially enjoyed the vibrant reggae nights, which allowed us to immerse ourselves in the local culture. We treated ourselves to a revitalizing couples massage, and in the tranquil ambiance of the spa, we felt all our stress melt away. The hydro circuit, in particular, was incredibly refreshing, taking us through the soothing steam room, the comforting dry heat of the sauna, the relaxing jets, and the invigorating cold plunge tank. The accommodations at Secrets Resorts are nothing short of luxurious. Our room was spacious, beautifully appointed, and featured a stunning view of the ocean. The attention to detail in the room's design and amenities, including a comfortable bed, well-stocked minibar, and the beautiful ocean bay views from our breath taking swim out made it a haven of relaxation. The nightly turn down service added an extra touch of class and made us feel truly pampered.

Amazing time at this resort

This resort was amazing. The food was great, the rooms were nice and clean, and the staff was fantastic! We went to this resort for our honeymoon and it offered great entertainment, relaxing atmosphere, and very romantic. We would definitely revisit. booking with Kevin was a breeze and we are so that he helped us out with this decision.

Amazing Resort

Love, Love, Loved our vacation there! Staff were Amazing!! Food phenomenal!! Beach Gorgeous! Would highly recommend. Also would highly recommend Toya's Majestic Tours, she was an amazing tour guide. She gave us a private session at a reasonable price and saw the amazing blue hole waterfalls and the views by Montego Bay. View her insta at toyamajestictours_ or contact her # 876-574-6190

Enjoyable resort

The hotel was lovely and the outdoor spaces wonderful. Staff were friendly! Lots of hand sanitizer available! A special thank you to Monique from trip central who was very helpful!! We’d go to her again for help in planning our next trip !

Amazing Christmas Vacation

Our stay at Secrets Wild Orchid was amazing. Great amenities, rooms, food, drinks, and most important - staff!!! We stayed in the preferred club, and it was worth the upgrade if you like it a little quiet. Hats off to Matthieu at the Preferred Club for kicking off our days with his positive energy and input on things to do around the resort, didn't have to look at the info board once after talking with him. Rican at the Pool Bar was hands down the best bartender I have ever come across,  [... read more]his upbeat attitude was infectious, not to mention he made a damn good drink, no matter what you thru at him. Oh, and can't forget about the Jerk Chicken cart - his visits mid afternoon and midnight were highly sought after during our stay. Will definitely be heading back to SWO within the next couple years after we check a few more destinations off our list.

Great experience

My wife and I loved the resort we had a wonderful time and everyone was really helpful at the resort. The food was great and drinks of course were awesome. The one thing we really liked is how close everything was we didn't have to do a ton of walking to get to any restaurant or bars.i highly reccomend this resort to anyone who is planning on going to Jamaica. The beach was also awesome nice white sand and water was beautiful. Thanks again for the help when I was trying to decide where to go. I  [... read more]would definitely go back.

Very nice resort

Very clean....great staff....our oceanview room was worth the extra money.....food was good but not exceptional....pinot grigio was hard to find at most of the resort bars. The entertainment had great variety and well done.

Nice but not a 4.5 resort!

If you like a beach MoBay is not the place to go. These beaches tend to be man made due to the northern exposure to the winds. I had heard really nice things about the secrets resorts but I wasn't overly impressed with this one. I guess that what happens when you have traveled a fair amount around the Caribbean and have experienced all sorts of high end "all inclusive" resorts. If you get a last minute deal like we did go for it but had we paid some of the prices we saw online I would not hav [... read more]e been happy.

Simply amazing

This resort really has it all , we stayed in the referred section which gave us access to st James and breathless so we got some quiet time and then when we wanted more action we went over to breathless , excellent beach , great food , amazing jerk chicken and the workers are there for anything u may need

Disappointed

The hotel and grounds were fine. Room was very nice. Minus the extremely dark elevators. Service across the entire hotel was horrible. Including daily stocking of room fridge. There’s confusion with regard to tips. Site says gratuity included and as such not budgeted for. However, tipping is allowed and service goes from bad to horrible if your not tipping. Food was nothing special especially at the beach (seaside grill). Best meal was our romantic dinner on the beach. With all that  [... read more]said I will say that my wife and I had a very calm and relaxing vacation in Jamaica. After all we were in Jamaica and in the sun. I love Jamaica and usually love the people of Jamaica. I can tell you that the shuttle ride back to the airport was full of very unsatisfied customers. A few of which said they plan to never return to Jamaica at all. Never mind a secrets resort. Not good.

Wonderful Holiday in Paradise

This is the 12th time to this resort since 2012. It is about 15 to 20 minutes from the airport. We only travel for 3 nights so every minute counts in Jamaica. We had hoped for a room update for being repeat guests but the resort was booked. We stayed at the Wild Orchid Preferred Club. Our room was on the top (4th) floor. This time Breathless was open. We were concerned that this might impact the busyness but it actually worked to our benefit. Since we were preferred guests we had access the  [... read more]Breathless. The rooftop sunsets, and beautifully appointed grounds were like we were staying at two resorts for the price of one. Our meals were excellent for breakfast and lunch. Unfortunately we had a few disappointing meals at Bordeaux which is our favourite French restaurant. The staff at Secrets and Breathless are exceptional. The weather was perfect! We could not have asked for better weather. This time we paid for the VIP package at the MBJ airport. Don't think this was worth the money. We can't wait for trip 13.

Great couples resort

Clean rooms/buildings and manicured grounds. Very good food and respectful/friendly staff. asian and french restaurants were our favorites. Snorkeling to the reef was a fun and free activity. lots of jelly fish this time of year which kept most people out of the water.

Perfect for Couples

The location of this resort is amazing!! Beautiful warm waters and relaxing good quality loungers. Pool was just the right depth and temperature also. Most of the staff were amazing and very courteous!! Special shout out to Christopher in the lobby bar. He was able to take care of serving at the bar, taking orders at tables and clearing up tables all with a smile!! Also Paul at the Oceana at lunch times. So friendly and helpful!! We will go back!!

Triple amazing Resort!!

Our time at Secrets Wild Orchid was breathtaking. I cried when we got onto the airport shuttle! Every single thing I would rank as excellent. Food, room, view, housekeeping, friendliness of staff, day activities, the beach, the cafes on site, wow. Can't say how wonderful it all was. I now trust trip central and your rankings. There is no other website I've seen that creates rankings with as much clarity as you do. And just to be sure, I checked how my last hotel had been ranked and thought it wa [... read more]s bang-on with my experience there. Next we are headed for Mexico and I will book through you.

Amazing view and staff

From the moment we got off the bus we were treated like royalty. Matthew was there to greet us. Immediately we felt at home. And that's how they greet you. "Welcome home". We stayed in room 1320 from May 16 - May 26 and we didn't want to leave! The food at every restaurant was good to excellent. Room service food was not very good. That was our only real complaint. But every single person was over the top friendly. Anything you wanted, if they could provide it they would. Matthew would hold t [... read more]he door for us, going to and from the beach and gave a fist pump every time. Always with a smile. Everyone smiles. And everyone seems so happy. I don't know if that's just a show for us or if they truly are that happy. But they sure had us fooled if they weren't. Singing dancing and laughing. Absolutely unbelievable experience all around. And the majority of that was because of the staff!! They should really be recognized for their customer service. Beyond anything I've experienced. My advice would be to shop outside of the resort for souvenirs. Too expensive!! I would recommend this resort to anyone.

Good resort. .

beaches very nice. clean place and good accommodation. Friendly staff. food was good, but we feel that they could improve with extra choices of the dishes. Also, the wine served was only from Chile and we expected a choice of wine, for e.g. California wines.