Our Verified Customer Rating 3.6

Our Verified Customer Rating 3.6

(423 Reviews)

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Private  - 

Verified Purchaser

Royalton Habana: Don’t do it.

It’s not lost on me what the Cuban people are going through and this review is in no way a reflection of the staff. That being said, it’s disgraceful what this hotel charges and how they claim to be a 5 star hotel. The pool was ice cold, and there was often no clean towels. The coffeemaker in the room never had coffee available and no power point to plug it in. It’s like it was there for decor. Bottled water wasn’t refreshed each day and many food/wine items at the restaurants weren’t available [... read more]

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Trainfan28  - 

Verified Purchaser

Blau Arenal Habana Beach: 3 Stars

We were at Blau Arenal for 2 weeks in January 2026. Resort is nice and very quiet. Less than 1/2 full. Power outages frequent but an on-site generator kicks on in under a minute. Wifi resets and available in rooms, lobby & at the snack bar. Staff is wonderful. We could always find good food at the buffet, but don't expect much of a selection at the bar. No blender or fruit juices. Rooms were clean & comfortable. Take hot (warmer) showers in the afternoon due to solar heating. Bring facec [... read more]

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Jawad  - 

Verified Purchaser

Blau Arenal Habana Beach: Amazing resorts

It was a very great hotel. Food was good except they were mixing pork with most of the food which that was no good, but there was very great and clean. Lots of vegetables lots of food lots of fruits clean rooms every day cleaning new towels amazing shows 24 seven free drinks, which it was unbelievable very good. All in one word I loved it so much every day easy bus going to Havana and bringing back.

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Private  - 

Verified Purchaser

Nacional de Cuba: Expected better

My experience at the National Hotel Havana was deeply disappointing. The room was dusty, and the floor had not been properly cleaned. There was no hot water, which made basic comfort impossible. I found a cockroach in the bathroom, which is unacceptable for any hotel, let alone one with this reputation. The issues continued at breakfast: The buffet was of poor quality, with limited fresh options. I even found a fly in my coffee, raising serious concerns about hygiene. Becaus [... read more]

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Private  - 

Verified Purchaser

Blau Arenal Habana Beach: Base Resort

It’s my third time in 3 years that I’ve been to this resort. Each time has been poorer when it comes to food. This last time, they rationed the meat and gave you the feeling of begging when wanting more. Terrible feeling. The evening meal is from 7:00 until 9:00, and the special part of the meal may last the first hour. So if you show up in the second hour, more often than not you miss that part. They also have someone serving the meat tray side (which was never before) so that they can monitor [... read more]

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Private  - 

Verified Purchaser

Mystique Habana by Royalton: Mystique Habana by Royalton

This hotel is very centrally situated in Havana within walking distance to the park and the famous Floridita pub. The rooms are spacious with high ceiling and old Spanish era balconies. Like most of the buildings around, the architecture is reminiscent of bygone era. However, renovations are being done all over. The hotel itself is renovated with all basic amenities very well catered. Food was good and the staff was very polite and supportive, with maitre d'dining-room, Ms. Aiyna ever present t [... read more]

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Rassbombo  - 

Verified Purchaser

Blau Arenal Habana Beach: Lovely and Small.

I stayed at the Blau Arenal for a week in early December 2025. It was a really nice experience, I loved almost everything about the resort. The staff were exceptionally nice and well trained. The grounds were spotless and the rooms were clean and the A/C worked very well, despite the often blackouts. When there was a blackout the generator would come on instantly, so it really did not matter that much. One big plus was that the WiFi worked very well, for me this was a first after having b [... read more]

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Pitt  - 

Verified Purchaser

Nacional de Cuba: Wonderful Hotel

It is a very enjoyable place to stay . The pool is was very refreshing and well maintained . The food was good. We enjoyed the Coffee , but it could be served warmer. And the water in the room was not hot and discoloured , perhaps, it was due to the hurricane. The chairs were broken and need to be replaced . The staff was helpful and friendly

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William  - 

Verified Purchaser

Blau Arenal Habana Beach: Blau Arenal Habana Beach

The hotel was good , the room was always clean the service was good , the beach is dirty beer cans all over the place and you have to watch for broken glass on the beach the town was 30 minutes away it was a nice walk. Over I had a wonderful time and going back in February

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Rome  - 

Verified Purchaser

Blau Arenal Habana Beach: Good resort.

The hotel grounds are quite limited but exceptionally clean. Public areas were quite accessible, acceptable and fairly clean but no paper towels or hand dryers. Our room was quite large and clean and well attended to by the maids. Dining, was not bad for Cuban standards with lots of baked fish at dinner time along with much ice cream. This hotel is much worth the money especially if you enjoy the beach and like nightly entertainment. Its proximity is close to old Havana by bus which costs $10 US [... read more]

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Private  - 

Verified Purchaser

Blau Arenal Habana Beach: Un resort

Thé place is nice , lot s of opportunités for thé manager Miguel and his team to make you feel like hall has taken thé Haven . Doffenetly it s a bring Your own food place . Theres Even a Shattle to take you to thé great area of thé City garbage hole . If you feel lonely , it a a good place to want to be lonlier … good security , very repliable for thé touriste . Don t take Your phone with you id useless . In a nut Shell , stay home Cuba to be avoided at all Times …

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BORA  - 

Verified Purchaser

Mystique Habana by Royalton: AMAZING LOCATION !!

The hotel is in a very central location. It's completely new and clean. The rooms are quite large, the beds are spacious,The internet does not work very well, there are disconnections. It's only a 5-minute walk to central park and only a 10-15-minute walk to all the squares. If I ever come to Cuba again, I would definitely stay at the same hotel. I recommend it to everyone.

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Papa Palito  - 

Verified Purchaser

Hotel Deauville: Good value nice pool and great location

After everything is included with the package (flight, hotel, breakfasts) the value is exceptional. Room was clean, lobby bar and pool/rooftop bar and menu was great. The Havana location is second to none. This package is well worth the money

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Private  - 

Verified Purchaser

Blau Arenal Habana Beach: Okay resort

It was very quiet not many things to do and no entertainment. The pool was very nice and the lobby was welcoming. There is only one dining area,and there are lots of cats that like sit at your table and wait to be fed

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Private  - 

Verified Purchaser

Blau Arenal Habana Beach: Nice clean resort

We recently stayed for three nights at the Blau Arenal. It is a nice, clean family resort with good amenities. It is close enough to Havana so we were able to visit this terrific city. The staff were nice, and the people at the front desk let us know all bout our unique travel details, and kept us informed of time of transfers, etc...However, if you are looking for a resort with all the "bells and whistles" of a typical resort, this is not for you. There was no entertainment, only one bar, one r [... read more]

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Private  - 

Verified Purchaser

Hotel Deauville: perfect and great location

Had a great week with friendly staff, excellent rooftop pool to recharge and regen in the morning after late nights. My room was simple but very clean and bright and great AC and sleep and shower. Most oustanding was location. Right downtown/central and on the sea with famous havana malecon on our doorstep and everything Havana has rto offer within easy walking distance.. Breakfast was all I ever need - lots of coffee, fruit, ommeletes and bread/toasts. Great for starting and fuelling u [... read more]

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Private  - 

Verified Purchaser

Blau Arenal Habana Beach: I've had better!

Some of the staff are amazing! Some were slow lazy and argent, The buildings and grounds where good, the food was poor, everything was bland, the same meals everyday, the high lights where the eggs in the morning! Coffee was weak, cream nonexistent, the beer was flat served in little soft plastic cups, infect all drinks where served in such a manor, the wine was ok, they ran out of everything, even rum! Many tourist with local hooker at the hotel! Go for a walk to the near by town if you w [... read more]

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Chris  - 

Verified Purchaser

Blau Arenal Habana Beach: Small resort

Food was good with lots of meat and real eggs. Near the Capital Havana about 40 min taxi ride... It is an all included... Will advise to take suit which is a big room with a king size bed... The beach can be dirty for lack of surveillance during the night and some days the beach was beautiful but some days the water was dirty because of swamp... Overall a good resort in terms of price quality!

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Private  - 

Verified Purchaser

Iberostar Grand Packard: Newish hotel

Centrally located near Prado and Park Central a short walk to old city. Unique pool overlooking harbour entrance and fort on opposite side. Good choices for breakfast buffet. Service was above standard but the hotel is showing signs of lax maintenance standards. Overall I'd give it almost 5

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LuvCuba  - 

Verified Purchaser

NH Capri: Good Location

The hotel is a good location to visit the the sites of Havana. Everything in the hotel is outdated but the rooms are clean and the A/C works. The food at the breakfast buffet is decent, it is small so there are very little options but it is nice that it is free. The service at the buffet is not great. I don't understand obtaining water, sometimes it was free and sometimes we had to pay for water???

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