Not a 5 Star Resort

This property is promoted as a 5 Star resort, but does not live up to expectations. On the positive side, the property is well maintained, clean, and most of the staff cannnot do enough for you. The rooms are large and beautiful, all with an ocean view. The pool was clean, lounges readily available, lots of towels, beach and pool bar service amazing. We participated in a great cooking class and wine tasting. Front desk was very accommodating with currency exchange, taxi requests, etc. Concierge  [... read more]went above and beyond to arrange dinners at a sister property on 3 nights. On the negative side, service levels are inconsistent, especially with housekeeping, minibar, and service in restaurants. We had to request maintenance for our in room safe three times before it was fixed. We requested ice and red wine to be delivered to our room daily around 5. Sometimes it arrived, sometimes it didn’t, sometimes it was white wine, not red. Used dishes were not removed from the room with any regularity. Food was good, but not great. Very limited wines available. In order to receive our resort credits, we were subjected to a sales pitch to join their Loyalty Club. It did not set a good tone for the week.

Peaceful Retreat

Zoerty is a small resort with lots of elbow room. The "rooms" are large with separate sitting, bed, and bath rooms. Our Italian themed room had a balcony that included a splash pool and double sunbed. Although it could do with a minor refreshing the room was clean and the maid service was excellent. We enjoyed the presence of wildlife and "tamelife" like parrots, peacocks, coatimundi and iguanas. The food was up to fine dining standard with choice to suit almost every taste. The staff at Zoetry  [... read more]is professional, helpful and friendly. Service in the restaurants was mostly very good. There were a few occasions when service was slow and a little inconsistent. I had the impression that some of the servers were learning on the job. However, in no way did this affect our enjoyment . Other reviewers have mentioned the issues with seaweed on beaches in this region. The reports are true and there were a few days when this would be a negative for beach people. During the days when the beach was clear, you will enjoy the white sand, clear water and a smooth sandy coral free bottom. Zoerty is a quiet tranquil resort, a great retreat from boisterous crowds and loud music at the typical all-inclusive.

Great place but.....

This is a super relaxing place,great service , accomadations and food. Unfortunately the beach was unswimable and one day in particular smelled like a sewer. Too bad the seaweed is piled high on the beach and a big tractor goes back and forth in front of the lounges carrying this smelly stuff to who knows where. They have a nice covered bed on the beach which they say costs 160. US and it remained empty the 5 days we were there. Well there was only a few people who braved laying on the beach in  [... read more]the first place. The pools however were great especially the salt pool. I will not return unless the beach is totally cleaned and the water swimmable. Hopefully this will happen! In the meantime they should be slashing the prices!!

Gorgeous rooms

Just returned from 5 days at the Zoetry La Bonita This is our 2nd time visiting . 1st the good -gourgeous rooms Very friendly stafff Great food for the most part , service a bit slow but the staff work really hard and our great I think there just under staffed at times Now the bad !!!! Horrible beach absolutely unswimable so different than our last visit which was not the best beach but certainly way better I have photos from 2015 and this year and omg what a difference I would have  [... read more]definitely not booked this resort had I known that -I’m a beach person don’t go into pools so definitely disappointed!!!!! Also there was a constant smell coming from the beach that made me feel ill at times One day while laying on the beach a tractor dropped a bunch of seaweed and we had to leave the smell was so overwhelming!!!!! This resorts should not be charging this amount of money until they fix this problem!!!! This was my first time and I’ve been to Mexico resorts all over Mexico at least 25 times that I’ve not got in the Ocean :((

Heavenly for honeymooners

I think this place is perfect for honeymooners or babymooners, or anyone who wants a luxurious relaxing stay. Beds are super comfortable, rooms are large, all suites face the ocean for beautiful sunrise photos, and food is excellent organic quality. Lots of creatures such as parrots, macaws, iguanas, peacocks and coatis. Maid service 3x a day, Bulgari White Tea toiletries, a bottle of tequila to welcome you, and fantastic room service. You cannot go wrong with this 90-room resort that caters to  [... read more]your every whim, starting with pickup from airport in Mercedes van with champagne, and only 20 minutes to the hotel.

Wonderful Staff, great resort.

We spent a week here at the end of July and found it to be the nicest resort we have stayed at in Mexico. Service was excellent right from the moment we were picked up in our private car at the airport and throughout our entire stay. The staff are genuinely friendly and care that you have a great time. Food is excellent and always fresh. Pool and beach service staff worked so hard to ensure we had a great time. Restaurant staff were knowledgeable about the food and friendly and the sommellier is [... read more] wonderful - definitely do the tequila tasting. Breakfast service can be a bit scattered, but once we slowed down and get into vacation time/mode, it didn;t bother us. Room was great - we enjoyed being on the third floor and were about mid-way down the resort which was the perfect length of walk after meals and was very quiet. The beach is okay, but not the nicest in Mexico and certainly nothing like Cuba. I found the spa far overpriced - a massage is literally double the cost of an RMT massage in Toronto. If the resort lowered the prices instead of using gimmicky coupons that you cannot use most of the time they might get more uptake. However do not miss the wonderful thermal spa circuit that is included - the salt water pool is heavenly. We will definitely go there again because we were relaxed, well cared for and well fed.