Okay resort

Rooms small but kept clean Resort on small side Staff not tourist friendly Food bad. Many guests came down with food born illness including one in our group of four. The all inclusive at this resort only includes the buffet. Many stations were out of food on multiple nights and were only filled when asked. There appeared to be a manager on the floor but was not sure what he was managing. Two nights on two occasions we talked with him about empty trays of food. Check in was a disaster.  [... read more] Dealt with us all as a group and would not give out keys until everyone was checked in. Do not recommend this hotel

Great resort and location

Nice compact resort on a great spot on the beach. Drinks were really good and food decent. Table service was lacking. There is lots of activities to avail of if wanted from beach vendors. Pools were awesome and just the right temperature.

Nice Beach and very quiet resort

This place has an interesting vibe. Pros - The grounds are beautiful and the beach area is the best and biggest on this stretch of West Bay. Both pools are very nice too. - The rooms were fine but if you're a diver bringing equipment then the so called adults side rooms (La Sienas) are too small with the queen bed in them. - If it's peace and quiet you want then this is the place. No entertainment and everything closes down by 9:45 pm. - Food is fine at the buffet. If you're a picky [... read more] eater you will not starve. Chicken and veggies are always available. - Do not be afraid to leave the resort during the day and evening. Lots of security. Go exploring at the other restaurants along the beach. Good options, food and entertainment available. Take a flashlight for night time. - If going to town take the water taxi $5.00p/p. Taxi to town p/p is $10 Cons - This resort is confusing on whether it wants to be a timeshare or an actual resort. If you buy the Sunwing package then the rooms are small and you get access to the buffet. If you want other food at 2 other restaurants then you pay for them. We paid for dinner at the resort one night and it was nothing special. Would we return - maybe not. There are lots of options available on the island to choose from and we won't do all-inclusive. It's a nice place but we explored enough to know that if we return we have other choices. - The Adults only side is NOT adults only. Lots of timeshare families there with young children. Nothing wrong with that except it's not a quiet area. - If you're younger than 40 with no children then you will be bored here. Go 2 doors down to Henry Morgan Resort. Picture that Trip Central attached is not the resort. Google map it instead.

Beautiful but would not return. Not worth the price.

We stayed at the Mayan Princess Resort in Roatan for 14 days. It is a beautiful resort, beautiful rooms. most staff is nice but some shouldn't work with public honestly. They have some things they need to work on seriously. Please know that they request a credit card at the front desk, take a carbon copy of it and actually make you sign it before you get your room or you can't stay... all inclusive? I've never seen an all inclusive resort ask for credit card at check in... Good thing my  [... read more]boyfriend had a card, I didn't. Also, please know that there is a departure tax (USD) in Honduras which fluctuates daily. We paid $97 USD for 2 people. they do take credit card for that though. Be advised that they do cater to the cruise ships first. They invaded our resort one day, no room at the beach or at the pool. They were everywhere and we didn't exist during that time. They even have their own drink menu (better than ours). They have everything included, not us. They are currently building another cruise port... it will get worse. We flew in with sunwing and was not aware that there is a bar menu only for sunwing guests. The other drinks are not included. I asked for a banana mama and was told no because banana liqueur is not included for sunwing guests. One day they use Tanqueray and the next day they refuse to. They have beer there but Heineken is not included which was expected but first week they were selling it for $3 each, this week was $4 each and one day was $2. I asked the manager and he didn't know so he gave me 2 for free (probably to keep me quiet). How can beer go from one price to another one day, week to the next? The money they get from that beer goes into a jar, not the cash register... get it? The drinks were very basic: mojito, gin tonic, rum coke. Sunwing only had access to 1 a la carte restaurant, everyone else had 3 choices. The food was amazing the first week but not so much second week, I mean who wants to eat quesadillas, nachos, corn tortillas, wieners, peppers and onions in the morning? We ended up eating (and paying) at other resorts on the beach. Christmas dinner was a joke. Turkey and pork, nothing else other than the corn tortillas and nachos... not even any cranberries...it was disappointing. The peddlers... omg the peddlers... non stop all day... constant... I'm serious its non stop. Very annoying, unable to relax at all. They are in your face ALL the time all day. There is nothing to do on this resort. If you are planning just go and relax that's perfect ( that's what we wanted) but if you're expecting to have some entertainment on the resort, there isn't any. If you want entertainment and fun at night, bring some money because you'll probably end up at Bananarama. The beach is beautiful, the reef is amazing. The grounds are beautiful. The pool is way too cold, almost ice cold which made no sense cause it was extremely hot. I probably would not return, not worth the price.

Fantastic!!!

Can't wait to go back. This resort is beautiful, perfect size, feels very intimate when you are at the pool, and beach is absolutely amazing. Pool view tower room was a huge, fully equipped condo.(did not expect that) The room and grounds were very clean, staff work hard and were so friendly, loved everyone I met. The food was fantastic, not a huge buffet,of 1000 items that you couldn't possibly try everything. The buffet is simple and has something for everyone, tastes super fresh and homemade. [... read more] Theme dinners were great. Probably the best quality and tasting food I have had at any all inclusive in the Caribbean. The a la cart restaurant, was very, very good. Great snorkelling right off the beach in front of the Grand Roatan resort. We saw turtles, cuddle fish, barracuda, rays, and tons of different species of colourful fish.

Beautiful resort

We had a great time during our week stay. The grounds are beautifully kept , the food was great , the staff were all amazing , and the beach was perfect ! Make sure you take a water taxi over to the west end .. lots of cool shops and little restaurants. People were very friendly everywhere we went and we always felt safe.

Pure paradise!

The Mayan Princess is located central to everything on West Bay beach. The beach is absolutely gorgeous with plenty of sunchairs & umbrellas to enjoy along with the calm pristine sand bottom ocean. The grounds are manicured beautifully with many lovely flowered shrubs & palms. The pool wraps right up the middle of the entire resort. Many thanks to all of the staff who welcomed us with smiles & excellent service. Our beachfront second floor room was maintained daily with plenty of bottled water & [... read more] soft clean towels. The food service was excellent & we found the food to be even better than two years ago. The snorkeling at West Bay beach was superb. We saw a spotted ray, a live conch, a barracuda, many beautiful fish & a king crab tucked in his hole. The reef is beautiful & accessible from shore past the pier on the beach. The all inclusive Sunwing package was perfect for our two week stay. Hotel transfers went smoothly & the plane ride was excellent. Thank you to our Tripcentral rep, Victoria Guest, for answering any questions we had in a timely manner. We will be returning again for sure!

Very disappointed.

Having visited Roatan and several hotels in this area in years past, I was very disappointed. It appears that Mayan Princess has allowed the property between Mayan and La Serenas to be purchased for the cruise ships' use, thereby flooding the beach with "cruise-shippers". This brings its own set of problems. The cruise ship passengers are given priority service at the bars and restaurants, and they attract many annoying beach sellers calling out non-stop harassment of "massage", "bracelets", mah [... read more]ogany"... Security was supposed to be on site to discourage this behaviour, but "security" at this resort was absent. This strip of beach was once known for its fabulous coral, but it seems many from the cruise ships do not understand or care about leaving the coral un-touched. Navigating the buffet was difficult, most especially for those who have food allergies. No labels were placed to identify dishes and ingredients, and staff did not understand the concept of "cross-contamination" with utensils and pans being used for individual food prep. Travelling with a large group of 14, despite asking for tables to be pushed together to allow us all to eat together, this request was denied with the excuse that "we have a lot of people here today". Bar staff were rude and ignored some of us -old and young, leaving us to stand at the bar while they served others who arrived at the bar after us. (read cruise ship people) My room (In La Serenas) was very badly appointed. The "bathroom sink" was placed on a high counter, also serving as the "kitchen area". The fridge was placed at the end of this counter with the door opening the wrong way, and from the back wall, necessitating us to remove all contents off the counter to be able to open it. There was no where to hang wet bathing suits or towels. There was no surface on which to place anything; the single dresser was topped with a large screen TV which also blocked the mirror, and there was 1 upholstered chair. Being on the ground floor, there was a small alcove with cement walls - no seating area or chairs. My husband gashed his shin 3 times trying to walk between the bed and the door to the bathroom. Phone to the front desk did not work, Wi-Fi was VERY spotty. I must say though that the room was quite clean. Sadly, I will not return.

A great quiet resort

I stayed at the Mayan Princess Las Sirenas pool side from Dec 31, 2018 to Jan 14, 2019. I travelled alone and felt very safe in Roatan at the resort and while I explored the island. The room I stayed in was basic. Had everything I needed: bed, bathroom, closet, fridge, safe, fan, ac, tv and balcony. I didn't mind that it wasn't fancy because I wasn't there for the room I was there for the beach. The beach was beautiful. I walked it every morning. The water was always warm and clear and you could [... read more] snorkel by the one end and take beautiful pictures. There are also other resorts and shops onthe beach so I explored them daily. There are a lot of locals trying to sell you stuff but just say no thank you. Some come back and ask again. After the first week of me being there I think they understood I wasn't interested. The food was good, the soups were very delicious and of course the fish and meats were excellent. Sometimes they would have the food labelled and most not but it was ok, nothing fancy. The drinks I found strong but I just asked the bar tender to make them not as strong and they would. The pool area was very quiet on days the cruise ships were not there. It was relaxing. The cruise ships would come 3 times a week and it would get a bit busy at the beach or pool but they were only there til 2pm so it wasn't a big deal. It also made the locals focus more on them then the people already at the resort. The reception staff were awesome! Abigail, Yolani and Marquis always helped me if I needed anything. The bar tenders and servers were always very friendly. Oscar was the best waiter. He always greeted me with a smile and Good Morning. He always asked how I was doing and if I needed a drink. He would chat with me and made me feel very comfortable. If it wasn't for him I would have been bored my 2 weeks there. There isn't much activity during the day or night. There is an activity person but for the 2 weeks I was there I still don't even know his name. He never even looked at me or said hi until the day I left. I suggest more activities like dancing lessons or spanish lessons, aqua aerobics. Something to keep it exciting. I did go on an excursion I booked with the Sunwing rep. It was to Gumbalimba park. It only took 5 mins to get there and the monkey encounters were amazing. I would recommend it to anyone who loves animals. I did the island tour which was amazing as well but not through the airline because it was cacelled due to not enough people signing up for it. I saw sloths, birds and more monkies at Daniel Johnson's sloth and monkey hangout and saw Iguanas at Iguana park. I ate local food of Iguana and ox tail and went to Punta Gorda on Sunday to see the locals dance and sing. I also had a ride in a 3 wheeled taxi and enjoyed some local seafood soup. Besides not having much activity because everything closes at 10pm it was a fun vacation because I got to explore the island with someone I met.

Disappointing

The rooms were very nice,clean. The gardens and pool areas well maintained (our friends who booked after were put at Las Serinas, their room was very small room for the bed,dresser and enough room to walk into bathroom where the toilet flushed every 30 mins. on its own they requested a repair which never happened.Las Sernias pool was missing several tiles which my granddaughter cut her foot quite bad. We had booked our trip in Jan 2018 and travelled Dec 31 2018 we had contacted the hotel a few t [... read more]imes regarding the size of our family and 2friends traveling as a group (14) would we be able to eat together, we had 2 people with shrimp allergies response was no problem , well it was a very big problem we were not allowed to move tables together so that we could eat together, there was no labels on the food and nobody would tell you if there was shrimp in the soup, rice, spaghetti sauce,wraps, which there was! also they didn't understand that by using the same serving spoons, pots and pans that they were cross contaminating the food. We spoke to the manager of the restaurant area and bar Douglas which was no help. My granddaughter who is a diabetic had an episode of low blood sugar and we couldn't get her some food because they decided not to open the afternoon snack bar, l went to the bar to see if they could get us something for her to eat and was told that we were sun wing there for we would have to wait until 700 until the restaurant opened I noticed there were people eating food at the bar but Douglas refused to get her any food I told him she was diabetic and he still refused ,one of the bar tenders heard me say that she needed food because she was diabetic and they had a discussion and finally agreed to get her some food they brought out a plate of French fries for her. I requested a meeting with the general manager Jaun F. Gomez de la tore as I had some problems I felt needed his attention. We met on day 2 he appeared very concerned over the food not being labelled,cross contamination with utensils, and the fact that the snack bar was closed and I had to argue with the bar manager to get food for a diabetic, he knew who it was right away.he offered us 2-3 nights in the speciality restaurant, we told him we had already booked that night. We were able to sit all together, there was 2 other people in the restaurant so a total of 16 people when we ordered the waitress told us they had run out of steak there was enough for 4 people so we made sure our 2 people with shrimp allergies had the steak while the other had chicken or lobster which was ok, then she told us they had run out of cheesecake and icecream but we could have the special cake ,it was the same cake offered in the buffet for the last 3 nights with different frosting, another disappointing meal. The food was labelled 3out of seven nights. I asked if the hotel was owned by the cruise lines as the people coming from the cruise lines were served first even if we were first in line, we couldn't play beach volleyball because the cruise ships were in port, you couldn't use the bar at San Simon because we were with sunwing, you couldn't get wine served during the day because you were with sunwing and not cruising. Because we had booked with sunwing we were treated as second class citizens . The buffet food was terrible I have never been served a square ham , and square roast beef so you can guess how it tasted,2nights they served green beans that were so old that they tasted like wood. We were able to arrange a dinner at San Simeon on seafood night as they could not garantee no cross contamination of the non seafood and there was no cruise ships in port. This was the best meal of the whole trip. It was very disappointing for the most part and if it wasn't for some of the, staff members the whole vacation would have been a disaster .thank you to Jr. Carlos,room service, grounds and pool care several bar tenders and Sterling from guest relations who tried hard keep the kids active. I think some education around allergies, and diabetics and hospitality should be mandated for people like Mario, Douglas who treated us so poorly. I have stayed at west bay 2 times and should have booked at the Henry Morgan resort but since it was a family vacation and wanted it to be special we were willing to try another 4 star resort. I work very hard for my money as a nurse and to spend 30,000 on what is suppose to be a 4 star that is really a 2.5 star resort it was very disappointing. Sunwing will be notified also about the problems and be told that as soon as you put that yellow band on your arm you are treated very poorly. As I stated I am a well travelled person and have never been treated like that before.

Not a all inclusive as advertised

Just spent a week at Mayan Princess in Roatan with a party of 14. The accommodation was beautiful and very clean. Gardens and pools are amazing. The beach is out of this world and the best snorkeling we’ve ever done. Be prepared the beach is totally overrun when cruise ships arrive in port, and you are bothered non stop with beach vendors. The food and drinks are absolutely terrible and very limited. Wine and special drinks are not included even though you pay for them as a all inclusive. [... read more] If you have any dietary restrictions or allergies you will go without eating as nothing is labeled and or allergy safe. The hotel ran out of bottled water and many options of food for dinner daily. Everyone in our party became sick from the food, along with many others who we spoke with at the resort. The resort has very limited dining times and only the buffet which is so small and does not always have snacks or choices of things to eat, it definitely is not a all inclusive like they sell you on! The internet was always down and the electricity is hit and miss. They have a guest services guy who tries his best, but you need to bug him to get activities planned or volleyball net set up. You need to be aware this resort sells day passes to the cruise ships so you have to fight to get a drink from the bar, fight to get beach or pool chairs, and good luck getting food that has not been gobbled down from the influx of day trippers off the ship. The main bar staff is extremely rude and unless you speak Spanish you will be ignored. You don’t get any bar service at the beach or pools like other all inclusives, you always have to go to the bar on your own and wait to be served. We will call out the great service and respect we received from Jr who oversees the bar at the other smaller hotel attached he was always happy to help and serve us as well as Oscar who always was friendly and tried to get us bananas or snacks when nothing was available. Overall this is a beautiful resort and could be a great place to stay if they put a investment into the dining options and sent staff and management to other all inclusive resorts so they can make the proper changes to complete the package you are paying for.

Beautiful resort

Very nice...well groomed food was too much the same every day..could use a change staff very nice and helpful was not impressed that the cruise ship people took over seats and pool that I paid a LOT A LOT FOR

Beautiful resort

The hotel and grounds were clean and well kept. The pools and surrounding areas, including the fountains, were fabulous. The cleaning staff keep the rooms clean and well stocked with bottled water. For the most part the hotel staff were friendly. We did find that the bar staff were rude and slow at serving unless they saw money in your hand. The food lacked flavour and some of the items on the buffet were not kept warm/hot. Who wants cold scrambled eggs for breakfast? We had dinner one night [... read more] at an a la carte restaurant. One of our group found a cockroach mixed in with her food. Several of our group had stomach issues the first few days we were at the resort. We believe this was a result of eating salad that was rinsed in the local water instead of bottled water. We avoided the salad and the issues seemed to clear up. We did not enjoy the visits from the cruise ships. It appeared that those from the ships were given preferential treatment over the paying guests. I would tell others to check this resort out as it is beautiful, just be careful with the food.

Great Time

Beautiful quaint cozy resort with lush gardens. Short walk to everything. Nice staff. Food was OK. Weather was amazing. Ocean snorkeling was the best. Hated that the Beach was bombarded with cruise ship guests...really disapprove of that when we paid so much to be there. Some were very rude.

Mayan princess dive and beach resort Roatan, Honduras. Will never go back

Not worth the money spent, we paid for one room and got a room of lesser value, the hotel not willing to help at all even after showing them my receipt from the travel agency. They told me I could pay for the upgrade but I was not about to pay $400 U.S. for something I had already paid for. 17 out of 19 in our group got sick from the food, ended up eating outside resort as everyone was afraid to eat. On BBQ night The meat tasted like the fuel they used to keep the food hot. The reso [... read more]rt catered more to the cruise shop visitors then the people who paid to stay at the resort. Even though we paid for an all inclusive stay there was a list of premium alcohol that we had to pay for. But you could pay $30 U.S a day to have these premium drinks Our room had no alarm clock, coffee pot and/or most importantly a safe. We had a 1 inch gap between the floor and door. Had 3 feet of water in the grout of our tile floor from the condensation. The walls were stucco on the inside and they looked dingy and the bathroom had what looked like some mold on the walls near the ceiling. Could not use credit card at the gift shop. .

Mayan Princess west bay Toatan

This resort is smaller than most. We totally enjoyed the accommodations never disappointed. Be careful with the food. One night a bbq was planned. The cook used wood for the coals which is ok. But he used a fuel for the started and the fuel taste transferred to the chicken and beef. The pool was well maintained and loved every minute in it and beside in the sun. If you are looking for a quiet beach forget this place. They cater to the cruise ships all week and the cruise people come in large gr [... read more]oups. There is constant noise from the taxi and fishing boats and the locals are peddling their wares. This part we hated.

Great resort

Hotel was beautiful rooms kept very clean beach was amazing Darwin at the beach made our days at the beach perfect Rudolph at the buffet and bar was the best great place to go and relax Lots of locals selling stuff at the beach but after a couple of days of saying no thankyou they stop asking

Mayan Princess Paradise in Roatan

Scuba dived with Mayan Divers, excellent staff, very patient & informative when taking the course. Snorkled out front on reef, many fish to see & beautiful reef. Amazing location on beautiful white sand beach. Clear turquoise ocean. Relaxed in ocean with drinks watching the sun set into the ocean. Took water taxi 5 min to West End shops. Ate out at several excellent restaurants within 2 min walking distance. Mayan Princess is truly a peaceful resort, central to everything offered on the beach. S [... read more]taff were beyond excellent, very professional and attentive. The entire resort was spotless clean. Food could use a little more assortment, especially the main course meat selection. Sunwing, a terrible experience...no food on plane for 40-50 people at front & back of plane, both ways. Will book with another airline next time we go. Thank you to all staff at the Mayan Princess for making our vacation 5 star! We will return soon again for sure!

Mayan Princess Beach Resort

While we had awful issues with Sunwing and I do not foresee me traveling with them again, I must admit that the resort was nice. The grounds (pool, paths, beach) were well kept and you would see them being cleaned throughout the day. The rooms were kept extremely clean. Unfortunately the food handling was not proper and several people we spoke to were sick with stomach pains and diarrhea. I would recommend this hotel to a friend using a different company then sunwing and make sure they ar [... read more]e aware of the food situation.

Mayan Princess Beach Resort

The grounds of the hotel was nice and well located. Staff was friendly. However, 3 out of 4 of us got sick (tourista). We ended up asking around and others at the resort also got sick. There seems to be an issue with either food handling or maybe the water. Perhaps a Sunwing or maybe the hotel is at fault, but arriving at the hotel, we were not given the room that was expected. When booking, the room that was expected was a condo/villa, but when we arrived, we were given a simple room. The ro [... read more]om was clean, but just not what we expected. We talked to the Sunwing rep at the resort, who then spoke to the hotel staff. They printed an e-mail showing that they communicated the change to someone... possibly Sunwing. Sunwing didn't inform us of the change in advance. Bad communication between the hotel and Sunwing which resulted in being dissapointed. We will be following up with Amanda to place our complaint. I do not recommend this hotel simply because lots of people got sick. If the hotel changes their food handling practices, maybe I would reconsider recommending the hotel.