Great Beach and location

The beach and location were amazing. Employees were very friendly and eager to please. Check in was extremely slow. We were part of the all inclusive plan which only included buffet meals. Breakfast was incredibly. Tons of choices. Lunch and dinners were very disappointing. Very limited options. Snacks at the beach consisted of cheese sticks and fruit cocktail. There is a wonderful restaurant on the grounds. Food looked amazing but you had to pay extra. There was no where to just grab a burger [... read more] for lunch. We ended going into West End 3 times for lunch. If I did go back, I would definitely not pay for the all inclusive option. It is not worth it. Most people there only had breakfast included which I would do. So many great restaurants in town one along the beach.

Love this resort

Alway enjoyed this resort but this time we went, it’ was under construction so noisy Some things have changed No à la cart I think that’ll met change once they finished building another dinner room I love how they everything is right there people are great, rooms are clean, Not much of a night life Scuba diving right off the beach Snorkelling right off the beach

Good room, horrible food, overcrowded beach

We came to this resort only because its proximity to the reef. We booked all-inclusive package, with accommodation in premier queen studio. We were aware of the reviews about food described as not very good, but could not imagine that it could be so bad. The description said that there is an international buffet and La Palapa Grill and Bar - a la carte for lunch and dinner. It turned out that the all-inclusive package included only international buffet, with very few dish choices, and worst ev [... read more]er-imaginable food. It was so bad, that I got food poisoning, which kept me with nasty diarrhea, stomach cramps, and high fever for the whole 24 hours, and inability to eat for another 2 days due to nausea and continuing stomach cramps. I never had any food poisoning in any of the all-inclusive resorts we travelled over the years. The other time time they served me a glass (one glass!) of 'red wine', which made me really sick and intoxicated. This was the only alcoholic drink which I had that day. God knows what this 'red wine' was made of! The advertised in the package La Palapa Grill and Bar was for extra money only, although the package on the web-site described it as included in it. The bar, which was also included in the package was serving 'paying' customers first, and only then turned their attention to all-inclusive guests. The beach in West Bay, where the hotel is located, is overcrowded, and constantly swarmed by local people trying to sell you something. The studio we had is really nice with full kitchen and big fridge, which is useless in that location, as there is no place there where to buy groceries, unless you hire a taxi, or rent a car to drive to Coxen Hole, where supposedly there is a grocery store. Overall, if not for the reef, the resort turned to be disappointment, both because of misrepresentation of the available services - only one restaurant instead of two, and the quality of the food.

Amazing Beach

The resort was great, the pool amazing and the beach absolutely fantastic. However, the food was a little bit limited to choices and some of the staff only catered to the paying customers. We would absolutely go back if only for the Beach, Snorkeling and the Pool.

Great trip

Infinity Bay was a great place the room was wonderful The food was great we never had a bad meal. The staff was so friendly and helpful. Our only problem was the vendors on the beach. Some off entrainment was good .We heard one of the singers was playing we went to see him of the resort.

Beautiful View

The condos are very spacious, very clean. The view of the ocean is spectacular. It is an amazing resort for Snorkeling or Scuba Diving. There was always a large variety of food to choose from. The food was amazing! There is no night life at this resort which was disappointing for me as I prefer to watch shows or live entertainment. The staff were not overly friendly.

Wonderful vacation

This resort was fantastic. With Covid 19, we were hesitant to vacation anywhere but we felt very safe here. The staff constantly wore masks, the buffet had servers so it was completely contactless and there was glass barriers separating the food and servers from the customers. At the bars and restaurants we noticed that if you put down a straw or napkin on the table, the servers or bartenders would use a napkin to pick it up. The rooms are "spray" sanitized completely after each stay so there is [... read more] no risk of contracting anything from the previous occupant. We were pleasantly surprised with all the safety measures put in place at this resort and actually felt safer there than here in Ontario. The only downfall was the amount of local vendors on the beach, we couldn't walk down the beach without being stopped several times. Obviously they have been suffering with this pandemic as they rely mostly on tourism and the lack of travelers for the past year and a half has been devastating to them.

Amazing resort, but better management of beach area would make it even better.

The hotel itself, the grounds, the food were all fantastic. unfortunately, despite being told that they had a million dollar water purification system and that tap water was safe, both my wife and I ended up with issues. On the bus trip back to the airport, it seems that 90 percent of the people that were there had the same problem. The beach was pristine, and snorkeling was fantastic. The area available for beach chairs with shade was totally inadequate. Even going down at 5:30 A.M. to put towe [... read more]ls and books on chairs was too late to reserve anything under an umbrella. The chairs had about a foot of space between, so not the best situation. The continuous stream of beach vendors was a real deterrent to having some peace.

Great Vacation at Infinity Bay

Huge room overlooking the beach. Full kitchen, living room, bar, dining area, 2 bathrooms, 2 balconies - very clean. All staff were excellent. Not several hotel restaurants just the main buffet and beach restaurant, but good food quality and large portions at the beach alacarte. Excellent for diving and snorkelling in front of the resort or charters from the dock. More restaurants on the beach and surrounding area - prices reasonable and food good. Water taxi was only $3 into West End village. S [... read more]ome vendors on the beach but polite and did not harass. Beach is much busier when cruise ship people come from about 10am to 3pm. Great pool and very clean. Special mention goes to Juanito at the beach bar and our friend Rachel with Yoga in the pool! We would return.

Stunning Roatan

We stayed at the Infinity Bay Beach Resort. The resort is beautiful and the people and staff fabulous. The food was good for the most part and rooms clean and spacious. Our Sunwing flight was early and uneventful just perfect. Do not go on the Sunwing suggested “swimming with mini pigs tour”. It was horrible. The pigs were terrified and forced to get into the water and swim for their lives. Just awful. Everything else about our trip was wonderful

Very clean hotel and friendly

The hotel is very good , the staff very friendly and helpful ,the pool area very clean and open view to the ocean. this hotel have a beautiful and clean beach. Not too many boats around, The food was delicious,

A lovely resort

Clean, very comfortable bed and sheets. Pool clean, lots of chairs and tables. A good variety of food at the buffet and lots of fresh yummy fruit. Staff was very attentive and had great friendly attitudes.

Fabulous Resort

We had an amazing vacation! The snorkling right off the beach is the best we have ever had! Fish/coral galour even saw a turtle and eagle ray!! The food was great at the international buffet! The staff were very friendly and accomadating!

Great spot

Just returned from a week here and will certainly consider returning, from start to finish the staff at sun wing and the hotel were great. It is a small resort so not a lot of nightlife,fine with us as that's not a priority for us when travelling. The food was great and the staff was fantastic in helping and understanding my wife's wheat allergy. All the staff at the resort, Harris,Esmerelda,Maria,and others who's names I have lost really make this place as great as it is. It also helps that the [... read more] beach is beautiful and the snorkelling right out from the hotel is amazing. We were without hot water one day but called the front desk and it was rectified right away. There are quite a lot of vendors on the beach but that isn't really the hotels fault. If your looking for something different than the huge impersonal resorts with all the lineups and crowds give this place a try.

Beautiful

The resort was absolutely beautiful and the staff was amazing they went out of their way to make or stay fabulous this is A very safe resort the snorkeling is the best along with the diving the beaches are also beautiful

Spectacular in every way

I loved everything about it. The beach. The coral reef at your f8nger tips. The staff and service. The economy rooms leave much to be desired but the Garden Villa apartment like rooms are amazing. I have been around the Carribean and this was my favourite place so far.

A Lovely Place

The staff make this place wonderful. They are so polite and nice and would do anything for you, or help you in anyway. The rooms are very nice but if you get a room on the fourth floor be prepared for stairs. The elevators don't seem to work in the hotel buildings. The soaps and shampoos are standard fare. If you prefer more luxurious things, bring your own. The restaurants are very good, the food is nicely prepared and well presented. The entertainment is nice but held very early and [... read more] over quickly. Keep this in mind or you will miss it. This property is a little pricey, I've seen others out there equally nice and a bit less expensive, but if you are looking for a sure thing and the price isn't an issue, I would recommend Infinity Bay Spa and Beach Resort.

Great resort

Great location, good food, nice resort. we did not have to pay for any excursions because we went to loaf on the beach, eat food and snorkel. All of that was available. we could have doubled p in the rooms as we all had 2 bedroom apts. Next time we will book 2 couples per room. Service was good. too

Amazing Resort

This place was just as beautiful as the pictures. The rooms, the staff and the food was very amazing! It is a very quiet resort and a great place for some R & R. The dive shop is amazing and there for you for whatever you want. We finished our certification and our dive master Felix was the BEST!! He was so patient and taught very well. The snorkeling is just the best we have ever experienced. Having this island surrounded by a reef makes the beauty underwater amazing! A must see!! We c [... read more]annot wait to go back to this beautiful island and this beautiful resort!

AMAZING RESORT AND STAFF

THIS RESORT IS BEAUTIFUL AND VERY CLEAN. IF YOU LIKE TO SNORKEL YOU WILL BE VERY HAPPY. THE FOOD IS GREAT IN THE BUFFET AND ALSO AT THE BEACH. THE STAFF ARE VERY FRIENDLY INCLUDING THE SECURITY. MY WIFE AND I COULD NOT FIND ONE THING TO COMPLAIN ABOUT. EVERYTHING WAS GREAT. HAVE TRAVELED TO NUMEROUS PLACES AND THIS WAS ONE OF THE BEST.