Didn't go there!

Unfortunately we couldn't go to Grand memories in Bahamas because of the air stripe closure😏 We went to Riu Negril in Jamaica! The beach was horrible! All murky brown. The bus ride from airport to long!

Very disappointing on so MANY levels!!!!

Where do I start. Room not ready until around 4:00 p.m. got to hotel around 10:30 am.Toilet roll holder broken, toilet paper laying on the floor, clothes line in shower broken laying bathtub. The sliding door to the plunge pool so warped that I could not open it. Huge puddle of water on the ground dripping down from the 2nd and 3rd floor balconies. The stairs to plunge pool slippery and soaking wet as were the chairs from the dripping water from above. Maid service horrible had to ask for han [... read more]d and bath towels almost every day as I was told they were not ready yet whatever that means. After many calls to front desk still waited one nite until 10:00 p.m. Rooms not vacuumed and did a really poor job cleaning the bathrooms. Two mornings no water in plunge pool. I had called customer service on the Saturday when we arrived with all my complaints and took until Tuesday for them to finally move us to another room. Had maintenance men in trying to fix door, fix broken bathroom items, pool people, maids for towels or lack there of, had to call about fridge being replenished on more than one occasion. I think I spoke to the front desk or customer service almost everyday with a complaint and on most occasions no one even answered the phone. Really not a relaxing holiday with spending all my time trying to get things fixed. Front desk staff not helpful at all and in fact were very rude to me upon checkout. As we had purchased something in the Gift Shop a child's goggles (as my niece's goggles were taken from the pool bar while we were sitting there) and discovered they were the wrong size took them back to exchange and was told had to wait till manager came, I explained that I was leaving at 7:00 a.m. next morning, the lady asked for my room number and name and she told me that the money would be in an envelope for me in the morning when I checked out. When I enquired at check out was told no envelope for me, explained situation and was told "Too bad, can't help you", asked for manager told the whole story and he told me to wait that the store would open soon and to wait, was catching the bus at 7:10 so I told him we could not wait. Took my home address, email, phone number and still a month later have had NO reimbursement or any communication from the manager from the Memoires Grand Bahama Beach Resort. Worst holiday ever........... needed a vacation from my vacation.

Save Yourself the Headache

Arrival: The flight leaves Toronto at 6am. We were at the airport at 3:30am. I am 5 months pregnant and my husband was ill with a fever and cold. Upon arrival , there is absolutely no welcome drinks or direction. They slap on your wrist bands on the bus, have you fill in the registration card on the bus and give you a map of the hotel. I had stitches removed a few days before traveling, the lobby was full of people with nowhere to sit. we were told the room would be ready at 3pm. We requested a [... read more]n early check in at customer service. We were directed to the reception across. We waited 45min,There we were told that it would be 'impossible, because checkout for guests are 12pm'. We were given towel cards and told to go to the beach. By 2:30, my husband was barely able to stand, I took his temperature and found that his fever was 104 degrees. We went to the reception desk to get our room, where we were told that we were given the wrong information and that rooms would be ready at 4pm. I asked for a manager, whom we waited 40min to see. He too told us there was nothing he could do. We did not get our room till around 5pm. Once we reached our room I was shocked that they had given us a room with 2 double beds. The whole trip was our babymoon. My husband went into the shower to bring his temperature down. We discovered there were NO towels in the bathroom. Not even a wash cloth. I called front desk and was told they were sending towels right away. 1hr later we still had no towels, my husband used a t-shirt to dry himself off. Room: our room had no balcony, and nowhere to dry our wet bathing suits. The A/C in the room was loud enough to be heard outside in the hallway. We had to sleep with ear plugs. There always seemed to be something vital missing from the room, such as towels, or toilet paper. Calling service was useless, nobody ever showed up. After complaining several times we were switched to a room with a king sized bed, however the room was a handicap room. The bathroom had no bathtub and the water ran into the sink area leaving the bathroom soaked. I slipped in the middle of the night and barely caught the hand rail. The rooms are your basic cheap motel room standard. No counter in the room we were in to place mouthwash,toothpaste, toothbrush etc. Beach: beautiful beach, however you will never find a spot on the beach. People would wake up early morning to put towels on the beach chairs so by 8am nothing was available. Beach was unkept, littered with cigarette butts, drink cups and food. By day 2 even the beach towel station ran out of towels! We actually went across the street to purchase beach towels. Pools: the description states there are 2 pools. Reality there is a decorative column wall running in the centre of the pool, which they call a pool. The water smells like pee and there are no fun activities by the pool. Again, it's very difficult to find a spot by the pool. Restaurants: the staff are absolutely delightful. Unfortunately they cannot do anything about the food running out and the lack of response from management. Each waiter/waitress is looking after a huge section. There is a ridiculously long line up at the one main buffet where breakfast lunch and dinner is served. Once in, be prepared to line up at least 25min at the egg station. Breakfast was EXACTLY the same every single day. I asked for non-sweet yogurt due to pregnancy diabetes, they had none. The Prop Restaurant which serves food till 2am was always out of at least 2 items on the menu every day. We lined up to get into the steak restaurant. To our surprise, steak was not on the regular but was available at an additional $28 per person. The food they did have came out cold and the portion size was for an infant. Dinner, the few times we went later in the evening to avoid the lineup, there was no food left. We ate across the street to save our time and to enjoy our vacation. A LA Cart Restaurant: they have all but ONE single restaurant for booking a la cart. They take bookings at 11am, ppl lineup from 9am!!! My husband waited in line for 1:48min, he was 2ppl away from booking a dinner, but the announcement was made that the reservations were full. My husband asked for a voucher to return the next day to avoid the line up, he was told that he must come and wait again. We went to customer service and Veronica told us that in all the places she worked at it was the same. This is not true. At the Rui we were guaranteed 2 a la cart dinners. We just had to call from our room and the reservation was made. Even the Memories in Cuba were able to book our dinner via a simple visit to the desk (a 5 process) Entertainment: once again, no seating available if you go 30min before a show. The shows are poor. The Rock Show was an absolute disaster. The dancers were on stage dancing and playing air guitars. No costumes nothing. The worst was when they were break dancing to Led Zeppelin. 10 min into the show people started to leave. We didn't go to anymore shows. Customer Service: I spoke to Veronica, who could care less about the issues bought forward to her. She simply would de-minimize the situation by stating, 'all the hotels have the same issues'. My Husband and I travel 4 times out of the year, I have stayed at 2 star resorts with less issues. Save yourself the headache and don't bother with talking to anyone. In the end, my husband and I stayed off the resort for the most part so we could enjoy our vacation. We paid for meals off site. We went to a new beach each day. The resort has nothing to offer. Staff are limited to what they are given. Management does not care. They are booking every room in the resort but cannot handle the amount of ppl. They are not equipped with the staff or food to be running at full capacity. This place is nothing like any of the Memories chain we stayed at in other places.

Good stay for the price

Room was outdated but clean Service was VERY slow and mixed drinks at any bar and the service at the bars was horrible. The staff seemed to all hate their jobs. Pool was fine Beach was beautiful and ocean

Nice vacation

The staff were very nice and helpful. The grounds were beautiful as were the beaches and marketplace. Only concern was the check-in on arrival. Very disorganized and frustrating. Beans Café was great.

Could be better

I thought the beach was wonderful and the weather amazing but other than than just average. The rooms were not as clean as I would have wanted, the service was slow. The ala carte restaraunts were not always open due to a shortage of staff I believe.

Good food that it

food was good all other stuff ok except entertainment really sucked or lack of. People were friendly staff polite and slow but that ok. Entertainment was no more then the half hour of dance or music with the same people

Poor maintenance

Rooms need to be renovated deeply... I had to change my room because of water dripping. And I know that I wasn't the first one and definitely not the last one who had to change the room. The best description for the stuff- Lazy. The positive part was the beach...

Relaxed resort

No major concerns, I certainly would not want anyone to go by my comments...lobby & rooms were clean but dated; the grounds were nice; friendly staff was hit or miss; awesome beach and pool; food was excellent.

Great food! Nice place

We were at the Memories Grand Bahamas from April 15-22. We previously cancelled a trip to Dominican Republic because I'm pregnant. The only place we could go that was Zika free was the Bahamas. We were going there with very little expectations since we read a lot of bad reviews about this place. We were surprised because it was a lot better than we expected. I mean, Bahamas is not tropical like Cuba, Dominican or Mexico. The weather was a bit chilly when we were there. Even the local said it was [... read more] unusual for this time of year. At night we needed a sweater. The hotel is older with carpet in the rooms but it's clean. We upgraded to ocean view with Balcony and we were very happy about that. Other couples with us had an island view room with no balcony and were ok with their rooms too. (you are only in there to shower and sleep). The food was amazing! Steakhouse, Japanese and Italian were all very good. Japanese you reserve in the morning. Steak and Italian you line up at 5:45 to get in. We were a group of 10 and it was never an issue. Buffet was always very good as well. No complaints on food and service. The bars always runs out of straws (it' hard to drink frozen drink with no straw) but we read it on other reviews and brought are own straws. It was all good. We were 5 couples. The guys played golf next door. Free unlimited green fees but mandatory cart fee of $48US per person. They all loved it. They said the golf course was beautiful. Chairs in buffet are stained and could use a nice steam clean wash, but it didn't bother the service and the amazing food. Small resort where everything is closed by. We loved it! All and all, no complaints about this hotel. Nice market across the street for all your shopping need. Great service! Great beach! Great food!

Excellent resort

The room was in great shape. The maid was friendly and the daily cleaning was impeccable. The grounds were well kept, the pool was cleaned daily. The buffet was excellent, with lots of choice. The service was a little slow, but that's "Bahamian time": stop and slow. The drinks were strong, the club and casino were great. The marketplace had plenty to choose from as well. Finally, the beach was excellent, and the water was a brilliant blue with lots of fish. All in all great place,and I will def [... read more]initely go again.

Bad memories

We were lock out on our balcony,put into a room with a bad view,an air conditioner that was very loud,mini frig was not filled every day,public bathrooms were not fully operational,but the food was good the staff wonderful especially the diamond club bartenders. We were there for two weeks and never did recieve an apology from the maintance manager!!

Slightly disappointed

The resorts is older which typically isn't an issue for us, however it is not well maintained. Our room was carpeted and smelled very heavy of smoke. We requested it be vacuumed but it was never done. Maintenance of this resort overall has not been kept up over the years. There are many things that can be improved upon. Pool was not well kept - and didn't seem to be cleaned daily. We're beach people and thought the beach was lovely. We didn't have issues finding a chair (however we're early bird [... read more]s). Service was NOT as good as we hoped. "Service with a smile" is a concept lost over here ... so is timeliness of service. We could only praise 5 servers from the entire trip that deserved it. The evening shows were horrible to put it nicely. We attended for a wedding which was very nice, however most of the pre-wedding work was done by the bride herself. I felt bad as the bride and groom apologized to their 20+ guests on their selection (mostly due to the poor service). Overall we're very disappointed with this resort.

Beautiful beach, but filthy hotel

The beach that this resort is on is simply amazing, beautiful and long. The pool on the other hand was nothing to write home about, and the water looked dirty. Unfortunately, the so called 4 star resort was filthy. Yes we knew it was an older resort, and yes we knew the bathrooms would be small, but nobody said anything about the filth. The buffet was the worst. Cushions on the chairs were so dirty, I didn't want to sit on them. The food was ok, better than Cuba, Mexico or Dominican. If you are  [... read more]ok with the filth, this is an ok 3 star resort

Great resort and friendly

Overall, was a great stay, Neg. was carpets in the rooms have to be changed. Musty odor and the same with the couches and chairs. Only minor things. Food ,drinks and people all great. Had a great time with my long time friends.

Great Resort however could use a face lift.

Very clean everywhere, beach is beautiful, pool is great lots of room to move about. Rooms were very nice and clean, loved the kid park and teenage area...caters to all. The only snag was the bar service... really slow.

Good resort

Food was good throughout and beach is beautiful. The service was hit and miss. Some staff members go out of their way to help and others completely ignore you. Beach bartenders were especially cold and ignorant.

Friendly Staff

Staff were great. The resort is small and provides great access for stroller or wheelchairs. Rooms were dated, but appeared to be freshly painted. Food was excellent at the steakhouse, but you never knew if it was going to be open. Not really any nightlife unless you go to the casino or market across the street. Transportation to the golf course was very quick and always available.

Nice beach, decent weather, but poor hotel

Service: Although there were a few nice employees working at the hotel, I would say that the majority of staff were cold and unhelpful. We travelled with an infant and the hotel was unacccomodating. Most times we had to grab our high chair, and sometimes our own food at the restaurant as it was just sitting there. Food: food was decent. I do not have complaints on that front. Cleanliness: hotel was clean, and cleaning staff did a good job with our room. Our biggest disappointment was with the [... read more] service. It could be a nice hotel but we were extremely disappointed with the staff. Most were cold and totally unacccomodating.

Beautiful and amazing resort

Memories resort in Freeport Bahamas is a wonderful resort whether ur taking the kids or just relaxing with your significant other. Food is outstanding along with the beaches and activities . The staff and just the people in general are so welcoming . I definitely will be back