Great resort!

My husband and I stayed at the Hotel Castillo from February 26-March 05, and it was wonderful. The staff were amazing and the food was delicious and they offered varieties. The rooms were clean and of good size. The bathroom had a foul smell in the early mornings and there is a musical tour bus that goes around in the night and if your room is facing the street it will keep you up for a while. The beach club was our favourite, the food was amazing and the staff worked so hard to make the guest [... read more]s happy. We would return to the hotel Castillo.

Wonderful Resort

This hotel has us coming back each year. The staff are wonderful and very friendly. The food is great and a lot of variety. The rooms are very clean. The beach club also has wonderful staff and the food is amazing!

Hotel Castillo

Hotel was clean. The staff was very friendly and helpful. The beach club was a short ride away. The food was very good there. Unfortunately the food at the hotel was not as good. Also the last 3 days the pool was taken out of service.

You Definitely Get What You Pay For!!!!!! STAY AWAY

This was the worst holiday that we have ever experienced which makes us realize that you definitely get what you pay for. The nightmare began two days before we left. When we booked last minute, we were not made aware that the hotel pool was to be shut down during our stay, for a scheduled maintenance and repair. It had to be retiled and regrouted. We definitely would not have booked this vacation if we had have known this in advance of booking. Air Canada Vacations sent us a memo regarding [... read more] this issue 2 days before departure. This made the only other pool (at the beach club) severely overcrowded, so we were unable to swim in the 34 degrees Celsius heat. Also the ocean's undertow made it impossible to swim there. As for the hotel, the exterior looked nice but that was as far as that went. The inside is dingy and dark. It feels like walking into a basement! The rooms are very basic (white) with little decor. The beds were comfortable, which was a good thing as severe food poisoning put us in them for 3 days straight. The restaurant served a small selection of basic food which overall was terrible. We noticed that they were recycling food. Breakfast included dried up broccoli, meatballs and cut up hot dogs (they were calling sausages) which had been served at dinner on previous nights. One dinner included chicken wings which we mistakenly ate at the beach club buffet the following day at lunch which brought on our food poisoning. Also the hotel restaurant was crowed and noisy. Most of the hotel staff ignored us and catered to their Mexican guests (which was 90% of the hotel clientele). This might be a language issue as most staff didn't speak any English. The ones that attempted were tipped well. The only plus side is that the hotel is right in the town of Santa Cruz and a short walk to restaurants, the town square and the public beach (which is where we had to cool off).

Hate love relationship

This is our third visit to hotel Castillo. We must remember that the majority of clientele are locals which is great to see because of the growing middle class in Mexico. That being said we managed to find something to eat for breakfast and lunch and only eat one dinner in two weeks. Huatulco has some great restaurants so dinners were great but costly as prices have doubled over the years. We did enjoy the beach club but the beach it is on is nice to look at but difficult to access because of th [... read more]e rough ocean and hot hard to walk on sand. My biggest complaint is that you feel like a second class citizen because paying guests receive nice drinks in glass and have a separate menu. I guess prepaying for our all inclusive does not count as paying guest at the beach club! I must acknowledge the excellent service at the beach club and front deck, at the hotel the services was hit and miss. Unfortunately l will not be returning as for the money being charged for the quality of room and services there are so many other choices!

The resort was value for the dollar

We took it solely because we were meeting friends and the price was good. The food was adequate but not somewhere we would stay looking for three meals per day. The breakfast was boring and same everyday but enough to get you to lunch. Dinner was terrible for the two nights we are there. Staff great. It suited our needs but not if your looking for an all inclusive for a week

Good value

We tried Castillo for our fourth visit to Huatulco and enjoyed our stay. Things we liked: clean rooms and excellent housekeeping, tasty food, great beach club and location. Things we didn't like as much - the dining area was very loud and the pools were quite crowded at certain times. Would we recommend? Absolutely

Enjoyed every minute!

Very clean hotel, super friendly and personable staff. Great service, Great food with nice variety and quality. Beach Club a short distance away but shuttle every half hour so never a long wait. Market just across the street and beach a short walk across the street. Some rooms have large walkout deck.

Hotel Castillo

The hotel was located right in the little town of Huatulco with a regular shuttle to their Beach Club. I enjoyed being in town and meeting the locals as well as vacationing Mexicans who patronize the hotel. Lots of fellow Canadians too which was nice. The hotel and rooms were clean and the staff were all polite, friendly and helpful. The food was mostly Mexican and quite good most of the time, with a few mediocre offerings. My only criticism was the lack of breakfast cereal choices and poor qual [... read more]ity of sliced bread (much like Wonder bread whether white or "brown"). Also no plain yogurt available - choices were fruit varieties and way too sweet for my taste. Beds a little hard but that is often the case in hotels. You need to ask for an extra blanket or turn the AC off or down as the bed coverings were pretty thin. A reasonable value but I've had better, so about a 7 out of 10 overall.

Nice Hotel Just what we were looking for

Love this small Hotel. My wife and I were looking for something a little different this year. And we found it in this quite little resort. The food is good always something to eat. The pool at the hotel is nice with shade areas as well as sunny location for the tanners. The beach club is also very wonderful. Location is situated close to shopping and other beach's everything is a short walk or even shorter taxi ride. All in all my wife and I loved Hotel Castillo we hope to return soon.

Great time

Small resort but great experience. Nice that it is close to everything within walking distance. Beach is great with nice waves. Rooms are kept clean everyday and there is always something good to eat . Would be nice to have balconies to sit out on so next time I will ask for in the front of the resort where there is balconies. Bus to beach is always there when you want to leave or go to the beach . Great drivers who always make an effort to do to help you out of the van. Nice tha [... read more]t it is close to the airport and it is so organized. Would recomend this resort and hopefully have the chance to go back again.

Amazing Staff

The intimate nature allows you to meet fellow travellers and the staff. You can still be alone when you want or mingle freely . The Lobby can get cramped when performances are on stage or a large group is playing pool. The swimming pool at the Hotel provides shade which is great for families. The pool at the Beach club is fabulous for both families and those who want to tan! The beach is not usually swimable as it has a heavy undertow but very gorgeous to look at. The food wonderful and the di [... read more]nner at the beach very glamourous. I most definately would recommend to fellow travellers

Loved it.

the hotel Castillo is a little gem from being there just a few minutes we fell in love with the place.The check in was very easy the bags taken up to our room ,and opening the curtains to a lovely view overlooking the pool. The staff are really friendly and they cannot do enough for you a lot better than the bigger resorts .The food is not your typical north American fayre ,but we are in mexico to enjoy their culture ,and that's what we did .The resort is spotless it is cleaned constantly no gar [... read more]bage around and drink glasses cleared away quickly . The beach resort is great with palapas loungers etc the dining area looks out over the ocean, and is a lovely place for lunch or just sit for a drink .The theme nights are well done ,and the staff again work very hard to get everything ready for our enjoyment . The area Santa Cruz is not big ,but has a lovely beach ,and plenty of shops and restaurants dotted around which we ate at a couple of times lovely seafood.If you like walking you can walk to the beach club in about 15 minutes which is what we did or you can take the half hourly shuttle ,about a hundred and fifty metres from the Castillo is a park which takes you up over a hill to crucacittas stand on the top and you look over the mountains turn around and look over the ocean a really lovely view ,but do it before nine oclock boy this place is hot .Huatulco is now my favourite part of mexico ,and we look forward to returning

Small decent resort with great beach club!

Resort is clean with super friendly staff. Food is mostly authentic Mexican and yummy! Beach club is great touch although there is a pool onsite of hotel as well. Minimal nightly entertainment. Love the walkable location. Small town nearby to explore. Not a large resort feel...small quaint hotel experience. Not for everyone but would certainly recommend.

Great Smaller Resort

Spent two weeks at Castillo, had a great time. This is smaller resort. Rooms are basic but always clean, we were fortunate enough to get one of the large balconies which is nice. Food was good but is a smaller buffet but always a choice of something to eat, does have lots of mexican type food which is why we go. The location is great as right in Santa Cruz so can walk anywhere always felt safe. The beach club which is a ten minute walk or take a shuttle is fabulous, can sit by the pool or u [... read more]nder palaces by the ocean. Service was good at both locations Beach club also has buffet at lunch but you can order off the menu (which we found out closer to the end of trip) so found some good variety there. Always had plenty of bottled water, but would like to see a designated smoking area as guest would smoke outside where meals were served. Overall great smaller hotel and this is our second visit to the Castillo.

Great location

The hotel is definitely dated and could use some upgrades but was satisfactory. The staff are wonderful and the location is perfect. Would stay there again. If you are looking for a party town this is probably not the place for you but if you want a friendly family feel then I would recommend this hotel.

Such a great time!!

We stayed at hotel Castillo from April 14th-21st and it was amazing! Upon arrival we felt more than welcome! Staff was great, hotel was very clean, food was delicious! We loved being able to walk the strip and people watch from our balcony. We were also Able to watch the hockey playoffs at a couple bars which was nice. We will 100% be back!!

Mixed Feelings on This One.

There was lots to like here- hotel was clean, staff very friendly, and in a great location for seeing Santa Cruz and Crucecita by foot. For us though, the buffet food was too Mexican- a few more Canadian/American choices would have been nice. Service was good but food and coffee were never hot. Although we were only two people, tables were set for nine or ten- not very romantic. Construction noise was a bit much. Most of the rooms had balconies too small for a chair, and the ones that were l [... read more]arger faced a very heavily trafficked street. Our last night there,the clocks moved forward an hour. There was absolutely no signage (in English) in the lobby to let us know. Time change had happened weeks previously in Canada. If we hadn't met some people while out at a restaurant for dinner- we would likely have missed our airport pick up by that hour. On the plane home, other tourists told us their hotels had put a note under their doors to advise them. Nothing at the Castillo. Again, the staff was charming, beach club was attractive although the beach was unswimmable, so I hesitate to give a bad review but we will not return here.

A gem in the middle of everything

we decided this year to break away from our usual beach resort vacation. we chose the Hotel Castillo that is in the heart of Santa Cruz. there was everything we would expect or need on our vacation. we took taxis just about everyday to experience new beaches and snorkeling spots. we walked around the town and even up to neighboring Cruciceta. we always felt safe. it was a joy to immerse in the culture. all in all it was a week that i would recommend to anybody.

Small but nice

returned for a 2nd visit after 3 years. same well run very easy going great staff. ask for a room on main floor opening up to pool for best experience. food is good the beach club buffet is great. they make fresh nacho chips and pico de gallo every day. very close to town if you want to go out for a nicer dinner than the usual buffet. marina right across the road for excursions and fishing.