Great Food

Jewels Grande has immaculate grounds very well kept and clean. If you would like great steak visit the steak house restaurant, see John no best server brings your food hot and make your experience enjoyable we went there three times. Jerk chicken on the beach awesome, breakfast buffet many items choices included traditional local dishes. Lots of fish to see in the water, enough chairs, guys working on the beach activities great, staff overall much better than Palladium. The rooms needs renovatin [... read more]g, hallway really needs improvement. Mini fridge well stocked, overall great experience. Girl at front desk who helped me to confirm my tour very friendly always smiling and willing to assist. Thanks to all the staff that made this a wonderful stay during my birthday celebration. Special mention to the staff at the Chinese restaurant, the soups were amazing and all staff just great to interact with including the chefs. Our last day the breakfast chef came to our table to ask how was our breakfast, was asked for more mango which she brought back to the table immediately. I would recommend this hotel, just know this hotel included residential accommodations.

Awesome Vacation

We were very happy with our stay at the Jewel Grande Resort and Spa. The staff were amazing for our week there. The beach was kept very clean. The ocean was shallow in areas (nice for children).We were always able to get Palapas or loungers at any time. The pools were very nice and not crowded (no problem to get beach towels ). Bar service was the best. The steakhouse was amazing food. The 2 coffee shops on site were very good. Buffet for breakfast and lunch had lots of options and a great vie [... read more]w. Jerk chicken on the beach was awesome. Our room with patio was nice and roomy and mini bar stocked every day ( no hot water or towel issues) . The grounds were immaculate and very beautiful. There are lots of stairs. Thank you Louise Endean for getting it all together for us.

Incredible Experience

The hotel was beautiful and well maintained. Loved the food it was the best we’d ever had at a resort. The staff was incredible and super friendly. They went above whenever they caught wind that we we’re celebrating our anniversary. Champagne left in our room with some delicious treats. A special plate of dessert at the Asian restaurant and special fruit plate prepared for our couples massage on the beach. Thank you for making our time so special. You will forever hold a place in our memorie [... read more]s and hearts

Great service, wonderful staff

Booked this resort and attended with my family. Service and staff is absolutely wonderful. The resort however is a former complex of luxury condos that were converted few years ago due to not enough units selling. Seems like because of that a lot of the services are trying to be fit in like Tetris. The entertainment is right outside the main rooms building (Sentry) and if you turn down a bit earlier then the noise will bother you. Even with the doors closed the rooms do not have a good sound bar [... read more]rier. You can hear everything sadly. In terms of food, the in room service is fairly quick. Restaurants are clean and decent. The buffet however is still being served by staff due to covid which is nice but a bit annoying as you have to wait to be served. There are two pools, fairly clean and large and the resort was not too busy. The beach however is very small and has a a lot of sea grass. I've stayed at other resorts in MBJ that have nicer beaches.

Very nice resort

Grounds were very nice. Too many stairs, our second last day our granddaughter sprained her ankle we had to have a wheelchair for her not very accessible. Pools were nice but freezing. My daughter had a flood in her room they were very helpful getting things done. Buffet was closed 3 nights I believe I think that's a bit much. A large convention had come in and I think a lot of the attention went to them. Beach was small, issue with seaweed but they were constantly raking the beach. Walking alo [... read more]ng the path I was surprised we couldn't go past our hotel security stopped us at the Hyatt. Very friendly staff, Denton was very helpful. Food was delicious, cafe very nice. Gym nice, lots of classes. Problems with key, had to have them reprogrammed between 3 rooms 4 times last time still didn't work very frustrating.

Exceeded all Expectations

After spending one week at the Jewel Grande I am not sure I can think of a single thing to complain about. The room, pools and beach were all immaculate. The food was absolutely amazing! Usually after a week my family struggles with where to eat for the last night or two. On this trip we had trouble deciding which restaurant because we wanted to return to all of them. The absolute best part of the trip was the staff. Every member of the Jewel team from security to water sports, and wait  [... read more]staff and bartenders were an absolute delight to deal with. I love travelling to Jamaica because of the people and Jewel Grande has some of the best!

Great Experience

Great resort! Nice location, facilities and good food and service. Very friendly staff! Overall had great time! First time visit and had great time and our family enjoyed the time at the resort. Definitely will revisit again!

Beautiful Resort!

Had a wonderful time we stayed in an ocean view junior king suite, the view from our room we couldn’t have been happier with, the room was very spacious and nice, lots of storage space for all our stuff! The food was good, there was always something we could find to eat at the buffet or the restaurants which is very good considering my boyfriend is a fairly picky eater, and it was really nice being able to order room service 24 hours of the day included with the all inclusive no charge. Beach  [... read more]was nice and clean same with the pool and always activities going on at the sentry pool to entertain children and adults. Staff was very friendly and helpful, whatever we asked for or could need they were there to help!

Amazing resort

This was the best resort we have ever stayed at. Everyone was so friendly and welcoming from the moment we arrived. The grounds were very well maintained and the rooms were very spacious and clean. They truly treated us like royalty. We were a big group of 24 and they always accommodated us. We were able to make dinner reservations before arriving which made it so much easier. The management went over and above for our group by setting up special dinners and service. I highly recommend th [... read more]is resort. The entertainment team made this place even more enjoyable with their outstanding talents.

Fabulous resort!

We traveled May 3-10 and had great weather everyday that was mid 30’s with humidity. Rooms in The C tower were the most recent as it is the most recent tower. Very clean, great service, turn down service, etc. The grounds were beautiful, very clean, and always kept sharp. The service at the resort was amazing in the restaurants, at the bars, and even at the beach or pool side. Food was really good specially at the steak house and crickets outdoor lunch “jerk chicken” can’t be beat. The s [... read more]taff were very nice, always welcoming and helpful. No one expected any tips but they do deserve some for their hard work. The pools and beach were really nice and clean, the one ground keeper on the beach would clean the seaweed up 3 x per day as it washed up on shore. The resort had great entertainment in the evenings but never went to late. More of the resort was family or honeymooners. So was pretty quiet in the evenings. Overall was 5 star solid resort and would repeat here.

Wonderful!

Great views, great food, even better service. Top notch experience from start to finish! Had a problem with flight being delayed (Sunwing) getting to Jamaica. Hotel stepped up big time and upgraded us to a beautiful 1 bedroom suite with two balconies and impressive ocean, sunrise and sunset views! (thanks Avia) Jewel Grande Concierge saved the day at the end of the vacation as Sunwing delayed us yet again - for 7 hours - NEVER book with Sunwing, what a disaster! Gave us and the other three [... read more] stranded families a suite to use, access to the bar, pools and restaurants while we waited. It was like we never checked out! Would we go back?..... easy decision, YES!

We were happy.

Everything was perfect. They need to add mirror in the room+garbage can. Staff was great. Service was great. Cleanness was great. We stayed 1 week and we really enjoyed....................................

Elderly people resort

I spent 5 days there and I thought it was a quiet place. They need to have more entertaining in the evening. Also they need to improve on their desserts. The food was yummy though and the staff was friendly, just too quiet for my taste.

Great resort

Hotel is newly renovated: suites are great, specious, butler service is good: restaurant service is little slow: recommand it. Will go back . Beach area little small, but private : some renovations still going on but don't interfere with the visitors