Definitely won't be going back

I knew going in that this was an older hotel, so my expectations weren't high to begin with. However, Mojito still managed to disappoint: -No hot water and no water pressure, and the toilet didn't flush completely. -Food shortages. On various days there were no eggs, no cheese, no butter at the buffet. -Unresponsive Guest Services rep. It took me three days to get a beach towel, which was supposed to be in my room upon arrival. And I was able to get it only because I happened to run into the  [... read more]housekeeping lady (who was charming and very helpful). -Slow, disinterested wait staff in the buffet restaurant. On several occasions I wasn't offered water or coffee until after I'd finished my meal. On the upside, the staff at the Beach Bar were amazing. -Lighting in the room was atrocious. No overhead lights, two small wall lamps on either sides of the bed that were practically useless. There was also a bedside lamp, but when it ws plugged in I couldn't plug my phone in as well, and that was the only outlet in the room, apart from the television.

Amazing resort

My room was dated but very clean. The staff were friendly and welcoming. There was a nice variety of food at the buffet, I really enjoyed the pasta bar and variety of seafood. There was pork and chicken options and lots of cooked veggies. Breakfast was delicious with the best sweet rolls I have ever tasted. The Mojito is my go to place in CUBA!

Relaxing

Overall Hotel was good. No real entertainment. All a la carts the same everyday. Food in buffet the same everyday. No hot water . No beach bar open . Snack bar ham and cheese sandwiches.. fries sometimes.. cheese pizza...

Amazing

Best food and drink I ever had in Cuba. Variety of fresh and flavorful foods and lots of alcohol in stock. Everything is maintained and servers want to do everything to make you happy. Leo Garcias, entertainment staff, told me to vacation here and it was absolutely amazing

Amazing beach and staff

I had an amazing week at Hotel Mojito in Cayo Coco, Cuba. The beach is absolutely beautiful, and they have the best coffee I’ve ever had — especially at the lobby bar! ☕ Every single staff member I met was so kind, welcoming, and hardworking — from the bartenders and maids to the lobby, guest services, and animation team. They truly made the resort feel like a warm, happy place. The rooms are clean, the grounds are beautiful. It's an older resort but overall a great value. Thank you to [... read more] everyone at Hotel Mojito for making this week so special. I’ll definitely be back.

Fantastic place, wonderful people and service

The place in general is very good. It is an old resort but everything is functional and well maintained. What I liked the most was the kindness of its workers, everyone was helpful, friendly, and available to help you with anything you needed. I will go back not only once but as often as I can.

Hotel mojito- Cayo coco -mosquito paradise

Go at your own risk Never again after getting eaten alive by mosquitoes by the tons day and night making me stay indoors most of the time Pros: short distance from airport and hard working staff working long hours to keep the resort functional...enough food to eat Cons: too many like poor airconditioning in the room,smelly bed sheets and pillows,toilet leaving waste in the bowl,ants,lizards all over,...

Amazing Staff outweigh any shortages you may experience

My husband and I stayed at the Mojito Jan 24-31, 2024 and although we did experience 2 days without coffee, bread and air conditioning, we really had a great time. This was due to the staff. Yorbelys in the bar was HANDS DOWN the nicest, most friendly bartender we have ever had! He spoke amazing English ( as well as 3 other languages) and was a wealth of information and went over and above in meeting our needs. The island and it's people are struggling , and you can see it in their eyes that wh [... read more]en you are disappointed, they are disappointed, as they are TRULY trying their best with the tools they are given. If you are a person who needs a fancy room, and scalding hot showers, then no, this wont be the place for you. But if you want peace and quiet and relaxation, and can deal with minor inconveniences / annoyances and the price is right, then you will be pleased. * There are some dogs there ( including a mom that just had pups) if you can, in your checked baggage bring some kibble or treats, I feel they are relying on scraps, and for me, this was hard to see...

Not so great

The hotel is very old and not maintained well and is very run down. There is a lack of food and drinks and options in general. I would recommend to go somewhere else if you can. Glad we experienced but will never go back

Amazing resort.

Beautiful hotel but to much mosquitoes and too much flys in dining room areas even on food.i been second time.Otherwise room service was very good. Everybody was friendly and helpful. Thesort was very clean. I’m recommending and coming back.

Very nice resort

All together it's good for money what I pay for. ,.,.................................,,...................... ..,............................................................................................... Thanks

Clean and friendly. No issues of food or drink shortages. Did not always have hot water.

Clean grounds. Planting shurbs, tress and flower beds. Painting exterior of rooms. Hotel is kept clean friendly staff . Great beach . Beach bar offers great food for lunches. Cold beer and drinks. Activities daily.

Great resort

Perfect size resort, not too big. Could walk everywhere. Freddy’s bar was amazing. Staff were great. I wish they had French fries and more selection of drinks. Older resort but clean. Beach was beautiful

Stayed with my husband and sun 2 weeks December 2023.

Friendly staff, very clean resort , beautiful beach, great food in a la carte restaurant , and pretty good in buffet style restaurant. It was good selection of alkohol .. Planning to visit Mohito again.

Amazing people!

People, what makes this resort to be a special place. We return here year after year to visit our friends who work there. The best part about Mojito is their Entertainment team. They work tirelessly to bring activities, dances, games, to create those special moments for people to remember for years. Food and beach are fantastic!

1 Star - Never Again!

We visited Mojito a few years ago and sadly, this resort is a shell of its former self. This review is long, but please read through to understand the many downsides to spending your hard earned money on a vacation here.  Property  Gone are the beautiful, pristine grounds and gardens. The grounds are now unkept, tall weeds and grasses growing everywhere. The gardens are in a sad state, barely blooming, lacking their usual fullness.  There are many buildings on the resort that are falling  [... read more]apart, some closed and condemned. Some are used for storage. These are absolute eyesores, combined with piles of garbage and parts of old buildings lying around.  The once beautiful boardwalks are now unsafe. They are rickety and have large gaps, making it impossible to be wheelchair or stroller accessible. They have closed off some entries to the beach, which is good, but maintenance on the entire boardwalk is badly needed. Some areas of the grounds are very unsafe. We mistakenly took a walk in the “backyard” of our suite, which was overgrown with tall grasses and weeds. I was holding my toddler and tripped over a large hole that wasn’t visible to the naked eye. Although this fall knocked the wind out of me, we were fortunate to only walk away with some bruises and scrapes.  And the biggest nuisance of the property is the mosquitoes. They are EVERYWHERE. Expect to get many bites even while wearing bug spray religiously. The worst time is the morning and the mosquitoes will swarm you. My toddler looked like he had chicken pox by the end of the trip. These bites are unfortunate souvenirs that will make the return trip with you and for a couple weeks beyond.  Customer Service The stellar customer service that Mojito once had is nowhere to be found.  The waitstaff are not very attentive and we usually had to call them over to get drinks. They are usually stationed by the center of the dining room, busy chatting to one another. It seems like they have given up and can’t be bothered to do a good job. Can’t blame them in a way, it must be frustrating to see how far gone this resort is.  Food The food was always decent for Cuba standards, but now it lacks variety and quality. The same foods were served at meals, sometimes changing the meat options at dinner.  The meat options were limited, especially at breakfast. Bacon was served once, no sightings of sausage, just a sketchy looking ham.  You can tell they are understaffed at this resort, as it was at least a 20 minute wait time during busy times for the pasta, fried rice or meat stations.  The buffet never opened on time. It was supposed to be 7am for breakfast, 12:30pm for lunch and 6:30pm for dinner. The breakfast buffet was the worst culprit. It typically opened between 7:30 and 7:45, but sometimes closer to 8am. Lunch and dinner were a bit better, usually we waited 15 mins past the expected opening.  The pool and beach bars have sandwiches, fries and pizzas. They did run out of fries for a few days which was unfortunate but almost expected.  For those with young kids, there are no fries or hotdogs served at the buffet (no hotdogs at the bars either). Options are very limited for the youngins.  There are no places to buy snacks at this resort, but luckily we packed just enough for our week.  Room We stayed in a “Superior Suite” that had two queen beds and a large balcony. The rooms are quite dated, but we expected that going in. There was nothing really “superior” about this suite except for the balcony which we enjoyed, until the mosquitoes came out at dusk. The room was actually a bit small, but the balcony made up for it.  We didn’t have hot water for showers for a couple days which was a shame. There are no plugs for baths, so young children may experience their first showers.  We didn’t receive water or beer daily in our mini fridge. A couple times we needed to ask our maid. The last two days we only received 2 small water bottles and that is not enough for a family of 4. We bought large water bottles at the store for $2 each on a few occasions.  And if you’re lucky you may have some cockroach visitors like our relative in another building did.  Capacity The resort was not busy at all, maybe at half capacity. This turned out to be one of two bright spots of the trip. We typically had the pool to ourselves in the morning and the beach was not busy come 1:30-2pm.  People are not flocking to this resort and it’s obvious why.  Beach/Pools The stunning beach and beautiful pools were the  second bright spot of our time at Mojito. The beach is just as amazing as I remember, although definitely more shells and coral on the sand and in the water. We don’t mind at all since we enjoy collecting these.  The pools were always clean but do watch out for the kiddie pool. There’s lots of mosquitoes around there because of the proximity to sitting water.  VIP package  Don’t bother upgrading to this package. You do not receive much of the benefits at all. Case in point: • Welcome Cocktail - NO?• Refreshing, cold towel service upon arrival - NO?• Express check in - NO?• Upgraded room (Subject to availability) - YES?• Fully daily stocked mini bar with the best Cuban brands (will be replaced according consumption) including a bottle of rum - NO (we did receive our bottle mid way through the week)?• Full amenities kit and coffee maker - YES?• Beach towel in room upon arrival - YES?• 1 Gala dinner during the stay with lobster (minimum 7 days stay - Reservation required) - NO?• 2 reservations at the a la carte restaurants during the stay - YES?• Nightly turn-down service - NO?• Late check-out (subject to availability) - N/A Airport Flying out of the Cayo Coco airport (Jardines Del Rey) to return home was the absolute worst experience.  It seems like it’s the norm as we had a relative leave on a later (9:30pm) flight and they experienced the same as we did.  This airport must be very understaffed. There is no one directing traffic, lines are constantly being butted and there were only 2 lines to get your Visa checked and pass through security. As you can surmise, this contributed to EXTREMELY LONG and utterly ridiculous wait times through all the different checkpoints.  We arrived at the airport at 8:40am for our 11:05am flight. We got off the bus and ended up waiting 45 mins in line to enter the airport. For some reason Air Transat fliers were escorted directly into the airport as soon as they got off the bus. We were flying Sunwing and our reps didn’t seem to care that we were stuck outside. Once in the airport, we waited in line close to an hour check in. It was extremely hot in the airport and uncomfortable. Next up was security. After we passed the doors we could hear announcements but couldn’t understand what was being said. Two people I recognized from our incoming flight started talking to security staff and told them it was “last call” to board. Security immediately let them through. We approached the same staff and they were hesitant to let us through (possibly a language barrier). Even those waiting in line didn’t want to let us go ahead. Lots of eye rolling and refusal to let us pass.  Finally we got let through and ran to the gate, with two tired kids in tow. For whatever reason, the gate attendant wouldn’t let us through right away. She kept scanning our boarding passes, not explaining what the problem was. She called for assistance and at long last they allowed us to run to our plane.  At 11:01am, we finally boarded with a couple minutes to spare. We had no drinks or only a couple snacks packed away. The buffet at the resort hadn’t opened before we left and we intended on having breakfast at the airport.  Needless to say we were shocked by the events that transpired and equally as disappointed. It is absolute insanity to expect people (especially those who have young children like us) to endure an extremely long wait time and be treated the way we were. There is NO reason to almost miss your flight when you arrive almost 2 1/2 hours prior. We will NEVER fly to Cayo Coco again.  Please believe the bad reviews. They look mixed but I wish I took the bad reviews more seriously. I don’t know how anyone could give this resort a 4 or 5 star. There’s a reason why the resort is not at full capacity. Spend your money on Dominican or Mexico.  We will never return to Cuba and it’s very unlikely we will ever fly Sunwing again. 

It was alright

I’ve been to Cuba a handful of times now so my expectations weren’t crazy high, but this resort is one that I will not return to. The staff is great, though half of them stood around on their phones everywhere we went, the beach was beautiful and the man at the beach bar was fantastic (he even helped me when I got stung by a jellyfish). The food was particularly disappointing at this one. There wasn’t much variety and it was the exact same every day. We also all got incredibly sick from i [... read more]t. We had absolutely no hot water in our room for the entire week. No variety of drinks other than beer, scotch and vodka. Only mix was cola for the first day or two. The bugs were bad which is probably the time of year we arrived(November) so maybe avoid their non-winter months. Obviously there were tons of jelly fish in the water this time of year as well. The front desk staff also weren’t very friendly. The a la carts filled up quickly and were basically the buffet food plated nicely. Otherwise it was great

Ghost of its former self

Although a lot staff has changed we still feel like home when we are at the Mojito. Great to see some of the older staff. They make it worth while. The newer staff however, needs more training in hospitality and English. Food & drinks are limited as it is in the rest of Cuba. Beautiful weather & beach made for a great vacation.

Amazing resort

Last minute decision to vacation and couldn't have picked a better resort. Grounds /pools/hot tub and our room was spotless everyday. Service impeccable. Staff was fabulous cannot wait to return! Freddies cigar liunge was amazing and comfortable. Hotel located approximately 20 mins from airport. Sunwing flight was great!

Beautiful Resort

The rooms needs updating, quite a lot of cracks around doors, bugs can enter, otherwise rooms were clean, staff were always nice and friendly,shows were good, but need to start around 9:00 not 9:30, noticed a lot of people were leaving before 9:30