Not What We Expected From a Secrets

Our first visit to Mexico umpteen years ago was to a Secrets albeit a brand new one. Since then we've been to Mexico many times and several other continents so perhaps its we who have changed. Grounds are great and rooms very comfortable but that isn't enough for this level. With so many special events the resort is very noisy at night. Food was average across the board with only Oceana and the Mexican Restaurant rising above that. There was a lengthy list of small things such a a finicky t [... read more]oilette, tricky desk chair and inconsistent refresh of food items that illustrated a lack of attention to detail. Of course Mexican staff were amazing as they are everywhere. Also the location made it easy to access old town and the romantic zone. I don't think anyone would have a bad time here but it just wasn't that step up that we expected for a Secrets.

Stress Free Week

We had a wonderful vacation at Secrets. The food was probably the best I have ever experienced in an all inclusive resort. The service was definitely second to none. I would highly recommend paying this resort a visit. :)

Great food, great service

My wife, my 20 something daughter, her boyfriend and I stayed at secrets the week before Christmas 2024. The service was great at the market cafe and all of the specialty restaurants. The food was also terrific. Our room and the hotel was clean and I felt the staff went above and beyond to ensure we had a good time. I did encounter some guests that were not as pleased as us, but I find staff is great if you treat them with respect and appreciation.

Secrets Vallarta BAy

Enjoyed the stay very much, For the most part, the staff was excellent, the grounds gorgeous and who can complain about the weather!! Housekeeping needs to be more consistent. One day we would get clean towels, the next day only a few would be replaced. As well, the sheets need to be changed more regularly, especially for long stays. The dirty glasses and cups were not replaced but seemed to be washed by housekeeping. Not sure how sanitary that is! We were never sure who was coming into the t [... read more]he room and when - for example, the turn down at night didn't seem to be consistent, either.

Fantastic Resort!

My wife and I could not be more happy with Secrets Vallarta Bay. Staff, service, food, drinks, entertainment..everything about the resort was top-notch. Definitely recommend for couples looking for an adult-only vacation.

Secrets Vallarta Bay

This is a great resort. It was our second visit to this location. The food, staff, and grounds are all top notch. We had a perfect room with a fantastic view from the 9th floor. The resort does have music playing until 11:30ish on many nights. If you like to go to sleep early then bring some ear plugs. The music didn't bother us but it might be an issue for some.

Let down

The hotel has a great reputation but we thought it wasn't up to standards🤔 Pool area not very clean... room services plates left in hallways for hours which was gross. Drinks inconsistent every day. Yes they have hard working employees for sure. But we have stayed at 8 different all inclusive sin PV and we not return to secrets. Unfortunately we payed a high price for this resort and it's not a 5 star at all.

Beautiful Resort!!

We upped our budget for this trip to try Secrets and we were not disappointed!! Our room was spacious, the grounds were beautiful and the dining experiences exceeded expectations...the staff were very friendly and helpful...we will most certainly be back!!!

Beautiful resort

We loved secrets and would highly recommend it to any couple traveling there. Check in excellent, food amazing, room excellent. Service above anything the best we have had. The beach isn’t the best to swim in, love the pool live entertainment during the afternoons. Pool service very good.

Spectacular resort

Totally amazing resort already wanting to return. Felt totally spoiled. Staff, location, services superb. Entertainment staff were wonderful very professional especially Alexandra who amazed us with her energy and bright smile. All Restuarants were phenomenal loved the Italian, French and great show at Japanese. Wonderful gym, morning yoga class, water aerobics,pools for lounging and pool for the early morning lap swim. The list goes on, make Secrets Puerto Vallarta your next dream vacation. O [... read more]nly slight disappointment was the beach was not a long walking beach and the water was quite rocky when entering the ocean. Would recommend taking water shoes.

Expectation Met

I went to Secrets with a friend and we each paid the single supplement to have our own rooms. It was a good call as the rooms while pretty offer little privacy...understandable as the resort is geared toward couples. It appears that all rooms have an ocean view which is a positive point for this resort. Ours rooms were clean and comfortable. The resort is small which has its pros and cons. The pros are that it's a quick walk no matter where you want to go. The cons are that there is no quiet  [... read more]pool or area. When the entertainment team is doing entertainment during the day you hear it at all pools and the beach. However, you can see and hear the ocean from the pool area. You can also hear the great live music from the lounge that is played each evening between 9-11pm from your room. After that, you will hear the sound of the waves. So if you want to go to bed before 11pm, bring ear plugs if you are sensitive to noise. Some of the restaurants are on the NOW side which is owned by Secrets, but it is a family resort (Kids allowed). 3 restaurants and a cafe are on the Secrets side. So some of your meals could have children if you eat at the NOW side. We only had a crying baby at the Mexican restaurant. I think the Italian Restaurant on the NOW side may be adult only. I did not notice any children at the Japanese restaurant and there were only older children at Castaways (Surf and Turf). The food was amazing. Well prepared, fresh and tons of variety. No reservations required except for the special Japanese meal where they prepare the food in front of you. You do not need reservations for the regular Japanese meal where you order off a menu. The staff were very accommodating overall. They were friendly and seemed to enjoy their work. We heard about some guests partying on their balcony until 1:30AM and apparently it was hard to get staff to take care of the problem. We were told by one couple that they had to call the front desk 2-3 times and they felt that the issue was not handled properly. So much do that they said that they will not return. I personally had an issue with housekeeping on my last 2 days and with a late check out that was not entered into the system. I believe that I could avoid these problems if I returned by asking that my room be cleaned before 5pm and I recommend getting your late check out request in writing. A couple told me about Secrets in Los Cabo which is bigger but has a quiet pool that looks over the ocean. I think that might be interesting to check out.

Nice resort

The wait staff is tremendous - special shout out to Manuel B, Manuel C and Israel. Their bar/wait service was outstanding. Thanks to Panda for making me feel extra special on my birthday, and thanks to Christian for listening to my concerns. Also a big thank you to Alejandro at the Market Cafe (buffet) - my mornings were always fabulous thanks to him and his colleagues. I would also highly recommend the lovely young woman who provides massage therapy on the beach. I wish I remembered her name -  [... read more]she is amazing. The hotel is nice looking. Rooms, pools, bars and restaurants are all lovely to look at. The beach is not swim-able due to the very rocky shore. Overall, my stay was OK although the cleaning service in my room was very minimal even though I left a generous tip every day. I always had to call down for towels when I got back to my room, and when I had room service and left dishes in the room service "box", I discovered a smell after a couple of days and realized the food had not been cleaned out of this "pick-up" box. The counter tops in the room where never cleaned. I have been to other Secrets resorts and will continue to explore them but will not go back to this one.

Complejo Fabuloso

First time to Mexico and an all-inclusive resort - more than anticipated. Service, Security - very well monitored operation. Accommodations-spacious with fantastic views. Daily programs and Entertainment - many options. Staff - well informed and friendly. Dining choices - many, tried several - very pleased. Love how the facility is shared by Now Amber, yet available for adults to enter either side. Interaction is very good. Many Thanks to All: Front Desk - Daniela. Concierge - Victor Le [... read more]pe Market Café - Moncerrath and staff. Bordeaux Restaurant (exceptional) - Francisco and staff . Tamarindo Restaurant - Vladimir and staff. Aquafit staff - Sajidth, Luis, Claudia, Umberto. Day of Dead - Umberto (great make-up and costumes). Waiters, housekeeping and groundskeepers. Hawk handlers for Justin and Ivanovich I apologize for not mentioning everyone's name. Lots to take in. Pools were somewhat chilly at noontime. Will definitely be back.

Great resort

Well organized and excellent staff Food was great the restaurants were great and the atmosphere of the hotel was excellent. The pool area very clean and appealing. The room was good and clean with a gorgeous view.

Excellent resort

Beautiful rooms overlooking ocean. Very good restaurants and choices. Ability to open windows and turn off air-conditioning. Staff wonderful - kind and welcoming. I have no intention of entering 200 characters!

Great service, great views

We spent a week at the Secrets Vallarta during the beginning of January. We were very pleased with the service we received throughout our stay, including great service from Rodriguez and Manuel at poolside, Miguel at the spa, and Antonio, Cesar and Fernando at the buffet. The food was good, especially the pan-Asian fare at the Himitsu restaurant, though all the a la cart restaurants on the resort were delicious as well as the buffet. Drinks were great, especially notable was the great s [... read more]election of brands available at all of the bars and especially the lobby bar. Rooms were very clean and well taken care of, the Jacuzzi bath and large showers were especially appreciated. We were also lucky to see some whales right from our balcony as well as on a tour.

Great REsort

We really enjoyed our stay at the resort, the food was good the staff was very helpful the room was nice and the serving staff went out of their way to make you feel at home, it was within walking distance to the malecon and you didn't need worry about being mobbed by any timeshare people as the resort is gated...we are going to stay there again on our next trip down to Puerto Vallarta

Great Week Away

This hotel is a great spot located very near to Puerto Vallarta downtown. While on the same property as the Now Amber, there is great division between the two and we never saw any children (Secrets is adults only while the Now is for families) in our week's stay there. Food was great with our favorite being the French restaurant. Finally the Preferred Club bar has great top shelf liquor with great service. Thanks for the great week Secrets!

Perfect Week at Secrets!

Just returned from a week at Secrets in Puerto Vallarta. The resort was amazing from the minute we arrived until we left. Rooms were spacious, and always well stocked and cleaned. We spent our days in the pool or playing VB at the beach or activity pool. The waiters we very efficient and never let you get thirsty. We saw some of the shows every night and were impressed with the quality. We tried all of the restaurants with the exception of the Mexican. Our favorite was the Italian, follow [... read more]ed by the Asian (for the appetizers). We would highly recommend this resort to anyone looking for an Adult only resort with a great mix of action and relaxation.

AWESOME RESORT !!!!

WE HAVE BEEN TO SECRETS PV TWICE NOW AND LOVED IT JUST THE SAME AS OUR FIRST VISIT, BUT THEY HAVE CHNGED TWO THINGS WE ABSOLUTELY LOVED AND WOULD LIKE TO SEE IT BACK FOR TRIP 3........ -NO MORE COLD CANS OF BEER ON ICE IN A STEEL COOLER NEAR ACTIVITY POOL. -ALSO LAST TIME THEY SERVED FOOD ON A SURF BOARD IN POOL BAR WHICH WAS A NICE TOUCH.