Great stay

Our family of six spent a week here over March break. Things we loved: staff, that it was easy going (not fussy about the small things), enough or almost enough chairs, the food was great… probably our family’s fave buffet ever, and we go to a lot of resorts, drinks, it was clean,..sand & water are nice. Towels are a cute colour. The path out front is great! I like that the gym is open 24/7 (even though I didn’t like the gym). Rooms were always cleaned nicely. Things that were fine: rooms, [... read more] elevators. Things that could be better. Well- the beach- but that can’t be helped. I love a long beach that’s not rocky. You can’t really get in a long walk here. The gym. Honestly- it’s not great. It’s too small for the size of the resort, and therefore nearly always too busy in the mornings. The layout stinks. There’s not much space to lay out mats & exercise. It would be nice if there was a swim up bar that all ages were welcome to. As well as a hot tub on site. All in all we had a great time. Would I go back? No- but only because I need a good walkable beach & gym.

Perfect Vacation

The hotel staff were very welcoming. They were always available to make sure we were getting the most out of our trip. This resort has a great selection of restaurants, along with a fantastic buffet area. We came with a large group and there was plenty of room at the beach or around the pool. This trip had a great balance of rest and relaxation along with some fun parties. Whatever you are looking for I think you will find at this resort.

GREAT VACATION

The Hotel hasn't lost it touch. I was absent from this hotel for some 20 years and found it to be in great shape. There was a good choice of restaurants to choose from aside from the buffet. Staying at the Private Villa section, I was able to experience The Kulinarium Restaurant witch was absolutely fabulous from a food a service perspective.

Great experience and value for your money!

The hotel was very well maintained, was a good size so easy to move around. The service was really good from ALL employees. I didn’t have one bad experience, everyone was nice and helpful and made you feel welcome and special. Food was also plentiful and much better than typical buffets.

Amaizing hotel

Everything was perfect, hotel, food, fun, the Riu parties were super fun, as were the DJs, beautiful, first-class service, all the waiters were super friendly, variety of food and delicious, the bar was 100% full with drinks, super fun, we had an incredible time and would return to the same beautiful hotel

Wonderful resort!

We absolutely loved this resort! The staff are very friendly, rooms were always clean, beautiful beach! The only recommendation I would have is for the check in staff to provide a bit more information. Ie we were allowed to use steam room and hot tub daily and didn’t even know until the spa service staff told us. Otherwise had a great stay!

Food!

Highlight is the food and the service. Lots of employees everywhere. Great drinks. Loved that you could get fresh avocado and smoked salmon every day with the breakfast. Almost guaranteed to find shrimp every night with dinner at the buffet. Oh the Riu parties next door were quite fun. Liked the daytime one more as there were more people in the pool.

Amazing resort

Resort was beautiful, the grounds are nice and clean, beach if very nice and close, food and drinks very good, Hotel staff was very nice, location was great. All in all it was one of the best resort we have been to.

Dream vacation Resort

Everything was perfect. Staff is amazing friendly and helpful. Thank you to all employees for your exceptional service.Kudos to all kitchen staff and servers for your true professionalism. If I would get chance again, I would love to stay at this resort. Thanks

Amazing experience after so many years every time we get warm welcome

Hotel is clean; rooms as well, fridge full of drinks replenished on a daily basis, great improvement done with entertainment . A new Riu party is a great benefit for young people to make their stay more enjoyable and memorable.

Great place.

Good food and rooms. The resort is clean and lots of staff working all day for the upkeep. We took the city bus to Mercado 28 and down to CoCo Bongo. With taking the bus for sure. Cheap and not a far ride. The area is very safe for walking as well.

Very nice Hotel

Very Nice Hotel, big rooms with big balcony area, but the air conditioning is like you are in winter inside the room,room clean is everyday, several pools for all, a lot of entertainment there, BBQ in pool areas, good food, restaurant are good, I didn't like much the Japanese Restaurant, but this is me, coffee area is excellent I enjoyed it, and the 24 hrs Sport Bar too, hamacas section is nice too. Beaches are nice and clean, they clean the zargaso every morning, some beach spots are rocky so  [... read more]pay attention to it not to get injures if you fall inside the beach, I felt and got minor injuries. Staff is good but many times service is just for tips, so be sure sure to tip to get good service, reception people do their job but many problems with magnetic cards that allow you to open your room so you go many times to reception to get another magnetic card, is anoying. Licking water inside the room often but they send technician, night shows are just music, only one day was really a good show, so a little noisy at night because of party people, I was expecting more shows, one small souvenirs store and a nice jewerly store, if you stay in this hotel you have access and eat at other Riu Hotels in Cancun and even you can ask to stay in other Riu Hotels if you want so is excellent option, you can order your breakfast to your room at no extra charges is you got the all included option, you can bring your plate with food from buffet to your room in case you want to eat in your room. All kind of beverage, so all options for drinking, this Hotel is for party people mainly, if you go Solo or you are quite person go for Villas option. Only 10 minutes by any Bus 12 Mex pesos to Shopping Mall Puerto Cancun with all brands and many boutiques from Spain, Cancun Downtown, Mercado 28 to buy artisan, La Isla, Kuiulkam Mall, Selecto supermarket very nice, other small malls and stores, and Cocobongo and others, location of the hotel is perfect if you want to walk and go shopping, only 30 minutes from Airport if no traffic. Staff speak English so no problem with this. I booked with Trip Central and everything was OK. In general good experience, I can go there again and also try other Riu Hotel, they have excelent options.

Awesome hotel resort

The service at this resort is A+++ from the lobby bar, restaurants, pool side, beach....to daily room service. All the employees working here are just friendly, attentive and helpful. The beach is large and filled with plenty of lounge chairs & umbrellas. We definitely will come back to this resort in the near future. Thanks RIU !

Amazing

How do I start we’ll arrive at this amazing hotel was so welcoming the staff was incredibly friendly and attentive to our needs our week was super fun food wow so delicious we heard a lot of negative before traveling but was all wrong I would return to back to the riu palace peninsula without a question is way over the top we got a upgrade without asking 💯💯💯💯💯💯💯💫💫💫💫💫💫💫💫

Great resort

hotel is very clean , staff is attentive , professional , and very friendly .l the hotel is along the most beautiful stretch of beach , with a rocky part and sandy part . the negative part i find is the speciality restaurants. the food is not great what so ever . it's best to stick with the buffet , which is excellent , with lots of food choices . the pool grill is closed way too early , sometimes just after 2pm . there also should be a washroom in the pool area , so people don't have to go in [... read more]to the hotel , or get lazy and go in the pool . the stage show entertainment in the evening is good , but , nothing much after that for entertainment . overall it's a very nice resort , great staff , and nice relaxing holiday

"Fantastic resort"

My wife and I stayed at RIU PP Jan 16-23 we had a wonderful time.A true 5 star resort.The staff are amazing hard working people (Alicia,Luis in the buffet are great).Bartender (Max) at Plaza bar,amazing.We will recommend this resort to everyone.

Amazing resort

Loved the beach area, we had a double balcony with fantastic ocean view. Staff were excellent. Food very good. I have already recommended this property to numerous friends. Loved the whirlpool tub in the room with view to the ocean.

Great resort

We had a great time at the resort. Staff was fantastic and the food was excellent. I would come back in a heart beat. It was close to the main strip which was great. The isla mujeras island ferry is a 2 minute walk from the resort. Great location!

Beautiful Resort

The rooms are clean and modern. The food was excellent at the buffets and all 6 restaurants within the lobby area. I enjoyed the fact they offered the premium liquor and beer as opposed to the local brand ( it was available) The beach and waterfront for me was okay I would definitely go back to the Riu

This a fantastic resort, highly recommended

The grounds are well kept and beautifully landscaped. The view from room 1631 is a sight to behold. We photographed ourselves each night before dinner on the balcony using the sunset, the ocean with the pirates boats, and downtime Cancun as the background. We also photographed sunrise in the morning using the same background. Our sincere thank you to Maria who cleaned our room and many thanks to Madai and Reyes who looked after us both at breakfast and lunch. These three staff members treated us [... read more] like family during our two-week stay. The entertainment staff was great led by Eric, Carlos, and Angel. Over the the two weeks we took over 4000 pictures including activities by the beach, pool, and the Latina theatre. The Mexican, Mayan, and Michael Jackson shows were fantastic. The food and drinks were great. However, one sour note is that all three of us got sick from the food so proper hygiene practices must be in place at all times to prevent this from happening.