Amazing Resort

Amazing Luxury Resort, the service is good and the rooms are very clean and good The location is very convenient and near La Isla shopping center I would go back again to it for sure. The pools are very nice and clean and the food is delicious

GOOD RESORT

We enjoyed our stay at The Vine Cancun. The service was excellent; especially Malbel, she keeped our room spotless. Adrian at the Market Cafe understood what why service in important. Our Chef at our tasting table was amazing explaining every dish severed.

Had a great time

We had a shaky start since we arrived late (past midnight). Seemed to be no one around to greet us. There was only one woman at the front desk and they didn't get the email about our friend's milestone birthday, but they worked with us to help make things better and ensure we ended up having a fun trip. We particularly enjoyed the water aerobics with Emmanuel and Rodrigo, the salsa lessons by the pool with Rodrigo, and Angel was such a great server who took care of our needs poolside. Helen, Tam [... read more]ara, and Erika were also helpful in making things up for us and listening to our needs.

Decent

The hotel itself was not large. The layout made it easy to get around. Rooms: Decent. Our first room had a leak near a light and this caused us to move to another room with a connecting door which we did not like because we could hear the people in the room next to us. Service: Front desk when we checked in was not warm nor welcoming. Even if our arrival was early morning the person should have been more welcoming. We also messaged the resort several times explaining we are celebrating our [... read more] friend's 50th and would have liked something special. We did not receive anything special until we asked for them to send up some thing two days into our stay. The front desk person said she would arrange something but it was not done. We saw many other doors on our floor with a ribbon/sash that said happy birthday, happy anniversary, congrats honeymoon. So, we were disappointed. The entertainment staff were very good. The food was decent. The italian and seasalt grille were the best. The breakfast buffet had variety. The asian and steak house were our least favourite. I wish the next question below had a maybe option because I am not sure if I would recommend this resort. If there was an exceptional deal I would. But, if it was the same price as other comparable resorts I would not recommend.

We had a great time at Secrets The Vine!!

The food and staff were excellent!! We thoroughly enjoyed our stay. The beach was great and provided a lot of walking. We loved that breakfast, lunch and dinner were al a cart service and ate breakfast every day while watching the sun come up.

We had a great time at Secrets The Vine!!

The food and staff were excellent!! We thoroughly enjoyed our stay. The beach was great and provided a lot of walking. We loved that breakfast, lunch and dinner were al a cart service and ate breakfast every day while watching the sun come up.

True 5 Star

We are experienced travellers that travel for two weeks each month from November to March. We have stayed at many of five star rated resort resorts. Secrets the vine is a true five star. From the welcome reception to well appointed rooms. From the gorgeous pools, restaurants and wait staff everything was perfection. We could not think of anything to complain about as hard as we tried, except for there was no Robe hooks in our room and the beach was not our favourite Other than that, no mat [... read more]ter how hard we try, we can’t think of anything that we would change or that we were unhappy with.

Great resort

After reading some of the reviews about it being way too hot and air conditioning not working I was worried. All the restaurants and lobby had ac working just fine. The service was exceptional. I would book this resort again in the future. Great food!

Nice but not for us!

I used to be a travel agent and I really enjoyed inspecting this property in 2015. My partner and I decided to give it a shot on a short 4 night stay in early April. We got an amazing price for the ROH room with Transat Holidays, and booked a direct transfer through USA Transfers so we could go straight to the hotel. We arrived in the mid morning on a Thursday and I've never been admitted to a country so quickly.... we were honestly off the plane and had our passports stamped in under 15 minutes [... read more], the longest part of the process was waiting for the transfer. Hotel arrival and check-in: We arrived and were greeted in the lobby with cold towels and sparkling wine. They took our luggage and we walked up to the front desk, where we were informed that because we booked the ROH room we had been provided a partial oceanview room with two double beds, but we were offered to upgrade to a Preference honeymoon category and declined. Our room wasn't ready, but we were asked to come back at 3pm. We were able to change into resort wear and grab some lunch at the Sea Salt grill and enjoy the views while we waiting for our room to be ready, which it was at 2pm. Room: we had room 1512, overlooking the Sandos side. I would recommend requesting a room facing the Hard Rock instead, as there are loud exhaust fans that blow an air fryer smell, though that didn't deter us from spending a lot of time reading on our balcony and enjoying the view of the ocean and the lagoon. The room was spacious with lots of storage. The bathroom is frosted glass walls around a separated shower stall and toilet (it's not exceptionally private, so if you're not travelling with your partner you may want to hang out on the balcony while your roommate is using the washroom), and two sinks. The hair dryer worked well, and the shower had a rain shower and regular head with separate controls, plus body wash, shampoo, conditioner and bar soap. We only had issues with hot water on the day that we arrived, all other days the water was hot and there was lots of it. We did have a slight sewage smell coming from our toilet on the last day. Food: we enjoyed the taste of everything that we ate, and the breakfast buffet was really impressive. We ate at the Dragon, Nebbiolo, Bluewater Grill, and Sea Salt Grill while we were there. We enjoyed the food the most at the Dragon restaurant and least at Nebbiolo. We did find that the Nebbiolo and the Bluewater Grill were quite warm, while the Dragon restaurant had the AC blasting. We arrived each night at 6pm and had no issues getting seated. I'm a pescatarian and my partner is a lactose free and we were able to find a lot to eat, and it also appears that the menu has gluten free and vegan options. You can get to go boxes at the buffet for lunch, and there's a limited (if you don't eat meat) snack bar at Barefoot Grill. We did both get sick while at the resort, which was unfortunate as our trip was so short. My symptoms were consistent with food poisoning (nausea and stomach cramps). It's the first time I've ever been sick at a resort in Mexico, so it was probably more bad luck than anything. Entertainment: The evening entertainment was actually really great! We were impressed that most of the evening shows were performed live (not lipsyncing), and even enjoyed the music that was available in the lobby before the evening show. Our favourite was the Queen tribute band and the Tropicana show, unfortunately we did not get to see the full suite of shows at we weren't there a full week. The daytime entertainment seemed to be fun, but it was too much for us. Lots of loud music, lots of activities going on and we prefer a resort to be more relaxing during the day. This resort seemed to have more of a party crowd, and the music reflected that. They had live bands down by the pool bar in the afternoon, and that seemed to be popular. Shade/chairs: the days we were there it was INCREDIBLY windy, so it was impossible to open the umbrellas. All the chairs with the best shade were taken early in the morning, but there were still a lot of available chairs in the sun around 8-9 am. We set up on the couches by Barefoot grill so that we could have full shade but still see/hear the ocean while reading our books. Bring a hat with a chin strap or a head band to keep the hair out of your face lol There are cabanas that you can rent but they were too expensive for us. :) Pools: The pools were nice, though we only went in once. The water was chilly at first, but the actual temperature was quite pleasant. They aren't very deep (but I'm 5'7"). It was really easy to get a towel, and they had them available at different areas. The drinks: They had decent house wine, and there was a lot of variety for reds which was nice (merlot, cab sauv, malbec). They also serve beer in cans and you can choose which brand you want from Heineken, Dos Equis, Tecate, etc. We did the included wine tasting (available at 1pm and 3pm) and it was one of our favourite daily activities. The lobby: before going we had read some complaints of a sewage smell in the lobby. I could smell it very faintly. I also read complaints about the lobby being too hot, and while it was warm it wasn't uncomfortable. They use diffusers in the lobby and the smell is really strong, so if you're sensitive to scents in can be overwhelming. The staff: All the staff we interacted were fantastic! They do a great job, and they're super friendly. 10/10 for the staff. Our maid was also lovely. Overall: if you're looking for a lively adults only resort in Cancun, this is a good choice... it's not a party resort, but it's not quiet either. It wasn't our scene and we won't be back, but we may try a different Secrets property in the future if we can fit it in our budget. All in all, for the price we paid I would say that this resort was great value.

Nice beach!

The 3main things that come up from this location, 1- no cafeteria smell on buffet area, thats a big wow, 2- all the food was excellent and 3- the staff always smiling and not afraid to have a chat with us.

Beautiful resort!

The resort was perfect. Food, drinks, beach and pools could not have been better. Room service was included and very prompt and fresh. Resort was clean and very well maintained. The only issue is the pool chairs..you definitely need to get there early to get a good spot. Highly recommend going to Secrets the vine Cancun.

Service was A1, two thumbs up, 10/10!

Secrets The Vine was a beautiful resort for rest and relaxation. The room was beautifully appointed and contained almost everything we could have needed plus more! The mini bar fridge was well stocked daily with beer, soft drinks, fruit juice and water. Snacks were also left for us daily, Pringles and M&M’s. Additionally, we were left a bottle of tequila in our room for the week. Our concierges for the week were Jared and Stephano. They went above and beyond to make our stay special. No reque [... read more]st was too great. All of the service staff were exceptional from morning to evening. And always with a smile! The entertainment was wonderful. The food was quite good with enough variety to please a number of palates. Our meal at the steakhouse was the most memorable and breakfast and lunch at Olio was always exceptional! If you really want to treat yourself, and if it’s within your budget, I would highly recommend Preferred deluxe! This was the first time that we had stayed at a resort “Preferred” and hopefully it won’t be our last! Check in and checkout was fast and painless. I would highly recommend Secrets The Vine!

Good choice

I absolutely love the care and attention to details from the very first minute you get in this hotel. Service is amazing. NO all inclusive bracelet!! It’s my favourite part. And the turndown service ?‍♀️it was beyond amazing. Now, they should inform us that not all restaurants are open every night for dinner. Yes no reservations but LONG LINES AND VERY SLOW SERVICE. Dinner takes more than 2 h. If you are not in line by 17:30 you won’t eat until 8 pm at least. I would like the buffet option for [... read more] dinner as well so you don’t won’t wonder around hungry. Also I found all food very salty!!! And look warm not hot at lunch. That needs to improve. Great coffee options and drinks. 20/20! Air Transat plain are terrible. No personal space. We had major issue with the transfer to the hotel very rude air Transat rep in Mexico, waiting forever to get to the car that was waiting in front of us with no sign and the rep refused to assist, saying that the car is not there. Never had such a problem before. I won’t fly with air Transat again.

Resort was really nice highly recommend it

Dint thick this place was going to be as nice as it was. i usally go to sandals and this place was just as nice and better food was great and service was great to very friendly 5 star will be back. thank you for the great memories.

An "OK" Resort

This was our first time in Cancun and at this resort. It was a bit disappointing.. not at the same level as other Secret resorts we stayed at. The pros are: nice beach, clean and ocean is warm. Just a bit rough to swim in but otherwise beautiful. Pools were nice. Veronica and Luis at the pool area were great and super attentive with getting you drinks. The room was Oceanview which was lovely. For the Cons: I was a bit disappointed with this resort. Some staff were rude and expect  [... read more]you to tip them. I don't mind tipping staff at the restaurants etc but don't demand it. The driver from the airport demanded a tip. Food was average, nothing special. I expected better options, more Mexican cuisine and it was mostly things you can eat at home. ALa Cart restaurants weren't very good. Long lineups too. The Steakhouse was the best one. The little shop they have in the hotel for souvenirs is way over priced. Price gouging. Make sure you bring pepto, immodium etc from home. The Lobby stunk of sewage. It was absolutely gross. Not sure how the staff cannot smell it. It was pretty bad. Rooms were ok, nothing special. They were very clean though. Overall a disappointing experience. Not at the same level as the other Secrets resorts.

Amazing resort

Excellent amenities, beach and pools are great, food and beverages are excellent, night entertainment needs improvement, lobby to increase ventilation, staff are very friendly. Presentation to be a member was long and very tiring, it should have been an interesting, but because it’s too long you lose your interest.

Wonderful vacation

Resort is great for those who want relaxation and to chill out. Adults only. The music by the activities pool was not that loud and somewhat subdued. Mainly couples, and some friends/family/corporate/wedding groups. The various live performers each evening were amazing. The food overall good to very good. No reservations required and never had to wait if you go at their opening times. The service all around excellent. The 3 pools were 4'6" depth which is perfect to practise to swim. To get  [... read more]a chair with an umbrella you should go down somewhat earlier but they caution to not leave unattended for more than 90 minutes. Rooms were well supplied. Odd numbered rooms in general more quieter (unless there is outside entertainment) as even numbered rooms faced the hotel AC fans blowing so you can hear them mildly all day and night running. I loved their app to know about the resort, restaurant menus and daily activities

Review

Smaller, boutique resort. Very good staff, food was excellent, rooms were quite spacious, some of the items in room were a bit older and worn (such as hairdryer etc.) beach was lovely and could be viewed from balcony or pool. Night activities at the resort were also very good and had excellent live music!

Our stay

Staff from restaurants, pool, house keeping, valets extremely beautiful and hard working, spa staff , very pushy with sales for vacation, and a bit too much, food Amazing but not 1 day of lobster. Had to leave resort for lobster. Bought expensive bottle of crystal champagne, for my fiancé birthday he was celebrated with a beautiful decorated table and restaurant staff sang beautiful happy birthday. ( he was pampered) very nice. 1 big negative was the night entertainment needs a PEP. Few nights [... read more] nothing after 11pm😢 . Overall clean and beautiful resort with amazing chefs and staff.

Time share trap

Resort is very nice but time share sales are their #1 goal. If you want a vacation not great if you want to buy a time share perfect spot. 10 am bar rules if you are on butler floor shit down 11pm. But no worries Hard Rock Party place next door is happening