Our stay at Bakour Punta Cana Suites was unfortunately very disappointing overall, especially given the expectations we had for a family double birthday trip — though there were a few bright spots worth mentioning.
We arrived late and the resort allowed us to quickly eat at the buffet before it closed, which we appreciated after a long travel day.
However, our suite was not prepared for five guests. There were only four towels provided, with no extra sheets or pillows. It took over 24 hours [... read more]to receive additional bedding and bottles of water after repeated follow-ups.
The in-room phone did not work, making it impossible to call the front desk or order room service. All communication had to be done via WhatsApp. We were assisted by Saimy at the front desk, whose response time was quite good and appreciated — though solutions still took far too long to be implemented.
There was also an extra fee to decorate the room for our birthday, which typically isn't charged. Im normally away for my bdays and I've never had to pay to have it decorated
The AC stopped working 3 times during our stay. As compensation for the inconvenience, the resort granted us a late check-out, which was appreciated - 2:45 pm (Shuttle pick up was 3:45pm)
The suite itself was a positive: very spacious, condo-style rooms with a beautiful, large balcony. The room also included robes and slippers, which was a nice touch. Unfortunately, some amenities fell short — the washer/dryer did not work, there were no utensils in the suite, and there were no garbage bins in living areas, only in the bathrooms.
The fridge is not restocked automatically, including water. Each refill required messaging the front desk via WhatsApp.
The grounds itself was well kept and pool was clean, although we found it difficult to snag a chair or cabana unless you were up at 7am to reserve it. I did appreciate that we could just leave pool towels, not having to worry about returning or trading for new ones.
Food was a major letdown. If you are a foodie, this is not the resort for you. There is only one buffet, with very limited variety. I ate essentially the same meal every day — grilled chicken or fish with one or two rotating sides. There were NO dietary accommodations, and they ran out of soy milk by day four with no replacement. I am dairy and gluten free, hence the repetition of my meals.
That said, Alfonso, the grill chef, was amazing — super friendly and always had my food ready when he saw me. He truly stood out and made the dining experience more enjoyable. The pool bartender, Braurio, was also friendly and provided good service.
There were 2 other great waiters, but their names are escaping me. Waiters were a hit or didn't care, while others saw us and knew our drinks right off the bat.
The beach situation is also misleading. This is not a traditional beach resort — it sits on a marina, with boats docked 24/7. The water was consistently murky due to boats, seaweed, and coral. While staff did try daily to clear the shoreline, it never resembled a picture-perfect beach. If you’re someone who values a beautiful beach experience, this is not the resort for you.
Housekeeping was inconsistent. On the first cleaning, they left dirty dishes with food still on the counter and placed the bathroom garbage by the front door instead of removing it. Cleaning times were also very unpredictable — sometimes very early, other times extremely late.
Most concerning was that during one of the cleanings, housekeeping went through my son’s belongings and ALL of his money was stolen from his wallet, which was hidden at the bottom of his backpack. Its unfortunate that we had only noticed it when we got back home.
Overall, while the rooms themselves were spacious and a few staff members truly stood out, the resort fell far short in terms of service consistency, food quality, amenities, beach experience, and security.
We definitely would not return nor recommend Bakour Punta Cana Suites, especially for families or anyone expecting a true beach, variety of food and honest workers.
