Horrible Stay Away

first of all there is no Caribe sec.this hotel is very run down and dirty, the beach is unusable we feel (8 couples) that there was false advertisement on behalf of Hola Sun, landscapeing of resort not done in weeks resulting in many mosquitoes some of us are antibiotics because of the bites. Our room on sec. floor flooded twice the Hola Sun rep was no use at all. Please avoid this resort at any cost !!!! In the condition this resort is in would not allow my dog to stay there!!!!

Not my fave!

First time to Cuba. Beach was beautiful. Hotel was ok. No water or anything stocked in the fridge but was able to get a few bottles. Lots of crabs and lizards around the grounds. They don't bother you but if you are skittish, not the place for you. I think because it was hot there were a lot of little bugs...even in the buffet restaurant..on the ables. Only had a couple of bites. As a vegetarian, food was not the best. Fresh papaya and guava was lovely, but very little unless you are a carbs fan [... read more]. People were pretty friendly but some of the bartenders were more interested in serving the locals that were there with day passes. Ran out of plates at almost every meal as well and had to wait 4-5 minutes. Only reason I went there was because of the good last minute price. Would have been extremely upset if I had paid full price.

Misleading & overrun by locals!

First Let me begin with the misleading "Club Caibe Cayo coco...at the Hotel Colonial. on arrival I went to my room overlooking the enterance & street view to lobby..Room 1164...I realized i must be given a wrong room..quickly i return to reception area and asked about my :Club Caribe special location or blocks of rooms...He looked at me like I am stupid and said no ,no Madame Hotel Colonial? Dah or the next day I ask to speak to guest relations.....Oh.yeh Club Caribe is a bottle of rum and 4 cok [... read more]e & 2 beer in your frig after your first night stay...you no get???? No it will be delivered today.. Whatever...I am not going to say no more! So this Hotel selection "Club Caribe Cayo Coco should not be on any site because it doesn't exist . Now the real eye opener to this hotel was that certain guest order all sorts of food and at the buffet don't even sit down ,,,busy filling all these plates with meats.fish and other items sit for awhile then proceed to fill their beach bags or purses with plastic bags and go off ...gives a whole knew meaning to the word Buffet!!!! Yes the servers see it but it is the restaurant manager job to regulate this...pehaps no beach bags in food areas??? and the food they leave behind what a waste(eg: filling 12in dinner plate with cake & ice cream ,have a few bites and leave the rest to melt over the linen tablecloth) I explained this to guest relations and her response was these people are locals and they are given the rules but they don't always follow them ???? So what am I suppose to do???? never ,never in my 30 years of travel I have witnessed such a thing...by the way these people were not poor people ..they had loads of gold jewelery around their neck & braclets like Mr.:T: perhaps the profit of the sale of goodies in their bags! Who knows? So the food is good but nothing fancy because they can not keep up with the demand. Don't get me wrong I love Cuba and I have been to most hotel on Cayo Coco.but now for the big surprise No Mojitos......... because there is no fresh mint!!! Wow...can you imagine ..Maybe the resort should grow their own... we all know that mint will grow like wildfire in about anywhere.....unbelieveable...so i did the unthinkable i went next door to the TRYP Hotel and order a mojito...shameless beside all this the room was clean & large .bathroom was all in marble ..no door but swinging bar doors .not a problem for us ,,,but no water pressure and you had to run water about 20-30 min for warm shower..so cold shower it was..refreshing but I couldn;t bear to run water for 30 mins..white & fluffy towels,replaced daily without asking.... The servers & bar service did a excellent job //the piano bar was the best A/c and drinks served in glasses.with piano player ,,just lovely/ Vacation is what you make it...nice weather,nice beach. no telephone,and no one was sick.... but Hotel need to make some changes because alot of people will not return. I would not refer any friend or clients to this resort because of these issues i have mentioned...it is at the bottom of my list for Cayo Coco resorts Debra Flanders Giroux

Excellent Resort

I loved our stay at Club Caribe Cayo Coco. The resort was clean and the staff were amazing. Everything was within walking distance. It was a little slow since it was off season (disco, entertainment).

Amazing holiday

The room location was amazing and the staff was great. What an amazing beach vacation, didn't make it to the pool as the ocean was amazing everyday. The rooms were clean and large and cleaned every morning with fresh towels. The lunch BBQ at the beach was great the fish was so good. We eat the fresh fish daily and the pasta and pizza was really good. Breakfast we stayed with the toast and eggs. The lobby bar made the best spanish coffee. The 24hr snack bar had really good hamburgers and fries. I [... read more]t was nice having the little shops right on the resort. The disco was awful but the shows were nice some better than others. We are hoping to go back next year.