Krystal Grand Los Cabos

We had a very decent time here the rooms were , hotel staff were friendly and attentive . Food at them Ala’ carte restaurant s wa shoos but portions a bit smal. The bigger as a typical All inclusive buffet , drinks were good and not watered down All in all and enjoyable stay !!!

Needs Improvement

The grounds were nice and thank goodness we upgraded to the Altitude Club (not worth what they charged) but at least we could order a la carte for our meals and those meals were good (breakfast and lunch and some dinners were ok) My friend arrived ahead of me and she was not allowed to check in because I was not there, even though she had the booking information and her name was on the reservation etc. I was dropped off later due to the demonstration at the airport where I waited for 4 hour [... read more]s outside in the sun and blowing dirt to get a ride with ZERO communication from my Air Canada rep ZERO I spoke to him when I first got there and he said it would be about half an hour wait and then I never saw him again. I finally got to the room and the room itself was nice but we had 2 towels and a shower matt no hand towel ( we finally got that 4 days later) and no face-cloths. The bath towels were tattered and grey, the mini bar was not stocked, no slippers or robes, no snacks. The bed skirt had a big dark smear on it and the vinyl curtains were absolutely filthy. But I will say the bed was comfy! We had a swim out garden view room and the pool was clear and perfect temperature but needed a vacuum and the in-water loungers were full of mold. Yes I know that is a constant battle but all it would take is to pull them out once a week or 2 and give them a quick scrub. But overall the pool was amazing. We also had mass confusion as to who our butler was and what his job was let alone where he was located. None of this was communicated upon our arrival(s). We asked the front concierge about making a dinner reservation and he said we had to go to our butler, so we texted our butler and he said he didn't make reservations for dinner. So that was frustrating. I can't really comment on the buffet as we only went the evening I arrived and it was "ok" but we did go once for lunch for hamburgers and they were great. The Japanese food was FABULOUS! The Mexican restaurant was sub-par (sadly). The upgrade was NOT worth $750 CDN EACH for the week. But all in all we had a nice relaxing time, the grounds are well laid out and the adults only pool is a nice option.

Wonderful week!

Wow! What a week!! We upgraded to Altitude thru the resort!! I’m sure glad we did. Joel the Butler was perfect!! Always making sure we were taken care of. The staff was always busy cleaning and whipping stuff down. Pedro at the adult pool, sure knows how to keep the guests hydrated!!

Great resort!

It was good. Not a big resort. Keep in mind that this resort is a few steps from the main road so you do hear the traffic in your room depending which room you are in. All in all, friendly service and had a great time.

Lovely Resort

Beautiful atmosphere! Great staff, always around to help ! Beach was at the edge of the resort! Perfect size if you want a quieter experience! Only issue we had are the pool chairs. Very hard and thin little cushions!

I’ll definitely be back

We have travelled all over Mexico, and this was definitely one of our top hotels! The staff were excellent The food was great The pools were clean and ample space The beds were comfortable The room was big enough We got in to every restaurant The beach is stunning The day time activities were fun for the pre teens Towels we always available The only area for improvement would be better nightly entertainment but that’s just us comparing other places we’ve been, It’s a perfect [... read more] medium to Smaller size resort and we went as a small group booking 3 rooms ages 9-70

Great family resort

Staff were amazing but they (hotel) tried very hard to have us upgrade; annoying. Rooms did not get cleaned entire week; we were out of room from 7-4 every day. Mexican restaurant needs English sub titles on menu; disappointed in choices. Room very comfortable, weather spectacular.

Good resot

The hotel itself is fine no issues foof is good service is good staff are attentive and polite at all times rooms are clean as is the resort as a whole. The only issue we had, a party of seven people in four rooms was that there was a clerical error on our booking we had only paid for four rooms, 3 x double occupancy and 1 single at check in which subsequently took almost 2 hours we ended up having to pay the environmental fee on a room we had neither booked or paid for....all in order to ba [... read more]lance the hotels records.....not impressed

2025 Cabo

Third time staying at the Krystal Grand and they continue to provide great service. The staff are very keen on supporting guests. The facility is well maintained and the rooms are very comfortable. Restaurants were first come first served with very good food.

Was ok

Could use some serious tlc. Rooms were big and bright but rough (chairs were stained, couch was stained). Bathroom was big but needs some tlc as well. All of the sit down restaurants had “toddler” size meals so was really disappointed. Buffet was good and had lots of selection. No bottled water other than in room so that was weird. More like a 3* Hotel.

Not bad, not great

The hotel was good, the staff were excellent, especially Pedro, Angel, and Julian around the adult pool! Overall I had higher expectations, the buffet was mediocre, to be expected I guess. New Year’s Eve was a let down, all restaurants shut down except the buffet, where we had to sit with 6 other people, or The Grill, which we would have had to pay $320 USD to be served at that night, couldn’t even get a drink after the pool bars closed without a long walk to the lobby. Ended up ordering a p [... read more]izza and walking to the OXXO for a pack of beer, happy new year! At least we had a private setting in our room. For my first trip to Mexico I will say it was enjoyable but not worth the cost. I can travel to Florida or California today for the same time and half the cost with a car rental, won’t be able to drink or eat the difference that’s for sure. Sorry Mexico, I won’t come back unless I see value for my money.

Terrible Resort!

Worst resort I have ever stayed at! The service was terrible!! The staff barely acknowledged you when you went to get a drink or something to eat at the pool bar! Theft was a major problem from your room! I had my Beats ear buds stolen from my room. The only people in my room were me and the maid. Happened 2nd day I was there. The hotel front desk told me I signed a form that made them non liable and that I was required to put everything electronic, jewelry etc.. in the safe… my safe didn’t work [... read more] and my laptop wouldn’t fit. The remote for my blind didn’t work.. I reported that 3 times… it never was fixed so I had sheer blinds across my sliding door so I was woken just after 6 am! This hotel is dreadful!!

So disappointed!

This hotel is under new management since my last time there 4 years ago. One restaurant was doing renovations and not all of the others were open each night for dinner. The shower head in my bathroom had to be replaced after my first shower. They took out half the loungers around all the pools and still they were understaffed so guests often had to go to the bar to get a drink. My last trip included fun Carnival dancing and music during the day and more in the evening, but this time, nothing for [... read more] Carnival, just the Superbowl on a big screen. They no longer have the Spanish classes that I enjoyed. My coffee cup on the last morning had a big chip on the rim and I have a photo to prove it!

Not Recommended

• Our flight was good and pretty much on time. Nothing special really while on-board, we upgraded to Rows 2 & 4 to give more leg room, but nothing else was special (no glass of bubbly like on Westjet when upgrading). Leaving from Calgary airport is always easy and not typically that busy so having Elite was not worth the money except for the extra leg room for my husband. Upon arrival in San Jose Del Cabo, to get onto the bus, the bus service didn’t have our name on their list, took a bit of ti [... read more]me for them to just say “get on that bus”, which took us to our resort (because of our late booking, maybe our names didn’t get put on the list), but all worked out fine. • Check-in was pretty easy, our room was on the 6th floor facing the ocean – the room itself was quite old, but the beds were comfortable and the view was great. The mini fridge was not working but they replaced it. No chairs or small table on our little balcony, they also replaced it for us. If you used all the bottled water in the mini-fridge, you would be charged if ordering more. Our housekeeping staff were wonderful. Every morning we left them a cute pre-made thank you note (which we do on all our trips), along with a little chocolate bar and some pesos – so it appears they appreciate the little things. The 2nd last day we found a cockroach walking on our bedside table, we crushed it. But then the next morning there was another one walking on the floor. We didn’t say anything as we were leaving, but that was disappointing to see “bugs”. • The Entertainment Team were not great, very little interaction with guests, and especially the kids who were very bored – not happy campers. We heard many negative comments from parents with kids on this. The Team were too laid-back, very lack lustre, and always late for the designated sports listed on the daily program. There were no “Shows” in the evening, nothing to do after having dinner, so that was disappointing. • There were only 2 A-La-Carte Restaurants open each evening, plus the usual buffet. The other 2 restaurants were rotated every other day. You had to line up each morning by 9am to reserve your dinner times (either 6pm, 7pm, or 8pm), otherwise you could not get in. We ate at all 4 restaurants during our 7 days and the food was Good in our opinion. The Buffet was so-so, but not terrible. • The Pools were not heated, very cold getting in so not many guests in the water. But, once you got in, your body got used to it. • The Special Drinks made were not consistent, and not good. They did not have Kahlua, or Baileys, just a substitute and ran out of those liquors at times. • The Coffee Shop was great, always a line-up, only 1 staff working throughout the day. They were charging $110 pesos for a little dish of Gelato in the coffee shop. That is not all inclusive. • The beach was not a clean beach, lots of debris and garbage mixed in with the sand, not the safest for walking with bare feet or playing beach volleyball, etc. We didn’t see anyone attempting to clean the beach area by our resort. • We spoke to many guests who experienced the same things as us above (some worse issues) and would not return to this resort in the future. If advertising All Inclusive, then they should not be charging extra for ice-cream, extra bottled water, have better Alcohol Brands, etc.

The Krystal Grand is where fun goes to die

The Good: those who do the real work, the servers, the cleaners, the bartenders are great, friendly hard working helpful. The bad: Food: There is one menu, day in, day out. About 10 flip up chaffing dishes. Beach: Officially: Not to be used, ever. No life guard, no life preserver, no chairs or shade. According to them: illegal. Looks pretty though. Pool: seats: want to pay $88 per day? No? Sucks to be you then. you get to fight for limited, rock hard wooden beds with very limited shade.  [... read more]Pool: entertainment/ Music. When I say the same six songs blaring over and over again I’m not exaggerating . And they could care less about the volume or selection. Evening Entertainment: the Krystal Grand is where fun goes to die. There is no, none, nadda entertainment, anywhere. In summary: Management deserves to be fired. I would not return here if it was a gift. Life is just too short.

Good for kids

I want to start saying that the service is good, very friendly and always ready to help it you ask, opposite of that the hotel was outdated, you can't swim in the beach but neither in pools they are for kids even the one for "adults" food and drinks bad. I recommend to rent a car and explore Los Cabos towns and food, really good.

Cheap and Not so great

The hotel was a 2 star at best. The rooms size were ok but still not in good condition and the beds / beddings and pillows were terrible. Stains on the sheets - disgusting. Felt like a cheap motel just sad. Did not feel relaxed or clean enough. Cleanliness was definitely a problem as soon as I was given my room I had to change to another then another. There was hair in my soap box which leads me to believe that they just reuse the soaps from old guest to new. There was hair on the “made up be [... read more]d” which leads me to believe they did not wash and give me a fresh room and hair on toilet and washroom floor. Gross. Did not feel sanitary whatsoever. Mold in my sisters room on the walls and in bathroom. Rooms were not cleaned on the daily. Had one shower towel to use for 2 people had to call for extras, for hand towel and floor towels, felt this hotel had no standards at times. It’s unfortunate. The staff were kind and helpful but thats it. food was basic and not tasty at all, below basic normal restaurant standards. Buffet too small too cramped and very limited selection and just did not feel clean all around. The only okay thing about this place were the staff and the beach/ocean. Would never go here ever again.

Los Cabos

This hotel is an older hotel that has been maintained, our initial check in was efficient but paperwork was poorly explained and we were not given pool towel cards(we received them the following day). Was also not explained that to access à la cart meals you needed to go daily and register for those between 11am-230pm. Staff was friendly and food very good. When the hotel is busy there are not enough chairs for number of guests making enjoying pools disappointing. Our over all experience wa [... read more]s good and would go back again.

Had the Best Time!

Loved this place. I've stayed in a few resorts, condos and houses in the area and this was good bang for the buck. Received a complimentary upgrade to an Oceanview room overlooking the main pools in the Palmilla building. The room was just ok with a couple of plumbing issues but the view made up for it. Mostly hung out at the beach close to the adult pool and met so many friendly and wonderful people. Travelled with my 25 year old and "jelled" with adults of all ages. Could always find some [... read more]thing at the buffet for breakfast, lunch or dinner. The best a la Carte restaurants for dinner were the Japanese and Italian restaurants. Staff all worked hard and were friendly. Make sure to scan the QR code at the front desk or check the board for weekly activities. Karaoke nights were so much fun! Weather was perfect and the whales and manta rays jumping out front were entertaining. Re Covid - Some staff wear masks, there were no obvious sanitization protocols and no hand sanitizer available at restaurants/buffets. We were told that we would be required to wear a mask when entering restaurants and it could be removed once seated. No one did this and it was never enforced.

Good resort, food could have been a little better especially at the a la carts

Hotel staff were amazing hotel was pretty clean but none of our rooms had any hot water at any time during the week. The concierge service was great everything we needed they were very helpful. The food at the a la carts was probably the worst we've had at all our mexico visits maybe even worse than just the main food court