Not a good hotel

They were closing for renovations at the end of August and they were just using out the stock they had. Fish was mostly tilapia. they just state Nightly entertainment with no other description. There was not much shade at the beach.

Relax

Well Riu did it for me thank Riu Jamaica for your friendly smiles clean grounds and I mean clean everywhere you are you will see it food so much just Awesome and to Genius well he is amazing funny dude everyone are so sweet it made a really good time

Amazing resort

Stayed a week ago! Great food, friendly staff and lots of activities. Really enjoyed my staff and hope to be back soon! Shout out to Archer and Winston for making excellent cocktails and for the housekeeping staff who work hard to keep rooms clean. Can’t forget DJ Unstoppable and String Bean holding down the entertainment,

Riu palace Montego Bay

It’s kinda out dated and the food is not hot otherwise it would be excellent . To be at the Riu palace now you must be come a elite member and that I should have been told before I booked online instead of finding out when I arrived there

Another great Riu holiday

Another great holiday at the Riu palace Montego Bay. Nothing to complain about here.great food service and value for money. The resort is spotless and the staff can’t do enough for you. Would recommend this resort and will return for another holiday.

Great place!

Pool bar Winston rocked! The entire entertainment crew blue (genius) red (String bean, Brittney, bubbles to name a few awesome!). All staff are amazing! Food is awesome! Had an amazing time! Meet lots of new friends! First time at a Rui and will for sure return!

Very nice resort

The Riu Palace Montego Bay was very nice. The food was great at the buffet. Lots of choices and very fresh salad selection. We did the steak house and the lobster tail was delicious and the steak was done nicely. Lot's of fun around the pool with swim up bar but, the quite pool right beside it was nice when just wanted some quiet time. The entertainment staff kept things busy in the day and the water aerobic classes were good. The Palace is the quieter of the 3 hotels and the Reggae seemed ve [... read more]ry busy with lots of night life if you like that. The beach is not great and not very big. It is a tad sea weedy and not soft sand to walk on if that is your thing don't go here for the beach. The room was great and the house keeping and bar restock staff did a good job. The staff at this resort were for the most part very nice and happy to help.

Great resort

Friendly, clean and helpful resort. For an adult resort it was pretty quite and reserved. Daytime Entertainment team was excellent Food was great, big variety Paid for gardenview room but was given the lowest rated room as they did not have anything available unless I pay 35.00 per night ??

Amazing resort!!

Food was phenomenal! A la carte's were top notch. Friendly staff. The property was well maintained, housekeeping staff did an outstanding job. Everything was very clean. Would definitely be returning.

Great Peaceful Resort!

We stayed at the Riu Palace, it was nice and quiet during May. We were able to access the other Riu locations which was great. The food and service were also awesome. Love how close it was to the airport. Beach is small but still enjoyable. Rooms have some wear and tear but are still clean and modern. Make sure you download the app to get full access to all the amenities including making reservations for restaurants. Would recommend it to others!!

Home away from home

This hotel is a perfect place to relax and unwind...the staff is so kind and do everything they can to get to know you...Natasha at the front desk was awesome and Jemar is a server for breakfast and lunch he was fantastic..Storm was a dinner server also great...Paul was a bartender at the pool bar he serves the best drinks. The grounds are extremely clean and the food is delicious...even the picky eaters will find something to eat

Beautiful resort

Beautiful rooms. All areas incredibly clean. Staff cleaning everywhere all the time. Fantastic food, buffet all a la cartes, snack bar. All staff cheerful, helpful, anticipated needs. Lovely beach. Plenty of seating at beach and pools.

Amazing staff and service

The Rui Palace is a wonderful almost boutique like hotel with the best service and staff of any hotel I have stayed. The rooms are newly renovated and alway clean and welcoming. The food is delicious and diverse to satisfy different palettes and appetites. Only downside is the beach is not good and the airplanes noise from the airport is annoying at times .

ENTERTAINMENT VERY GOOD

What an amazing week! Entertainment & Staff 20/10, this is the best part of this resort! Spider-Man, Bravo, Sparkie, Dr fun fun, starfire and even our pool bar bartender Paul absolutely made our week. Some even sit and chat with you and really make you feel welcome while creating a true friendship. Drinks 10/10. Food 8/10, didn’t try too many of the al a carte restaurants but the buffet was still great. Beach 8/10, not crystal clear but still nice. Rooms 8/10, nothing fancy but still nice with e [... read more]verything you need and a balcony in every room! Would recommend if you’re looking for a great time with friends or a partner. Being able to go to the neighbouring RIUs beside us was a huge plus but honestly we stayed at our resort most of the time because we loved it! The waterpark and club at the montego were great and some of the shows at the reggae were great. It’s great because you can go to their resort but they can’t come to the Palace. Go see my man Spider-Man and tell him somersault Paige sent you!

Accessing to other resorts were big plus

During my initial visit to Jamaica, I must commend the excellent service provided by the staff. I never sensed that their efforts were solely motivated by tips; they genuinely appeared happy and accommodating. The overall atmosphere was delightful, and the food was exceptional. While I'm not a fan of pastries, I suggest the management consider sending their pastry chefs for training. This improvement could make a significant difference, especially for those seeking to enjoy a delightful Jamaican [... read more] coffee accompanied by a pastry.

RiU Palace Montego Bay did not disappoint

We booked our vacation (high school buddies) with Beth Mckinley from Trip Central, she was attentive and very effective. We appreciated her customer service and her professionalism. The transfer to hotel was smooth once we got going. The hotel is one of 3 RIU properties that are side by side with the Palace at the centre. They are all adults only which was great. What made our vacation exceptional was the staff. They are Riu’s best resources! Management should treat them better however [... read more], for example, allow them to access wifi during their breaks, allow them to eat at the buffet and mingle with the patrons while enjoying a good meal would go a long way. BEACH:: 6/10, not the best, lots of coral on beach which makes it hard on feet if you walk barefoot. You are limited to walk in front of the 3 RiU properties only but this offers a decent walk if you do it a couple of times. The beach was ok to swim in, the water was warm and there were hardly any weeds. I like that the resort is smoke free and offers smokers smoking areas throughout the property. ROOMS: 7/10. The rooms were very clean, the bedding and pillows were comfortable, the water pressure in shower was great and the room was spacious enough. The design however was not practical with a bath tub next to bed with no privacy wall or curtain. The shower is also in the corner but no privacy wall, there was a door where the toilet is and that’s it. Room service was amazing, always on time and most of the time always accurate with our orders. BARS: 10/10 exceptional service everywhere and every time! Hats off to all the bartenders who work hard to prepare quality cocktails. FOOD: 10/10 excellent, both at the à la carte restaurants and the buffet. The buffet had lots to offer and everything was very tasty. It was easy to make reservations for the restaurants using the RIU application. This application that you download on your phone is your best tool, with it you can contact maintenance, housekeeping, front desk for all your requests. They are very prompt and efficient. Love the application. You can also use the app to scan QR codes at the restaurant and from your beach chair to view menus. Love the app! ENTERTAINMENT 8/10, the animation team works very hard to entertain guests and are very dynamic. Special kudos to Spider-Man, fuzzy dj, and Starfire. We particularly enjoyed the live entertainment but got very tired of the Christmas music playing at the 24 hour bar. I know it is the season, but a mixed playlist would have been appreciated. We also would have liked to hear more reggae music. VENDORS: There are no vendors on the beach, they are in kayaks and will approach the beach to chat with tourists and to sell stuff but they are not pushy at all. The resort should consider a vendor market once a week to allow those who do not want to venture away from hotel to purchase local trinkets and souvenirs. There was a place across the street but it was not worth it. The sign said Santa’s Village but did not see any Santa or festive decorations. The gift shops in the hotel were overpriced. BEACH TOWELS: 10/10, they had plenty and oh they smelled so good. The towels were in good condition and we did not notice any stains. STAFF: RIU’s most valuable resources - 10/10. All our encounters with staff at front desk, restaurant, bars were extremely personable and made our vacation a pleasant and memorable one. Special recognition goes to David (Lifeguard) who went above and beyond with his compassion and kind heart, Tamar, bartender at the Elite pool bar was also a real gem, Monique bartender was also a delight, she impressed us with her ability to balance a tray full of drinks on her head. Another special person is Dr, Phil who worked at the buffet and also made sure we had a table and mimosas ready for breakfast. The only complaint we have are the tourists that came in big groups, the ladies had long hair extensions, extra long fingernails, lots of bling and very little clothes to cover their very large curves. They were loud with no considerations for others, screaming at the top of their lungs in hallways in the middle of the night, filling their plates, leaving most of it (very wasteful) and never tipping for services. Their sense of entitlement was a huge turn off and we felt bad for the staff who had to endure them. We talked to other tourists at the sister hotels and many had the same comments and made the same observations. The staff deserve a bonus to serve these type of clients.

Amazing Hotel

This vacation was one of the best experience i had in resort , The hotel was beautiful . The entertainment was extremely impressive, they even played one of my favorited song when i asked them to do . . dinning was also one of the best ,

Clean resort, perfect food, friendly staff

Everything was good just we needed more entertainments, that is why I give number 6 from 10. Resort’s Free shop was very expensive. Foods were amazing specially salad bar at noon. Beds were nit clean as I expected

Amazing resort

Room was very clean but need to update. elevators don't have air circulation and are hot. food was very very good and delicious. staff are very friendly and very helpful. they are really responsible. entertainment was very good. Wi-fi was on and off, we had to login to wi-fi several times a day. overall it's very good resort and I recommend it.

Amazing resort

We had an amazing time there. If i want to point the best thing about this place I will tell the best staff ever. I’ve been in so many places but I found this place with professional, polite and respectful and very friendly staff in any position. I want to say thank you to all staff there. Room wasn’t 5 star , specifically washroom and shower. I was expecting more nice things from there.pools, beach , entertainment and food were so good.