Amazing resort

This resort was beautiful. My wife and I had a great time there. The service was fantastic. The food delicious. The beach amazing to walk, but not swimmable, danger signs and patrols prevent anyone from swimming. It was beautiful to see family of wales as we walked long the beach. Would definitely go back there.

Interesting experience...not sure it's one to be repeated

The hotel was massive, not easily walkable. This resort (whether a new model or just new to me) was very frustrating as an all inclusive. Every time you went anywhere, ordered a drink, got a snack, sat down to a meal, you were presented with a bill. The bill was zeroed out but was asking you to authorize a 15 or 20% tip. The process was lengthy and frustrating and meant you couldn't come and go and leave a tip for service for your actual waiter. We made the mistake of going to a location that  [... read more]wasn't apparently included, it was the deli for a sandwich which is ridiculous that it wasn't included and got stuck with a $15 USD bill for a sub par sandwich. Being in destination for NYE we expected to eat as normal and perhaps enjoy an activity after dinner. What we didn't expect was that every restaurant on resort was charging a minimum $50 - $75 USD per person fee to have a regular menu meal. We were very frustrated and essentially demanded a meal and were eventually given a table at no charge. We were not looking for a special meal just dinner as we had paid for in the all inclusive package. There was little mask compliance on resort by guests, no enforcement by staff and and buffets remained self serve which we were surprised by. This limited our meal choice further. Finally, there were absolutely no entertainment options. No live music, no show, the after club was a tiny room with sports bar/screens everywhere not a place to go and dance or enjoy. Aqua Bar 29 was the highlight of the trip and one of the few positives I can share. Miguel, Carlos, Omar and Victor were lovely and accommodating.

AMAZING Pool and STAFF at Building 30!

Thank you to Miguel and his team at PoolBar26 ... they took very good care of us, made us feel comfortable and even made some very good food recommendations. Thank you very much for making a tough vacation, a better one!

SUNWING Who?

We booked this all-inclusive 5* vacation through SUNWING Vacations, we felt that we had been very well cared for during the booking process and flight, until we arrived in destination. Upon arrival, check-in was long and confusing, our covid PCR test booking was sketchy, we were given no information from the resort in terms of resort map, activity schedule, booking excursions etc. We tried to find a Sunwing rep that evening, the next day and a couple of other times during our stay. At no point, [... read more] did we find a rep, in fact, resort employees at the check-in desk and the concierge had NO idea who SUNWING was!! We used our sunwing app to book an excursion. The driver never showed up. We had to use the concierge phone in order to be on hold for an hour before finally speaking with someone. We eventually got picked up, rescheduled our excursion and then at the last minute were charged extra money, in cash in order to complete our trip! That was the first and last time that we will work with SUNWING, who??

NO COVID protocols were enforced, we contracted covid at this resort, however, beautiful property and great food and service but

We have been very safe all throughout the whole pandemic and had come to believe that the resorts had put into place all things that they could to ensure the safety of their guests, particularly at such a large highly starred property. Not the case here at Pueblo Bonita Sunset!!! Surprisingly, the buffets were open, they were self serve, a la carte restaurants were at full capacity as were the pools and bars and any other spot. Not to mention MOST guests were not wearing masks during any event  [... read more]or on any part of the resort. In fact, there were many, many unvaccinated guests more than happy to share that with you. Personal space and distancing were not respected by other guests at all. Although the resort had posted signs regarding masking and distancing and the employees were mostly masked, these "rules" were not monitored and there was not one bit of enforcement of these protocols. We became quite overwhelmed by the lack of concern and were not able to fully enjoy our vacation as a result. In fact, we arrived home with symptoms and on day 3 of being home and isolating, we have all TESTED POSITIVE for COVID 19 as a result of staying at this resort.

Serene Vacation on Awe-Inspiring Grounds

This resort would be absolutely perfect for couples looking for a quiet, relaxing and romantic getaway set against a gorgeous backdrop of ocean and mountain landscaping. However, families with children looking for evening entertainment, or patrons with significant all-inclusive experience around Mexico, would be well-served to look elsewhere. What we loved: The scenery, the sunsets, the spectacularly manicured grounds absolutely vibrant with colours and cacti, the spacious rooms, the expa [... read more]nsive stretch of unswimmable beach and the sound of surf at your patio window, the friendly staff and service from almost all employees, the number of pool options, the fact that their hot tubs were actually "hot" (many jacuzzis at Mexican AI's are just bubbling circles of sun-heated luke warm water), the After Bar (a sports bar with many TVs), the dining options at The Market (a central food court with lots of options for even the pickiest eaters), the 24-hour room service and premium liquor brands available as part of the AI package, and finally the ability to go check out the Sea of Cortez side and swim in the ocean at their sister resort, The Rose, right in town. It was also a super clean resort. What we wished was different: As much fun as it was to be zipped up and down the steep mountain terrain by friendly "Speedy Gonzales" golf cart drivers, it got old after a while and we just wished we could make our own way around the resort on foot. Unfortunately it is so damn steep from the Skypool to the Beach that it's not really an option to walk more than once or twice during your vacation, unless you're there specifically for the cardio workout and not to relax! Secondly, there was only one buffet and one a'la carte restaurant as part of the AI package. Other restaurants wanted a USD $30+ premium per diner to attend, so we stuck to what was part of our package. Considering the buffet never really knocked our socks off for any meal of the day, we doubled up on the Asian a'la carte and did most of our dining from the snacks menu (poolside, room service or The After Bar) or from The Market food court. The poolside service ranged from amazing to crappy depending on the mood of your server, so that was a bit of a letdown. Finally, our kids (and us) were disappointed with the fact that The After kicked out minors after 9pm, but there was absolutely nothing else for families to do at that point. No evening entertainment, no ice cream dispensers available poolside as so many Mexican AI's and cruise ships have made available. Just back to your room to chill before bed if you weren't interested in swimming until 10pm. And finally, it kind of bugged me that with the exception of some caged tropical birds, we didn't see a single animal like the coati and iguanas that roam openly over so many other resorts. I like the fauna of Mexico as much as the flora, but it isn't found here. Final Verdict: It was still great value for the money, and I might return here with just my wife if we were looking for a low-key, romantic getaway without the usual chaos of Mexican night life or pool party antics...and even spring the extra dough to try the other a'la cartes. As a family though, we will not return. We need more to do in the evenings after the bars have kicked out the kids long before their bedtime, and I want them to have ice-cream machines and poolside snack service long after 5pm. The room service was great, tasty and fast here...but we didn't come to Mexico for a week to spend it in our room which is what I suspect most honeymooners are doing here!

Return trip to Cabo

This is my 4th time to Cabo, my first time at Sunset Beach. PROS - beautiful setting, location and buildings (away from tourist traps, quiet, built into the hills). Everything was very well maintained and manicured. You can see both the sunrise and sunset from the resort, it's breathtaking. The bellboys and front lobby folks at both the market and maun lobby were fast, efficient and helpful - room service was prompt and tasty all but twice - all rooms had ocean views, with the best being  [... read more]from the top floors. Ask for the 4th floor in the villas, we did and were given an amazing room by their front desk at the market - nearly all the waiters were very friendly, we tipped accordingly, especially on Christmas eve and day - when our safe malfunctioned, guest services had someone at our suite inside 10mins, and he fixed it right away - the golfcart drivers were really friendly and efficient. Our driver came quickly to pick up our bags on the way out. The same on our arrival. I tipped 10usd both times - the pool waiters were a great feature, you were served food and drinks at your lounge chair - the free shuttles to the sister resorts were a great way to visit Medano Beach and go down to the marina without paying for a taxi - the maids were amazing, they did a fantastic job. On a day when we requested no service (there is a button in your room), they followed up with a call to ensure we had all we needed. - the brunch on Sunday and on Christmas day were great, as was the Christmas eve Mexican feast - the staff had a ton of patience for some very rude and demanding high maintenance guests. I wouldn't have been able to hold my tongue, kudos to them for handling so much of it with grace - the sky pool was beautiful, and it was also nice having our own smaller, communal pool outside of our villa CONS - difficult to get around (resort is large and all uphill/downhill, relying on golf carts for small children, elderly, high heels or to get to opposite ends of the property). We opted to walk a lot. - consierge or guest services could not get us a Christmas tree in our room, even a tiny one, even when I said I would pay for it. It was my sons' first holiday away from home and we went without a tree. To his credit, the gentleman at guest services did ask around for us. - there are coffee pot and filters in the rooms but, you had to buy coffee grinds and cream/sugar, which resulted in us having to order room service daily. Same for water, as per below. - No water bottles in the room, we had to use either room service or, during open hours, a bar - once room service took 1hr and 40min (breakfast) and once my youngest son ordered a burger well done and I didnt notice until he ate a 1/4 of it that it was raw. It also arrived cold. - My youngest son and I broke out in hives on the 4th day; we're both allergic to bed bug bites and my son kept waking up with welts like mosquitoes but we never saw any in our room. It wasnt until our last night at bedtime that I actually saw bugs, but we had to be up at 6am so we had to tough it out. I put my sons in head to toe long sleeve PJs and socks. - The buffet at breakfast was far too small, save for Sunday brunch and Christmas day, given the amount of people they seat. - the beach is not swimmable, though for me this isn't really a con as I don't normally visit Cabo for this, but I had my sons for the first time and they like to swim. Again for me it's not a con and not what I visit Cabo for. We used the shuttle to the other resort, however, and were able to swim at Rose/Medano Beach. - I was very disappointed in how little anything was done in the way of Christmas activities. I follow most of the local resorts in the area on IG and a lot of them seemed to put more effort into holiday activities for the children - there was no balls or sports equipment for rent, and virtually no activities unless you're childless and can visit their sister resort, Pacifica. There is also no evening entertainment. - I understand there are both EP and all inclusive at this resort but constantly being asked for your room number and signing for every single thing you ate/drank became tiresome, especially since we still had to wear the "look at me I'm a tourist" wristbands - we were only a family of three, a rollaway bed was something we were provided at the Hyatt Ziva but not here. My youngest son is 10 and we shared a bed here. - be aware that the resort will try to sell you a timeshare as soon as you arrive. If you suffer the 2hr "breakfast" sales pitch, you are rewarded with free goodies (pro!) but trust me when I say you suffer for it (con!) You must bring your spouse if you have one, which means your children have to go, too. If you like free things: before you arrive at the hotel go online and check out Cabo Expeditions, what appears to be the largest and most dependable tour/excursion operators in the area. Choose an excursion and tell the pitcher of the sales breakfast you'll attend (2 days from then, dont go the day after you arrive) if your excursion is covered for you and your party. If you arent up for that they'll also give you a spa credit or free meals at one of the $$$ restaurants. - we rented a cabana at the sky pool that was supposed to come with a bottle of prosecco, a cheese platter and a fruit tray; we didn't receive any of that but were still charged 55usd. My 13yr old son was served a pina colada with rum, despite his wearing the underage wristband -There were 2 days we couldn't get a single spot at any of 3 pools